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BBB Accredited Business since
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This company offers funeral services at a lower cost.
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A BBB Accredited Business since
BBB has determined that Hartson Funeral Home, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Hartson Funeral Home, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
These agencies may include:
Type of Entity
Business ManagementMr. Gary A. Hartson, President Ms. Missy Hartson, Vice President
Funeral Homes Cremation Services Cremation Urns Funeral Directors Funeral Related Services Funeral Homes and Funeral Services (NAICS: 812210)
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: Hartson's handled the funeral for my father. They did not follow through with obtaining copies of the death certificates. We paid cash for the entire funeral and they were paid to obtain 12 obtains of the death certificates. I called and spoke with ***** their ****** ******* and indicated that I wanted to know status. ***** said they were at register of deeds office and didnt know why they havent been sent. I told her I would like them *** **'ed overnight and I would pay for the overnight fees. Called over a week later to ask where they were and she indicated that they were sent ** **** and did not process my request for overnight because they didnt get payment and dont overnight them, despite havent told me differently the week before.
Desired Settlement: Refund entire amount that was paid for the death certificates.
Re: Death certificates for ***** *********
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First - the response from Hartson's Funeral Home came from **** *******. I did not speak with **** *******. I spoke with their ****** ******* - ***** *******.
Below is a list of the calls I place to Hartson's Funeral Home looking for the death certificates and requesting that they be *** **'ed at my expense. I explained to ***** numerous times on the call on 8/28 that they needed to be *** **'ed and they should call me when they get them so I can provide my credit card number for the charges. ***** said she would get the message to **** and have **** call me. **** NEVER CALLED.
09/05/2012 12:28pm - ###-###-####
BBB's Final Determination: Consumer accepted resolution offered by the business.