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Description

This company is a department store.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Kohl's Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Kohl's Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2004 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2004 complaints closed with BBB in last 3 years | 732 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 273
Billing/Collection Issues 363
Delivery Issues 360
Guarantee/Warranty Issues 16
Problems with Product/Service 992
Total Closed Complaints 2004

Customer Reviews Summary Read customer reviews

314 Customer Reviews on Kohl's Corporation
Customer Experience Total Customer Reviews
Positive Experience 9
Neutral Experience 11
Negative Experience 294
Total Customer Reviews 314

Additional Information

BBB file opened: February 09, 1972 Business started: 08/01/1962 in WI Business started locally: 08/01/1962 Business incorporated 03/23/1993 in DE
Type of Entity

Corporation

Business Management
Mr. Kevin Mansell, President Ms. Melissa Deharde, Assistant Manager
Contact Information
Customer Contact: Ms. Melissa Deharde, Assistant Manager
Principal: Mr. Kevin Mansell, President
Business Category

Department Stores Retail Stores Department Stores (except Discount Department Stores) (NAICS: 452111)

Alternate Business Names
Kohl's Department Store Kohl's Department Stores Kohl's Fraud Department Kohls Credit Department Kohls Distribution Center
Additional Information

Kohl's, based in Menomonee Falls, Wisconsin operates 1,164 department stores nationwide.

Industry Tips
Avoiding Overspending While Shopping Buying Clubs

Customer Review Rating plus BBB Rating Summary

Kohl's Corporation has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    4544 Scatterfield Rd

    Anderson, IN 46017

  • 1175 W Winneconne Ave

    Neenah, WI 54956

  • 131 Commerce St.

    Lake Delton, WI 53940

  • 1400 S Main St

    West Bend, WI 53095

  • 1734 N. Spring St.

    Beaver Dam, WI 53916

  • 1921 E. Geneva St.

    Delavan, WI 53115

  • 1953 Wisconsin Ave

    Grafton, WI 53024

  • 2120 E Moreland Blvd

    Waukesha, WI 53186

  • 2130 E Moreland Blvd

    Waukesha, WI 53186

  • 2140 W Saint Paul Ave

    Waukesha, WI 53188

  • 2144 E Moreland Blvd

    Waukesha, WI 53186

  • 2325 N 124th St

    Brookfield, WI 53005

  • 2390 E Mason St

    Green Bay, WI 54302

  • THIS LOCATION IS NOT BBB ACCREDITED

    2398 Jamacha Rd

    El Cajon, CA 92019

  • 2500 Milton Ave

    Janesville, WI 53545

  • 2501 W Broadway

    Monona, WI 53713

  • 2601 S 108th St

    West Allis, WI 53227

  • 2602 East Springs Dr

    Madison, WI 53704

  • 3105 Golf Rd

    Delafield, WI 53018

  • 3347 Kohler Memorial Dr

    Sheboygan, WI 53081

  • 3600 Rib Mountain Dr

    Wausau, WI 54401

  • 3711 Gateway Dr

    Eau Claire, WI 54701

  • 3737 S 27th St

    Milwaukee, WI 53221

  • 4930 S 2nd St

    Milwaukee, WI 53207

  • 500 Bay Park Sq

    Ashwaubenon, WI 54304

  • 500 Bay Park Sq

    Green Bay, WI 54304

  • 5300 S. 76th St.

    Milwaukee, WI 53219

  • 5415 Washington Ave

    Mt Pleasant, WI 53406

  • 5500 Washington Ave

    Mt Pleasant, WI 53406

  • 570 Wright Rd.

    Johnson Creek, WI 53038

  • 5700 N Lovers Lane Rd

    Milwaukee, WI 53225

  • 5700 N Port Washington Rd

    Bayside, WI 53217

  • THIS LOCATION IS NOT BBB ACCREDITED

    6120 Grand Avenue

    Gurnee, IL 60031

  • THIS LOCATION IS NOT BBB ACCREDITED

    6130 SW 17th Street

    Topeka, KS 66615 (785) 228-9095

  • 630 Watertown Sq

    Watertown, WI 53094

  • 7200 Green Bay Rd

    Kenosha, WI 53142

  • 7401 W Towne Way

    Madison, WI 53719

  • 800 W Northland Ave

    Appleton, WI 54914

  • 8340 W Appleton Ave

    Milwaukee, WI 53218

  • 9035 S Howell Ave

    Oak Creek, WI 53154

  • 9060 N Green Bay Rd

    Brown Deer, WI 53209

  • 913 W Johnson St

    Fond Du Lac, WI 54935

  • 9151 N Deerbrook Trl

    Brown Deer, WI 53223

  • 9404 Hwy 16

    Onalaska, WI 54650

  • N54w13600 Woodale Dr.

    Menomonee Falls, WI 53051

  • N54w13901 Woodale Dr.

    West Bend, WI 53095

  • N56 W17000

    Menomonee, WI 53051

  • N56w17000 Ridgewood Dr
    Corporate Office

    Menomonee Fls, WI 53051 (262) 703-6586 (262) 703-5933 (262) 783-4907 (920) 468-1300 (920) 499-0692 (262) 703-7000

  • N66w25099 Silver Spring Dr

    Sussex, WI 53089

  • N66w25225 County V V

    Sussex, WI 53089

  • N95w18000 Appleton Ave

    Menomonee Fls, WI 53051

  • P.O. Box 3043

    Milwaukee, WI 53201

  • PO Box 3084

    Milwaukee, WI 53201

  • PO BOX 3084

    Milwaukee, WI 53201

  • PO Box 359

    Milwaukee, WI 53201

  • S68w15388 Janesville Rd.

    Muskego, WI 53150

  • W227n6103 Sussex Rd.

    Sussex, WI 53089

  • W3226 County Hwy Kk

    Appleton, WI 54915

  • THIS LOCATION IS NOT BBB ACCREDITED

    1701 Trimble Rd

    Edgewood, MD 21040

  • THIS LOCATION IS NOT BBB ACCREDITED

    1420 Martin Blvd

    Middle River, MD 21220

  • THIS LOCATION IS NOT BBB ACCREDITED

    50 W Ridgely Rd

    Lutherville Timonium, MD 21093

  • THIS LOCATION IS NOT BBB ACCREDITED

    3827 Rte 31

    Liverpool, NY 13090

  • THIS LOCATION IS NOT BBB ACCREDITED

    54 Crossing Blvd

    Clifton Park, NY 12065

  • THIS LOCATION IS NOT BBB ACCREDITED

    45 Gosling Rd
    Unit 7

    Newington, NH 03801

  • THIS LOCATION IS NOT BBB ACCREDITED

    45 Gosling Rd # 7

    Portsmouth, NH 03801

  • THIS LOCATION IS NOT BBB ACCREDITED

    101 Coliseum Ave

    Nashua, NH 03063

  • THIS LOCATION IS NOT BBB ACCREDITED

    101 Nashua Mall

    Nashua, NH 03063

  • THIS LOCATION IS NOT BBB ACCREDITED

    Rockingham Mall; 92 Cluff Crossing Road

    Salem, NH 03079

  • THIS LOCATION IS NOT BBB ACCREDITED

    100 Hawley Ln

    Trumbull, CT 06611

  • THIS LOCATION IS NOT BBB ACCREDITED

    160 River Rd

    Lisbon, CT 06351

  • THIS LOCATION IS NOT BBB ACCREDITED

    220 Route 12

    Groton, CT 06340

  • THIS LOCATION IS NOT BBB ACCREDITED

    220 Route 12

    Groton, CT 06340

  • THIS LOCATION IS NOT BBB ACCREDITED

    500 Connecticut Ave

    Norwalk, CT 06854

  • THIS LOCATION IS NOT BBB ACCREDITED

    2350 Central Park Avenue

    Yonkers, NY 10710

  • THIS LOCATION IS NOT BBB ACCREDITED

    Route 9

    Wappingers Falls, NY 12590

  • THIS LOCATION IS NOT BBB ACCREDITED

    1717 Route 228

    Cranberry Twp, PA 16066

  • THIS LOCATION IS NOT BBB ACCREDITED

    1906 Keystone Dr

    Erie, PA 16509

  • THIS LOCATION IS NOT BBB ACCREDITED

    2 Barnes Lake Rd

    Irwin (N Huntingdon), PA 15642

  • THIS LOCATION IS NOT BBB ACCREDITED

    3624 William Penn Hwy

    Monroeville, PA 15146

  • THIS LOCATION IS NOT BBB ACCREDITED

    4000 Oxford Dr

    Bethel Park, PA 15102

  • THIS LOCATION IS NOT BBB ACCREDITED

    4801 McKnight Rd

    Pittsburgh, PA 15237

  • THIS LOCATION IS NOT BBB ACCREDITED

    5357 William Flynn Hwy

    Gibsonia, PA 15044

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    6571 Steubenville Pike

    Pittsburgh, PA 15205

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    97 Wagner Rd.

    Monaca, PA 15061

  • THIS LOCATION IS NOT BBB ACCREDITED

    9911 Mountainview Dr

    West Mifflin, PA 15122

  • THIS LOCATION IS NOT BBB ACCREDITED

    1 Route 37 West

    Toms River, NJ 08753

  • THIS LOCATION IS NOT BBB ACCREDITED

    107 Route 22

    Watchung, NJ 07069

  • THIS LOCATION IS NOT BBB ACCREDITED

    1800 Route 23 North

    Wayne, NJ 07470

  • THIS LOCATION IS NOT BBB ACCREDITED

    275 Route 10

    Succasunna, NJ 07876

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    21245 Signal Hill Plaza

    Sterling, VA 20164

  • THIS LOCATION IS NOT BBB ACCREDITED

    5701 Kingstowne Boulevard

    Alexandria, VA 22315

  • THIS LOCATION IS NOT BBB ACCREDITED

    Northampton Mall
    Crossings

    Easton, PA 18042

  • THIS LOCATION IS NOT BBB ACCREDITED

    1067 West Baltimore Pike

    Media, PA 19063

  • THIS LOCATION IS NOT BBB ACCREDITED

    4200 Mitchellville Rd.

    Bowie, MD 20716

  • THIS LOCATION IS NOT BBB ACCREDITED

    Washingtonian Center
    9871 Washingtonian Boulevard

    Gaithersburg, MD 20877

  • THIS LOCATION IS NOT BBB ACCREDITED

    2600 Pleasant Valley Rd

    York, PA 17402

  • THIS LOCATION IS NOT BBB ACCREDITED

    10 Orchard Hill Park Dr

    Leominster, MA 01453

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    936 Riverdale St # G

    West Springfield, MA 01089

  • THIS LOCATION IS NOT BBB ACCREDITED

    2975 S.Arlington Rd

    Akron, OH 44312

  • THIS LOCATION IS NOT BBB ACCREDITED

    3886 Cascades Blvd

    Kent, OH 44240

  • THIS LOCATION IS NOT BBB ACCREDITED

    4095 Pearl Rd

    Medina, OH 44256

  • THIS LOCATION IS NOT BBB ACCREDITED

    3886 Cascades Blvd

    Kent, OH 44240

  • THIS LOCATION IS NOT BBB ACCREDITED

    300 MALL ROAD

    BARBOURSVILLE, WV 25504

  • THIS LOCATION IS NOT BBB ACCREDITED

    222 RHL BLVD

    CHARLESTON, WV 25309

  • THIS LOCATION IS NOT BBB ACCREDITED

    5478 DRESSLER RD NW

    CANTON, OH 44718

  • THIS LOCATION IS NOT BBB ACCREDITED

    1048 N Eisenhower Dr

    Beckley, WV 25801

  • THIS LOCATION IS NOT BBB ACCREDITED

    100 Cincinnati Mills Drive

    Cincinnati, OH 45240

  • THIS LOCATION IS NOT BBB ACCREDITED

    1164 Hwy. 28

    Milford, OH 45150

  • THIS LOCATION IS NOT BBB ACCREDITED

    3550 Salzman Rd

    Middletown, OH 45044

  • THIS LOCATION IS NOT BBB ACCREDITED

    61 Spiral Drive

    Florence, KY 41042

  • THIS LOCATION IS NOT BBB ACCREDITED

    7935 Tylersville Road

    West Chester, OH 45069

  • THIS LOCATION IS NOT BBB ACCREDITED

    9201 Fields Ertel Road

    Cincinnati, OH 45249

  • THIS LOCATION IS NOT BBB ACCREDITED

    1855 Hilliard Rome Rd

    Hilliard, OH 43026

  • THIS LOCATION IS NOT BBB ACCREDITED

    6063 Sawmill Rd

    Dublin, OH 43017

  • THIS LOCATION IS NOT BBB ACCREDITED

    17555 South Park Blvd.

    Strongsville, OH 44136

  • THIS LOCATION IS NOT BBB ACCREDITED

    3221 Westgate Mall

    Fairview Park, OH 44126

  • THIS LOCATION IS NOT BBB ACCREDITED

    35906 Detroit Rd.

    Avon, OH 44011

  • THIS LOCATION IS NOT BBB ACCREDITED

    6245 Wilson Mills Rd.

    Highland Heights, OH 44143

  • THIS LOCATION IS NOT BBB ACCREDITED

    6860 Ridge Rd.

    Parma, OH 44129

  • THIS LOCATION IS NOT BBB ACCREDITED

    9581 Mentor Ave.

    Mentor, OH 44060

  • THIS LOCATION IS NOT BBB ACCREDITED

    1600 N Bechtle Ave

    Springfield, OH 45504

  • THIS LOCATION IS NOT BBB ACCREDITED

    1869 W Main St

    Troy, OH 45373

  • THIS LOCATION IS NOT BBB ACCREDITED

    2850 Centre Dr

    Fairborn, OH 45324

  • THIS LOCATION IS NOT BBB ACCREDITED

    6400 Wilmington Pike

    Dayton, OH 45459

  • THIS LOCATION IS NOT BBB ACCREDITED

    8301 Old Troy Pike

    Huber Heights, OH 45424

  • THIS LOCATION IS NOT BBB ACCREDITED

    223 Auburn Road

    Rochester Hills, MI 48037

  • THIS LOCATION IS NOT BBB ACCREDITED

    44444 Ford Rd

    Canton Township, MI 48187

  • THIS LOCATION IS NOT BBB ACCREDITED

    44200 Schoehnerr Road

    Sterling Heights, MI 48313

  • THIS LOCATION IS NOT BBB ACCREDITED

    30800 Orchard Lk. Road

    W. Bloomfield, MI 48153

  • THIS LOCATION IS NOT BBB ACCREDITED

    47250 Michigan Avenue

    Canton, MI 48188

  • THIS LOCATION IS NOT BBB ACCREDITED

    43550 W OAKS DR

    NOVI, MI 48377

  • THIS LOCATION IS NOT BBB ACCREDITED

    1410 Apple Glen Blvd.

    Fort Wayne, IN 46804

  • THIS LOCATION IS NOT BBB ACCREDITED

    4410 N. Grape Rd

    Mishawaka, IN 46545

  • THIS LOCATION IS NOT BBB ACCREDITED

    835 E. Coliseum Blvd.
    Northcrest Shopping Center

    Fort Wayne, IN 46825

  • THIS LOCATION IS NOT BBB ACCREDITED

    10353 Indianapolis Blvd.

    Highland, IN 46322

  • THIS LOCATION IS NOT BBB ACCREDITED

    3802 Midway Rd

    Goshen, IN 46526

  • THIS LOCATION IS NOT BBB ACCREDITED

    350 Silhavy Rd

    Valparaiso, IN 46383

  • THIS LOCATION IS NOT BBB ACCREDITED

    12288 Felch St

    Holland, MI 49424

  • THIS LOCATION IS NOT BBB ACCREDITED

    3131 Woodland Dr SE

    Grand Rapids, MI 49512

  • THIS LOCATION IS NOT BBB ACCREDITED

    3790 Rivertown Pkwy SW

    Grandville, MI 49418

  • THIS LOCATION IS NOT BBB ACCREDITED

    5695 Harvey St

    Muskegon, MI 49444

  • THIS LOCATION IS NOT BBB ACCREDITED

    6100 S Westnedge Ave

    Portage, MI 49002

  • THIS LOCATION IS NOT BBB ACCREDITED

    6528 W Saginaw Hwy

    Lansing, MI 48917

  • THIS LOCATION IS NOT BBB ACCREDITED

    745 Center Dr NW

    Grand Rapids, MI 49544

  • THIS LOCATION IS NOT BBB ACCREDITED

    1200 E Princeton Avenue

    Muncie, IN 47303

  • THIS LOCATION IS NOT BBB ACCREDITED

    16701 Clover Road

    Noblesville, IN 46060

  • THIS LOCATION IS NOT BBB ACCREDITED

    2005 E Greyhound Pass

    Carmel, IN 46033

  • THIS LOCATION IS NOT BBB ACCREDITED

    2156 East Boulevard

    Kokomo, IN 46901

  • THIS LOCATION IS NOT BBB ACCREDITED

    2685 E Main Street

    Plainfield, IN 46168

  • THIS LOCATION IS NOT BBB ACCREDITED

    3140 W Whitehall Crossing Boulevard

    Bloomington, IN 47404

  • THIS LOCATION IS NOT BBB ACCREDITED

    3722 National Road E

    Richmond, IN 47374

  • THIS LOCATION IS NOT BBB ACCREDITED

    415 Mallory Parkway

    Franklin, IN 46131

  • THIS LOCATION IS NOT BBB ACCREDITED

    4544 Scatterfield Road

    Anderson , IN 46017

  • THIS LOCATION IS NOT BBB ACCREDITED

    4850 E Southport Road

    Indianapolis, IN 46237

  • THIS LOCATION IS NOT BBB ACCREDITED

    550 W Fry Road

    Greenwood, IN 46142

  • THIS LOCATION IS NOT BBB ACCREDITED

    5660 Crawfordsville Road

    Indianapolis, IN 46224

  • THIS LOCATION IS NOT BBB ACCREDITED

    5679 S US Hwy 41

    Terre Haute, IN 47802

  • THIS LOCATION IS NOT BBB ACCREDITED

    580 W Northfield Drive

    Brownsburg, IN 46112

  • THIS LOCATION IS NOT BBB ACCREDITED

    5825 Sunnyside Road

    Lawrence, IN 46236

  • THIS LOCATION IS NOT BBB ACCREDITED

    711 Creekview Drive

    Columbus, IN 47201

  • THIS LOCATION IS NOT BBB ACCREDITED

    8141 E 96th Street

    Indianapolis, IN 46256

  • THIS LOCATION IS NOT BBB ACCREDITED

    8487 Union Chapel Road

    Indianapolis, IN 46240

  • THIS LOCATION IS NOT BBB ACCREDITED

    9895 Michigan Road

    Carmel, IN 46032

  • THIS LOCATION IS NOT BBB ACCREDITED

    150 Commerce Drive West

    Nicholasville, KY 40356

  • THIS LOCATION IS NOT BBB ACCREDITED

    1988 Pavilion Way

    Lexington, KY 40509

  • THIS LOCATION IS NOT BBB ACCREDITED

    110 Oxmoor Lane

    Louisville, KY 40222

  • THIS LOCATION IS NOT BBB ACCREDITED

    7915 Bardstown Rd

    Lousiville, KY 40291

  • THIS LOCATION IS NOT BBB ACCREDITED

    4200 Towne Center Dr

    Louisville, KY 40241

  • THIS LOCATION IS NOT BBB ACCREDITED

    3899 Charlestown Rd.

    New Albany, IN 47150

  • THIS LOCATION IS NOT BBB ACCREDITED

    11811 Standiford Plaza Dr.

    Louisville, KY 40229

  • THIS LOCATION IS NOT BBB ACCREDITED

    10323 Fremont Pike

    Perrysburg, OH 43551

  • THIS LOCATION IS NOT BBB ACCREDITED

    1220 S. Holland-Sylvania Rd.

    Holland, OH 43528

  • THIS LOCATION IS NOT BBB ACCREDITED

    2310 Tiffin Ave

    Findlay, OH 45840

  • THIS LOCATION IS NOT BBB ACCREDITED

    2323 N Telegraph Rd

    Monroe, MI 48162

  • THIS LOCATION IS NOT BBB ACCREDITED

    4865 Monroe St.

    Toledo, OH 43623

  • THIS LOCATION IS NOT BBB ACCREDITED

    815 Crossings Rd

    Sandusky, OH 44870

  • THIS LOCATION IS NOT BBB ACCREDITED

    2750 Elida Rd.

    Lima, OH 45805

  • THIS LOCATION IS NOT BBB ACCREDITED

    7855 County Road 140

    Findlay, OH 45840

  • THIS LOCATION IS NOT BBB ACCREDITED

    383 Boardman-Poland Road

    Youngstown, OH 44512

  • THIS LOCATION IS NOT BBB ACCREDITED

    1140 Highway 34 E

    Newnan, GA 30265

  • THIS LOCATION IS NOT BBB ACCREDITED

    1289 Johnson Ferry Rd

    Marietta, GA 30068

  • THIS LOCATION IS NOT BBB ACCREDITED

    13097 Highway 9 N

    Milton, GA 30004

  • THIS LOCATION IS NOT BBB ACCREDITED

    1570 Highway 20

    Mcdonough, GA 30253

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    1630 Dogwood Dr SE

    Conyers, GA 30013

  • THIS LOCATION IS NOT BBB ACCREDITED

    1825 East-West Connector, S. W.

    Austell, GA 30106

  • THIS LOCATION IS NOT BBB ACCREDITED

    2050 W Liddell Rd

    Duluth, GA 30096

  • THIS LOCATION IS NOT BBB ACCREDITED

    2059 Scenic Hwy N

    Snellville, GA 30078

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    2210 Jimmy Lee Smith Pkwy

    Hiram, GA 30141

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    300 Pavilion Pkwy

    Fayetteville, GA 30214

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    3354 Cobb Parkway

    Acworth, GA 30101

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    3620 Peachtree Pkwy

    Suwanee, GA 30024

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    5005 Mt. Zion Pkwy

    Stockbridge, GA 30281

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    Collins Hill Rd

    Lawrenceville, GA 30046

  • THIS LOCATION IS NOT BBB ACCREDITED

    Tanya Lawson 5220 Jimmy Lee Smith Parkway
    PO Box 5

    Hiram, GA 30141

  • THIS LOCATION IS NOT BBB ACCREDITED

    5900 Chalkville Mtn. Rd

    Birmingham, AL 35173

  • THIS LOCATION IS NOT BBB ACCREDITED

    1100 Inverness Cors

    Birmingham, AL 35242

  • THIS LOCATION IS NOT BBB ACCREDITED

    1600 Oxford Exchange Blvd

    Oxford, AL 36203

  • THIS LOCATION IS NOT BBB ACCREDITED

    9315 N Tryon St

    Charlotte, NC 28262

  • THIS LOCATION IS NOT BBB ACCREDITED

    9579 South Blvd

    Charlotte, NC 28273

  • THIS LOCATION IS NOT BBB ACCREDITED

    9615 E Independence Blvd

    Matthews, NC 28105

  • THIS LOCATION IS NOT BBB ACCREDITED

    9617 E Independence Blvd

    Matthews, NC 28105

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    201 N Burkhardt Ave.

