Business ProfileforXcel Energy

My original letter is 14 pages long. It states all the issues I have had with x-cel energy for the last 27 days. On February 7, 2024, x-cel energy went to my residence of ****************************************************************. The shut off my electricity and removed the meter. The informed me the meter had been tampered with. Then it needed upgrading, then they claimed that I was 6 months behind on my bill. I have only lived at this address 4 months. After this they started requesting documents: copies of :my drivers license and lease, proof that the landlords owned the property, my copies of the bills and receipts, and they asked for the landlord to send them a list of the renters that lived in thus house from 2017? So if they assumed this has been happening since then why are they just now fixing the problem? We sent all the paperwork to them. We called everyday. They told us we needed to speak to a ******* but she was never in her office or returned the calls. So I filed a complaint against them. When they had shut of my electricity I was never notified this was going to happen. I had just stocked my refrigerator and freezer with food. It had all thawed out andvi had to throw it out. I am on HUD, disability, and per my physician with my medical health issues I should have never had my electricity shut off. I had to stay in a cold ( temperatures below 20 degrees) dark place with no food or way to cook it, no hot water. I had to use my gas to run around everyday to buy something to eat and find a place to shower. I'm employed so I had to bathe. I spent money I couldn't afford to on food, gas, items so I'd have light, and keep warm. The rent i paid for the month cuz i didnt live in a house it has comforts. This situation was not my fault but I payed by living in these conditions even though they were aware of my health issues. I wound up getting really ill. I have suffered embarresment, pain and suffering, and anguish because of this company and I want them to pay me back for losses I should have never encountered. This company does not care about a human beings life. I am asthmatic and use a nebulizer. If I would have had an attack I would have been able to access my nebulizer because it requires electricity. I only get $50 of food stamps and I have to pay out of my pocket for the rest. I did not deserve to go through this and it has put me in a financial bind. I believe what l am asking them for $1380.00 is a decent amount for what I experienced for 27 cold, dark, nights