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Description

This company offers the retail sales and service of specialty flooring including industrial, commercial, residential, playground tiles, indoor/outdoor flooring, child mats, martial arts and fitness mats, and various types of roll, tile, and matted flooring.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Greatmats.com Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Greatmats.com Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Greatmats.com Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: February 10, 2009 Business started: 01/01/1999 in WI Business started locally: 01/01/1999 Business incorporated 05/09/2002 in WI
Type of Entity

Corporation

Business Management
Mr. David W. Butler, President Ms. Sylvia Kuske, Controller
Contact Information
Principal: Mr. David W. Butler, President
Business Category

Floors - Hardwood Floors - Industrial Mats & Matting Martial Arts Supplies & Equipment Floor Covering Stores (NAICS: 442210)


Customer Review Rating plus BBB Rating Summary

Greatmats.com Corporation has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 117 Industrial Ave

    Milltown, WI 54858 (877) 822-6622 (715) 825-4926

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/29/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Company is selling flooring tiles that fall apart over time. They do not warn their customers of this problem anywhere on their website and after emailing my complaint to them even admiting their product is defective. However, they did not warn me before I purchased these tiles and had to learn the hard way that the tiles peel and come apart and buckle.

Desired Settlement: Send 20 replacement tiles.

Business Response: The sale was made on January 18, 2013.  The purchase price was 135.20
for the 20 tiles.  We just heard of this customer's complaint June 16,
2015.  The customer has had the tiles for over 2 years. From the
images we received the tiles have received heavy use. These tiles are
under a 1 year warranty so they are well passed this point.  We do
have our warranty information on our website.


Business Response: We will be replacing the customers mats.

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

****** ******

 

 

 


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Greatmats.com Corporation
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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