This Business is not BBB accredited
S.K. Customs, LLC
Phone: (715) 616-3614 View Additional Phone Numbers 2101 Church St, Stevens Point, WI 54481
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business provides on-site repairs of fiberglass and acrylic tubs and showers, custom matching of fiberglass poly/flake gel coats on boats, structural repairs, repairing of Filon fiberglass sided RVs, custom fabricated fiberglass parts, as well as mechanical repairs of jetted whirlpool tubs, replacement parts, complete tub/shower/Formica/tile and countertop refinishing.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for S.K. Customs, LLC include:
- Failure to respond to 1 complaint filed against business
Factors that raised the rating for S.K. Customs, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Steve C. Knoll, Owner
Fiberglass - Fabrication & Repair Bathtub Refinishing Tile Restoration Bathtubs & Sinks - Repair & Refinish Boat Repair Boat Covers, Tops & Upholstery Countertops Shower Doors & Enclosures Spas & Hot Tubs - Service & Repair Whirlpool Bath Equipment & Supplies
THIS LOCATION IS NOT BBB ACCREDITED
2101 Church St
Stevens Point, WI 54481 (715) 616-3614 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (715) 693-3457 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: I contacted them several time with emails and numerous phone calls. He set up time to come look at the crack in the hot tub and them back out and then when he finally came, no estimate and said he would contact me the following day. I called and left numerous messages and emailed with no reply. The weather was warm and now is turn colder and this has gone on for a month. There is no way this can be good customer service and it would be a big disservice to customers for you to recommend them. I have the phone records, messages and lack of email replies.
Desired Settlement: I would like for an apology for incredibly poor service and leading on the customer. Just be honest and up front. I would also like for the BBB to not endorse them so other customers do not have to go through this painful process. BBB should endorse honest hardworking people and they should get the business.
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.