Business ProfileforGunderson Cleaners, Inc.

On 5/26/23 I dropped off a 6'x9' area rug to be dry cleaned. The rug was less than 2 years old and in like new condition except for two spots where our dog had had an accident. The original purchase price of the rug was $551.24. I picked up the rug on 6/21/23 and paid $237.34 for the cleaning. When I got home and laid out the rug I realized they had completely stretched out the outer edges causing it to no longer lay flat. The edges of the rug now ripple. I let the rug lay out in an unused room for a few weeks in hopes that it would eventually lay flat. By 7/19/23 it was apparent the rug would not lay flat so I returned to the store where I was told they would attempt to fix it. On 09/07/23 I picked up the rug to find that it still would not lay flat and now has permanent marks where I assume they used some kind of clamp. I have spoken to two employees. The first employee is the contact person in store named ******. She was very helpful and put in me touch with ***************************** who I communicated with through email. ****** put me in contact with the general manager **** **********************. After multiple tries I was finally able to speak to Mr ********************** on 2/1/2024. He informed me that he felt the rug was fine and implied they would not be refunding us for the rug. I was not willing to accept that resolution so he told me he would come to my house the next day, 2/02/2024. Mr ********************** did not come to my house on the 2nd nor did he contact me to inform me he would not be coming. I have not been able to reach him since. Mr ********************** is aware that we are trying to resolve this before we move out of state in the next few months and I am getting the impression that he is waiting us out in hopes we just move and drop the claim. The total we are owed for the value of the rug as well as the cleaning fee is $788.58. I am attaching pertinent documents as well as a transcript of a voicemail I received from ***************************** on 1/16/2024.