    Evansville, IN 47715

  • THIS LOCATION IS NOT BBB ACCREDITED

    616 Bierhaus Blvd

    Vincennes, IN 47591

  • THIS LOCATION IS NOT BBB ACCREDITED

    1812 Gunbarrel Road

    Chattanooga, TN 37421

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    5550 Whittlesey Blvd.

    Columbus , GA 31909

  • THIS LOCATION IS NOT BBB ACCREDITED

    1210 Bridford Pkwy

    Greensboro, NC 27407

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    3315 Battleground Ave.

    Greensboro, NC 27410

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    3901 Promenade Pkwy

    Diberville, MS 39540

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    1160 Goodman Rd E

    Southaven, MS 38671

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    2335 N. Germantown Parkway

    Cordova, TN 38016

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    3575 Houston Levee Road

    Collierville, TN 38017

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    1030 Glenbrook Way

    Hendersonville, TN 37075

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    2330 Jackson Downs Blvd

    Nashville, TN 37214

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    2535 Old Fort Pkwy

    Murfreesboro, TN 37128

  • THIS LOCATION IS NOT BBB ACCREDITED

    2840 Wilma Rudolph Blvd.

    Clarksville, TN 37043

  • THIS LOCATION IS NOT BBB ACCREDITED

    300 spring creek dr
    FORMER: primary, reportab

    Franklin, TN 37067

  • THIS LOCATION IS NOT BBB ACCREDITED

    300 Spring Creek Drive

    Franklin, TN 37067

  • THIS LOCATION IS NOT BBB ACCREDITED

    700 Jackson St.

    Cookeville, TN 38501

  • THIS LOCATION IS NOT BBB ACCREDITED

    Old Fort Parkway
    FORMER: primary, reportab

    Murfreesboro, TN 37132

  • THIS LOCATION IS NOT BBB ACCREDITED

    Wilma Rudolph Blvd.
    FORMER: primary, reportab

    Clarksville, TN 37043

  • THIS LOCATION IS NOT BBB ACCREDITED

    (even Range 4300 - 4398) Pembroke Blvd

    Virginia Beach, VA 23455

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    3344 Princess Anne Rd

    Virginia Beach, VA 23456

  • THIS LOCATION IS NOT BBB ACCREDITED

    551 Bland Blvd.

    Newport News, VA 23602

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    185 Shenstone Ln

    Garner, NC 27529

  • THIS LOCATION IS NOT BBB ACCREDITED

    2350 Walnut St

    Cary, NC 27511

  • THIS LOCATION IS NOT BBB ACCREDITED

    5241 McFarland Rd

    Durham, NC 27707

  • THIS LOCATION IS NOT BBB ACCREDITED

    7822 Alexander Promenade Pl

    Raleigh, NC 27617

  • THIS LOCATION IS NOT BBB ACCREDITED

    Falls Pointe
    9600 Falls of Neuse Rd

    Raleigh, NC 27615

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    9683 Jefferson Davis Hwy

    Fredericksburg , VA 22407

  • THIS LOCATION IS NOT BBB ACCREDITED

    225 Simon's Run Suite A

    Lynchburg, VA 24502

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    2035 E Market St.

    Harrisonburg, VA 22801

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    6950 SR 7

    Pompano Beach, FL 33073

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    1010 Hanes Mall Blvd.

    Winston Salem, NC 27103

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    224 Harmon Creek Rd

    Kernersville, NC 27284

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    3979 Van Dyke Rd

    Lutz, FL 33558

  • THIS LOCATION IS NOT BBB ACCREDITED

    Former: Primary, Reportab
    3979 Van Dyke Rd

    Lutz, FL 33558

  • THIS LOCATION IS NOT BBB ACCREDITED

    3100 Aerial Way

    Brooksville, FL 34604

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    4820 park st
    FORMER: primary, reportab

    Saint Petersburg, FL 33709

  • THIS LOCATION IS NOT BBB ACCREDITED

    4820 Park St N

    Saint Petersburg, FL 33709

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    2879 Providence Lakes Blvd

    Brandon, FL 33511

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    1500 S. Elmhurst Road

    Mount Prospect, IL 60056

  • THIS LOCATION IS NOT BBB ACCREDITED

    2 Rivers Plaza

    Bolingbrook, IL 60440

  • THIS LOCATION IS NOT BBB ACCREDITED

    2450 N. Richmond

    McHenry, IL 60050

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    3 Orland Pk Place

    Orland Park, IL 60462

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    603 River Oaks West

    Calumet City, IL 60409

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    6120 Grand Ave.

    Gurnee, IL 60031

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    75th St & Lemont Ave

    Woodridge, IL 60517

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    800 W. Dundee Rd.

    Arlington Heights, IL 60004

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    Chicago Ridge Mall

    Chicago Ridge, IL 60415

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    Gulf Mil Mall

    Des Plaines, IL 60016

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    120 Harbison Blvd

    Columbia, SC 29212

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    2795 Commerce Dr

    Coralville, IA 52241

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    800 42nd Avenue Dr

    Moline, IL 61265

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    621 Fairview Rd

    Simpsonville, SC 29681

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    Lees Summit, MO 64081

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    Lenexa, KS 66215

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    Pensacola, FL 32514

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    2610 Hwy 77

    Panama City, FL 32401

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    8646 Highway 17 Byp S

    Myrtle Beach, SC 29588

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    Duluth, MN 55811

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    Bismarck, ND 58503

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    Omaha, NE 68164

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    Omaha, NE 68144

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    909 S 72nd St

    Omaha, NE 68114

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    Lincoln, NE 68505

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    Ellsworth, KS 67439

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    Lawrence, KS 66046

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    Wichita, KS 67226

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    Wichita, KS 67209

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    1615 E. Empire
    Eastland Mall

    Bloomington, IL 61701

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    Peoria, IL 61615

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    Champaign, IL 61820

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    Oviedo, FL 32765

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    Orlando, FL 32822

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    Bridgeton, MO 63044

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    Ballwin, MO 63011

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    2110 Hwy K

    O Fallon, MO 63366

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    Edwardsville, IL 62025

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    Arnold, MO 63010

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    Saint Charles, MO 63304

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    Fairview Heights, IL 62208

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    Saint Louis, MO 63141

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    Saint Louis, MO 63126

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    Evans, GA 30809

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    Warner Robins, GA 31088

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    Watson Blvd

    Warner Robins, GA 31088

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    Macon, GA 31210

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    Springfield, MO 65804

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    Colorado Springs, CO 80922

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    Fort Collins, CO 80525

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    Albuquerque, NM 87110

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    2610 Soncy

    Amarillo, TX 79121

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    San Antonio, TX 78250

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    Killeen, TX 76542

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    Northwoods Shopping Center

    San Antonio, TX 78232

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    Waco, TX 76711

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    Austin, TX 78735

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    Corpus Christi, TX 78414

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    Baton Rouge, LA 70810

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    Beaumont, TX 77706

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    Irving, TX 75063

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    Carrollton, TX 75010

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    Carrollton, TX 75010

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    Westminster, CO 80020

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    Thornton, CO 80241

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    Arvada, CO 80007

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    Aurora, CO 80016

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    8660 S Quebec
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    Lone Tree, CO 80124

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    Louisville, CO 80027

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    Dept. 067-095, P.O Box 420544

    El Paso, TX 88542

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    5520 S.W.Loop 820

    Fort Worth, TX 76132

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    Pearland, TX 77584

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    Houston, TX 77077

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    1200 Fry Road

    Katy, TX 77450

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    Spring, TX 77465

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    18178 Gulf Freeway

    Friendswood, TX 77546

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    Spring, TX 77373

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    20755 Highway 59

    Humble, TX 77338

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    22529 SH 249

    Houston, TX 77070

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    5555 Fairmont Parkway

    Angleton , TX 77515

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    5660 Highway 6

    Missouri City, TX 77459

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    7150 Barker Cypress

    Houston, TX 77095

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    13909 Chenal Pkwy

    Little Rock, AR 72211

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    2117 Fair Park Blvd

    Jonesboro, AR 72401

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    301 North 46th Street

    Rogers, AR 72756

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    3575 N Shiloh Dr

    Fayetteville, AR 72703

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    7333 Alcoa Rd

    Bryant, AR 72022

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    7600 Warden Rd

    Sherwood, AR 72120

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    7801 Rogers Ave

    Fort Smith, AR 72903

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    801 Elsinger Blvd

    Conway, AR 72032

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    3307 98th St

    Lubbock, TX 79423

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    2700 S. Telephone Rd.

    Moore, OK 73160

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    4901 N Kickapoo

    Shawnee, OK 74804

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    1715 Garth Brooks Boulevard

    Yukon, OK 73099

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    7651 Youree Dr

    Shreveport, LA 71105

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    11011 E 71st Str South

    Tulsa, OK 74119

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    3275 N. Eagle Rd

    Meridian, ID 83646

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    3712 Call Field Rd 3-1

    Wichita Falls, TX 76308

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    14305 Bear Valley Road

    Victorville, CA 92392

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    175 E. Alluvial Ave.

    Fresno, CA 93720

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    3699 W. Shaw

    Fresno, CA 93711

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    9400 Rosedale Hwy.

    Bakersfield, CA 93312

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    2208 S Mooney Blvd

    Visalia, CA 93277

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    5385 Gosford Rd

    Bakersfield, CA 93313

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    1275 W. Henderson Ave.

    Porterville, CA 93257

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    3096 N Eastman Rd # 100

    Longview, TX 75605

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    7715 S Broadway Ave

    Tyler, TX 75703

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    1316 W Sunset Rd

    Henderson, NV 89014

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    6650 N 5th St

    North Las Vegas, NV 89084

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    1200 El Camino Real

    Colma, CA 94014

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    1363 N McDowell Blvd

    Petaluma, CA 94954

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    15555 E. 14th Street

    San Leandro, CA 94578

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    4525 Rosewood Dr

    Pleasanton, CA 94588

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    5511 Lone Tree Way

    Brentwood, CA 94513

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    4637 East Chandler Blvd

    Phoenix, AZ 85048

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    1430 S. Arizona Avenue

    Scottsdale, AZ 85254

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    1497 E Williams Field Rd

    Gilbert, AZ 85296

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    5408 W. Bell Road

    Glendale, AZ 85308

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    8680 E Raintree Dr

    Scottsdale, AZ 85260

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    9220 W. Northern Avenue

    Peoria, AZ 85345

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    976 N. Mission Pkwy

    Casa Grande, AZ 85194

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    5035 Pyramid Lake Hwy

    Sparks, NV 89436

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    5150 Mae Anne Ave STE 100

    Reno, NV 89523

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    1013 Riley St.

    Folsom, CA 95630

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    10375 Fairway Dr

    Roseville, CA 95678

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    10850 Trinity Pkwy.

    Stockton, CA 95219

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    11051 Olson Dr.

    Rancho Cordova, CA 95670

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    1480 Sunsweet Blvd.

    Yuba City, CA 95993

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    1505 Springfield Dr.

    Chico, CA 95928

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    1896 Arden Way

    Sacramento, CA 95815

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    2225 Plaza Pkwy. Ste. G

    Modesto, CA 95350

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    2351 Claribel Rd.

    Riverbank, CA 95367

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    2360 Daniels St.

    Manteca, CA 95337

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    2751 Countryside Dr.

    Turlock, CA 95380

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    4700 Natomas Blvd.

    Sacramento, CA 95835

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    5030 Antelope Rd.

    Antelope, CA 95843

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    530 W Kettleman Ln.

    Lodi, CA 95240

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    6135 San Juan Ave.

    Citrus Heights, CA 95610

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    8810 Calvine Rd.

    Elk Grove, CA 95624

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    895 Browning St.

    Redding, CA 96003

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    9650 Bruceville Rd.

    Elk Grove, CA 95757

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    634 W Pacific Dr

    American Fork, UT 84003

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    1051 North Miliken Avenue

    Ontario, CA 91764

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    1051 North Milliken Avenue

    Ontario, CA 91764

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    12315 Limonite Avenue

    Mira Loma, CA 91752

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    12345 Seal Beach Blvd

    Seal Beach, CA 90740

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    12821 Towne Center Drive

    Cerritos, CA 90703

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    14960 Summit Avenue

    Fontana, CA 92335

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    14960 Summit Avenue

    Fontana, CA 92335

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    1610 West Imperial Highway

    La Habra, CA 90631

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    19260 Van Buren Blvd

    Riverside, CA 92508

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    22215 El Paseo

    Rancho Santa Margarita, CA 92688

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    2229 Foothill Blvd

    La Verne, CA 91750

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    24200 West Valencia

    SANTA CLARITA, CA 91355

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    24661 Madison

    Murrieta, CA 92562

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    2489 Tuscany Street

    Corona, CA 92881

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    27200 Eucalyptus Avenue

    Moreno Valley, CA 92555

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    27426 Antonio Parkway

    Ladera Ranch, CA 92694

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    27540 Lugonia Avenue

    Redlands, CA 92374

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    4093 Grand Avenue

    Chino, CA 91710

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    470 Hidden Valley Parkway

    Corona, CA 92879

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    7279 North Rosemead Blvd.

    San Gabriel, CA 91775

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    8191 La Palma Avenue

    Buena Park, CA 90620

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    P.O. Box 30510

    Los Angeles, CA 90030

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    12880 Gregg Ct

    Poway, CA 92064

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    1870 Main Ct

    Chula Vista, CA 91911

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    2325 Otay Lakes Road

    Chula Vista , CA 91910

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    2398 Jamacha Road

    El Cajon, CA 92019

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    3410 Marron Rd

    Oceanside, CA 92056

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    3450 College Ave

    San Diego, CA 92115

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    5505 Balboa Ave

    San Diego, CA 92111

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    720 Center Dr

    San Marcos, CA 92069

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    8140 Mira Mesa Blvd

    San Diego, CA 92126

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    9412 Mission Gorge Rd

    Santee, CA 92071

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    14101 Jeffrey Rd

    Irvine, CA 92620

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    27380 Heather Ridge Rd

    Laguna Niguel, CA 92677

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    7777 Edinger Ave # 1

    Huntington Beach, CA 92647

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    2650 Carson Street

    Lakewood, CA 90712

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    3700 EL Camino Real

    Santa Clara, CA 95051 (408) 985-7676

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    1960 Newbury Park

    Newbury Park, CA 91320

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    2751 Countryside Dr.

    Turlock, CA 95380

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    199 N Pantano Rd

    Tucson, AZ 85710

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    5850 W Arizona Pavillions Dr

    Tucson, AZ 85743

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    7785 N Oracle Rd

    Tucson, AZ 85704

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    3175 S 25th E

    Ammon, ID 83406

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    10315 Silverdale Way NW # Q01

    Silverdale, WA 98383

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    11055 Sw Canyon Rd

    Beaverton, OR 97005

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    1200 N Muldoon Rd # D

    Anchorage, AK 99504

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    17001 SE Mill Plain Blvd

    Vancouver, WA 98684

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    17002 SE 270th Pl

    Covington, WA 98042

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    17150 Southcenter Pkwy

    Tukwila, WA 98188

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    18405 Alderwood Mall Pkwy

    Lynnwood, WA 98037

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    1900 N Riverside Ave

    Medford, OR 97501

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    1942 Marketplace Dr

    Burlington, WA 98233

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    22557 NE Park LN

    Wood Village, OR 97060

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    2909 Bickford Ave

    Snohomish, WA 98290

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    2950 Gateway St

    Springfield, OR 97477

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    3713 116th St NE

    Marysville, WA 98271

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    410 Airport Rd SE

    Albany, OR 97322

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    450 Marion St NE

    Salem, OR 97301

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    681 Sleater Kinney Rd # 1000

    Lacey, WA 98503

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    7360 NE Butler St

    Hillsboro, OR 97124

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    8500 SE Sunnyside Rd

    Clackamas, OR 97015

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    9312 NE 5th Ave

    Vancouver, WA 98665

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    7777 Edinger Avenue

    Huntington Beach, CA 92647

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    2650 Carson Street

    Lakewood, CA 90712

  • THIS LOCATION IS NOT BBB ACCREDITED

    2650 Carson Street

    Lakewood, CA 90712

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/27/2016 Problems with Product/Service
9/26/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: On May 5 2016 i placed 5 orders from kohls.com using gift cards as payment. These orders were cancelled by kohls.com but the $500 in gift card money has still not been replenished. I contacted customer service extensively via email and phone, but i haven't gotten anywhere. They promised several times that the money will be put back but each time i get an email to call them again to verify security issues, and when i call i am told ok we'll replenish the money, and then again another email to call them.

Desired Settlement: refund of gift card monies

Business Response: We apologize for the inconvenience our customer has experienced due to the cancelled order. We will be more than happy to mail out 5 gift cards for our customer to replenish the ones which were tendered, but not refunded. We will be mailing them to the address provided on the complaint. \.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

**** **********

9/26/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On 9/18/16 I placed an order online order#588289 and this morning I realized I clicked the wrong ship to address. I called customer service ###-###-#### I was told there was nothing they could do call FedEx. FedEx said they could not do anything I called customer service again and they had no resolution. I called FedEx and they said the only person that can change the address is the shipper. Kohls is the shipper and I cannot get anyone to understand that. I am so frustrated I cannot begin to tell you. I am sure I am not the only person that has ever put the incorrect shipping address and needed it to be changed. I called headquarters so resolution only call FedEx. I have spent close to 3 hours on the phone today, when this is resolved I will either cancel my card with Kohls or NEVER order online, it is not worth it.

Desired Settlement: Refund and replacement at the cost I order the items for on 9/18/16. Teach customer service how to handle this problem and contact FedEx to understand whatever the process is.

Business Response: We have processed a return for our customer for Order 5882896793. A credit was applied to the customer's credit card ending in 5264 in the amount of $128.37. Please advise our customer to allow 3-5 days for the credit to appear on their Kohl's account.

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

The matter has been corrected.  Thank you.



Regards,

******* *********


9/26/2016 Delivery Issues
9/26/2016 Problems with Product/Service
9/24/2016 Billing/Collection Issues
9/23/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a $121.79 blender on Kohls.com on 8/12/16 and never received it. Their tracking program shows that it was delivered on 8/16, a day I was home and did not sign for a package. I called customer service and an "investigation" was opened on 8/23. 21 days have past since then, without a resolution. I called customer service again on 9/11 and was put on hold for 20 minutes. The representative then told me that her system was not working and she could not check on the status of my issue. She asked me to call back at some other time. A month has passed since I paid for the item and Kohl's has not provided that item or refunded my money.

Desired Settlement: I would like a refund of $121.79 because that is the price I paid for an item I did not receive. My negative experience with their customer service process concerns me and I will not order from Kohls.com again.

Business Response: We apologize for the inconvenience our customer experienced with online order ********. We have processed a full refund to our customer in the amount of $121.79.  This was applied to the Kohl's Charge ending in 7848. Please advise the customer to allow 3-5 business days for this to process.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

***** ****

9/22/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Part of merchandise ordered on May 18 (order # 5162337874) was not delivered but was charged to my account. I contacted Kohls.com on June 3 and reordered the merchandise, some of which was subsequently returned to the store. I have called several times to request a credit to my account for the items never delivered. I have been told as recently as today that "the system" reflects a credit was made to my account but it has not been done. It seems there is a deliberate effort to not correct my account.

Desired Settlement: I want the amount of the charges for the order (tracking # 671579713360) credited back to my account immediately. I want a written apology for the inconvenience caused by having spent hours on the phone trying to resolve the issue with no results. I am withholding payment due on September 8 because if my account had been credited properly, there would be a credit balance.

Business Response:

We will be happy to research our customer's concern. Per the customer’s complaint, we need the order number in which she reordered the items so we may review further. We did locate the returns, but they trace back to the original order. A replacement order number is needed in order to continue to review her account. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The request for a reorder number impugned my character.  It implies that the items in question were delivered to my address and returned.  Nevertheless, on June 3, after calling the contact number for kohls.com, a male representative reordered the items after confirming non-delivery of the original order.  The number was 5373594717.  The cost was $66.31, which was less than the original order because the price of one item had been reduced.  This amount was charged to my account on June 3. 

Regards,

***** ***** *****

Business Response: We appreciate the information provided by our customer. We have applied a credit in the amount of $81.62 to the Kohl's Charge ending in 5194. Please advise our customer to allow 5-7 business days for it to reflect on their Kohl's Charge.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I requested a credit to my account and an apology for the inconvenience.  The original order was placed on May 18.  The company was notified on June 3.   It took nearly four months to resolve the issue.    Had I not complained publicly, the credit still would have not been posted to my account.  There should have been  better customer service.

Regards,

***** ***** *****

9/22/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: i came into the store in tulsa about a month ago to return items my family bought for me for college becauce they were not my style or color and a bag for books without reciept i was told that without a reciept i could do nothing not even exchange it for other items but then was informed that if i would wait 10 days a full refund could be sent by corp hq in fulll ive never seen anything no money no clothes either. ive called the store and nobody nows anything about it ive asked for manager to call me no calls they act as if its a joke or im a conman or theif they imply my family spent over 430 dollars on clothes and kohls has kept them refusing to give refund or items back that wrong so wrong. to tell me nothing can be found is unacceptable also the salesperson is nowhere to be foundand nobody will take responsibility for this terrible behaviour and actions this company has done to me

Desired Settlement: i want my full refund as stated especialy after this terrible treatment ive recieved $430.00 and whatever kohls feels is due along with it for stealing it and bad ethical treatment

Business Response: We will be happy to research our customer's concern further, but more information is needed. Is the customer able to provide a receipt for the return he was issued stating we were processing a corporate refund for him? 

Consumer Response:

*****r Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  I have read the reply from your company and dont understand why they are asking me for a reciept for the clothes we got i was told that was why the corporate office was sending the refund in the first place i wish that we had not lost it or misplaced it and that was my question to the girl who had said i would get the refund by mail i gave her our address where we currently live and asked her if she would ask if i had the refund issued as a store credit would that make the proccess any faster cause school was about the start up and mom and dad got it for me for school and didnt want to wear old clothes for the first days of class my dad has always said that  first impressions are the most important.  i undersand its our fault loosing the reciept and  i dont want your company thinking i dont like the clothes the sell i do just not the ones mom and dad picked. So if it can help in any way since mom and dad went to kohls then would a store credit be easier and *****r for all of us that way mom and dads choice of stores stays same and i dont end up using the money i saved and they chipped in at other stores or other priorities thats why they helped me save some of  that money. That is probably why they picked the clothes out themselves cause they know priorities changed all the time with me anyway. i hope this helps us all. 


