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BBB Business Review

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BBB Accredited Business since

Ashley Furniture HomeStore

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Phone: (866) 436-3388 Fax: (608) 323-6099 View Additional Phone Numbers 1 Ashley Way, Arcadia, WI 54612 http://www.ashleyfurniturehomestore.com/


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Description

This company offers complete home furnishings and accessories. In-home delivery services can be provided.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ashley Furniture HomeStore meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ashley Furniture HomeStore include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 120 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

120 complaints closed with BBB in last 3 years | 43 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 2
Delivery Issues 13
Guarantee/Warranty Issues 9
Problems with Product/Service 90
Total Closed Complaints 120

Customer Reviews Summary Read customer reviews

8 Customer Reviews on Ashley Furniture HomeStore
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 7
Total Customer Reviews 8

Additional Information

BBB file opened: August 06, 2003 Business started: 07/26/2003 in WI Business started locally: 07/26/2003 Business incorporated: 06/08/2001 in WI
Type of Entity

Limited Liability Company (LLC)

Business Management
Homestore Customer Care, Ashley Furniture Mr. Art Balducci, Regional Manager - Wisconsin Mr. Dan Castaneda, Regional Manager - Indiana & Illinois Ms. Jessie De La Pena , Regional Manager - California Mr. Gary Donovan, Regional Manager - California Mr. Al Ghadban, Regional Manager - California Mr. Bryant Gills , Operations Manger - Florida Ms. Sally Halverson , Regional Manager - Arcadia & Eau Claire Ms. Lesia Kelly , Operations Manager - Georgia Mr. Greg King , Regional Manager - Florida Mr. Steven King , Regional Manager - Florida Mr. Curtis Lewis , Regional Manager - California Mr. Steve Neudorff, Regional Manager - California Ms. Kathy Noga , Regional Manager - Illinois Ms. Veronica Ornelas, Operations Manger - California Mr. Ira Peters, Operations Manager - Wisconsin, Illinois & Indiana Mr. Greg Roy , Regional Manager - Georgia Ms. Malissa Souza, Operations Manager - Florida
Contact Information
Customer Contact: Ms. Becky Arneson, Customer Service Manager
Principal: Homestore Customer Care, Ashley Furniture
Related Businesses
Ashley Furniture HomeStore Ashley Furniture HomeStore
Business Category

Furniture - Retail Furniture Stores (NAICS: 442110)

Products & Services

Ashley Furniture HomeStore offers the following product(s): This company provides home furnishings & accessories including Simmons bedding, financing & delivery services.

Alternate Business Names
Ashley Furniture Ashley Furniture Store FPP Furn Pro Plan Rockledge Furniture, LLC

Customer Review Rating plus BBB Rating Summary

Ashley Furniture HomeStore has received 4.44 out of 5 stars based on 8 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.