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BBB Accredited Business sinceAdditional Locations
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This organization is a Professional Football Team.
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A BBB Accredited Business since
BBB has determined that Green Bay Packers, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Green Bay Packers, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Mark Murphy, President/CEO Mr. Aaron Popkey, Director of Public Affairs Ms. Rhonda Borowicz, Senior Legal Assistant
Football Clubs Athletic Organizations Sports Teams and Clubs (NAICS: 711211)
Alternate Business NamesPackers Hall Of Fame, Inc
The Green Bay Packers, Inc. also operates the Pro Shop located at the same address.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
1265 Lombardi Ave
Green Bay, WI 54304 (920) 569-7500 (920) 569-7211 Directions
P.O. Box 10628
Green Bay, WI 54307
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (920) 569-7211(Phone)
Additional Web Addresses
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|10/13/2013||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: I purchased a nike elite jersey from them. I also got one from nike. The one they sold me is not authentic. I have called twice and they say its not there problem.
Desired Settlement: Exchange for real elite jersey
In response to the complaint of Mr. *****, our records reflect that he ordered a Matthews Elite Jersey from us on January 4, 2013; it was delivered on January 7, 2013, eight months ago. The Matthews jersy was an authentic jersey that is a regular stock item; it wasn't a custom piece. We are unable to locate any notes in our system that he contacted us about the order. If Mr. ***** was unhappy with the order, we would have taken it back without a problem. We have a 90 day return policy without a receipt, and 180 days with a receipt.
If Mr. ***** would like to return the Matthews' jersey, in its original condition, we would be happy to take it.
Green Bay Packers, Inc.
****** ** ********
****** ***** *********
Read Complaint Details
Complaint: I puchased 10 items totalling $591.25. I received every item except 1 which was on backorder. I have called customer service 3 times to no avail. I am looking for a product entitled Shareholder Certificate History (framed item) which comes from another vendor. This product is available only to shareholders which I am one. They billed me but can not give me any answers to any questions nor seem to care to. The last item I received must be on 7/13/12 which they tell me but that was for the Shareholder Wood Sign. I want the item, information of it's delay or a refund. I would like somebody there to do anything. thank you.
In response to Mr. ********** complaint, the issue has now been resolved. The particular item ordered by Mr. ******** is shipped from our vendor directly to our customer and we were unaware there was an issue until he called. At that time, we contacted the vendor to inquire about the shipment, but hadn't received a response prior to Mr. ********** second call. We were able to obatin the item that was on back order and it was shipped to him Thursday, August 9th via USP Next Day Air. We have also contacted the vendor regarding the delay in delivery of the item requested.
We do apologize for the inconvenience to Mr. Ferguson.
****** ** ********, ****** ***** *********
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.