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Wisconsin

BBB Accredited Business since

Schomberg Kennels, LLC

Phone: (608) 786-1935 Unlisted, La Crosse, WI 54601 http://www.schombergrotts.com

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Description

This company offers dog breeding of AKC registered Rottweiler puppies. Occasionally, young adult Rottweiler dogs are also available.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Schomberg Kennels, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Schomberg Kennels, LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Schomberg Kennels, LLC
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 6

Additional Information

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BBB file opened: November 03, 2006 Business started: 01/01/2004 in WI Business started locally: 01/01/2004 Business incorporated: 02/26/2013 in WI
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Dept. of Agriculture, Trade and Consumer Protection
P.O. Box 8911, Madison WI 53708
http://datcp.state.wi.us/
Phone Number: (800) 422-7128
hotline@datcp.state.wi.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Nancy Schomberg, Co-owner Mr. Thomas Schomberg, Co-owner
Contact Information
Principal: Ms. Nancy Schomberg, Co-owner
Business Category

Dog Breeders All Other Animal Production (NAICS: 112990)

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
Saturday and Sunday by appointment
Refund and Exchange Policy
Exchange or replacement
Service Area
Midwest
Industry Tips
Purchasing a Puppy over the Holidays? Check Your List Twice

Additional Locations

  • Unlisted

    La Crosse, WI 54601

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BBB Complaint Process

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Complaint Detail(s)

7/5/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In December of 2011 we purchased a Rottweiler from ***** and *** ********* with a verbal agreement of a health guarantee for the fee of $1000. Sadly enough, our puppy came with heart problems, joint problems, spine problems and other miscellaneous problems that we were unaware of. This puppy cost us hundreds of dollars, if not more, in vet bills, purchase fee of $1000 and gas and travel time (8 hours round trip) and not to mention being hand-picked by the breeder as one of their best puppies. As time progressed, unfortunately, his health traveled downhill more and more and we provided ***** and *** with the veterinary documentation they requested in order to provide a refund or another puppy in return. As awful as it is, ***** only lived to be 5 months old. ***** and *** ********* pretend to be concerned but seemed to not care to back up their policies and refund what they promised. We have attempted to contact ***** and *** numerous times with no response. If you would like more information, please call **** ***** at ###-###-#### or ***** **** at ###-###-####.

Desired Settlement: We would like them to refund the $1000 purchase price of the puppy and we will waive the rest of the fees.

Business Response:

ID # *******

********, I received your letter on Friday June 29th and was a little surprised by it, but hopefully things just “crossed in the mail” as we say.  The timing of events and correspondence have been interesting.  I have been completely aware of the situation with our customer, **** Twite and have been in communication with him since February. The heart murmur was diagnosed by ****’s vet in January and he shared the information with me for the first time in Feb.  It is rare for me to have pups with a heart murmur and this one was misdiagnosed by my vet which made me frustrated to be in this position in the first place.  I told him to keep me posted as this can sometimes be outgrown, or it could get worse.  Unfortunately it was getting worse and in March he sent me the pup’s medical records.  Both **** and ***** have been kind, understanding and pleasant people.  I truly feel badly when a puppy from me is in a home where they are loved and something is wrong.  I do not “pretend to care” as I really do care and take things like this seriously.  We were in communication over the next month or so and the pup’s condition deteriorated quickly.  It was a tragedy and I mentioned that we will replace sometime when they are ready.  In the spring I had some nice male puppies that I thought they may be interested in and they informed me that this may not be a good time as they are looking to move out of state. They politely asked in an email if they could have a refund instead of a replacement because of this move they would be making. The apartment that they found in Tennessee will not allow certain breeds of dogs including Rottweilers.   We treat everyone the same as far as making a guarantee good and we replace not refund.  Being this is such a different situation, I wanted to talk it over with my husband and get his thoughts on treating this “case” differently. We were going through some very stressful situations here at home and knew it was not a good time to talk about giving refunds when that is not our policy.  I emailed ***** and **** and they understood.  I said that I would get back to them at a later time, and busy life around here along with stresses of our own caused me to put **** and *****’s situation on the back of my to do list.  That is no excuse and I apologize. I received an email reminder from **** and ***** on Thursday, June 14.  Bad timing around here once again and I am to blame for not responding right away.  I know that must have frustrated them.  They sent another email on Monday June 25th at 7:41 p.m. that had a huge tone change from what I had been used to in their correspondence.  This time there were some threats and I felt terrible.  My husband suggested we meet in the middle with their request for refund instead of replacement, that I send them $500.00 (half of the purchase price) along with a voucher for $500.00 toward the purchase of another puppy some day.  I emailed them at 10:03 p.m. on Monday June 25th what we would do for them and hopefully they would be satisfied with this arrangement.   I have not heard back from them.  I still sent this to them on Tuesday June 26th with delivery confirmation that verified that it was delivered on Thursday, June 28th at 8:35 a.m.  Receiving this customer concern letter on Friday was a surprise because I knew they had just gotten what I mailed, but I see that the time of their initial complaint was sent to you at 9:03 PM and I responded to them exactly one hour later!  It makes sense that they were fed up with not hearing from me.  I am so sorry to have caused this issue.  We want to make customers happy.  Replacements may not always work out and hopefully because of the unique situation **** and ***** are in and have been through, what we have done to rectify this will be satisfactory to them.  I still have not heard from them, but hope all will be well for them. I also can be reached at:  ###-###-#### any time or email me at ************************* if there are more concerns for resolution.  

Sincerely,

***** *********

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

 

Regards,

 

 

**** *****

 

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

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