Business ProfileforVan Vreede TV & Appliance, Inc.

On February 3rd an installation crew came to take away an old fridge and install a new one with a water line for a water dispenser and ice maker. I signed assurance of delivery that stated they would be responsible for any water leak within 48 hours. They left and I called within 30 minutes after priming the water dispenser of air that the water line attached to the fridge was leaking into my daughter's room in the basement. I soaked up 4 bath towels when I moved the fridge out. It caused damage to her ceiling and surrounding beam and paint. It appeared that the copper wire got bent when they moved the fridge back and the coupling cracked. When the crew returned he saw it was leaking, turned off the water and fixed the affected area and took pictures and told up customer ********************** would be calling. No call the next business day so my husband went there and spoke with manager who disregarded our claims and states there was no way to prove this. I just what them held accountable for there actions and to not blatantly ignore subsequent damage was that evidently secondary to there installation given the location of the leak and the time frame and clinical evidence. I would like to be reimbursed of the delivery fee and water installation fee as I know have to repair a basement leak without there upheld gaurantee.