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Description

This organization is a Professional Football Team.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Green Bay Packers, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Green Bay Packers, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Green Bay Packers, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 30, 1993 Business started: 01/01/1919 in WI Business started locally: 01/01/1919 Business incorporated 01/26/1935 in WI
Type of Entity

Corporation

Business Management
Mr. Mark Murphy, President/CEO Mr. Aaron Popkey, Director of Public Affairs Ms. Rhonda Borowicz, Senior Legal Assistant
Contact Information
Customer Contact: Ms. Rhonda Borowicz, Senior Legal Assistant
Principal: Mr. Mark Murphy, President/CEO
Principal: Mr. Aaron Popkey, Director of Public Affairs
Business Category

Football Clubs Athletic Organizations Sports Teams and Clubs (NAICS: 711211)

Alternate Business Names
Packers Hall Of Fame, Inc
Additional Information

The Green Bay Packers, Inc. also operates the Pro Shop located at the same address.


Additional Locations

  • 1265 Lombardi Ave

    Green Bay, WI 54304 (920) 569-7500 (920) 569-7211

  • P.O. Box 10628

    Green Bay, WI 54307

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/24/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: The listed concession stand prices for beer and cocktails at the 8/29/15 home game against Philadelphia were lower than what were actually charged. Essentially I think you probably raised your prices but failed to update the concession signs. I have proof of this issue from a receipt and photograph. The amount of the overcharge is only a couple of dollars for me individually, probably significant across all customers, and this amounts to a deceptive business practice even if it was careless.

Desired Settlement: Acknowledgement the error exists and a commitment to correct it.

Business Response:

We have attempted to contact Mr. ******** to determine the location of the concession stand he complained about; however, we have been unable to connect with him at this time. We respectfully request an additional two (2) weeks to discuss this matter with Mr. ********.

Respectfully submitted,

Rhonda ********
****** ***** *********

Business Response: Dear Sir/Madam:


We found that the pricing imported into the machine was
incorrect and has now been corrected.  Pricing on signage was
correct.  We contacted Mr. ********, explained the situation, and will
send him a gift certificate.   We want to thank Mr. ******** for
bringing this to our attention and we are sorry for any inconvenience.

Respectfully submitted,

Green Bay Packers, Inc.

****** ********
****** ***** *********


Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

****** ********


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Green Bay Packers, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)