BBB Accredited Business since
Phone: (414) 416-1622 PO Box 11047, Milwaukee, WI 53211
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This company offers fitness training and instruction for individuals and small group. These services include: personal training, nutritional forums, functional training, strength training and endurance training.
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A BBB Accredited Business since
BBB has determined that Milwaukee Adventure Boot Camp meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Milwaukee Adventure Boot Camp include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Catherine E. Andersen, Owner Ms. Aubrey Woods, Office Manager
Health & Fitness Program Consultants Personal Trainers Health & Wellness Nutrition Vitamins & Food Supplements Exercise & Physical Fitness Programs Fitness and Recreational Sports Centers (NAICS: 713940)
Hours of Operation
|M||:||9:00 AM - 5:00 PM|
|T||:||9:00 AM - 5:00 PM|
|W||:||9:00 AM - 5:00 PM|
|Th||:||9:00 AM - 5:00 PM|
|F||:||9:00 AM - 5:00 PM|
|Saturday and Sunday appointments available|
Service AreaDowntown Milwaukee, East Side of Milwaukee, Shorewood, Whitefish Bay, Glendale, Bayview, Mequon, Wauwatosa, Elm Grove, Brookfield
Alternate Business NamesAchieve Personal Fitness, Inc
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: I received an advertisement for a "FREE 16 week Weight Loss and Exercise Study" that was not free but required maintenance fees of $69.00 a month. When I visited the site they required you to sign a contract for 1 or 2 years. the price I was offered for the study was $365.00, which the sales person reduced to $315.00, in a one time payment and $69.00 a month starting on July 25,2012 with the option to terminate at anytime if I was not satisfied. The other 2 options I was offered required a contract starting that day for 1 or 2 years which included smaller down payments and the $69.00 monthly fee starting immediately. I signed a contract with **** on Saturday, 3-17-2012, and paid the $315.00 by check being assured that if the program wasn't a "good fit" for me they would tear up the contract and refund my money. The first problem I encountered was that they double charged me, they cashed the check for $315.00 on 3-19-2012 and debited my account for $315.00 on 3-20-2012. I notified *** at MABC and she apologized and said she would immediately refund the $315.00 she took by mistake. I told her I had decided I to terminate the contract and she said **** would have to refund that payment of $315.00. I spoke with **** on Tuesday 3-20-2012 and requested a refund and he said no, that I was bound by the contract. I informed him that I had mailed a certified letter to his company within the 3 business days allowed and he said he would have to wait to refund my money until they received the letter. I followed up with *** and she assured me that she had put through the $315.00 credit andthat she would confirm with **** that he would be refunding the $315.00. On 3-30--2012 I still had not received either credit so I called and spoke with **** who told me to come in and he would give me a check. When I arrived at the office of MABC **** told me that I would have to bring in a bank statement proving I was double charged and evidence that I had cancelled by certified letter. I showed him the letter and receipt and he had me talk to his supervisor by phone who told me I couldn't have been doubled charged and to come back Monday 4-2-2012 and he would e-mail the owner of MABC.
Desired Settlement: I would like my $630.00 refunded to me immediately.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. I wanted to let you know that after I filed the complaint I put together all of the paperwork requested by Adventure Boot Camp and visited them. **** wrote me a check for $315.00 and Ann put through a refund for $315.00 so I have all of my money refunded. I wanted to point out that on their web site they advertise being BBB accredited.
Thank you,****** ******
Hi *****,Hope you are well. *********
BBB's Final Determination: Consumer accepted resolution offered by the business.