BBB Accredited Business since
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This company states it offers the retail sales and service of specialty flooring including industrial, commercial, residential, playground tiles, indoor/outdoor flooring, child mats, martial arts and fitness mats, and various types of roll, tile, and matted flooring.
A BBB Accredited Business since
BBB has determined that Greatmats.com Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Greatmats.com Corporation include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. David W. Butler, President Ms. Sylvia Kuske, Controller
Floors - Hardwood Floors - Industrial Mats & Matting Martial Arts Supplies & Equipment
117 Industrial Ave
Milltown, WI 54858 (877) 822-6622 (715) 825-4926 Directions
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Additional Phone Numbers
- (877) 822-6622(Phone)
- (877) 822-6622(Phone)
- (866) 895-5550 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: I recently purchased and received "Home BJJ and Judo Practice Martial Arts and MMA" mats from Greatmats.com, but am frustrated and upset because I feel that they misrepresented their product. On the product's page and under its description tab, it states that, "The mats are easy to install and can be installed on any hard flat surface, including installation directly on top of concrete," which is exactly what I did. I connected the mats and set them down on my clean garage floor and proceeded to use them. Unfortunately, the mats were constantly sliding from performing basic footwork and kicking drills, all done at slow speeds. In the description of the product, it states that the mats are non-slip, which is clearly not the case, at least for the mats that I received. I almost slipped and fell multiple times before deciding to stop using the mats so as to not fall and injure myself. Then, I emailed the company and they suggested using double sided carpet tape to connect the mats to the concrete, and none of the several kinds of tape that I purchased stuck to the mats as they said it would. Once that didn't work, they then suggested using rubber mesh flooring, but the mats continued to slide. I risked my health and safety, and spent a great deal of money and time so that the mats would perform as advertised. I would respectfully periodically inform the company of each situation, and each time they would take no responsibility for their product. I don't wish to be reimbursed for the product, but simply would like to be able to return the misrepresented product free of charge. Your help in making this happen would be much appreciated. Thank you for your services.
Desired Settlement: To return the mats free of charge and receive a full refund.
This customer place 2 orders:
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Greatmats claims to not guarantee that the mats won't slide however I don't see that information anywhere on there website. Also, the definition of install is to "place of fix in position ready for use." Finally, how they ended their response by saying, "One would think...," seems condescending in nature.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|8/1/2011||Problems with Product/Service|