BBB Business Review
BBB Accredited Business since
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This company manufactures engine-driven generator systems for industrial, commercial, residential, recreational vehicle and communications applications, including generator sets, automatic transfer switches, controls, fuel tanks, enclosures and remote monitoring software.
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A BBB Accredited Business since
BBB has determined that Generac Power Systems, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Generac Power Systems, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 145 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||111|
|Total Closed Complaints||145|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||9|
Type of Entity
Business ManagementMr. Aaron Jagdfeld, President/C.E.O. Mr. Clement Fang, Chief Marketing Officer Ms. Hannah Hochschild, Customer Support Team Lead Mr. Duane Nelson, Vice President Marketing Mr. Roger Schaus, Senior Vice President Service Operations Ms. Nancy Tonkin, Vice President Customer Support Mr. Dave Valerio, Warranty/Product Support Manager
Generators - Electric Power Transmission Equipment Manufacturers & Producers Electric Equipment & Supplies - Wholesale Electric Equipment - Manufacturers Motor and Generator Manufacturing (NAICS: 335312)
Hours of Operation