****** *******

Business Response: We need more information if a receipt is not able to be provided. Can the customer specify the date and which store location the return was completed at, if possible, and the amount?

Consumer Response: [A default letter is erate refund policy and here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

***** and both of us seem to think that we each had the reciept in there possesion butneither of us has had any luck in coming up with that rerciept even after this ordeal i still cant get them to try and use online reciept care at any of the places they shop offers for reciect safeguarding  Business Bureau: the time span that i remember is around the end of the month of july when i was dealing with the customer service woman that had informed me of the corp. headquarters refund program to get fgull price refund for the clothes mom and dad got since neither group could find the reciept. buti had no idea that they were suppose to give me some kind of a way tyo identify that i had left the clothes with them had i notbeen taking a purchase back from my girlfriend that didnt have a reciept and thestore at 91st in tulsa (jenks) store had informed me that i should have been givin a reciept for the items i left in kohls care. with that said i want to malke it clear i asked that nightif i was getting any paperwork to show i left the clothes and was told no that they were sending the check from corp heq and they were not asking for a reciept  to give the refund to me but again i will take a kohls gift credit card if i have to i just want my style of clothing not theres i hope you see the ordeal thaat your staff has caused by not properly registering my situation. but i dont see how it can be such a problem ther i have the reciept or npt the store requested the refund how else would i haveknown about the policy and who to contact after the store at 71st  tulsa hills screwed it all up by doing a sub par job. the total as best as i remember and dad as well was $434.00 at tulsa hills kohls 71st st tulsa. please bring this to an end this is getting to be such an unacceptable way of doing customer service and time consuming but the amount we spent at youre store is what keeps driving me to hang on and demand satisfaction. it was kohls that said i would get a full refund not us i hadnt heard of anything ever like this program you have and dont understand why you haveitlike this. an explanation would be nice so i can understand more. thanks ****** b. 

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

****** *******

Business Response: Per our customer's complaint, a relative purchased the items, is the customer able to provide a receipt off of a credit card statement or bank information for the proof of purchase? More information is needed in order to resolve for our customer. 

Consumer Response: *****r Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.] the information is the same as i had available from the start we have yet to locate the reciect and we paid cash the the time we made the purchase but the fact still remains you have all my items that were purchased then left at the employees request in orfer to recieve a full refund from corprate headquarter. i understand the company asking for thereciept but i wouldnt have left the clothes had i not been instructed to and i did ask for a reciept and was told none would be givin and now you want to ask for something ive not had since the sart of this ordeal.

Regards,

****** *******

9/21/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I am extremely unhappy with your delivery process. A sweater jacket I ordered from you took weeks to arrive! It arrived while we were on vacation. I had put a hold on UPS and USPS. I have no idea what method you used to deliver this package, or why it took so long to arrive. The SKU for the sweater jacket is 99018928. It was ordered 8/24, I never received it because it was sent back to Kohl's by the shipper during 1st week of September. The delay in shipping and lack of the name of the shipper is inexcusable. It is no longer in stock in the color I chose. Also, I rec'd a notification via email re: The Yes2You Rewards. It is a $10.00 credit to my account. The expiration date is 10/1/2016. It has a bar code but no PIN number and I cannot use it on line. I also have a merchandise credit with numbers. It has no expiration date but I'm not able to use it. Furthermore, I received a $10.00 promotional birthday gift card, It has been rejected on line. Needless to say, Kohl's shopping has been a very bad experience for me. I have written MANY times before and the situations are never resolved. Recent communications with Kohl's Customer Service have been ignored.

Desired Settlement: Resolutions of problems regarding credits, rewards. Also, delivery needs to be in a timely manner.

Business Response: We apologize for the inconvenience and frustration our customer experienced with online Order 5775530015. Upon review of our customer's concern, it does appear we did apply a refund for the jacket. In regards to the rewards, we can mail out a physical gift card she can use. For the Kohl's Merchandise credit, we request the customer sends us a picture of the front and back of it and we can apply the balance all together as well as an image of the birthday certificate.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

**** *********

9/21/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased 5 of 1/2 cup mini choppers, the brand is Toastmaster from Kohl's in Portland, Oregon (locate at Gateway 102nd). I received $50 rebate. They issued a rebate on the Visa card, valid through 07/16, rebate tracking #*********. I did not realize there is an expiration date on the card. Until I remember that I have this cash that I can use, I went to the store in August and used it. It said error when I am trying to pay. I spoke to the cashier and the cashier told me to contact the phone # on the card. I spoke to the Rep. on the card, the Rep. told me to contact the Kohl's because Kohl's is the one issue the card. I went back to Kohl and spoke to the Rep. at customer service counter, she told me to contact the Toastmaster because they are the one giving a rebate. I went home and sent an email to selectbrands.com because they are the one distribute the product. I did not hear anything from them. After more than 14 days, I called the Toastmaster Head Quarter directly, they told me to contact the household number ###-###-#### because I am calling the commercial. I called that phone # and the Rep. give me different phone ####-###-#### to contact. I could not get through this phone, it is auto phone system for people to check their rebate status. I contacted Kohl Rep. directly at ###-###-####, I spoke to a Rep. and explained to her the whole situation that I get running around to resolve the $50 rebate. The Rep. told me that they can reissue the card if it is after 10 days of the expiration. However, it is too late for them to reissue the rebate. I told her that I get running around to resolve the issue. She referred me to contact the ###-###-#### phone # again. I contacted that phone # again and somehow got through and spoke to Rep. ****. He said the money on the card will be lost after it expired, I cannot get the $50 rebate back. I want to rise a concern issue with the rebate issue that I think a lot of people will have the same problem with the rebate system that those company out there is tricky people with their money. I hope BBB can do something with the rebate issue. They should not have an expiration date for the rebate. People busy and sometime they do not know that they have the rebate that they need to use, sometime they remember it but they forgot to bring it. In my case I am total forgot and I did not know that there is an expiration date. We are really need your help to protect the consumers. Thank you so much for to allow me to share this issue. I know where I am coming from does not have this system and I am really appreciate this service.

Desired Settlement: I wants to get my $50 rebate back because I paid into it.

Business Response: We will be more than happy to partner with our rebate department in regards to reissuing the new rebate. Is the customer able to send in a copy of the front and back of the rebate card so we can forward the information and research further. 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

**** **

9/20/2016 Problems with Product/Service
9/18/2016 Problems with Product/Service
9/18/2016 Delivery Issues
9/17/2016 Billing/Collection Issues
9/15/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Order #5817239127 placed on 8/30/2016 for 27 "The Big One Solid Bath Towels" color Dove. Today 9/2/2016 I received 27 towels, but the wrong color. I contacted the Kohls.com customer service and spoke with at least 3 associates. I had asked to speak with the Customer Service Manager, but it was quite clear that I was just being passed around to various employees. The last person I spoke with said his name was Alex employee #0845. This customer service experience rated right up there along with Comcast. I am extremely disappointed that no one at the Kohls.com Customer Service was willing to help / compensate me with this huge mistake by Kohls.com. I also noticed that I only received a 20% discount even though I qualified for 30%. I paid for this order with $10 Kohls Cash, an $50 Gift Card and the remainder on my Kohls Charge Card.

Desired Settlement: I want Kohls to issue a package pickup the wrong towels, Immediately ship me the correct 27 Dove towels, apply 30% off price adjustment and provide compensation for such poor customer service. I also want to speak with the Kohls Corporate Customer Service Manager.

Business Response: Upon review of our customers Order 5817239127, it shows the order was placed for color sandstone. If our customer has a order confirmation showing the color dove, we are requesting the customer attach it. We see no error on Kohl's end. 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

 

The Kohls.com website clearly showed that I had selected the "Dove" color for the batch towels, but after I submitted the order their system changed my color selection. I want to speak with the actual Kohls Corporate Customer Service Manager about this extremely poor customer service.

Regards,

**** *****

Business Response:

Upon review of our customer's concern, we have partnered with our systems department and we have confirmed it was not a Kohl's error. On the order confirmation, it does show the color ordered and does allow a 30 minute timeframe to cancel and resubmit, if needed. We requested the customer to attach the confirmation showing he received the confirmation for the dove color. At this time, we consider this matter closed. 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

 

This unacceptable customer service is at par with Comcast. No one from the Kohls Corporate Customer Service Department has made any attempt to contact me as requested. This is not the first occurrence I have have had with this type of error on the Kohls.com website and have reported it to Kohls. I did not order the color "Sandstone". 

Regards,

**** *****

9/14/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 08/04/2016 I took my son school shopping the Kohl's store on Quentin Road in Lebanon. The sole reason I went to Kohl's is because I had a "Pick-Your-Day" 15% discount, $40 in Kohl's cash to redeem, a $10 coupon, and $35 in Kohl's "Yes2You" Rewards. We selected our items and when we got to the register, we were informed that their (Kohl's) system was down and they could not honor our coupons and discounts at that time. The cashier (********) called the manager to assist. The manager (whose name I cannot recall) was able to award the 15% discount, the $40 Kohl's cash, and the $10 coupon. She (the manager) stated she was able to honor those despite the computer issues because she had the tangible physical coupons to submit with the transaction. The $35 "Yes2You" Rewards was in my phone via email. The cashier and the manager both tried to scan the barcode, but the system would not accept the transaction discount. She(the manager) apologized and told me they could not honor the $35 discount at that time. She told me "the next time you come in, bring the email and the receipt and we will adjust your account and take the $35 discount off." The next time I was in the area to return to the store was Sunday, September 4, 2016. I went to the customer service desk and requested the $35 credit. I explained the situation. The clerk called the manager, Israel, to assist. He went into the back and made a phone call. He came out and stated customer service needed to speak to me. I spoke to Emilio from customer service who transferred me to Butch in customer service who transferred me to a female whose name I did not catch. I was informed by all parties that they would not honor my discount because it expired on 8/31/2016. I told them I am not shopping today (9/4) and when I was in on 8/4/2016 the discount was valid and, through no fault of my own, was not able to be used on that day. The manager on 8/4 told me next time I came in they would honor the discount because their system was down when I was in 8/4/6

Desired Settlement: I would like the $35 credited to my Kohls account as promised. As seen in the attached emails and receipt, I did not use the discount (I was not in Kohls other than 8/4 to shop and 9/4 to adjust my account as I was told would happen). The receipt clearly shows I was in during the valid period for my discount. The system issues are not my fault. The manager on duty on 8/4 never told me I had to come back in for the adjustment prior to 8/31/16. I was told "next time I come in" it would be honored.

Business Response: We apologize for the inconvenience and frustration our customer experienced. We have applied 700 reward points for our customer. The balance as of today is 787 points. This will generate a $35.00 certificate the first week of October. 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

Although this is not the resolution I desired, as I do not wish to have to shop again, I will accept the resolution from the business. My desired resolution was to have my account (Kohl's charge) credited for the $35 due. I do not wish to make another special trip to Kohl's, as the past two trips were out of my way also, but I will accept the resolution offered.

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

****** *****


9/14/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Kohl's advertised a rebate for the 29.99 Prepaid Visa card with the purchase of a Fitbit Alta Fitness Wristband and Bitbit Alta Classic Accessory Band. Purchases must be made between 5/1/16 thru 5/8/16. the two items were purchased on 5/2/16, everything was sent in on 5/4/16 and they it was confirmed by Kohl's that was valid for processing. I have contacted them several times and I keep getting that they a very large number of rebates to process and that mine would take 7 to 10 business days to process. I've contacted them in the beginning of August, then again on 8/23/16 and just today (9/6/16). They keep telling me to wait 7 to 10 business day for my rebate to come. The wait time at first was 4 to 6 weeks, I have waited almost 4 months and still do not have my rebate of $29.99 like they promised.

Desired Settlement: I want my rebate that they promised .

Business Response: We have reached out to the customer directly and agreed to mail a $40.00 gift card. The customer has confirmed their mailing address. Please advise our customer, they will receive the gift card within 7-10 business days or sooner. 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

***** *****

9/14/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: In the past few weeks I have received several phone calls from phone numbers ###-###-#### and ###-###-####. When I search for them online both numbers come up as Kohl's numbers. They are calling my cell phone at all hours of the day and night and usually not leaving a message. However, one message was a loud fax machine noise. I do not have a credit card nor owe any money to Kohl's. There is no need for them to call me. My cell phone # is ###-###-#### and that has been my number since Dec. 2015.

Desired Settlement: I would like to be taken out of their auto dialer and call list and receive no calls from Kohl's.

Business Response: We apologize for any inconvenience and frustration caused by the phone calls. We have partnered with our department in charge of handling dialer calls, and have confirmed as of September 06, 2016, your number has been removed. 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

**** **********

9/13/2016 Problems with Product/Service
9/13/2016 Advertising/Sales Issues
9/13/2016 Advertising/Sales Issues
9/12/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Store in West Bloomfield, mi. 48322 refuses to give me a refund eleven days after purchase. Told me I have to wait twenty one days. Item purchased w/a check. Presented copy of bank statement showing the store debited my act two day s after the purchase. Purchase made 8-17-16. Debit from my bank 8-19-16. Date of refusal 8-29-16. This is illegal in Michigan.

Desired Settlement: I want a refund.

Business Response: We apologize for the inconvenience our customer experienced when attempting to make a return. More information will be needed in order to research our customer's concern. Is the customer able to attach a copy of the receipt, is possible. 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

****** ****

9/12/2016 Problems with Product/Service
9/10/2016 Billing/Collection Issues
9/10/2016 Delivery Issues
9/10/2016 Problems with Product/Service
9/8/2016 Advertising/Sales Issues
9/7/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered several items, so Kohl's canceled the purchases but I was never refunded I ordered items with orders NO# 5673288016, 5604475101, 5677448558 with a total amount of $488.61 which I paid the amount by my Kohl's gift cards, so Kohl's canceled the purchases but I have never been refunded after 2 months.

Desired Settlement: I just want kohl's refunds my gift cards. They are not responsible for their business.

Business Response: We apologize for the inconvenience and frustration has experienced due to his online order. Please inquire with the customer if the gift cards are in his possesion, if not, we will mail out new ones as soon as possible. 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Also, since I have all of the used gift cards, I would prefer Kohl's returns the amount of the purchases to the gift cards. I have sent the gift card numbers and the amounts. Please find attached file.

Regards,
******** ************


9/7/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had ordered a large order, paid extra for next day. Received part of order. Was told to wait a few days, the rest would arrive. It never did. After several emails, and I mean several, I was told I would receive a full refund on my order. I have yet to receive that refund. Almost 1 month later. I have saved every email.

Desired Settlement: A full refund

Business Response:

We apologize for the inconvenience our customer experienced with Order 5378587999, it appears we did apply a credit to our customer's Kohl's Charge ending in 4620 on August 27, 2016. We applied an additonal credit as well in the amount of $19.95 for the expedited shipping.  A full refund will not be honored since the remaining items were received. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

***** ******

Business Response:

We apologize for the misinformation provided by the previous associate, but we will are unable to honor a full refund. We have applied a refund for the shipping as well as the missing items. Our decision stands as is, and at this time, we do consider the matter closed.  

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

***** ******

9/7/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: During 2015 Christmas season I took advantage of the Kohl's advertisement offering $10.00 Kohl's Visa Prepaid Card with the purchase of a Toastmaster Mini Blender, 5-Cup Coffee Maker, 2-Slice Toaster, Can Opener, Hand Mixer, Slow Cooker, Mini Chopper and Electric Knife. I purchased and submitted Kohl's Rebates forms for the following items: 2 Slow Cookers 2 Can Openers 1 Mini Chopper 1 Hand Mixer Shortly thereafter I received six Rewards Debit Visa Cards, however, each card was invalid! I contacted Kohl's several times for assistance to no avail. I was given the run around and bogus numbers to Toastmaster. I tried to email Toastmaster but the website didn't accept the email. I sent a letter to Toastmaster and never received a response. Please assist me with getting the $60 due me according to the advertisement. The Visa Debit cards are no good and I tried to use them several times as a credit and debit transaction only to be embarrassed because all of the cards are were denied and invalid! This is truly fraudulent on behalf of Kohl's and Toastmaster! It's unconscionable to send consumers invalid visa cards which is equivalent to sending me a bad check! **** ********** Order_Number: 1

Desired Settlement: DesiredSettlementID: Refund I want a legitimate check in the amount of $60.00 and if possible free Kohl's money to compensate for the wrong I have suffered and the illegal actions of Kohl' and Toastmaster.

Business Response: We apologize for the inconvenience the customer experienced. We are more than happy to research our customer's concern. We have partnered with our rebate department to find a resolution. Once we have a response, we will be more than happy to follow up with our customer.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

**** **********

Business Response:

On June 7, 2016, our response stated if the customer agreed to the gift card, to please confirm by replying her mailing address, so we know our customer accepts. Customer did not respond with her mailing address, therefore; nothing was sent. We are more than happy to send, but the customer needs to confirm her mailing address.

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  As requested, I am providing my mailing address: **** ********** **** **** ***** ********  ******

Regards,
**** **********

 

 


9/6/2016 Problems with Product/Service
9/6/2016 Problems with Product/Service
9/5/2016 Problems with Product/Service
9/4/2016 Problems with Product/Service
9/2/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On July 9, 2016, I placed an order for a Mr. Coffee Mug Warmer and Marika Bra: Weekend Seamless Racerback Sports Bra the order number is #**********. The mug warmer was delivered on July 14, 2016 via tracking #********************. However, I never received the second portion of my order which was the sports bra. The tracking number #******************** shows that the item has been in transit since July 18 but has yet to arrive. I have contacted Kohl's several times and was given different dates in which to expect delivery to no avail. After Kohl's confirmed that I had not received the item, the item should have been reordered at the same price and discount or a credit be issued. However, I have been given nothing.

Desired Settlement: I would like my item to be reordered at the price paid at the time of the original transaction.

Business Response: We apologize for the inconvenience our customer has experienced due to Order 555638589. We did process a return for the item and have replaced a new order for our customer for the missing item from her original order. The new order number will be 5742725548. Our customer will receive tracking information via email , in regards to a shipping time frame. 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

****** ******

Business Response: We apologize for the inconvenience. The customer can dispose of the item received, we reordered the item for our customer. Order number is **********. The customer will be emailed tracking information. 

    Consumer Response:
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I received my corrected order today. Thank you for your help. 

    Regards,

    ****** ******

    8/30/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: On 7/24/16 I placed an online order. I was given tracking and after a few days I noticed it had been at my local post office for days with no more movement. I contacted Kohl's and they said to give it more time. A few days later I contacted them again and was told I should call the post office and have them put a trace on it. After spending nearly an hour trying to get through I was told they do not have it and that the package was never scanned as received by them. I contacted kohl's again and they said they contacted them and told me to wait until 8/9 and let them know if it had not arrived. I contacted them back and they said they would issue credit back. After 5 days I had not received anything and they told me it could take a week. On 8/23/16 I received the credit in the mail. It had a receipt dated 8/15 but the post mark was 8/19/16. It was well over a week before it was sent out. I originally paid 6.78 by visa and 30.66 on a gift card. I received in return 6.78 on visa but only 21.71 in merchandise credit. They processed it as a return and did not refund the 8.95 shipping I paid on the package that never arrived. They made me track the package, kept putting me off and now cheated me out of my money (and time).

    Desired Settlement: I have no desire to do business with Kohl's. I am stuck with a gift card that is not the amount it should be. I feel I should be refunded the shipping I was cheated out of and compensation for my time spent trying to track package and having to contact them over and over again.

    Business Response: We have applied a credit of $8.95 for our customer for Order 5640119301. The credit will be applied to the Visa ending in 3057. Please allow 7-10 business days for this to post on our customer's credit card. We apologize for any inconvenience. 

    Consumer Response: Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]  I feel that the way the situation was handled was a horrible inconvenience to me.  Between live chat, emails, facebook messaging and  calls to the post office  I have spent more than a couple of hours trying to get what is rightfully mine.   The delays are not fair to the customer.  I did my part.  I ordered, paid and that is all I should have had to do.  Now another delay waiting for this credit.  It has been over a month since I placed this order and I still have to wait to get what is owed me with no thought to my time or inconvenience.  Good customer service would have taken care of this immediately and not required constant follow up or me being asked to trace the package and call the post office.  It should have been refunded in full right away.  You failed to do things you said you would within the time frame you gave.  I am now stuck with a gift card to a company I no longer wish to do business with because of the way this was handled. 

    Regards,

    **** *****

    8/30/2016 Delivery Issues
    8/30/2016 Advertising/Sales Issues
    8/30/2016 Problems with Product/Service
    8/29/2016 Billing/Collection Issues
    8/29/2016 Billing/Collection Issues
    8/27/2016 Delivery Issues
    8/26/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I went to the Kohl's near my house located at **** *** ****** ****** ***** ** ******* ** and found a Black & Decker toaster that is regularly priced at $39.99 on sale for $25. I asked a man working there if I could have the one on the top shelf, I couldn't reach it, and he was extremely rude and just said "NO" and walked away. This is no way to treat a customer, especially if they want one to return. I mentioned it to the manager of the store and she said she would mention it to him, but someone with that additude should not be working retail to being with.

    Desired Settlement: I feel that I should be able to go back to that store and be treated with the respect I deserve and get the toaster at the sale price, or less. I will not go back to this store unless they offer something for the poor treatment I received. they should also look into replacing that employee or sending him to training or some sort.

    Business Response: We apologize for the inconvenience and frustration our customer experienced on her most recent store visit. We did partner with our store in regards to the incident. They did confirm for me they have been attempting to contact the customer directly to discuss the incident further. 

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    I spoke with the manager last Friday afternoon and he said he would put Kohl's cash in the mail for me that day, as of May 19th (week later) I still have not received.  I don't think I will be going to Kohl's anymore, as they do not seem to appreciate their customers.

    Regards,

    ******* *******

    Business Response: We apologize for the inconvenience. We request to please allow 7-10 business days for the Kohl's Cash to be received since it is being mailed via USPS.

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  A grumpy person dropped off the Kohl's cash yesterday in person.

    Regards,

    ******* *******

    Business Response: We have verified with our store that the Kohl's Cash was valid on May 23rd-May 31st , and they also extended 10 days for our customer. At this time, we consider this matter closed. 

