BBB Accredited Business since
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This company offers light commercial and residential replacement and new installation of heating and air conditioning equipment, scheduled equipment maintenance, furnace & gas boiler installation, service all brands and free estimates on new installations.
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A BBB Accredited Business since
BBB has determined that Burant Heating & Air Conditioning LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Burant Heating & Air Conditioning LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Todd Burant, Partner Ms. Nicole Burant, Member
Heating & Air Conditioning
9525 S 60th St
Franklin, WI 53132 (262) 754-1444 (262) 835-7793 (414) 766-0035 (414) 421-5930 Directions
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Additional Phone Numbers
- (262) 754-1444(Phone)
- (262) 835-7793(Phone)
- (414) 766-0035(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
|1/28/2014||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: I have had an annual maintenance agreement since 2010. In the past they have always called to make an apointment within a 12 month period, which in my opinion is the definition of annual. The last time they were here was in May of 2012 and I have not heard from them since. The agreement inludes the replacement of a furnace filter and a water pad for the *********. When I called to see why I had not heard from them, the answer was that they are 7 weeks behind because of the cool spring. My payment for this agreement is made monthly via my Visa regardless of the weather. The impotance of replaceing the water pad and especially the furnace filter was stressed at the time I entered into the agreement, I therefore replaced both of them myself and found that they were extremely dirty and it was definitely in my best interest to have done so. If a business is dependent on the weather they should be aware of this whether it involves highering of part time employment or working overtime.
Desired Settlement: Since the payment was by credit card and they received their money on a regular basis, I feel that some equitable repayment should be made to me at least for the cost of the filter and water pad.
Business Response: Attached please find the documentation regarding Ms. **** ******'s complaint.
Ms. ****** purchased the following Maintenance program from us:
8/10/10 - Original M.A. Purchase Date
8/13/10 - Maintenance on both Units Performed
8/19/11 - Renewed M.A.
8/19/11 - Maintenance on both Units Performed
5/24/12 - Maintenance on both Units Performed (*Since Ms. ****** was on the monthly payment plan, a new agreement was not signed in 2012 as a customers price stays locked in as long as they remain on the plan.)
To date, Ms. ****** has been on the plan for just short of 3 calendar years and has already received 3 full maintenance services.
When Ms. ****** phoned in to the office today, she was very unreasonable and combative. She would not even entertain the thought of us scheduling her maintenance when I offered her an appointment as early as this coming Tuesday, July 24th. While we do our absolute best to service all of our 750+ maintenance agreement customers on a once per calender year maintenance cycle, we cannot control the weather. The cold spring this year put us behind two months. (In order to properly tune-up an AC it must be a minimum of 50 degrees and preferably in the 60's.)
We are working diligently to perform and catch up on all of the spring maintenance as well as trying to keep up with the demands of those whose equipment has broken down. Of the over 300 customers that are on a "spring" schedule, Ms. ****** has been the only customer who has exhibited this unreasonable attitude when it was explained to her what had happened.
Regardless, the fact remains that Ms. ****** has not even paid for for three full years of the plan and has already received three full cleanings and filters.
Please let me know if you have any questions.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I stand by my original complaint,and disagree with the statement that I was combative. As a matter of fact, I did not become upset until the person on the other end kept interrupting me. Furthermore, after the original call he called back only to say that they were here on May 24th which is less than 12 months and I didn't complain then. If there was a move to be confrontational and combative that would certainly be it. The May 24th date was theirchoice and done for their convenience.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.