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      Country
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          Find a Location

          Penny Mustard Furnisings has 11 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Penny Mustard Furnisings

              6800 Industrial Loop Greendale, WI 53129-2442

            • Penny Mustard Furnisings

              8380 W Layton Ave Greenfield, WI 53220-3717

            • Penny Mustard Furnisings

              N95W17061 Richfield Way Menomonee Fls, WI 53051

            • Penny Mustard Furnisings

              1120 S Route 59 Naperville, IL 60540-1013

            • Penny Mustard Furnisings

              535 W Higgins Rd Hoffman Est, IL 60169-3508

            Business ProfileforPenny Mustard Furnisings

            Furniture Stores
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This firm offers the retail sale of Bedroom, Living Room, and Dinning Room furniture and Mattresses and Upholstery.

            Business Details

            This is a multi-location business.

            Find a Location

            Penny Mustard Furnisings has 11 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Penny Mustard Furnisings

                6800 Industrial Loop Greendale, WI 53129-2442

              • Penny Mustard Furnisings

                8380 W Layton Ave Greenfield, WI 53220-3717

              • Penny Mustard Furnisings

                N95W17061 Richfield Way Menomonee Fls, WI 53051

              • Penny Mustard Furnisings

                1120 S Route 59 Naperville, IL 60540-1013

              • Penny Mustard Furnisings

                535 W Higgins Rd Hoffman Est, IL 60169-3508

              BBB File Opened:
              11/1/1993
              Years in Business:
              31
              Business Started:
              1/1/1993
              Business Started Locally:
              1/1/1993
              Business Incorporated:
              7/6/1993
              Type of Entity:
              Corporation
              Alternate Business Name
              • PM Bedroom Gallery
              • Huth Bedrooms, Inc
              Business Management
              • Mr. Ben Huth, Vice President
              • Mr. Arvid Huth, President
              Contact Information

              Principal

              • Mr. Ben Huth, Vice President
              • Mr. Arvid Huth, President

              Customer Contact

              • Mr. Ben Huth, Vice President
              Additional Contact Information

              Fax Numbers

              • (414) 433-0039
                Primary Fax

              Phone Numbers

              Customer Complaints

              5 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/21/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              We bought a U$16,000.00 couch recliner set (2 places and 3 places) from Penny Mustard, Brookfield, which was supposed to be delivered in September, but was delayed and only delivered on Wednesday before Thanksgiving.On Thanksgiving Day, we sat on the 3 places couch and once we pressed the bottom for the recliner there was a terrible scratchy noise. Besides that on the 3 places couch, the mid seat has the reclining control way too high and when you seat between the seats or lay down on the horizontal, the control pokes you. When the Holiday was over we contacted Penny Mustard and informed them that there as a terrible scratchy noise and the control of the mid seat was hurting whoever sat between seat number one and mid seat. A technician was sent to our house and repaired the scratchy noise but told us that the protuberance of the control on the mid assent of the mid seat would not be addressed. We explained that every time we sat on that location it really hurt us. The tech said he was going to bring it up to the ***************** (the store we bought the couch from). We were contacted but despite the few back and forth they told us that they could not fix it, that the manufacturer wasn't going to fix it. In this meanwhile, the 2 places couch also showed up a problem... it has a big gap between the seats and the cushion is deformed. We contacted Penny Mustard again, and they asked pictures of the issue with the second couch, which we sent, but with so many issues we asked to return the couch and be fully reimbursed. They want to charge us 25% as restocking fee for the 3 place couch the other proposition was to replace the deformed the 2 seat and give us U$1,000.00 for our "trouble" with the mid seat of the 3 places couch. So, we paid U$16K for a defective set of couches and Penny Mustard couldn't care less that the control of mid seat couch of 3 places is hurting us, plus we have a deformed seat on the 2 places recliner. It is just terrible customer service,
              Read More

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jaime S

              1 star

              10/12/2023

              We have always bought leather couches for their durability because we had dogs and kids.This is our first leather couch post dogs and kids. It stained in the first 6 mos and nothing would clean it. There were no known spills either. I took the cushions into the store and the reps there were very dismissive. They referred me to customer service, and the result of their investigation was to quote a price for 3 new cushions. Nothing about reviewing the manufacturing records or anything.It was an expensive sectional. I wont ever shop here again and let my friends know as well.

              Penny Mustard Furnisings Response

              10/16/2023

              This customer has owned this product since 08/28/21. Customer contacted us on 10/5/2023 stating they have applied after *************** to this leather. The customer has never previously reached out for issues with this furniture. We have worked with the manufacturer and determined there is no breakdown of the product. The customer's issues are in relation to **************** products they apply which us as the retailer have no control over. We did give a customer a quote to order parts to fix their issue. Below are the customer's works and verification that they applied a cleaner. ********************* Oct 05 10:28 am To:Penny Mustard FurnishingsShow more Hello,I purchased this sectional about 2 yrs ago. Stains started showing up within the first year. It almost appears as if there is no protective finish on the leather. Weve owned leather couches before and never had any issues like this.We dont have pets or children either, making this more surprising.Ive tried leather cleaner and *********** without success.

              Local BBB

              BBB Serving Wisconsin

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