Business ProfileforColder’s Furniture, Appliances, and Mattresses

We just bought a washer and had it delivered and set up, supposedly. In the end the set up was not completed as the install crew did not have the proper clamps to connect the drain tube. After calling the delivery manager I was told they did not do that as part of the installation or attach the water hoses as the length was beyond the factory hose length even though we purchased longer hoses to accommodate that. There is nowhere that explains the set up rules as they laid out after the fact. So after arguing and reaching an impasse we installed it ourselves. During the install process we decided to move the washer to accommodate the factory hoses. However, the install people took the hoses. We called to have them return the hoses to us. They refused and are making us drive out to pick them up taking no responsibility for their error. They are the factory hoses that come with the washer and should have been left on location. Now at our expense we have to pick them up. Customer service at its finest, NOT. We have purchased allot of items over the years from Colders but in the future will find another source.