This Business is not BBB accredited
S.K. Customs, LLC
Phone: (715) 616-3614 View Additional Phone Numbers 2101 Church St, Stevens Point, WI 54481
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This business provides on-site repairs of fiberglass and acrylic tubs and showers, custom matching of fiberglass poly/flake gel coats on boats, structural repairs, repairing of Filon fiberglass sided RVs, custom fabricated fiberglass parts, as well as mechanical repairs of jetted whirlpool tubs, replacement parts, complete tub/shower/Formica/tile and countertop refinishing.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for S.K. Customs, LLC include:
- Failure to respond to 1 complaint filed against business
Factors that raised the rating for S.K. Customs, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Steve C. Knoll, Owner
Fiberglass - Fabrication & Repair Bathtub Refinishing Tile Restoration Bathtubs & Sinks - Repair & Refinish Boat Repair Boat Covers, Tops & Upholstery Countertops Shower Doors & Enclosures Spas & Hot Tubs - Service & Repair Whirlpool Bath Equipment & Supplies
THIS LOCATION IS NOT BBB ACCREDITED
2101 Church St
Stevens Point, WI 54481 (715) 616-3614 Directions
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Additional Phone Numbers
- (715) 693-3457 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I contacted them several time with emails and numerous phone calls. He set up time to come look at the crack in the hot tub and them back out and then when he finally came, no estimate and said he would contact me the following day. I called and left numerous messages and emailed with no reply. The weather was warm and now is turn colder and this has gone on for a month. There is no way this can be good customer service and it would be a big disservice to customers for you to recommend them. I have the phone records, messages and lack of email replies.
Desired Settlement: I would like for an apology for incredibly poor service and leading on the customer. Just be honest and up front. I would also like for the BBB to not endorse them so other customers do not have to go through this painful process. BBB should endorse honest hardworking people and they should get the business.
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.