    Consumer Response: Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ******* *******

    8/26/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: Twice, I have ordered from Kohls and attempted to earn the $5 credit in rewards for paying through Apple Pay and twice it ha failed. Customer service has been severely disappointing and has yet to resolve the issue or even read the issue and understand it fully. Customer Service Incident is 160814-020576

    Desired Settlement: I want credit for the two orders I placed and could not use Apple Pay. The orders are 5344429355 and 5785784158. I would also like a reason as to why Customer Service has failed to read and understand the issue. I don't feel like a valued customer at this point.

    Business Response: We apologize for the inconvenience our customer experienced with their orders. We have applied a $5.00 on each order. A $5.00 credit will be applied to the Visa ending in 9846, as well as 7141.

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** ******

    8/21/2016 Delivery Issues
    8/20/2016 Delivery Issues
    8/18/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: Rebate: I submitted, by mail, a rebate of two products that I brought from Kohl's online on November 23, 2015. To date, 08-15-2016 I have not received the rebate. When I first called, April 29, 2016, inquiring about the rebate, they said that they didn't receive the information however if I faxed the information they would honor the rebate. I receive a confirmation email on May 05, 2016, confirming Kohl's Rebate. I inquired about expediting the rebate on May 13 and was told by ******* that I would have to wait 6-8 weeks. So after waiting and not receiving the rebate, I called once more June 27, 2016. I was told that I had to wait 6-8 weeks. When I told Frito that it had been 8 weeks, he said that he would escalate and I should receive the rebate in 2 weeks. After waiting and still not receiving my rebate I called again on July 18, 2016. Again i was told by Menwell would escalate and to be patient. I have try to work with the rebate's people long enough.

    Desired Settlement: I want my money ($36).

    Business Response: It appears our customer has reached out to us through a different channel. The customer was mailed out a $36.00 check as agreed. 

    Consumer Response:

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********.

    I will refrain from being satisfied until I actually receive the check, on or before Sep. 2nd, 2016.

    Regards,

    ***** *******


    8/18/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I returned merchandise that was shoddy. They paid for return postage but the item was not sent to the address listed on the order form they sent me. It is being held at UPS where, allegedly, Kohl's is waiting to send them a different return address. By the way, I spoke to UPS and the address on the return form is EXACTLY THE SAME ADDRESS their website lists for returns.

    Desired Settlement: Kohl's needs to stop scamming people who return things. Let the return be delivered to their returns department and give me a refund.

    Business Response:

    More information is needed in order for us to research our customer's concern. Is the customer able to provide an order number?

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,


    ***** ******** 

    THE ORDER NUMBER WAS CONTAINED IN THE COMPLAINT.  IT IS 5180682081.  This is typical Kohl's strategy - make it impossible to resolve anything by making it impossible to communicate facts to them.

    Business Response: We have reached out our contact at UPS, and they have confirmed the same issue. You would need to initiate the claim with UPS, since the package never made it to it's destination. At this time, we do consider this matter closed. 

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ***** ********

     

    REGARDING THE NEED FOR ME TO CONTACT UPS TO "RELEASE" THE PACKAGE SO IT CAN BE SENT TO KOHL'S, KOHL'S MEANS RE-SENT.  THE RETURN HAS ALREADY BEEN SENT TO KOHL'S AND REJECTED, UNOPENED, BY KOHL'S!!!  HERE'S THE STORY:

     

    On July 28th, THE DAY THAT I INITIATED THE COMPLAINT AGAINST KOHL'S, I did so in response to a call I made to UPS to inquire about the status of my return.  The UPS agent informed me that Kohl's receiving agent refused to accept the return, CLAIMING THE RETURN WAS SENT TO THE WRONG ADDRESS!  The address was the one supplied by Kohl's on the return requisition form it sent to me, and which the UPS delivery driver accepted as LEGITIMATE!  

     

    The agent to whom I spoke at UPS verified for me the address on the requisition form.  The address is: Kohl's, Return Center, 3500 Salzman Road, Middletown, Ohio 45144-9401.  This is exactly the address Kohl's lists on it's website if one wishes to return an item.  I INFORMED UPS TO SIMPLY RE-SEND THE PACKAGE TO THAT ADDRESS.  UPS INFORMED ME THAT, BECAUSE KOHL'S HAD REJECTED THE RETURN, KOHL'S HAD TO REQUEST THAT THE ITEM BE RE-SENT.  KOHL'S REPRESENTATIVE IS LYING TO YOU.

     

     

     

    8/16/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I ordered merchandise online from Kohls.com. My confirmation screen told me that all of my items were being delivered to my current address. When I checked the confirmation EMAIL an hour later, it said that all of my items were being delivered to an old address (a condo which I had sold). When I tried to call Kohls customer service, they told me that there was nothing they could do about this. It was only one hour after I placed the order. Nothing had shipped yet obviously and I don't understand why the order could not have been cancelled since they said they were unable to change the address to the correct shipping address at that time. They told me to call the delivery service once I receive a tracking number to change the address. I did this and they were unable to change the address. I proceeded to call Kohls customer service two more times. I spoke to someone who called herself Kylie West on Sunday (If this was her real name, who knows??) They told me to contact the current resident where the packages were being delivered. This is not only dangerous to contact a stranger, but absolutely preposterous that they would even suggest such a thing when it was THEIR ERROR!!! I finally did speak to a supervisor on 08/09/2016 who told me that I would be receiving a credit once they ATTEMPT to get the packages back to the warehouse, but that I would have to wait until this occurred for my credit. The supervisor I spoke to said his name was Joe, but refused to give me his last name. The ORDER# 868973451. The INCIDENT #160807-006513. And now today, after speaking to a supervisor, I received yet another email to contact the current resident where my order is being shipped!!! On that email, there is a different incident number which is INCIDENT# 160810-001814. I find this absolutely ridiculous that they are causing me such aggravation and stress. I wanted my items that I had ordered, but at this point after all of this All I want is a refund and to be done with this. I did not spend $150.00 on merchandise for some stranger to receive it!!! Please help me with this issue as I have gotten nowhere with their poor customer service. Thank you.

    Desired Settlement: I would like you to contact Kohls.com regarding this and please get me my refund that I deserve. This has been nothing but stress and aggravation for me. I appreciate your help regarding this issue.

    Business Response: In order to research our customer's concern further, we are requesting a copy of the order confirmation sent by Kohl's to our customer displaying the shipping address and confirmation number. Once, that is received, we can look into our customers concern.

    Business Response:

    Thank you for attaching confirmation page. We apologize for the inconvenience cause by order 868973451, and have applied a credit for the 6 items sent to the incorrect address. We have processed a credit for $130.85 to the Kohl's Charge ending in 5936.

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** ***

    8/16/2016 Delivery Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: I placed my original online order on May 7th. The next day I found out that my order had been cancelled without contacting me beforehand and after calling Kohl’s I found out that it was because my billing and shipping addresses were different (even though I had made previous orders the same way with no problem). So after waiting a week to re-order my items so that I could get the same discounts and Kohl’s Cash, I got an email saying that my package had been shipped on May 20th and that on May 24th it had been delivered. (Order #5274625572, FedEx Tracking# 671580047888 ). However, I did not receive said shipment (I live in a condo complex that has a secured front door before leading to our condo doors). I contacted Kohl’s via online chat and was told that a trace would have to be placed on my order and the investigation could take up to 2-3 weeks. I tried to remain in contact with Kohl’s during this time to see if I could get updates as I needed this order for a work event that was approaching. FedEx reached out to me to ask questions, then again to inform me that the driver supposedly delivered it and that I needed to contact Kohl’s for a refund. I was then told two different times from Kohl’s Customer Support that they would credit my account for my missing order. But then when I would speak with someone else, they said nothing could be done until the investigation was complete. After 3 weeks of their investigation, Kohl’s told me again that the order was supposedly delivered and that I needed to file a claim with FedEx myself. I did so and after 2 weeks, I received a letter from FedEx on July 5th saying that they were denying my claim. I then called Kohl’s customer support on the same day to inform them of the recent update and after being transferred and put on hold 4 times, the gentleman told me that he would “update my file” and someone would contact me about a refund. Two weeks after that I still hadn’t heard back from Kohl’s and no credit was placed on my account. I reached back out to Kohl’s twice and they wanted to start another investigation/track on my package.

    Desired Settlement: I would like a refund for the total amount of my missing order for $599.16

    Business Response: Upon review of our customer's order, the customer stated that FedEx denied her claim. Kohl's is not responsible for the items since  FedEx confirms delivery of her package. She would need to contact FedEx and the customer might want to consider filing a police report as well. 

    Consumer Response: Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I do not feel that this response from Kohl's is acceptable. By both Kohl's and FedEx denying responsibility for my missing package, they are placing the fault on me, the consumer, which is absurd. Kohl's entrusts FedEx to get their merchandise to their customer and by Kohl's not requiring FedEx to get a signature for an order totaling approximately $600, the fault should be on Kohl's.

    Regards,

    ******* ******

    Business Response: We have confirmation that the package was provided to FedEx.  It would be FedEx's responsibility to reimburse our customer since it was a shipping issue. Please contact FedEx for further assistance. At this time, we consider the matter closed.

    Consumer Response: Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    This is still unacceptable. FedEx has already denied my claim when I presented this problem to them. I work in the business of commercial insurance. This is NOT how you handle a customer's complaint, especially one who is considered a Most Valuable Customer. What Kohl's needs to do is submit this to their insurance company, the insurance company should then pay me, the customer, and THEN subrogate this claim to FedEx so that FedEx is still responsible, as you claim they are. By purchasing merchandise through Kohl's, we entered into a contract, so I expect Kohl's to be the one to fulfill that contract. I not only demand reimbursement but also to be paid for the interest that I am accumulating on this outstanding charge, which I refuse to pay. I hope that your next response fully satisfies my requests as these are not outrageous demands.

    Regards,

    ******* ******

    Business Response: We stand by our previous statement and consider this matter closed. 

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I've never witnessed such abysmal customer service in my life. Kohl's is a very large corporation, probably a multi-million if not billion dollar corporation and yet you cannot help a customer out with their situation. A $600 loss to Kohl's is like loose change, but for a hard working young person like me, it's a huge deal. I don't have that kind of money to just say "Oh well, I guess I'm out $600". No. I work for everything that I make and I willingly chose to spend that hard-earned money at Kohl's because I loved shopping there. It's extremely sad that you are just tossing me aside and you aren't working with me to come to a solution. Please, please help me out here. I am not lying when I said I never received my package. I would not go through all of this trouble unless it was necessary. I really need my money as I am starting to plan my own wedding. I had every intention to use Kohl's for my registry but I am seriously reconsidering as I do not want my wedding guests to have to deal with the kind of issues that I am dealing with. I refuse to accept another denial from Kohl's. And I find it interesting that Kohl's would rather refuse to offer me a refund than keep ALL of my future spending at Kohl's, which will be a lot more that $600, I can guarantee. I probably spend that much within a year, so you can do the math. I already have coworkers refusing to shop at Kohl's because they have heard my horror story so Kohl's is honestly losing a lot of business which is avoidable as long as I can get my credit back. I also would like to avoid ruining my credit because of this, but I also refuse to pay my outstanding balance because I see that as me accepting those charges when I obviously don't. Please help me settle this matter without Kohl's losing anymore business than it already has.

     

    Thank you

    Regards,

    ******* ******

    8/16/2016 Billing/Collection Issues
    8/16/2016 Problems with Product/Service
    8/13/2016 Delivery Issues
    8/12/2016 Advertising/Sales Issues
    8/10/2016 Delivery Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: Dear Kohls Corporate, I have had the most aggravating experience with Kohls Online culminating in the inability of Rep ID: ***** a call center manager to offer an solution to a missing order which was never ever shipped out see associated Fedex tracking number associated with the order . After being billing June 20, 2016, I have been asked to wait to July 7, 2016 only to be told tonight July 8, 2016 that the order was completed and that I would need to refund the initial order, and then repurchase with another order. I have never received the promised product in the first place. The solution offered is ridiculous as I do not have any confidence that Kohls will deliver the second order. The manager and CSR's were not able to appropriately ship out the product and despite their ability for a CSC price adjustment on the first order, denied their ability to offer a CSC price adjustment for a $0 order. I have demanded a refund which if I do not receive in short order, I am requesting a chargeback to my credit card. In the end I just wanted the shoes that I had paid for and ordered, but clearly your ineptitude for processing this order, in addition to wasting nearly 2 hours of my time trying to recouperate the product that I have actually ordered has infuriated me to lose of confidence in Kohls entirely. In 10 years of ordering thousands of items from Amazon I have had a few shipping issues that have always been rectified instantly. Your customer service is a joke, and your shipping logistics is amateur. You can demonstrate rectification at the corporate level to regain my confidence by getting these shoes that I ordered, else you have lost a customer for good

    Desired Settlement: See Above

    Business Response:

    We apologize for the inconvenience our customer has experienced due to Order 5463524301. It appears a return was processed in full on July 9, 2016 in the amount of  $29.99. This credit was applied to the Discover Card ending in 5169.

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  

    I do not think that holding my payment charged for 1 month, not shipping out my ordered product and insisting that it is shipped, and then wasting 2 hours of my time on phones to reconcile the missing item with a refund at a month's time without delivery of said ordered item is satisfactory and I should be remunerated for my poor experience and for the held charges which Kohls has had in possession for nearly 30 days,

    Regards,

    ****** ****

     

    8/9/2016 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: I spoke to Charlie in El Salvador who was not able to help. Confirmed that they are giving out the kohl's cash but does not know why I did not receive it that day. He could not help me or provide a copy of my request. The first request for a supervisor was denied but the second request fulfilled.

    Desired Settlement: I wish to have my $20 Kohl's cash that was supposed to be issued but was not. Thank you.

    Business Response: We will be more than happy to research our customer's concern. More information is needed. Is the customer able to provide an order nu,ber. It appears we were unable to locate it with the information provided.

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    It was the on the middle of June transaction for approx. $100. If they could provide me with a copy of the statement and receipt, I can confirm that information to them. Thank you.

    They can call me if they want the credit card number ###-###-####

     

    Regards,

    **** ************

    Business Response: Our customer would need to contact customer service at ###-###-####, and request reprints of statements or to determine the transaction.

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

     

    We did previously to this complaint and they could not.

    Regards,

    **** ************

    8/9/2016 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: Price match policy is dishonnest. Sku 99474458 is 15.99 plus 7% tax less at walmart. Customer service department refused to adjust order one hour after order time.

    Desired Settlement: issue merchandice credit

    Business Response:

    We apologize for the inconvenience our customer experienced regarding his most recent Kohls.com order. It appears that our customer reached out to us through another channel and have documented to apply a $16.00 discount off of a future order for our customer.  He can refer to Incident 160726-023673.

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ******* *******

     

    please Mail credit to ******* ******* **** **** *** *** **** ***** ** *****

    Business Response:

    We will be honoring it off a future order. It is noted on our end. Kohl’s Merchandise Credit will not be mailed. At this time, we consider this matter closed.

    Consumer Response: Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    This complaint is NOT closed. I am awaiting extra active photo grey lenses to be ordered by Stanton Optical. If they receive the 4 lenses, they have to install them in frames.

    They are making excuses to stall for time and thus far have not exhibited reliability in my plastic hard coated lenses as prescribed by their Dr ********.


    Regards,

    ******* *******

    8/9/2016 Delivery Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: This complaint is in regards to Order #4975651633. Order was shipped to the incorrect address. We put the wrong address on our online order. We used customer support channels to ask that the address be changed less than 10 minutes after the order was placed. Address was not changed and order was never sent to the correct address. Received an email from support 8 hours after request was made informing us that no changes could be made. Someone should have been monitoring emails more than every 8 hours to handle shipping issues like this. Not sure why changes couldn't be made less than 8 hours after the order was placed. Rosy was not helpful on reference call- 160725-016962

    Desired Settlement: We would like the order shipped to our PA address or a refund given.

    Business Response:

    It appears our customer Order 4975651633 at 8:29am, the customer reached out to usvia chat at 3:40pm. Our website does state the customer has 30 minutes to cancel an order.

    We may be able to make the following changes within 30 minutes* from when you placed your order.  If you need to make one of these changes, please contact us via phone or chat during our business hours to make the updates.  Unfortunately, we do not check the email box frequently enough to catch these emailed requests:

    • Cancel your order
    • Decrease the quantity of an item
    • Remove an item
    • Apply a valid promo code**

    Our goal is to ship your order as quickly as possible. Once your order is placed, we are unable to make the following changes:

    • Add an item/Increase quantity
    • Change the payment method/Apply a gift card
    • Change the shipping address

    We apologize for the inconvenience, but the customer is still responsible for the order.

    8/6/2016 Problems with Product/Service
    8/6/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I was at this Location at the end of June. My wife was sick and still needed an out fit for our Daughter Graduation/Party. Me and my step son (who needed Khakis) visited the Huber Heights Location. Like usual I forgot my monthly add with my 30% off coupon. Knowing she needed shoes ,and I am no shoe expert , I went to the customer service desk and asked if i bought a few different kinds would she need my Khols card or just the receipt. I got my answer but while waiting I reached to an empty register and grabbed 3 of the scratch off tickets (For the 15,20, or 30% off) and walked back to the shoe isle. We finally picked 3 pairs of shoes for her and my stepson found his pants. We waited in line at the registers for our turn. I had scratched off the 3 scratch offs and they were all 15%. I went up to the register and told the cashier what I had done and that I had 2 30% offs at the house. She gave me 3 more to scratch (all 15%). Anytime I go to your store the cashiers usually give you 3 or 4 scratch offs. The cashier gave me 30% off anyway and I was very thankful she took care of the customer. AND THEN, as we were about to pay a lady abruptly came to my right side, Demnaded that the cashier stop the transaction, cancel the 30% and had me scratch another ticket (15%) and stated that what I did was unnacceptable and I did not deserve a discount. My son is borderline Autistic (15 years old) and confrontaion is not good. Mind you the store is fairly busy and at this point other customers are looking and shaking their heads at the scene she was making. Her name is ******. She walked away and I finished up and told my stepson to head to the car. I went to the customer service desk Looking for her. I asked a rep where ****** was and I would like to speak to her. She stated ****** was the manager and would page her. When she came back up front I proceeded politely to discuss the scene she caused over what came out to be 1.50. 3$ at the time of purchase. I asked her position and she stated manager. I asked for her bosses contact info and she refused. I asked for her employee ID and she refused that also. So, I got out my phone and took a disguntled selfie with her in the background. At that point she started raising her voice and calling for "*****". ***** never came - must be a smoker. I then proceeded to post my dissatisfaction on social media. It caught fire. I am not going to hurt my credit by closing my acct but I will not shop with your company. I know for a fact 8 of my friends will not be back and JC Penny in the same parking lot will now get my business....

    Desired Settlement: I think ****** needs coached on customer service and she needs to take lessons from the cashier who Took care of the customer and had averything handled with a smile. ****** needs to be in a factory position or backroom stocking. I would like an aknowledgement call about this situation. I apologize about the time delay in this complaint also.

    Business Response: We apologize for any inconvenience our customer has experienced during her most recent store visit. We are partnering with our store for more information. Once we have received more information from the store, we will be happy to reach out to our customer. 

    8/5/2016 Billing/Collection Issues | Read Complaint Details
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    Additional Notes

    Complaint: A relative purchased my Cantilever umbrella within 60 days give or take, It fell apart. I do not have my receipt and the item was purchased with cash. I returned it to Bruceville store in Elk Grove, Ca almost begging for an exchange. I was told I had to wait for a corporate refund and within 7-10 days I would receive a refund via mail. I have contacted corporate after 10 days and have not yet received my refund, I am getting misleading information and no resolution.

    Desired Settlement: I would like Kohls to stand by there policy that if purchases made with payment other than Check or debit states: Hassle free returns, return any item, any time for any reason, you'll get an even exchange or Merchandise credit. I will like Kohls to honor the merchandise credit promised to me. The broken item was left at the store and I have not yet to receive my credit.

    Business Response:

    We do have a hassle-free return policy, but there is a possibility that a corporate refund may need to be processed. That is determined at the time of the return unfortunately:

    • Kohl's Charge purchases: Store Associates can locate purchases up to 12 months after the purchase date, and the credit can be applied to your account.
    • Non-Kohl's Charge purchases, or purchases made outside the 12-month timeframe: Receive Kohl’s Merchandise Credit or a corporate-issued refund.
    • An even exchange
    • A Kohl's Merchandise Credit based on the lowest 13-week sale price
    • A corporate-issued refund

    Consumer Response: Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    If you have carefully read my complaint I have expressed that I have waited over ten days for "a cooporate refund", and have yet to receive a refund. Please review my case carefully and resolve my issue considering your store accepted my merchandise. Thank you.

    Regards,

    ****** ********

    Business Response: Our customer spoke to our Corporate Refund department. They have resolved our customer's concern as of August 02, 2016.  Any other questions, they would need to contact ###-###-####.

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** ********

    8/5/2016 Delivery Issues | Read Complaint Details
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    Additional Notes

    Complaint: Ordered product from Kohls.com. The website says delivered on Tuesday July 26, 2016 but the product was not delivered. Filed an incident report on Wednesday July 27, 2016 with Kohls (incident/reference number 160727/021719). I have sent two emails to Kohls referencing the incident number and to please give me a status update. I have heard absolutely nothing. My credit card has been charged and i still have no product. Would just really like the product more than the credit but at this point i would be willing to take anything.

    Desired Settlement: Would like the product but would settle for a refund.

    Business Response: We apologize for the inconvenience our customer experienced due to Order 5396021571. We have processed a full refund in the amount of $50.25. This will be applied to the Kohl's Charge ending in 3042. Please allow 3-5 business days for the credit to post to their Kohl's card.

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******** *******

    8/5/2016 Delivery Issues | Read Complaint Details
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    Additional Notes

    Complaint: Regarding Order # 5446799098, I never received any of the items in this order. I have been to the post office to inquire with the postal clerk and they can't find any packages for me there. I never received this order. They assume these packages must've been accidentally delivered to someone else and are lost at this point in time. I'm not sure what really happened to either of these the packages in this order, but in any case, I didn't receive any of the items in this order and the postal clerk can't find them anywhere and is assuming this order was mis-delivered or lost or something. I'm quite frustrated at my order being mis-delivered and now I have no way of finding this order. At this point in time, I will simply find what I need at the mall so I don't have to worry about or deal with delivery issues. Therefore, at this point time, I would like a full refund of $347.76 for the items I never received. Thanks!

    Desired Settlement: I would like a full refund of $347.76 for the items I never received

    Business Response:

    Appears customer has reached out to us via a different channel. Our online department processed a full credit in the amount of $347.76 for Order 5446799098. This was applied to the Visa ending in 0913.

