BBB Business Review

BBB Accredited Business since

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This company offers complete home furnishings and accessories. In-home delivery services can be provided.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ashley Furniture HomeStore meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ashley Furniture HomeStore include:

  • Length of time business has been operating
  • Response to 377 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

377 complaints closed with BBB in last 3 years | 152 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 21
Billing/Collection Issues 6
Delivery Issues 42
Guarantee/Warranty Issues 15
Problems with Product/Service 293
Total Closed Complaints 377

Customer Reviews Summary Read customer reviews

25 Customer Reviews on Ashley Furniture HomeStore
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 23
Total Customer Reviews 25

Additional Information

BBB file opened: August 06, 2003 Business started: 07/26/2003 in WI Business started locally: 07/26/2003 Business incorporated: 06/08/2001 in WI
Type of Entity

Limited Liability Company (LLC)

Business Management
Homestore Customer Care, Ashley Furniture Mr. Art Balducci, Regional Manager - Wisconsin Mr. Dan Castaneda, Regional Manager - Indiana & Illinois Ms. Jessie De La Pena , Regional Manager - California Mr. Gary Donovan, Regional Manager - California Mr. Al Ghadban, Regional Manager - California Mr. Bryant Gills , Operations Manger - Florida Ms. Sally Halverson , Regional Manager - Arcadia & Eau Claire Ms. Lesia Kelly , Operations Manager - Georgia Mr. Greg King , Regional Manager - Florida Mr. Steven King , Regional Manager - Florida Mr. Curtis Lewis , Regional Manager - California Mr. Steve Neudorff, Regional Manager - California Ms. Kathy Noga , Regional Manager - Illinois Ms. Veronica Ornelas, Operations Manger - California Mr. Ira Peters, Operations Manager - Wisconsin, Illinois & Indiana Mr. Greg Roy , Regional Manager - Georgia Ms. Malissa Souza, Operations Manager - Florida
Contact Information
Principal: Homestore Customer Care, Ashley Furniture
Business Category

Furniture - Retail Furniture Stores (NAICS: 442110)

Products & Services

Ashley Furniture HomeStore offers the following product(s): This company provides home furnishings & accessories including Simmons bedding, financing & delivery services.

Alternate Business Names
Ashley Furniture Ashley Furniture Store FPP Furn Pro Plan Rockledge Furniture, LLC

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Types of Complaints Handled by BBB

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BBB Complaint Process

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