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BBB Accredited Business sinceAdditional Locations
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This organization is a Professional Football Team.
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A BBB Accredited Business since
BBB has determined that Green Bay Packers, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Green Bay Packers, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Mark Murphy, President/CEO Mr. Aaron Popkey, Director of Public Affairs Ms. Rhonda Borowicz, Senior Legal Assistant
Football Clubs Athletic Organizations Sports Teams and Clubs (NAICS: 711211)
Alternate Business NamesPackers Hall Of Fame, Inc
The Green Bay Packers, Inc. also operates the Pro Shop located at the same address.
1265 Lombardi Ave
Green Bay, WI 54304 (920) 569-7500 (920) 569-7211 Directions
P.O. Box 10628
Green Bay, WI 54307
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- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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BBB Reporting Policy
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Additional Phone Numbers
- (920) 569-7211(Phone)
Additional Web Addresses
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: The listed concession stand prices for beer and cocktails at the 8/29/15 home game against Philadelphia were lower than what were actually charged. Essentially I think you probably raised your prices but failed to update the concession signs. I have proof of this issue from a receipt and photograph. The amount of the overcharge is only a couple of dollars for me individually, probably significant across all customers, and this amounts to a deceptive business practice even if it was careless.
Desired Settlement: Acknowledgement the error exists and a commitment to correct it.
We have attempted to contact Mr. ******** to determine the location of the concession stand he complained about; however, we have been unable to connect with him at this time. We respectfully request an additional two (2) weeks to discuss this matter with Mr. ********.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]