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** ******

    8/3/2016 Advertising/Sales Issues | Read Complaint Details
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    Additional Notes

    Complaint: I placed an order with Kohls.com on 7/18/2016. Kohl's website informed me my order would arrive by 7/27/2016. Kohl's used a shipping service for my order that would not meet their delivery commitment and my order was delivered two days late. There were no delays by the shipper, upon contacting them I was told the on-time delivery date was 7/29/2016. I contacted Kohl's customer service department and was spoke with two different unempowered representatives, who could say or do nothing more then say sorry we can't help you, you need to contact the shipper. Order: 5301553976

    Desired Settlement: I'm frustrated Kohl's would provide a delivery window, then use a shipping service that clearly can not meet that window. I planned to have my clothes for a trip and since they arrived late, I now won't be able to wear them on my trip. I believe having to wait 9 business days for delivery of an online order is not acceptable, as is the lack of empowerment by Kohl's customer service representatives.

    Business Response:

    We apologize for the inconvenience you experienced regarding online Order 5*********. We did research your concern and we agree, the package should have been delivered by July 27, 2016 according to the time frame specified on Kohls.com. I will be happy to forward your inquiry to upper management so we may research further on our end as well as with the companies we use for shipping. For the inconvenience, I would like to offer the customer a couple of 30% coupons; we just need the customer to confirm a mailing address.

    Consumer Response:

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    My mailing address i* **** ******** *** *********** ** ****3

    Regards,
    *********** ******** **


    8/3/2016 Delivery Issues | Read Complaint Details
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    Additional Notes

    Complaint: Last night I ordered 9 items from Kohls.com which were to be shipped to my home address. I have a printed order confirmation and screenshot showing my order being shipped to my home address. When I woke up this morning I saw my email confirmation showing my order being shipped to Tigard, Oregon. I called Kohls.com and the lady said there was nothing they could do and that they would not have changed the address. I explained that I have a printed confirmation showing my address and there must have been some sort of glitch in their system. She stated that we would need to wait for the items to ship and then attempt to re-route the shipment. I asked how much that would cost and she said $4. However, my 9 items may ship out at 9 different times and her only solution was for me to pay the $4 to try and get it re-routed. I asked if there was anything else they could do and she said no. She offered me $4 which more than likely will not cover the charges to have the 9 items re-routed.

    Desired Settlement: I would like them to help me get my product delivered to my address not leave it in my hands to figure out. They need to fully reimburse me for all shipping charges and look into why the address was changed. I would like to know what happened so it can be prevented again.

    Business Response:

    We apologize for any inconvenience the customer experienced in regards to online order 5499466501. We have processed a full refund for the inconvenience in the amount of $75.40. This will be applied to the Kohl's Charge ending in 9073. We also will be partnering with upper management in regards to the order. We can confirm the customer did enter the correct address, but somehow the system did change it over. We will definitely be looking into this for our customer.

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I appreciate Kohl's refunding my order because at this point I do not have any of my items and am not guaranteed any of them.  I would still like to receive the back to school items for my kids.  I have confirmed that the resident has received one of the packages but the other does not arrive until Monday. She said she would ship them to me and I could reimburse her for the shipping. However, what if I do not get the items?  What course of action can I take? I am ok with tracking down the resident and arranging to have the items mailed to me. However, I do not feel I should have to pay to have her ship them to the address I originally requested from Kohls.com. 

    I would like Kohl's to reimburse me for the shipment of the items from OR to IN.  I am going to ask that she ship them as soon as possible because School starts for us on August 9th and my kids are looking forward to wearing new shoes.  


    Regards,

    ********* *********

    Business Response: We reimbursed the full order amount. We will not reimburse for the shipping of the items. The customer can replace an order for all new items do be shipped to her if she wishes.

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ********* *********

    8/1/2016 Problems with Product/Service | Read Complaint Details
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    Additional Notes

    Complaint: On 12/08/2015, I went to Kohl's location in Redmond, WA 98052 to make a return/exchange. The customer service told me that it would be a corporate refund since I don't have any receipt with me on that day. I agreed and were told that the headquarter will reach out to me within a week or so. I gave her all my information[phone number, address, email, etc.] After a week, I kept calling the number on the receipt EVERY DAY!, to ask about my refund status. No one ever ever ever answers the phone and often went to voicemail. I kept calling for about a week. I got bored and went back to the Kohl location to get my Kitchen Blender back. They don't have it at that location anymore. So..I asked them to make a call for me and it worked like magic. Someone from another department answered the phone but unfortunately that department that handles my case was closed for the day. We went back next week to have them make another call but this time, no one answers. On the receipt stated clearly.."Further processing will determine your specific refund. If you have not received a response to your refund in 7-10 days. Please call customer transaction at ###-###-####" Yes, 7-10 days..Kohl has my Kitchen Blender for more than HALF-A-YEAR and no one ever contacts me back. I was wondering if they check their voice messages. I'll put my info from the receipt here and will attach it to this claim: -------------------------------------------------- KOHL's location Redmond, WA 98052 Date&time 12-08-15 4:38pm I think this is the transaction# 1136/0026/5409/0 2651XXX Product[with serial number i think] Kitchen Blender 84936002702 $499.99+$47.50 tax = $547.49 Refund Level 3 CORP RFND Thank you for shopping at Kohl's -------------------------------------------------- I already moved to new address last month and changed my contact info. The one Kohl's has will no longer work.

    Desired Settlement: Kohl's can either mail me the check, gift card, my Kitchen Blender or even take me to lunch/movie but please finish what we've started !!!!!!!! "Kohl's and chill" anyone?

    Business Response: We apologize for inconvenience our customer has experienced regarding their corporate refund. We partnered with the department that handles corporate refunds, and they advised they have attempted to contact our customer. A voicemail was left on July 13, 2016 for him to contact us directly regarding this matter. They need to speak to the customer directly in order to resolve our customer's concern. 

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [I attched two files to show 1. Original Receipt from the return, AND 2. The Screen Shot from my phone taken at 10.02PM of 7/14/2016 to show that on 7/13/2016, I did not have any incoming call on my phone.

    The merchant may claim that they contacted the phone number associated with the information from the transaction on their system but I stated clearly that I am no longer using the old contact information and suggested that Kohl's may contact me by the phone number/email provided via BBB platform; therefore i cannot accept this business's latest response.]

    Regards,

    ******** *********

    Business Response: We can confirm an associate did attempt to contact our customer July 18, 2016 as well, and was able to leave a voicemail advising our customer to call in.  The customer is also able to call in ###-###-####, but unfortunately, we do need to speak to our customer. 

    7/29/2016 Delivery Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: I order merchandise on line and selected to have it delivered to a secure building which requires all packages to be dropped off at security. My merchandise never arrived

    Desired Settlement: I either want my merchandise or a refund

    Business Response:

    Appears our customer has reached out to us regarding Order 5563714850, through a different channel. It appears the order has been refunded in full due to the customer not receiving it. We apologize for any inconvenience this may have caused.

    Consumer Response: Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  The entire sum was not refunded, rather per an email I recently received it was refunded in part.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]  I received an automatic email from Kohl's, informing me that my return has been processed.  I was happy initially, however upon closer inspection the refunded amount does not equal to the debit amount on my credit card.  I requested that either the entire sum be credited back to the account or I receive the merchandise I ordered. 

    Regards,

    ******** *******

    Business Response: The return was processed in full upon review for Order 5563714850. It appears a credit was issued in the amount of $8.95 and the other will be $63.98 which totals $72.93. We have confirmation that returns were processed.

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.    I reviewed my credit card statement and both credits are on there.

    Regards,

    ******** *******

    7/29/2016 Problems with Product/Service | Read Complaint Details
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    Additional Notes

    Complaint: Store located at: 7103 FM 1960 Rd E, Humble, TX 77346 was not on the list. but this was the ACTUAL location. I tried to contact corporate through email but there is no email address to reach anyone. I am so embarrassed. Today my husband and I celebrated out 8-year anniversary. I gleefully asked him last night (which was also my birthday) for two things, one of which was a Kohl’s gift card. This morning to my surprise, he had a trip planned to Kohl’s. As we pulled up in the parking lot he said ok babe, look around and see if you want anything and I’ll go pick up the gift card. Ensuring the gift card was to be spent on another day, as today was his day to take care of it. After about 45 min to an hour in the store we found a rack of Converse shoes and thought oh these are the shoes to get our 12-year-old son for school. I have the Kohl’s app on my phone and had been scanning items during the entire time in the store and thought, hey let see if they are on sale. On the first scan it showed the shoe was $11. I thought surely this cannot be right. So I scanned another one, again $11. My husband and I spent nearly an hour scanning the rack (sitting in the middle of the floor) full of Converse shoes using the KOHL’S APP and each one came up $11. Believing we found a jackpot and could actually get our son the shoes he likes, we decided to get ourselves a pair of shoes too. I had picked out about 3 pair for myself: (all White, All black and Black and white.) My husband picked out two pair for his self: (black and white and an all-black pair.) and then we had the (all black pair for our son.) as we finished up picking out a few more things for the two smaller children. I even walked up to a worker in shoes and asked about signing my husband up for the Khols app to try to save 15% like that says. Finally, we decided it was time to go (we had a movie to catch.) As we were heading towards the front I asked my husband to swing by the front jewelry counter because I had found a few pieces of jewelry that I was thinking about getting in the next few weeks, (a Bulova watch, gold, Ruby and Diamond pieces) all totaling around $1,300. As we were walking up to the front I was super excited because we had just said to each other, “Babe, God smiled on us today with finding the kids’ stuff for cheap.” I looked at him and said, “that is exactly why I love this store, because you can find good prices without breaking the bank. They just don’t tell you all the time .” As we approached the counter we were greeted by a lovely older lady. As she began to scan our items, I began to see the prices changed. I informed her that the app (which is provided by KOHL’S) stated the price as $11.99. thinking maybe I did something wrong I scanned the box again with my phone and it stated $11.99. I showed the lady at the register and she stated that there was nothing she could do. She continued to scan the items that we were for sure going to get and then asked if we wanted the shoes. I informed her to please check the shoes again and she did. All ringing up $40+ at the register but $11. On the app. A young manager (who happened to be the shoe associate from the back) was standing nearby and came to help. She stated there was nothing she could do and then proceeded to say, “I am not going to sell you those shoes for $11. I cannot do that.” This went back and forth for about a min even me showing her the price and finally asking to see the manager. She states she will be right back and speaks to the manager named “MATT” for about a minute before they walk back over to us. Matt walks up and immediately says how may I help you. We explain to him the situation and he instantly responds with “Yeah I am sorry, but there is nothing I can do. That price is wrong and I am not going to be able to sell you those shoes for $11.” I show him the app, by this time my husband is starting to get upset with how Matt is speaking to me, in a harsh manner and says look this is the app. Ill scan it for you and show you. Matt clearly see’s it is the KOHL’S CORPORATE APP and states, like I said there is nothing I can do> I don’t have that power to sell you those shoes for $11.00. ( mind you the shoes were ringing up $11.99 on the app) Matt then says, “you can buy the shoes online for that price, but they aren’t available.” I said I am sorry, are you trying to say, we can get the shoes that ARE NOT available online, ONLINE? He stated, “Yes!” The lady behind me then jumps in and says, pardon me but that doesn’t make any sense. Sir, you are the store manager, telling this woman to buy something online that is not AVAILIBLE online? Matt responds with “Yes!” Looking at him she then says, but that doesn’t make any sense. Matt then says, “try setting your location to this store and scan it because prices can vary at different locations.” I said mine is already set but my husband will set his. He then HANDS MATT HIS PHONE and matt sets the location to the Atascocita store. Matt, himself, scans the items (in front of my husband, myself and 3 other customers) and see the price for the Converse are $11.99. He then turns to my husband and says, well I just don’t have the authority to sell you those shoes and I am not going to sell you those shoes for that price. I said EVEN THOUGH you clearly see it says $11.99 on the app. He said “Yes! And to show you it is a mistake, I’ll go look myself.” After about 2 min he came back with an electric price for the shoes and said, “see this is the actual price for the shoes. So NO! I am not going to sell you those shoes for $11.00.” The customer behind me (the older lady) said this is ridiculous and left. The lady behind her saw what happened to me and was upset because she was having issues with the app and realized she would get no help at this location. She decided to leave the store without purchasing anything as well. I have NEVER felt so embarrassed in my life. I felt like he was trying to personally show authority over me and let me know he was the boss and nothing was going to get done without him saying so. It was a rough start to celebrating my birthday and our anniversary. As for the future purchases I have planned to make I have decided to cancel those and hopefully find them with a different retailer, and I would like to receive a FULL refund on the gift card my husband purchased for me during our trip to the Atascocita Kohl’s. Please be aware that while I may be only a small purchasing customer, I am still a customer that you have lost. I am saddened to say I will NOT be returning to shop at your store **** ** **** ** ** ******* ** *****

    Desired Settlement: I would like for the store manager to issue me an apology for treating me so rudely in from of all the customers. In my heart i genuinely love Kohl's and want to shop there, but I worry if i shop at Kohl's I will be retaliated against (meaning treated rudely) by store personnel. Also, I would like for the store to honor the price of the shoes which were on their CORPORATE app.

    Business Response: We apologize for the inconvenienced in regards to her most recent transaction. It appears the customer has reached out to through a different channel and their issue has been resolved. 

    7/26/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I returned a lg. box with clothing and Arianne Grande and Michael Kor perfume weeks ago. I had all the SKU and the order no. papers in an envelope in the box. It was sent thru the mail addressed and paid for by me thru the Parkston Post Office. I kept the receipt and Tracking no. which I sent them copies of also. I have been email these people for over a month now and get atleast 8 emails a day saying they need sku and they need order no. and they need a tracking no., some say they got it some say they did not. I have not been credited anything from this yet and they just seem to keep asking for numbers over and over and not help me. I even asked them to send back and that has not happened either. They are not crediting to my Kohls card as all items are on there except the Michael Kor perfume which was purchased with a gift card. I have over 50 emails and not one has helped me.. HELP!! I feel they keep doing this so I will be left with nothing on my credit card refund and not merchandise returned!!

    Desired Settlement: Get my credit on my Kohls card for all merchandise returned! Get back the Michael Kor perfume if not going to credit !

    Business Response:

    We would like to research our customer's concern further. The following information will be needed from the customer so we may research on our end:

    • What address was the package sent to?

    • How was the merchandise purchased, online or in store?

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******* *******

    7/26/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I returned an item on 6/29/2016. According to Kohl's customer service rep, the amount of the refund was too high to issue an immediate credit, so I would need to wait 7-10 days for a corporate refund. It has been 14 days. I called the number for customer transactions (###-###-####) today and spent a significant amount of time entering my information into an automated system, and was told by the system that more information was required

    Desired Settlement: Receive a refund or store credit asap.

    Business Response: We have confirmed that an associate from the department that handles Corporate Refunds did attempt to contact our customer on July 18, 2016 and was able to leave a voicemail. Further information is needed to be verified with our customer. 

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I did not receive a phone message from Kohl's, as they claim.  Today I called the number on the return receipt. As I write this, have been on hold for over 30 minutes and still have not been connected to a live person.  I can't continually chase after them for this refund.  This is a ridiculous waste of time.  

    Regards,

    ****** ********

    Business Response: It appears our customer has spoken with our department that handles our Corporate Refunds. They verified the needed information and have agreed to mail out a Kohl's Merchandise Credit for her. 

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** ********

    7/26/2016 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: I went to the Kohl's by my home today 2(400 McDermott Rd, Plano, TX 75025); I am a very good customer as I shop there often. I earned Kohl's $10 cash during a mother's day promotion (I spent the amount required to receive Kohl's cash). I was then mailed a $10 coupon that had to be redeemed during specified dates. I was about spend over $100 and gave my Kohl's cash and $10 coupson to the cashier, I was then informed that I could not use both. Neither the Kohl's cash or the coupon specified this disclaimer; in my opnion, this is blatant false adversting. I will not do business with Kohl's again if this is how they treat their customers.

    Desired Settlement: I want an apology for the false adveriting and wasting my time. I did not make the purchase.

    Business Response: We apologize for any inconvenience our customer experienced. Unfortunately, we are not reissuing or replacing any expired Kohl's Cash. Kohl's Cash does need to be used by the redemption date listed on there. Unfortunately, that applies to our dollar off coupons as well. 

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    Neither the coupon or the Kohl's cash was expired.  I have to believe that Kohl's sent me a stock reponse without even reading my complaint, which was that I had Kohl's cash *that had absolutely not expired* and a coupon *also which had not expired* and I was told that I could not use both.  The salesperson told me I could use one or the other.  I met the requirements to use the coupon (my purchase was over $100) and the Kohl's cash did not have any stipulations listed.

    The department store sent out deceptive promotional material and should be held accountable.



    Regards,

    ********* ********

    Consumer Response:

    Better Business Bureau:

     

    I am responding the the questions asked by Koh's.  I tried to redeem the coupon and Kohl's cash on Sunday, June 29.  I do not have either documents -- I left them with the cashier when she informed me that I could use one or the other, but not both.  This restriction was not notated on the Kohl's cash or the coupon -- it appeared to be arbitray.

    My purchase would have been over $100, which met the requirement to use the coupon.

     

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ********* ********

    Business Response: Without more information provided, we are unable to look into our customer's concern further. At this point, we do consider this matter closed. 

    7/19/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: My kohl's cash were invalid. I was told by the specialist, I am a fraud. My order got declined. When I called koh's, they said they couldn't release the order, when I asked them about my previous kohl's cash, the specialist said, "You are a fraud". I called Kohl's in Jan about my Kohls cash. They are from orders: 4446928126 and 3********* 178*********680 Pin: 8375 178*********208 Pin: 3139 Both were invalid. Kohl's said, they redeemed by someone in CA. I requested an investigation and asked them to approve it. Today, when I called them about my cancelled order. They said, "You are selling the information", "You are a fraud." I applied gift card to the order. The specialist said, "how did you get the gift card code? " Is this a customer service????? If Kohl's believe I am a fraud, then please show everyone. If not, then Kohls has to send me the replacement of the kohls cash, and refund me the rejected order !!!!!!!!

    Desired Settlement: The specialist is super rude, and claiming I am a fraud . He owes me a sincere apology for his discrimination. Kohl's needs to send me the replacement for my invalid kolh's cash that are related to : Order Number: 4446928126 and 3********* 178*********680 Pin: 8375 178*********208 Pin: 3139

    Business Response: We apologize for any inconvenience the customer experienced due to having their order cancelled. In order to resolve his concern , the customer would need to call in and speak to our fraud department. The number they can be reached at is ###-###-####. Once he has reached out to them , we will be more than happy to reinstate the tender used on Cancelled Order 4*********.

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I have called different numbers a couple of times. That's why I got so angry about their customer service. They are just claiming that I am a fraud, on phone.

    They said they would investigate the case, but they never sent any update.

    Every time, when I called them, it would only bring anger to my side. Their service is very awful. When I asked the representative, "can I record this conversation?" he ended the call. 

    No way to communicate with them online. I hope to write everything down, which can be used as the record.

     

     


    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ******* **

    Business Response: In order to resolve our customer's concern, they need to call in and speak to our fraud department directly. We have attempted to reach out to him directly and have been unsuccessful. 

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I have repeated multiple times, we had tried by phone a couple of times to resolve the issue, but unfortunately, every time Kohl's just ended the call by saying my gift card could not be reissued, and insisted saying the code has been redeemed by me. That's why I feel Kohl's does not have any sincere attitude to resolve the issue. 

    Kohl's does not allow me to record our conversation, but only informed me Kohl's would record it for training purpose. It is not fair.

    The unsuccessful call is because Kohl's does not allow me to record the conversation. I am more than happy to Kohl's appointment for the call, but Kohl's just does not have the attitude.


    Regards,

    ******* **

    7/19/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: On June 5,2016 I placed an order online with Kohl's with the anticipated date of delivery for 6/14/16. I had been consulting the tracking of the package on FedEx Smartpost and as of 6/11/16 it was in transit from Concord, NC to Hartsville, SC. On 6/15/16, a day past the scheduled delivery date, I checked the tracking and it still showed the package in transit. I contacted FedEx to see if they could help me find the package and get it delivered. I spoke with Walter in the Smartpost section and he indicated that he would pass it on and look into the situation with someone getting back to me within 24-48 hours. I waited over 48 hours with no response. I called back and Amanda did put a trace on the package and someone would call me within 2 hours to let me know something. I waited 4 hours and spoke with Stephanie and was finally told my package was lost and the trace closed. I asked for a number or something to indicate the lost package to tell Kohl's so I could get a credit on my Kohl's card and reorder the items. She said I only needed to tell them to check online to see that the package was lost to verify what I was telling them. I then called Kohl's on 6/1716, the same day I had contacted FedEx for the third time. I relayed all of the information I had to Sophie. She did consult the FedEx website and told me she could see that the package was lost. She told me that Kohl's would credit the amount of $129.10 back to my Kohl's credit card within 7-14 days. I had used a gift card as well as my credit card to purchase the items and she said I would be reissued a gift card also within 7-14 days. I could not get all of the items I had purchased on 6/5/16 due to them being out of stock, but, I was able to get most of them. I have since received the items I reordered. Today, 7/1/16, two weeks after I spoke with Sophie at Kohl's, I checked my account and found that my account has not been credited the amount of $129.10 from the 6/5/16 purchase nor have I received via email or snail mail the gift card that was promised. Today, 7/1/16 I called Kohl's asking about the credit card credit and gift card and was told it would be another 7 days to receive the credit and 7-14 for the gift card. I requested to speak to a supervisor but had to leave a message on his voicemail. As of 10:25am on 7/1/16, I have not spoken with said supervisor and am very frustrated and angry over this situation. I know I put this on Kohl's, but, FedEx Smartpost started all of this. I shouldn't have to wait another 7-14 days for this to be resolved since it has already been 14 days. This is ridiculous! I feel both FedEx and Kohl's have terrible customer service. 7/3/16. I finally spoke with yet another Kohl's customer service person and learned that because I had not responded to an email dated 6/18/16 stating that if I did not receive my package by 6/24/16, I was to contact them, my case had been closed. I saw no need to contact them due to already contacting them about the package being lost on 6/17/16 and speaking with FedEx prior to speaking with Kohl's. On 7/1/16 my case was reopened and under review so the process begins anew. I was told I would see the credit to my card in another 7 days and the gift card would be issued in 7-14 more days. So now I wait to see if it is resolved in 7-14 days. 7/15/16. As of today, 14 days later, I have still not received the gift card as stated.

