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In Wisconsin

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BBB Accredited Business since

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Description

This company offers complete home furnishings and accessories. In-home delivery services can be provided.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ashley Furniture Homestore meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Ashley Furniture Homestore include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 349 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

349 complaints closed with BBB in last 3 years | 132 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 14
Billing/Collection Issues 5
Delivery Issues 40
Guarantee/Warranty Issues 12
Problems with Product/Service 278
Total Closed Complaints 349

Customer Reviews Summary Read customer reviews

16 Customer Reviews on Ashley Furniture Homestore
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 15
Total Customer Reviews 16

Additional Information

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BBB file opened: August 06, 2003 Business started: 07/26/2003 in WI Business started locally: 07/26/2003 Business incorporated: 06/08/2001 in WI
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Sara Johnson, Customer Service Mr. Ira Peters, Operations Mgr. Ms. Becky Arneson, Customer Service Manager
Contact Information
Customer Contact: Ms. Becky Arneson, Customer Service Manager
Principal: Ms. Sara Johnson, Customer Service
Principal: Mr. Ira Peters, Operations Mgr.
Business Category

Furniture - Retail

Products & Services

Ashley Furniture Homestore offers the following product(s): This company provides home finishing & accessories including Simmonds bedding, financing & delivery services.

Alternate Business Names
Ashley Furniture Ashley Furniture Store Rockledge Furniture, LLC
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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