    Desired Settlement: To get the gift card as soon as possible. I believe it would be reasonable to receive an additional 30% coupon if not resolved before 7/24/16 when my current coupon expires.

    Consumer Response:

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Upon checking my mail this afternoon, I received from Kohl's the promised gift card.  I am alerting you as soon as I received it.  I still have a valid complaint but Kohl's has fulfilled the credit to my credit card and the replacement gift card.  



    Regards,

    ****** *******


    7/19/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I am writing regarding Merchandise purchases on Thursday, June 30, 2016. On July 6, I was returning the item with receipt. And was informed that there were several options. I could have the refund placed on my Kohls charge account, obtain a corporate check or receive store credit. Neither were appropriate as the corporate check is not appropriate as I wrote my check in the store and it had cleared my bank. I transacted business in the store therefore I should receive a credit to my checking account, not to Kohl's charge account. That appears to be illegal. A store credit would not be appropriate as I had my receipt. I would like to receive my refund now. Not in ten days. I paid for merchandise within minutes. Kohls should refund my money accordingly. I spoke to the store manager, refund department and the corporate office without success. Each time I was left on hold. Without a courtesy followup call. I would like the matter resolved the day in which the returned is made. I am not sure who your Better Bureau Representative is. Please provide POC information for BBB representative. I can be reached via the following number: ********* ******* ###-###-#### Thank uou

    Desired Settlement: In store refund immediately.

    Business Response: Customer has reached out to us through a different channel. We advised customer of our check writing policy.

    7/15/2016 Billing/Collection Issues
    7/15/2016 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: Offers of discounts for signing up for various programs, that are not as advertised. Two examples: Signed up for a rewards program with the promise of 15% off next purchase, received coupon with a valid date range, yet when I tried to redeem it, it was rejected because it came up as expired?? Second: Signed up for email alerts with the promise of 15% off next purchase STORE WIDE, when in actuality it is Not store wide, since half way down the disclaimer, buried in the fine print it says that it does not include certain brands. You can't say it is store wide, then later say it isn't. False and deceptive.

    Desired Settlement: Delivery of two 15% off coupons that Are store wide as advertised., And something for my time and aggravation.

    Business Response:

    We apologize for the inconvenience our customer experienced due to receiving expired coupons. We will be partnering with our Marketing department in regards to the date these are being sent so we may research further. We will be mailing out our customer two thirty percent coupons for the inconvenience. We will be mailing these to the address provided on the complaint. 

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However the respondent did not respond to the false advertising issue, only the expired coupon issue. I do not believe that this person is incompetent, or has a lack of reading comprehension, so it's only logical to conclude that they are intentionally avoiding this issue - false advertising.

    Regards,

    ****** ******

    7/14/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: Purchased some things costing $111.54, received bill,paid for it in store on May 27,2016, on that day I purchased something else costing $26.49. Received another bill charging me with both charges plus fees of $25.00,plus interest charge of$2.29.Took receipt to the store three times showing where I have paid for all my purchases on both transactions twice in Florence once in Walton,spoke with supervisors then they call customers service,they cant find payment.***** FROM Walton thinks computer had a glitch,they had me to make a copy of my check.***** faxed check to them.I get another letter stating that they will give me a provisional credit to my credit card of $111.54,but not my fees and interest charge and it could take up to 60 days for resolutions.I THEY make me feel like I I'm a criminal not a victim of the situation.I PAID before due date in store and having all this problem to get this resolved,what else or how else canyou,May,JUNE ,JULY HAS GONE BY.

    Desired Settlement: OTHERS need to know how they treat there customers,it cost me gas money,time aggeravition,humilition.

    Business Response: Upon review of the customer's concern, it appears our customers Kohl's Charge ending in 8703 has been adjusted accordingly. The customer now has a credit in her favor in the amount of $26.49. We apologize for any inconvenience this may have caused. 

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** *******

    7/12/2016 Problems with Product/Service
    7/12/2016 Delivery Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: On May 14, 2016, I ordered (# 5253710281), two bicycles from the kiosk at my local store. On Friday, May 20, 2016, I went to UPS to get my two bicycles, however only one of them had arrived. After contacting KOHLS, they confirmed that only one had been shipped from the manufacturer, (Pacific) and that they were checking to see why. I eventually bought another bicycle locally, and asked KOHLS to refund my money ($161.99) for the bicycle that I never received. Today is June 30, 2016 and I still have not received my refund. I ask almost everyday for a status update, via e-mail and am told the same thing "WE ARE INVESTIGATING". I have been passed from one customer service rep to another, (even being promised additional discounts on the bicycle I did receive plus any additional purchases I make in the future) HAHA, at this point, I just want to money I paid for the bicycle I never received, and KOHLS will never see or hear from me again. Please help me get my money back, and Thanks..

    Desired Settlement: Refund of $161.99, for the merchandise that I never received.

    Business Response:

    We apologize for the inconvenience our customer experienced with Order 5253710281; we have processed a full refund for $175.35 to the Visa ending in 1400. Please allow 7-10 business days for it to post to their credit card account.

    7/9/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I placed an order using my four gift cards. When order was cancelled, I was told that I should get back my gift card balance in 2 business day, but it's been almost two months, I haven't got back the gift card balance, even though I have made several complaint to the company. They either ignore me, or told me it's been processed!

    Desired Settlement: The four credit cards that I used are ******************* ******************* ******************* ******************* what I want is refund the credit card balance to those gift cards, and Please do it quickly. It's been TWO months!!!!

    Business Response: We apologize for any inconvenience and frustration our customer experienced in regards to Order 5187141796. We did apply the complete balance to the 4 gift cards tendered on the cancelled order.


    • ******************* - $100.00
    • ******************* - $100.00
    • ******************* - $500.00
    • ******************* - $484.51


    7/9/2016 Advertising/Sales Issues
    7/9/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I made a "pick up in store" online purchase 6-1-2016. Last week I had an identity theft issue which required that I close my checking account and was issued a new debit card. I attempted to return the item I purchased today but was only given the option of store credit because I no longer have the debit card that I used to make the purchase, even though I had my receipt.

    Business Response:

    We will be more than happy to research our customer's concern, but more information is required. Is the customer able to provide an order number or email address linked to the order? if possible.

    7/6/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I purchased luggage from Kohls on 12/18/2009. I kept all tags and receipts. I used it only once and the zippers were sticking. Kohls return policy is: "Hassle Free Returns, Return Any Item, Any Time, For Any Reason" Directly copied off the back of the receipt. 6/4/2016 at approximately 2:00 PM Eastern Standard Time I went to the Kohls store 44444 Ford Rd Canton, MI 48187. I presented the item for return - the manager (Lisa) refused to allow me to return the item. I asked for the printed return policy - she said it was on the back of the receipt - I asked multiple times for her to honor the return policy and explained I was planning to file a complaint with the BBB if she did not. She repeatedly refused so I left the store.

    Desired Settlement: Tag on the luggage was $199.99. Michigan Sales Tax is 6.0%. I would like a refund of $210.94. Preferable a check, I would accept a merchandise credit. I checked my financial statement from last year and my wife spent $3629.33 at Kohls. I expect Kohls to honor their policy.

    Business Response: Our stores have the capability to locate a Kohl's Charge purchase for up to 12 months after the purchase date. Once the purchase has been located, the credit may be applied to your Kohl's Charge account. At this time, non-Kohl's Charge purchases, or purchases made outside of the 12 month time frame may receive a Kohl's Merchandise Credit or a corporate-issued refund. A Kohl's Merchandise Credit based on the lowest 13-week sale price. In this scenario, the customer would receive a merchandise credit and not a check. Was a reason provided for not accepting the return? If so, we can research further on our end.

    Consumer Response: Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    A store credit would have been great.   The manager flat out refused to take it back - I told her a store credit was fine - my wife spends about $3000 per year at Kohls (or at least she used to before I had this experience).    I read the policy off the back of the receipt to her and still she refused to do anything to help me.   She told me to got the the manufacturer. 

    Regards,

    ***** ******

    Business Response:

    Upon review of our customer's concerns, the customer will have to contact the manufacturer in regards to his luggage. Due to the allegations made by the store, any further contact should be addressed with our Corporate Office. 

    Consumer Response: Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    This represents failure to honor the return policy stated on the receipt for the merchandise.   

    Regards,

    ***** ******

    7/5/2016 Problems with Product/Service | Complaint Details Unavailable
    7/5/2016 Billing/Collection Issues | Complaint Details Unavailable
    7/3/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I placed an order via kohls.com on 6/7/16. I had an already established Kohls Shopping & Kohls Charge profile. I recently moved from my old address to my new address, both in Austin, TX 78758. When I moved, I updated my contact information in my Kohls profiles. When I went to make the purchase, my Kohls account still had my old address as my primary shipping address, but had my new address correctly listed for billing. I selected my new address and also selected the box of "shipping address is the same as billing address". I placed my order and received my email confirmation. However, I realized that my order had been delivered to my old address when I received the delivery notification email. I contacted my old apartments to see if they had the pkgs and could pick them up. They stated that since I was no longer a resident & per privacy laws, they could not tell me if they had the pkgs. I contacted Kohls Customer Service on 6/15/16 via their chat feature on their website and spoke w/Rex and explained the situation. He set the expectation that he was going to escalate the issue to the "superior team" and that I would either get a new shipment to my correct address or a refund. I then received an email at 3:54am from Pete E. of "Customer Support" addressed to Lourdes (Lourdes is the name of my deceased mother who has no association w/my account) stating that the pkg was delivered to the address entered and that I could contact the address to get the pkgs, but there was nothing further they could offer. This was absolutely unacceptable since the error was not mine, but the obviously flawed Kohls account system, further exemplified by the fact that they could not even address the email to the correct account holder! I then contacted Customer Service via chat again on 6/16/16 upset by the fact that they obviously did not read my complaint or issue and that they obviously had screwed up my account by addressing the response email in my dead mother's name. The rep I spoke with said she could not find where they would have gotten my mother's name as it was not associated with my account and would escalate the issue to her supervisor and they would call me the same day. I provided both my contact numbers. I never received any contact info more than 24hrs after it was promised. This just tells me that Kohls Customer Service is as much a joke as apparently their online account system is. I am absolutely appalled by how terribly this issue has been handled when it was such a simple fix for an order of $36.34. I am requesting that Kohls be held to the expectations that were set by their inept customer service representatives who obviously just outright lie to pretend to amend an escalated situation when obviously the transcripts are not shared with the appropriate staff and no effort whatsoever is put into actually rectifying the situation. I am also demanding to know where they got my deceased mother's name in reference to my personal account and to have any association removed. This lack of professionalism and competency makes me very uneasy as to the security of my personal information, including my social security number, accessible through their online account system.

    Desired Settlement: I am requesting that Kohls be held to the expectations that were set by their inept customer service representatives who obviously just right out lie to pretend to amend an escalated situation when obviously the transcripts are not shared with the appropriate staff and no effort whatsoever is put into actually rectifying the situation. I am also demanding to know where they got my deceased mother's name in reference to my personal account and to have any association removed. This lack of professionalism and competency makes me very uneasy as to the security of my personal information, including my social security number, accessible through their system. I would like a full refund of my purchase $36.34 back to my Kohls Account and I would like my original order delivered to my correct address 2000 Cedar Bend Dr #13308 Austin, TX 78758 for the wasted time and effort at the hands of a discourteous, unhelpful, and blatantly misleading customer service experience.

    Business Response:

    We have processed a return for our customer's order. A return credit was applied for Order 5363432857 in the amount of $36.34 to the customer's Kohl's Charge ending in 8446. Please allow 3-5 business days for it to post. to their account. To research our customer's other concern; we request the customer attach a copy of the email sent with her mother's information. We apologize for any inconvenience and frustration this may have caused. 

    7/2/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: Delivery date passed, order never arrived. I contacted customer service and was informed I would receive an email with further details in 24-48 hrs. No email was received. I contacted customer service for the SECOND time and was told a refund was being processed and would be back on my account within 7 days. The very next morning I received an email stating I would have to wait an additional 7 days before a refund would begin processing. I informed them of the previous conversation and the assurance that a refund was already being processed. The next day another email stating that a refund would be processed after the additional wait period. I have NOT received my order NOR a refund and I'm tired of being lied to and asked to wait longer when my order is over 2 weeks late!!

    Desired Settlement: I want a FULL refund including shipping and tax for an order I never received.

    Business Response: We apologize for the inconvenience and frustration our customer experienced in regards to Order 4924291597. We have processed a full refund for our customer in the amount of $53.58. This was credited to the Discover card ending in 6916. Please allow 7-10 business days for it to post to the account. 

    7/1/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: This is in regards to an order placed on 11/26/2015 for a KitchenAid KSM150PS Artisan 5-qt. Stand Mixer, which I have not recived till date. On 12/04 I received an email saying that the order was delivered. On 12/08 I sent an email to Kohl's customer service mentioning that I was out of town from 12/03 and 12/07, and did not receive the package. Kohl's replied back on 12/08 saying : [Incident: 151208-002131] they are investigating and they'll get back -they never did. On 12/26 and 12/27 I sent a follow up email to ask what's going on? Kohl's replied back on 12/26 and 12/28 saying : [Incident: 151208-002131] they are investigating and they'll get back -they never did. A few months passed and still no response. On 02/16 I sent a follow up email to ask what's going on? Kohl's replied back on 02/17 saying : [Incident: 151208-002131] they are investigating and they'll get back -they never did. A month passed. I moved to a new place... On 03/18 I sent a follow up email to ask what's going on? Kohl's replied back on 04/18 saying : [Incident: 160418-007223] they finally said to file a claim and file a police report. I was completely fed up with the way Kohl's handled this and called Kohl's to let them know that after 4 months of to and fro - they finally ask me to file a claim and file a report AFTER I've moved .I sent an email that they would not get my business again. I also went ahead and destroyed my MVC card with them. I regret not using a credit card for this transaction and using the Kohl's Charge card instead. I wouldn't have to go through a painful ordeal. I'm writing this in the hope that Kohl's makes up for their horrible customer service and give me a refund.

    Desired Settlement: Kohls needs to refund me for the entire amount of $327.10 for an order placed on 11/26 which I am yet to receive.

    Business Response:

    We apologize for the inconvenience our customer experienced in regards to Order 2891153586. We have processed a full return in the amount of $327.10 to the Kohl's Charge ending in 0038. Please advise our customer to allow 3-5 business days to reflect on their credit card account.

    Consumer Response:
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** ******

    6/29/2016 Billing/Collection Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: I used 8 gift cards on Kohls.com. While the order was not going through, the money in the gift card was taken. I called Kohls more than five times and each time they told me to wait 2-3 weeks. Now I only got 2 of the gift cards back. The case numbers are ending in xx8297, xx8002 and xx9067. The gift cards which the balance was taken are ending in xx8729, xx6147, xx7736, xx0630, xx5587, xx2713, xx9593 and xx8607. They sent me replacement gift cards for xx8729 and xx6147, but the other 6 gift cards are not refund yet. They also sent me another gift card ending in xx5218 at the amount of $48.55, but this amount is not equal to any of the above mentioned 8 gift cards and I don't know how this card comes from. If Kohls thinks that these gift cards were used online, please tell me the order number and the tracking number. If they think they are used in store, please tell me when and where the gift cards are used. They cannot find out when the gift cards are used, because they are not used at all. When I were trying to place the order, no order was generated but the money in the gift card was taken. After the second time I have the same problem I realized that there is a problem on their website. If the gift card is 1 cent (or maybe a few cents) more than order total amount, the order won't go through but the money in the gift card will be taken. There is no order generated, no shipment. I have told Kohls about their website problem and if Kohls doesn't fix this problem yet, they can repeat this problem very easily.

    Desired Settlement: Refund me the 6 gift cards, either to the original gift card or send me replace cards.

    Business Response:

    We apologize for the inconvenience regarding our customer's Kohls.com order. We will be more than happy to research their concern further, but we would need more information such as an order number or a more specified date in which the order was placed.

    Consumer Response:

    I am afraid you didn't read my complaint. There is no orders. There is a problem on Kohls.com website. When I was trying to place the order using the gift cards, the money in the gift card was taken but no orders generated. You can repeat this problem when you use gift cards that are 1 cent more than the total amount of the order. You can search my phone number for the cases created when I called kohls (the case number was treated as SSN and not allowed here).

     

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    *** ***

    Business Response: We have updated the balance on the following gift cards for our customer:


    • 1110210833770247736- $472.97
    • 1110210384451260630- $472.97

    We apologize for the inconvenience this many have caused.

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *** ***

    6/28/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I purchased two gift cards at check out. When I was signing the credit card slip the sales associate told me she placed both gift cards in my bag. When I got home there was only one. I called the store and the associate had the gift card at her counter. I told the Manager, Brian, I could not come back I was on my way to a party and wanted my credit card refunded as I was never given the gift card at check out. At first he told me he couldn't refund s gift card then when I told him the associate told me she put it in the bag he said he would try and find a resolution. He took my phone number and said he would call me back. I told him I will not pay for something I did not receive. It's been over 5 hours and no word from Brian.

    Desired Settlement: I want my account credited for the gift card I never received. I have been a loyal Kohls customer for years but no longer.

    Business Response: We have reached out to the Store Manager in which the transaction took place. The manager confirms she has attempted to get a hold of our customer on numerous occasions, but has yet to be successful. The store has applied a $25.00 credit to the customer's Kohl's Charge ending in 4878. Please allow 3-5 business days for it to reflect.

    Consumer Response:

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    I am satisfied with the credit of 25.00 which was what I walked for on day 1 but was refused.  No one has contacted me from the business, if they did they have not left any messages I check my messages daily.

    Regards,

    ******** *****


    6/28/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: My family and I have been great customers of Kohls for many years and have spent thousands upon thousands of dollars on stuff from clothes to shoes to other stuff well that may never happen again. Kohls has horrible customer service I spoke to a representative who told me they would apply the promo code Dadsday10 and said to come back after I placed my order and they would be more then happy to apply that promo code to the patio chairs I was about to buy I even gave her the sku number to confirm it would work and she said yes I have a picture of the chat transcript to prove it however every rep I spoke to after that said they couldn't help me even a supervisor. When one person says they will do something they NEED TO DO IT!!!! Me nor my family will probably ever be shopping at kohls again and we will most likely be cancelling our kohls charge cards as well.

    Desired Settlement: I would like the $10 credited to my order like the representative I spoke to said she would.

    Business Response: We are very sorry for the inconvenience and frustration our customer has experienced in regards to their most recent order. We will be more than happy to research our customer's concern.  Is the customer able to provide an order number to research further?

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I spoke to Devin a few days after making my complaint and he gave me an order credit and has restored my faith in kohls. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you Kohls for getting back to me. Have a very nice weekend BBB and Kohls

    Regards,

    ***** *********

    6/28/2016 Billing/Collection Issues
    6/26/2016 Problems with Product/Service | Read Complaint Details
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    Additional Notes

    Complaint: I returned some items that my kids mom had bought,was a given a corporate refund level 3 and was told I would be getting a check thru the mail in 7 to 10 days if not to call customer service.I called 12 days later after not getting my refund .it took about half hour just to get thru and when Igot thru they put me on hold for half hour again,the person I talked to mumbled his name and was very rude stating that why was the clothes in different sizes what time it was purchased when and where exactly etc.I tryed to tell him that I didn't know and that there's a stay away court order cause we are separated and he wouldn't let me speak.my phone is not in service cause I didn't pay the bill,the day I went to return the items was 5/16/16 12:40 p the receipt number is 1370/0026/4206/1 2322xxx

    Desired Settlement: What ever can be done ,I just want the refund that I was promissed

    Business Response: We apologize for any frustration our customer has experienced. The call with our customer was reviewed and the questions our associate asked were within our guidelines to complete the processing for the refund. A Kohl's Merchandise Credit has been mailed to the customer today.

    6/25/2016 Delivery Issues | Read Complaint Details
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    Additional Notes

    Complaint: I ordered a blender/food processor on May 18. I never received the item. I contacted Kohl's, because, when I tried to track the shipment online, it stated that the item had been "left at the front door." That doesn't even make sense: my address is a post-office box. I explained all of that to Kohl's and was told they would "investigate." All I got from them was an email, stating that they had tracked the shipment online (which I had already done, which is why I contacted them) and that I should check with my neighbors...again, this makes no sense. This is the crappiest customer service on earth. I don't have my item and Kohl's has over $200 of my money. NEVER again will I shop at Kohl's. NEVER.

    Desired Settlement: I want my money back NOW! Kohl's has had ample time to get my order to me and has failed. Holding on to my money is wrong. They did not provide the item I paid for, they have no right to keep my hard-earned money.

    Business Response: We apologize for the inconvenience the customer experienced in regards to Order 5279112772. It appears that on June 03, 2016, a return was processed in the full amount of $225.77.  The credit was applied to the Discover credit card ending in 2122. Please advise the customer to allow 7-10 business days for it to post to their Discover card. 

    Consumer Response: Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I placed this order almost a month ago.  When I reported that my item had not been delivered, I received several emails basically insisting that I was wrong because it had been "left at the front door."  My address is a post office box, so that response was asinine.  It took several days of emails back and forth to get them to concede.  Now my money is being held hostage?  I'm paying interest on money that belongs to me.  When I placed the order, they immediately TOOK the money from me.  But I'm supposed to spend a month waiting for it to be returned because of their failure to deliver the product ordered?  I don't think so.  If I was delaying a payment to Kohl's, they would charge me interest.  But they can delay RETURN OF MY OWN MONEY without the same?  I'm still waiting for my money to be returned to me. And I'm losing money on my interest charges by waiting. Kohl's stinks.

    Regards,

    **** ******

    Business Response: The return was processed on June 03, 2016 to the Discover credit card ending in 2122.  We have confirmation the return was processed and accepted by Discover. Please inquire with Discover in regards to the funds since the refund was completed on Kohl's end. 

    6/24/2016 Advertising/Sales Issues | Read Complaint Details
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    Additional Notes

    Complaint: I continue to receive spam from Kohls' marketers although I have unsubscribed on the past dates: 1/27/16 and 1/29/16. I contacted Kohls by phone and thought the issue resolved. On 5/17/16, I received yet another abusive spam from one of Kohls' marketers labeled "Kohls Voucher." The email had no provision for unsubscribing. Kohls needs to remove my email address from all of its marketers' lists

    Desired Settlement: This abusive marketing practice needs to stop. I desire no further contact from Kohls or its marketers.

    Business Response: We apologize for the inconvenience our customer has experienced due to our mailers. We have forwarded all of the information provided to our marketing department. Please advise our customer to allow 5-7 business days for this to take effect. 

    Consumer Response: I rejected Kohls resolution because they said please wait 5-7 days for the issue to be resolved. However, on June 14 I received another spam from them.

    Business Response: Upon review of the customer's complaint and the attachments provided, these emails are not being sent by Kohl's. It appears these are being sent from an unauthorized third party. Kohl's has successfully unsubscribed our customer from both marketing mailer and email alerts.

    Consumer Response: Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]


    I received yet another spam for Kohls Voucher on 6/23/16

    Regards,

    ***** *****

    6/23/2016 Advertising/Sales Issues | Read Complaint Details
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    Additional Notes

    Complaint: On November 25, 2015 I placed the following order #4196722266, and submitted a rebate request for $20. I patiently waited, and finally, I could see Tracking ID #25677073 for the Promotion #64054. As I check the status, I’m getting this message: “Your submission has been processed and your response has been mailed. You should receive it by April 10, 2016. If by this date you have not received your response, please contact us at ###-###-####. Thank you.” I called today and was told that placed the order on 12/2/2015, which was not true. I was asked to fax the receipt, even thought everything can be verified online. The fax didn’t go through, and I'm truly frustrated and don't want to waste my time again. Once again, everything can be verified online.

    Desired Settlement: check/gift card for $20 as it was advertised.

    Business Response:

    We apologize for the inconvenience the customer experienced. We are more than happy to research our customer's concern. We have partnered with our rebate department to find a resolution. Once we have a response, we will be more than happy to follow up with our customer

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    No specific timeline was provided. "Research" is a simple check of information that is currently available: there is order#: 4196722266  &  receipt#: 999887484829090876505091193 that would state that my order was placed during the promotional period, on 11/25/2015. I'm truly confused with what exactly they are "researching" and how long will it take. Btw, it's been over a week since I got this message and they still haven't contacted me

    Regards,

    ****** ***********

    Business Response: We partnered with our Rebate department and have agreed to mail out our customer a $20.00 Visa prepaid gift card. Please advise the customer to allow 4-6 weeks to receive via USPS. We apologize for the delay in resolving our customer's concern. 

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** ***********

    6/22/2016 Delivery Issues | Read Complaint Details
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    Additional Notes

    Complaint: I placed an order on 6/10 for 18 items. 14 of these items were to be delivered on 6/16 via FedEx. Allegedly the tracking shows the package was delivered on this date (left at front door). I was home all day and did not receive the package. I checked the surrounding area and with my neighbors to be sure it wasn't delivered elsewhere by mistake, but was still unable to locate the package. I immediately contacted customer service after this (via web-chat) and spoke with ******* B. She stated that if I didn't receive the package by Friday to contact them back and I would get a refund. Friday rolled around and I still never received the package. I then initiated another chat session this time with ****. I told him the situation and he stated he would need to transfer me to a supervisor (****). **** stated he would be happy to refund the order, then suddenly said he would actually need to open a claim with FedEx to see if they could locate the package. That same day I was contacted by Fedex and was informed that they were unable to locate the package (and also sent the driver back out to look for it). They stated they would provide this info to Kohls. I contacted Kohls to let them know and requested they provide my refund now. One call turned into several as agents kept giving me the run around. The claim was closed, so why were they still giving me an issue about getting my refund. I made one final attempt on June 18 to contact them and again ask what is going on with my refund and I'm still having to wait. I was again told there were no updates.

    Desired Settlement: I would like a full refund for the items contained in the shipment with tracking 663267813476.

    Business Response:

    We have processed a return for our customer. A credit was applied to the Kohl's Charge ending in 8338 in the amount of $190.67. Please advise the customer to allow 3-5 business days for it to post to their account. We apologize for any inconvenience.

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** ******

    6/22/2016 Delivery Issues | Read Complaint Details
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    Additional Notes

    Complaint: Since I had problems with an order going to the wrong address before (my son's in Sellersville, PA instead of mine in Melbourne, FL), I DELETED my son's address before I sent in this order (Order# 4741692103). As soon as I completed the order, the confirmation showed it being delivered to my son's address in Sellersville, PA! I immediately contacted the "Chat" line. I have a copy of that dialogue that shows how the person I talked to had a hard time understanding the situation. Consequently, I called customer service who said they would contact FedEx and make sure the order was sent to my address in Melbourne, FL. Today I received a notice that my order had been delivered to my son's address in Sellersville, PA anyway. When I called customer service again, I was told that my son would have to ship the order to me and then I could call and get the shipping costs reimbursed. I explained that my son has 3 small children and should not have to take care of shipping and the cost again. I asked that they call FedEx and take care of the cost ahead of time so that all my son would have to do is set up a time with FedEx to pick up the order and send it to me. Kohl's refused. (I also sent a separate order to my father in Indiana that was delivered with no problems).

    Desired Settlement: I would like Kohl's to arrange with FedEx to have all shipping charges paid to have the order shipped to my address so that all my son has to do is set up a time for FedEx to pick up the order.

    Business Response: We have processed a return for our customer in the amount of $195.30 on their MasterCard ending in 4890. Please advise the customer to allow 7-14 business days for it to post to her credit card account. 

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** ******

    6/22/2016 Problems with Product/Service | Read Complaint Details
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    Additional Notes

    Complaint: I was awarded Yes2 rewards from my many purchases with Kohls. On the last day prior to expiration of the certificates , I sought to make an online purchase using my Yes2 rewards. The website was malfunctioning and repeated attempts to make the purchase using my Yes2 rewards failed. I contacted Kohls immediately via their online chat. The representative told me they could not help me and suggested I contact via an email which was provided. I presented the outcome of Kohls ill functioning website via email. I was told that they refused to honor any Yes2 rewards which were beyond the date of expiration. I was informed that despite the failure of their website the rewards were expired and there would be no solution provided by them.

    Desired Settlement: Due to the fact I was unable to redeem my Yes2 rewards because of the malfunction of the retailer's website, I should be given the 10.00 credit back which was lost. Further more I would ask that the retailer but steps in place to reexamine their proficiency in treatment of customers. Kohls adopted a very unsympathetic manner in their communications to me. As a customer who spends hundreds of dollars each year with this retailer, I would expect better treatment. The credit can be issued to me in the form of a gift card to be used with the local retail store. I have wasted a tremendous amount of time on this matter and feel heavily insulted by the poor customer service I have received.

    Business Response: We have contacted our customer directly and have agreed to send him a $25.00 Kohl's Gift Card as a courtesy, along with a couple of 30% coupons. This has resolved our customer's inquiry. 

    Consumer Response:

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    I was

    I was contacted by Kohls and they provided compensation which was satisfactory.  The case should include remarks that the business took positive steps in making the matter right for the consumer.


    6/21/2016 Advertising/Sales Issues | Read Complaint Details
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    Additional Notes

    Complaint: I received an email this morning with my $30 Yes2You reward along with a 20% off coupon that all it said was it expired June 5th. My immediate thought was, this is a great deal I will go use it today. I go into the Kohl's on Rock shop for about an hour and get up to the register with all my stuff prepared to use my Yes2You Reward and 20% off coupon and then the associate scans my coupon to tell me it's not valid until tomorrow. I scroll to the bottom of the email and in fine print it says valid June 2nd to June 5th. Why would you send me an email with my reward telling me to go shopping today when the coupon does not start until tomorrow? I understand the need for fine print but I find it very deceptive to not mention anything about a start date in the body of the email while indicating to me in the email I should go shopping with my Yes2You rewards. Sadly enough, this will be the last time I get the opportunity to receive Yes2You rewards as I do not like to shop where I have to question whether a coupon is valid yet because they are sent out before you can even use them.

    Business Response:

    We apologize for the inconvenience the customer experienced when attempting to redeem their coupon on their most recent store visit. Our coupons are only valid during the redemption dates printed on them. As a courtesy, we will be more than happy to review the transaction and apply the 20%. Please have the customer attach a copy of the receipt, if possible. 

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I would greatly appreciate it if you would please review my attached receipt, I would of purchased more if I would not have been told everything I had would not qualify for 20%.

    I also ask that you please have your marketing department review this email and the deceptive wording in the body of the email that insinuate that the coupon starts the day I receive the email and not the next day.

    Thank you!

    Regards,

    ***** ******

    Business Response: We contacted our customer directly and apologized for the inconvenience. We will be sending him a couple of 30% off coupons in the mail. We also applied 300 points to his Yes2You Rewards account. Customer was pleased with resolution. At this time, we consider this matter closed. 

    6/18/2016 Problems with Product/Service | Read Complaint Details
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    Additional Notes

    Complaint: I purchased a watch for Valentine's Day for my husband, but I didn't use our credit card since we have a joint account. I didn't want him to know the purchase amount. He only wore it out a couple times since it was a nicer watch. It ended up stop working so I brought it into the store on 03/16/2016 to get replaced or a refund. The customer service agent said that corporate would have to settle this due to the amount of the refund. They took my watch and in return gave me a refund receipt that indicated to follow up with an 800# if I didn't hear back within 7-10days. I was a little uneasy leaving my item but I trusted her. I have called numerous times and unable to speak to a customer agent. I was transferred to a voicemail due to long hold times and left all information asked and have not received 1 call back to date. Date 03/16/16 0976/0060/7791/8

    Desired Settlement: I would really like my refund of 386.53 as noted on refund slip, my actual watch I purchased so I can get it fixed somewhere else, or a replacement of the same product.

    Business Response: Our customer needs to speak to our Corporate Loss Prevention Department. It appears we have attempted to reach out to her numerous times to discuss her corporate refund and have been unsuccessful at making contact with our customer. Once she returns our call, we will be happy to issue her refund as soon as possible. The number she can contact us at is ###-###-####.

    6/16/2016 Billing/Collection Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: Hello, I have been a customer of Kohl's for 12 years. I recently received a $12.00 off coupon to use for my 12 year anniversary the dates on the May 13 - June 11, 2016. So, I was excited to receive this card after being a loyal customer of Kohl's. The card arrived in my mail on June 8th 2016 and I only had till June 11th to use the card. I called the local Kohl's and spoke with the Manager (forgot his name). I told him I cannot make it out before the 11th but I am off on the 12th and requested if I can use the card then. The Manager stated that would be NO PROBLEM. So I proceeded to the checkout line on June 12th and was told I cannot use the card. At the time the Manager was not available. I am requesting Kohl's to provide compensation for making me wait in line for several minutes just to hear I cannot use the card. I made my purchases without using the $12 gift card Kohl's had provided me. We have been going to Kohl's for the last 12 years. Please provide another gift card. Much Thanks,

    Desired Settlement: Requesting credit to be used again. Thank you!

    Business Response: We apologize for the inconvenience our customer has experienced. We have mailed two $10 Kohl's gift cards to our customer. The gift cards may be used in the store or online at www.kohls.com. There is no expiration date for the gift cards.

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards

    6/15/2016 Delivery Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: Regarding Order # 5279764126, I never received the package with Tracking # 61299995669833362236, which states it was delivered at 4:00am on May 26th & the package with Tracking # 61299995670233351652, which states it was delivered at 3:56pm on May 26th. I'm not sure what really happened to either of these two packages, but in any case, the post office is not even open until 8:30am and they close at 5pm, therefore, there was no physical possible way for either of these packages to be delivered to "me" at either one of those particular time. Long story short, I didn't receive either of the aforementioned packages and when I went there during the hours that they are open, the postal clerk said they can't find either package at all. I never received any of the following items from order # 5279764126: None of the Hand Towels None of the Washcloth's That's It! Party Game Forbidden Island Game Over/Under Party Game Fitz It Party Card Game Funny or Die Game I'm heading out of town and will be gone for an extended period of time. Therefore, at this point time, I would like a full refund for the items I never received. Thanks!

    Desired Settlement: Refund

    Business Response: We apologize for the inconvenience our customer experienced in regards to Order 5279764126. We have processed a credit for our customer in the amount of $459.07 to the Visa ending 1054. Please advise our customer to allow 7-10 business days for it to post to their Visa. 

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******* ******

    6/15/2016 Problems with Product/Service | Read Complaint Details
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    Additional Notes

    Complaint: I placed an order with Kohls.com for a suit jacket, pants and tie. When my order arrived the pants were missing. We contacted Kohls.com (5-25-16) requesting they send our missing item and we were told a case would be opened to research the situation and to expect an email. On day two (5-26-26) I called back to inquire, as we had not received an email yet. It was then explained to me that it could take up to 10 business days for a refund and that our case was still under investigation. I was required to order a second pair of pants and my account was charge for the second order. After 2 weeks had past, without any contact from Kohls.com, I called Kohls.com (6-8-16). This time I was informed that my items were sent directly from the manufacturer and that Kohls.com had been in contact with them. The manufacturer had stated that the item had been shipped with my original order and I would not be reimbursed until the matter was settled between Kohls.com and the manufacturer, and it could take up to 30days. I attempted to call Kohls headquarters 3 times and was transferred to Kohls.com each time. I was unable to speak with anyone at headquarters. I placed my order with Kohls.com and not the manufacturer. I am unable to contact the manufacturer myself and feel this matter is between Kohls.com and the manufacturer. As the customer I am stuck in the middle with no guarantee that I will be refunded. This is extremely poor customer service as I should not be held financially responsible for an item I did not receive.

    Desired Settlement: I would like my account to be credited the full amount of $44.93 immediately. I will gladly over look the interest accruing from this unnecessary charge.

    Business Response: Upon review of our customer's concern, it appears a refund was applied to the Kohl's Charge ending in 7299. The amount of the credit applied is $48.68 on June 09, 2016. Please advise our customer to allow 3-5 business days for it to appear.

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** *******

    6/14/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I ordered 4 curtains from Kohl's which in turn, ordered from the manufacturer. Fedex lost the original package. After waiting a week and half for the package, Fedex finally declared the package lost. I then called Kohl's and they stated that they will have to work with Fedex and my refund could take anywhere from 2 to 3 weeks before Kohl's declares the package lost. Now, if the carrier has declared the package lost; then why wouldn't you! About a week later I called back and he the agent that I spoke with said that Kohl's had declared my package lost and they will be issuing the refund and asked if I would like to re-order the curtains with them. The agent stated that the refund had been issued and I should see it back on my card in 3-7 days. I then re-ordered the curtains with Kohl’s which issued another debit on my card (being that they could not apply the previous amount to my new order). A week and a half later the new curtains come and they were not what I expected. I then take them to a Kohl’s store to return them, and they put the funds back on my card immediately. Now, my initial refund still had not hit my card! I call in to Kohl's just to make sure there is no mix up and to see where my initial credit is. The rep tells me that I already received it! I explain to her the situation and then she tells me that my initial refund is still being processed and they haven't updated the system since the 24th. It is now June 7! I explained to her that on my last call, I was told that my refund was already processed. She tells me; well it could be another 2-3 weeks before the refund is issued. I then ask to speak to a supervisor because I have been dealing with this for almost a month now. She puts me on hold. She comes back and says that she read some notes while on hold and she sees where the supervisor said that they were going to initiate the credit from my last phone call but they did not and that her supervisor was doing it now.She stated that I should see it in 7 days.

    Desired Settlement: I just want my money back.

    Business Response:

    We apologize for the inconvenience the customer experienced. We are more than happy to research our customer's concern. We have partnered with our ronline ordering department to find a resolution. Once we have a response, we will be more than happy to follow up with our customer.

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ********* ********

    6/14/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: Hello. Please consider this an official complaint on Manager ****** and cashier ******. Today I had my first negative experience at the location in Northlake Mall in Tucker, GA. The cashier, ******, saw that my daughter and I had two of the $10 off $25 coupons to use separately. ****** said in a rude tone of voice that she could not allow both of us to use the $10 coupon separately. I told her that we had separate yes to you accounts and we always pay for our orders separately. She said that it's one coupon per household and one yes to you rewards per household. I explained that we've never had a problem with using our separate yes to you rewards accounts and separate coupons. ****** also said that we are limited to one Kohl's credit card charge per day. My daughter has a Kohl's charge card and was buying me an outfit and separately would pay for her own outfit, which would result in two Kohl’s credit card charges. ****** only let us use the Kohl's charge card on my daughter's order because it was limited to one charge per day so she said. ****** called the manager, ******, who came to the register and said to go ahead and allow us both to use the coupons. ****** said that at the bottom of the $10 coupon it states only one per household. I told her that I did not read that and that she could see that we only cut the coupon out and not the words at the bottom. I told her that I thought the coupons usually say limit one per customer. I wanted clarification on the yes to you rewards, so I went to customer service. The ladies there explained that we can have as many yes to you rewards in a household per person, but the $10 coupon is one per household per day. Manager ****** comes downstairs to customer service and says in a loud voice to me, “Why are you worried about that coupon? I told her to let both of you use the coupon. It's already been taken care of so stop worrying about it." I told ****** that I wanted clarification on the coupon and yes to you rewards. Lucky for her I was with my daughter because I immediately started to curse her out and leave the store. How dare she speak to me in that tone of voice so that other customers and employees in the store look at us and see that she's scolding me!!! I'm glad that particular store is closing for good. As a manager ****** needs to know how to speak to and deal with customers because there are some people who won't tolerate her treating them any kind of way. My husband was sitting in the car. I told him what happened. He said, "Let's go back in here and deal with this now. No one is going to talk to you or treat you that way." I advised my husband that it was okay and that I was filing a complaint on ****** and ****** for being so rude and unprofessional. To sum it up, we have shopped at Kohl’s for years and have always had pleasant shopping experiences. This was our only bad shopping experience. I came home and printed the coupon again. I read the coupon in its entirety. I was right!!! The coupon plainly says limit one per customer, just like all the other coupons we have redeemed at Kohl’s. The manager, ******, and ****** both were wrong to tell us that it’s one per household. I would like an apology from someone in your store for ****** and ****** being wrong, wasting our time, being unprofessional, and being rude. If I’m wrong about something, I apologize and learn from my mistakes. If I’m done wrong, I like for that wrong to be corrected. Please also clarify the limit of one Kohl’s charge per day. I don’t see that anywhere on the website. Thanks for your time and assistance. Have a great day.

    Desired Settlement: Someone from upper Management to call me and apologize for the way I was treated. Confirm the limit of 1 Kohl's credit card charge per day. Confirm that the coupon stated limit 1 per customer and not 1 per household.

    Business Response:

    We apologize for the inconvenience our customer experienced on her most recent store visit. The coupon does state one coupon per customer, not per household.  We are partnering with our store to inquire as to what occurred on that specific transaction. Once a response is received from a store level, we will more than happy to follow up with our customer. 

    Consumer Response:

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    **As stated in their reply to my complaint, I still would like for the business to contact me to find out what occurred and why.  They can contact me directly.  

    Regards,

    ****** ************


    6/13/2016 Problems with Product/Service
    6/10/2016 Problems with Product/Service
    6/8/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I purchased a char for my bedroom about November - I did n;t keep the receipt but they refused to look it up with my closed charge account. I had bought 250 worth of items. The air mattress was bad 2x so i took the money and on my way out i grabbed a chair indicated on the return receipt 400990733459 - I know I paid more than $9.99 To be given a 9,99 merchandise card is insulting to make matters worse after about 20 minutes of the back and forth she told me go home and get my charge card so we drove 25 minutes home and 20 minutes back during a rain storm. Over 3 hours of my life has been consumed. Can you just please send me a chair - I'll gladly return this gift card otherwise if you can not come up with a resolution I will have no choice but to sell on ebau for 1 c free postage I refurse to use Kohls ever again and this story is going on my blog

    Desired Settlement: I want a cool chill chair LIKE THIS !! https://www.google.com/search?q=kohls+cool+chill+chair&espv=2&biw=1821&bih=798&source=lnms&tbm=isch&sa=X&ved=0ahUKEwi5xaLvpNjMAhXLQyYKHVmrCrsQ_AUIBygC&dpr=0.75#imgrc=vRuuxnDGvXzfZM%3A

    Business Response:

    We are more than happy to research our customer's concern. Is the customer able to provide the information on the Kohl's Charge so we can verify the amount the item was purchased for or any transaction information? We will be happy to look into it further on our end.

    Consumer Response: Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ***** ********

    6/8/2016 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: The complaint I have with kohls is that they are clearly running a bait and switch operation. I was going to buy a product at their store but I first was shopping online looking for prices. Kohls had the cheapest price for the product so I got ready and went to the store. During the checkout the item rang up on the register as 37 dollars but on their website it was 28 dollars as a sale price. I asked if I could get it for 28 since that was the price on their own website and since 100 percent of all the other stores I shop at price match their own website. Well that didn't happen that the kohls location. The explanation I got was that it he prices are different on their website then their store and price was online only..but it does not state any where for the product I was going to buy in description or on the product page that this was online only price. Also apparently they only price match competitors prices and not their owns. So I wasted gas and my time going to the store. This practice needs to end by kohls as this is a bait and switch method because clearly when you get to the store the product will be more then the website or they need to state it better on their website that they do not price match at their own stores. Also they told me that you could do pick up at store but I would still have to wait for the product as this was not something I want to do since i needed the product that night.

    Desired Settlement: This bait and switch practice ends and stores either price match their own stores website

    Business Response: Kohl's works hard to provide low prices on this Site as well as in Kohl's stores. However, merchandise and promotional offers available online at Kohls.com may vary from those offered in Kohl’s stores. Kohls.com sale event dates and changes to sale prices are based on Central Time. Prices and availability are subject to change without notice. We apologize for any inconvenience this may have caused. 

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    This does not answer the bait and switch done by kohls. The price on the website should be matched. It's just like if I went into a store and it rang up different then what it was priced at. I will start the process on getting the state involved with my complaint.

    Regards,

    ****** **********

    Business Response:

    Thank you for again contacting Kohl's directly with your concerns. I apologize that we were unable to address your concerns previously.
    Kohl’s offers promotional events designed to provide our customers with exceptional value. Kohl's works hard to provide low prices on the Site as well as in Kohl's stores, and we are committed to offering sale prices that represent real and compelling values relative to our regular prices. However, as we previously noted, merchandise and promotional offers available online at Kohls.com may vary from those offered in Kohl’s stores. Prices and availability are subject to change without notice. 

    We have this notice posted online at the Kohls.com website athttps://cs.kohls.com/app/answers/detail/a_id/89/kw/online%20prices

    We stand by our current policy, I would like to offer you a $10 Kohl's Gift Card as a one-time accommodations for the inconvenience you've experienced.  In addition and accordance with Kohl's standard practices, and our desire to keep our loyal customers completely satisfied with their shopping experiences, we will be more than happy to facilitate a return and refund if you are not completely satisfied with any of your purchases. 

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** **********

    6/7/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I ordered an item online. It was shipped to the wrong address. Someone I don't even know. Error on their end. I called to get a credit. I then purchased a duplicate item at my expense to get what I wanted. Now 3 weeks later rather Tha issuing me a credit to my kohls charge card like they should have, they sent me a merchandise credit and refuse to credit my card. Forcing me to buy more items is criminal. I am due a full credit to my card.

    Desired Settlement: Refund to my kohls charge of 98.20

    Business Response: Upon review of Order 5142912091, it appears we did apply a credit of $98.20 to the customer's Kohl's Charge ending in 1489 on June 03, 2016. We apologize for any inconvenience this may have caused our customer. 

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******* *********

    6/6/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: on May 9, 2016, I shopped at a Kohl's store located in Brewster, New York. I left my jacket in the fitting room, realized I had forgotten it within minutes. I went back to the store, spoke with who I was told was the manager (Bob) who helped me look for my jacket. We had no luck and I gave him my phone number. I went back that afternoon and it still hadn't been found. After several phone calls during the week to the store, I went back one week later and was told at the customer service desk that it had been found and was being held in the back room. After much searching, it was not located and I was told that it had been sold. The jacket was a Ralph Lauren Moto Jacket, a brand that Kohl''s does not carry. I had communications with Corporate Office which went on for over 2 months. I was told twice that the jacket was being ordered for me and would be shipped to me (I spoke with ******* ******* (not sure of the spelling) at ###-###-#### and she was looking at the jacket and was ready to order it as soon as approval was given to her. The last exact promise was made on 5/6. I received a call this week offering me a $250.00 Kohl's gift card (what gift - they took my jacket and sold it). I made some suggestions about how I hoped they used the card. Besides ******* *******, I dealt with ******** ###-###-#### who pretty much called me a liar. She called the Kohl's while I was on the phone with her because "my story didn't make sense" she was told by customer service that they didn't find a blue leather jacket, they found a black one.

    Desired Settlement: That Kohl's orders the jacket that they sold - Ralph Lauren Blue short waist Moto Leather Jacket - as was promised by ******* on 2 separate occasions - after asking me how "I can be made whole again" to which we agreed that replacing the jacket would "make me whole"

    Business Response:

    The customer contacted us originally on April 1st, 2016, and stated she accidentally left her jacket in a dressing room. Upon review of our customer's claim, we are unable to confirm her jacket was located in our store. The store states they located a jacket, but it was not the customer's based on the description provided. The customer states hers was blue, the one located in our store location was black. We did advise the customer to file a police report and contact either her homeowner's or renter's insurance, to see if there was a possibility they would reimburse her for her jacket. As a gesture of goodwill, we did offer our customer a $250.00 Kohl's Gift Card or a $200.00 corporate issued check, which she states she found unacceptable. We inquired with her to provide proof of purchase, but the customer states she is unable to locate it. Please note Kohl's is not responsible for lost or stolen personal belongings. If the customer reconsiders our offer, we will be more than happy to send her either the $250.00 Kohl's gift card or $200.00 corporate issued check.

    6/5/2016 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: Clicked on my daughters Facebook to get $75 off $80 or more purchase. Could not get through the hopes once I gave up 15 of my friends FB links. I would like Kohls to provide me the $75 off my next purchase of $80 or more. When I first linked to claim my gift card, it said link with FB, enter 15 friends and claim card. Not so, once you give up your 15 friends there's a whole lot of questions and then you have to "select 2" other advertising links. Whole lot of BS. FALSE advertising, Kohls ad execs should know better.

    Desired Settlement: I would like Kohls to send me the $75 off gift card without further strings attached. I gave them the links to 15 friends they need to provide the gift card.

    Business Response: After reviewing the coupon in question, we have determined that this coupon did not originate at Kohl's and are disappointed that our name has been associated with this type of communication.

    In this information age, e-mails can be fabricated and this has been a recent trend on the internet. This practice is referred to as "spoofed" emails. Spoofed e-mails are those that appear as if they are sent from an individual (Kohl's in this case) but are in reality disguising an e-mail address from someone else.

    We regret any inconvenience you have experienced due to receiving an e-mail of this type. Be assured Kohl's will continue to investigate the source of these e-mails.

    6/3/2016 Delivery Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: We have tried to get an order from Kohl's for over 2 months and they continue to send us the WRONG product, promise to pick up the wrong orders and continue to order wrong pick up orders through UPS. UPS says it is Kohl's wrong doing. We still have now 10 boxes (3 WRONG orders) and can not get anyone at Kohl's to get it right. We have talked with Veronica at the"Presidents' office and she still can not get it right. We just want the 10 boxes sent back to Kohl's and our account credited to $zero. This has been a very exasperating and terrible experience dealing with the incompetence of the Kohl's people. We do not know where to turn, hopefully you can be of assistance to see what the next step is to get these 10 boxes sent back. We hope never to deal with Kohl's again. *** and ***** ******

    Desired Settlement: PLEASE have UPS pick up these 10 boxes and credit our account to $zero.

    Business Response:

    We apologize for the inconvenience and frustration our cus***er experienced with her most recent Kohls.com order. It appears the cus***er has reached out to us through a different channel. We have scheduled a pick up via UPS for the items and have resolved our cus***er's concern.

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ***** ******

    this is partially resolved. Kohl's did in fact finally get the pick up order correct. We are now waiting on Kohl's bill to see if in fact they credit the correct and complete amount. If that happens, we will consider this experience completed.  Thanks for your help and patience. 

    ***** ******

    Business Response: Our cus***er has reached out to us through a different channel and it appears their concern has been resolved on our end. At this time, we consider this matter closed. 

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** ******

    6/3/2016 Problems with Product/Service
    6/3/2016 Problems with Product/Service
    5/31/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I ordered some shoes online in January, but the wrong ones were sent to me. When I called customer service to tell them, I was advised that someone from the customers resolve team would contact me to schedule a pick up later that week. After two weeks, this still hadn't happened, so I called back and was told that's not the way Kohls does it, and that I needed to drop them off at the store. I did so and the lady at the store did not give me a receipt since everything was documented and now Kohls will not refund me for the shoes I returned. I have called 4 times and was told each time that the refund will come within the next pay cycle and it doesn't and nobody has contacted me to let me know that there still an issue. I finally received an email this morning from Kohls stating that I have to go to the shopping center I returned the shoes at over three months ago. Each time I call, I get a runaround for their error and am told different things. I just want my refund so I can cancel my credit card with them and not deal with this company anymore. They don't seem to take thier customer issues seriously. Can you please help? I returned the incorrect shoes that were sent to me, I just want my money back.

    Desired Settlement: Refund for the wrong shoes that were shipped to me taut I returned in Feb.

    Business Response:

    We apologize for the inconvenience our customer experienced regarding Order 2854817180.We did process a credit for our customer in the amount of $64.15 for SKU#95566011. Please allow 7-10 business days for this to post to our customer's Kohl’s Charge ending in 5549.

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******** ***************

    5/29/2016 Problems with Product/Service
    5/28/2016 Delivery Issues
    5/26/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: Rebate declined. Rebate (tracking number 726710494) is declined, due to 4 reasons: The purchase date is missing or illegible. An original rebate register receipt/ packing slip was not provided. The postmark date for this promotion was not met. Missing Purchase Location However, those reasons are not valid. For example, the purchase date is 03/05 while the rebate is for purchases between 03/03-03/08. The claim that purchase location is missing is ridiculous: I purchased from Kohls and the rebate form was downloaded, filled and sent to Kohls; apparently the purchase location is Kolhs.

    Desired Settlement: issue the rebate

    Business Response: We are more than happy to research our customer's inquiry. We are requesting a copy of the rebate form mailed in be provided in order for us to research further. 

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    The perfunctory response provide zero useful information. Neither am I informed if they are going to issue the rebate Nor am I informed the reason for the previous denial of the rebate.


    Regards,

    **** **

    Business Response:

    We have partnered with our rebate department and based on the information received, we agreed to mail out our customer a $5.00 check. Please allow 4-6 weeks delivery, since this is being processed via third party.

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,
    **** **

    5/25/2016 Delivery Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: On April 17th I placed an order for a spring jacket. To expected delivery date was between April 21st and April 26th according to their website. When it did not arrive by the final date I decided to check online for information as to where it was. I was informed during an online chat with a representative there had been an issue during shipping and it was damaged and being sent back to them by the shipper and I would be getting a refund. I asked if there were any way I could get a replacement sent out versus the refund so I was still getting the sale prices and discounts I qualified for. I was told that they couldn't do that without reordering the jacket and I was assured it was still in stock in my preferred color and size. I was told I would need to call them to place the order however because they can't do so over chat. I contacted them on the phone explaining what I was told in chat and I placed the order and once again told it was still in stock. A few hours later I received an email that the new order had been canceled as it was now no longer in stock even though I had asked twice to make sure. So I simply chalked the jacket up to a loss and waited for a refund on the money. By May 4th there was still no refund so I made contact again and told them of my displeasure with the fact that I had yet to receive my refund. I was then told that the coat was out for shipment, I explained if it is ruined then I deserve a refund. I was told I would need to contact the post office as the package has been switched to them from FedEx. I do not feel that is my job and told them they have much more information on that as I do not have a new shippin number, without a shpiping number the local post office can't do anything. I wanted either the jacket or my refund. I was told they would need to contact me back and please give them 24-48 hours to figure out what is happening with the shipment. Then I get a reply email telling me that they are still waiting for it to be shipped by May 13th 2016. I waited and waited and now it is the 19th and still no Jacket. I am getting no where dealing with them myself. I am coming to you for help. Also the credit card that needs to be refunded is that of my ex husband who was gracious enough to allow me to use his card as they did not carry my size on the store.

    Desired Settlement: There are only 2 acceptable possible outcomes. 1. My Jacket is found and delivered in perfect condition and within a timely manor (shipping expedited withing 2 days from receipt of this notice or 2. The credit card which we used to place the order is refunded.

    Business Response:

    We apologize for the inconvenience the customer experienced with Order 2093251842. Unfortunately, we no longer have the jacket in stock. We did process a return in the amount of $41.02 to the customer's MasterCard ending in 1424. If you wish to reorder when it becomes available, we will be more than happy to honor free shipping and a 30% discount (exclusions may apply).

    Consumer Response: Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
    According to the email which I received before I received this message you are not giving a 100%refund. There is roughly a $10 discrepancy so until I see the FULL amount issued to the card I will not be accepting this resolution as all trust with your company has been lost.
    Regards,

    ******* ***********

    Business Response: We have reviewed our customer's concern and have confirmed the full order amount for Order 2093251842 was $41.02. This amount was charged to the MasterCard ending in 1424. If the amount is different on the customer order confirmation or credit card statement, we are requesting a copy to review further.

    Consumer Response:

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I Also confirmed credits were made on two separate occasions totalling the full $41.02 When reviewing the credit card statement. 

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******* ***********


    5/25/2016 Delivery Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: This is in regards to order #3425561064. I had placed the order online and updated my billing and shipping address to my new home address of **** ********* ***** ***** ******* ** *****. I received notification yesterday that it was delivered and did not see it at my house. I went online and saw that kohls had shipped it to my old address when i specifically told it to send it to the 8001 clamshell address. I started an online chat with kohls customer service and they said there is nothing they could do to fix it and that I am out on the $140 i spent for this coffee maker. I had updated both my billing and shipping to the new address at 8001 clamshell and the online support wouldn't help me with my situation. The people at the old address said they did not have it. My credit card address is 8001 clamshell, so if the system processed it with the old address, it should of threw up a flag and not went through.

    Desired Settlement: I want the coffee maker shipped to my correct address of **** ********* **** ***** ******** ** *****

    Business Response:

    We apologize for the confusion regarding the shipping address. The customer placed Order 3425561064 on May 06,2016. It does ask the customer to confirm the shipping address twice. Once when the shipping address is selected and prior to submitting the order. The website clearly specifies there is a 30 minute window for cancellations. Unfortunately, the customer would still be responsible for the package.

    We may be able to make the following changes within 30 minutes* from when you placed your order:

    •  Cancel your order
    •  Decrease the quantity of an item
    •  Remove an item
    • Apply a valid promo code**

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I had entered the correct shipping and billing information into the checkout page and the system did not accept it.   This would be a kohls website error, not one of my own.  The billing/shipping address is not even my address that is registered to my card.   So does that mean aall one needs is a cc# and the can send packages anywhere in the US?   All i wnat is the product i paid for or my money back.

    Regards,

    ****** *******

    Consumer Response: Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I do not consider it closed as I am the one without my coffee maker.
    Regards,

    ****** *******

    Business Response: We stand by our previous statement. At this time, we consider the matter closed.


    5/24/2016 Billing/Collection Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: I placed Kohls order 5211516613 on Kohls.com on 5/5/16. I paid using three Kohls Merchandise Credit (KMC) and a Kohls gift card. I very deliberately and specifically entered my three KMC first, and each was left a $0 balance after being applied, card numbers ending in 5124 for $3.58, ending in 2956 for $20.68, and ending in 8058 for $29.98. That left a total due of $0.83 to be charged to my gift card ending in 1149 which had a previous balance of $29.33, leaving a balance of $28.50. When Kohls processed the order, they reversed the order that cards were processed in and applied my entire gift card to my order leaving me with a $0 balance on the gift card 1149 and a $28.50 balance on the KMC 8058. This was not the way I entered my cards to be processed because this was not what I wanted.

    Desired Settlement: Kohls needs to immediately refund the $28.50 to my gift card 1149 or send me a new one for the same amount. They did not have the right nor my authorization to charge the amount they did to my gift card.

    Business Response: We apologize for the inconvenience our customer experienced when placing Order 5211516613 on Kohls.com. Unfortunately,  our system is set up to deduct the  balance from the gift card with the lowest amount first followed by the gift card with the next highest amount. Even if the gift card was entered in a specific order, our system would not deduct the value until it goes into processing. Regrettably, we will not be reversing the transaction as requested since it was not Kohl’s error.

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ********* *****

    This is not stated anywhere on your site. Kohls did not have my permission to charge my gift card for the amount that they did. This needs to be refunded immediately.

    Business Response: We stand by our previous statement. At this time, we consider the matter closed.

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    Kohls has made no attempt to resolve this matter, nor have they even offered an apology. 


    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ********* *****

    5/24/2016 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: Kohls has yes 2 you rewards. I signed up for it over 1 year ago and I have not received the first reward. If you spend $100 you get $5 in rewards. I called their customer service line for yes 2 you rewards and they told me the problem was when I signed up the cashier entered my information incorrectly. They fixed my information and said they was sending me a $5 reward. I asked them to check my Kohls charge to see how much I have spent at kohls. Since you get $5 for every $100 spent. They said I would have to be transferred to the Kohls charge card department because they did not have the ability to look that information up. Once transferred they told me I have spent over $1100 on my Kohls charge, that does not include all of my cash purchases.They owe me at the least $55 in rewards but with my cash purchases it would be over $100. I have contacted the store by phone and email and cop orate several times by email. They assigned it a reference number for tracking number bur I cannot enter it because I keeps getting flagged as a social security number. over a week later I have not heard anything about my complaint

    Desired Settlement: The rewards I am owed

    Business Response:

    Upon review of our customer's inquiry, we have applied 1100 points on our customer's Yes2You Rewards account. As of today, May 24, 2016, our customer has a balance of 2572 points on his rewards account. The next rewards certificate will be generated the first week of June 2016.

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** *****

    5/24/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: On January 29rd 2016 I purchased 5 appliances from Kohl's.com, order number 4723633877, that entitled me to a $50 prepaid visa card supplied by Kohl's. After supplying the proper rebate form, rebate receipt, and barcode labels, I received notification from Kohls that my rebate was valid and was processed on February 28, 2016. This is what they sent me: $50.00 Prepaid Card Rebate Information For: 720356180 Promotion: Receive a $10 Kohl's Visa Prepaid Card with the purchase of select products (Multiple SKUs) at Kohl's or Kohl's.com. Submission Type: MAIL-IN Date Received: 02-28-2016 Status Detail: Your rebate is valid. Please allow up to 30 days to receive your rebate. The rebate says "please allow 30 days to receive your rebate. On March 29th, 2016 I contacted Kohl's web chat and they told me to give it 2 more weeks which I did and re-chatted with them on April 14th, 2016 and again a web chat representative told me to give it another 2 weeks. It has now been a total of 8 weeks since the rebate was declared received and valid by Kohl's. That is the longest amount of time it was suppose to take. Even the paper rebate itself says up to 8 weeks. In any stretch of the imagination the valid prepaid visa card that I am owed by Kohl's is past due. I would like it provided to me immediately with tracking so I know it has been shipped instead of the run-around that it will be another 2 weeks.

    Desired Settlement: To receive my $50 prepaid visa card.

    Business Response: We apologize for inconvenience the customer experienced due to the delay in processing his rebate. Upon review, we can confirm a prepaid $50.00 Visa gift card was processed on April 23, 2016. Please allow 7-10 business days to receive via mail. 

    Consumer Response:

    Better Business Bureau:

    It has now been 10 business days and I have not received my pre-paid Visa gift card of $50 from Kohls. I once again chatted with a Kohls representative on Thursday May 5, 2016 who said give it 15 business days from April 23rd.  Kohls can not keep on pushing the date back. It has now been well over 8 weeks since my claim was processed and validated and has been 10 business days since April 23rd, the date Kohls said I was to receive the gift card in their response to my complaint. I ask Kohls again to provide me the gift card and if need be provide shipping/tracking details to prove that it has been mailed. 

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ***** ******

    Business Response: We apologize for the inconvenience and the delay the customer experienced because of their rebate. We received confirmation that a $50.00 Visa prepaid card was mailed on April 23, 2016. Please allow a few more business days to receive. 

    5/22/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I ordered a mirror in March 2016. It was delivered to an address in New Orleans, Louisiana on March 29, 2016. We live in Pewaukee, Wisconsin, and the rest of our order was delivered to us, so I don't know why the package had a New Orleans address. After finally convincing them them that I did not receive something that was delivered to the wrong state, on April 4, 2016, online customer service said they would issue a refund, which takes an average of 7 days. We still had not received a refund, so we followed up again. On April 20, 2016, Kohls online customer service said that the refund was coming. We still have not received it, and every time we ask online, they just say it'll be an average of 7 days, but we've been waiting since April 4th. We had to pay our credit card bill with the money because they have not issued a refund.

    Desired Settlement: We want our money back! Our order number was #4820629965

    Business Response: We apologize for the inconvenience with Kohls.com Order 4820629965. We have processed a return for our customer. We have mailed out a Kohl's Merchandise Credit in the amount of $8.55 on May 11, 2016  and applied a credit of $67.27 to her Kohl's Charge ending in 4015. Please allow 3-5 business for it to post to your Kohl's Charge and 7-10 business days to receive the Kohl's Merchandise Credit via mail.

    5/22/2016 Advertising/Sales Issues | Read Complaint Details
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    Additional Notes

    Complaint: I came to Kohl’s department store on 05/08 to make a purchase for my daughter. I received in e-mail message from Kohl’s offering 10.00 off 50.00 purchase. The coupon had following discloser attached to it $10 COUPON IS VALID ON A MINIMUM $50 PRE-TAX SELECT FASHION AND SILVER JEWELRY (EXCLUDES FINE JEWELRY), WATCHES, WOMEN’S ACCESSORIES, COSMETICS & FRAGRANCE, WOMEN’S APPAREL AND ACTIVEWEAR, HOUSEWARES, HOME TEXTILES & DECOR PURCHASE FOR ONE TRANSACTION MAY 1-8, 2016 IN STORE AND ONLINE WITH ANY TENDER TYPE. Coupon must be surrendered at time of in-store purchase or Promo Code/Barcode must be entered at Kohls.com to receive discount. Limit one coupon per customer. Coupon can be combined with other offers.This dollar-off coupon will be applied prior to percent-off total purchase discounts/ coupons. Coupon cannot be redeemed for cash. No cash back.Coupon not valid on the following merchandise: Gift Cards; Kohl’s Cares® cause merchandise or other charitable items; prestige brands of cosmetics, skincare and select prestige brands of fragrance; Columbia; Dyson; Levi's; Nike; select electronics/electrics; consumables; and select online-exclusive merchandise. For a complete list of these merchandise exclusions, go to Kohls.com/exclusions or look for signs in our stores. Coupon also not valid on price adjustments on prior purchases; payment on a Kohl’s Charge account; taxes, shipping and/or handling fees. Reproductions or duplicates not accepted. Return value of merchandise purchased with this dollar-off coupon will be subject to adjustment. Coupon is nontransferable. See associate for details. I selected dress and 5 pairs on underwear and came to the cash register to pay for them. Cashier advised me that for some reason the coupon is not processing by register. She stated that she is not sure why as my purchase should be valid for it. She consulted another cashier who also stated that coupon should work. Then they called one of the managers who originally also stated that it should work. Then- as it still was not, he stated that underpants do not qualify and are excluded. I asked him to show me where does it say that. He was unable to provide me with that information. He ultimately stated that women’s apparel and intimate apparel are separate categories of merchandise. (As a relevant comment here I would like to note then when I search Kohl’s web site for “Women’s apparel” it brings intimate apparel as well). On 05/09/2016 I contacted Kohl’s customer service via chat and they stated that intimates are excluded, that it is not defined anywhere but they are and they can provide me with 15.00 off online purchase if I want. I clarified to them that I do not want to buy any more items from them and would like to receive an answer to my question. Chat associate provided me with phone number and address for further inquiries. When I called Corporate Office I was provided with the same vague statement that it is excluded and I can see the list of exclusions on their web page. We reviewed it together and that page did not provide any relevant info to my inquiry as it just listed standard for US retail industry high end cosmetics and sports and brand name exclusions. Associate from the corporate office also stated that she does not have any address that she can provide me for corporate complaints but she can transfer me to the office that can assist me further. She transferred me to some generic voicemail and I am still waiting for call back. As I was unsatisfied with such response, I called back and spoken with another associate of Corporate customer service and her manager. Both individuals stated that there is no address for corporate complaints and that items that I was buying must have been excluded. I find that the advertisement is very misleading and their resolution has the same misleading – reel you in to buy more from Kohl’s policy rather than addressing the flaw in their procedures. And to sum up my concerns are: • Advertisement statement is unclear and is intending to mislead consumer • Representatives of the company are not providing with the clear way of being able to address the issue with company executives

    Desired Settlement: I would like to be provided with 10.00 refund it the form of the check payable to me as well as explanation of what is being done to correct the flaws in the advertisement by Kohl’s

    Business Response: Our customer has reached out to use through another channel. It appears that we did apply a $10.00 credit to the customer's Kohl's Charge ending in 4869 and resolved our customer's concern. 

    5/21/2016 Problems with Product/Service | Read Complaint Details
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    Additional Notes

    Complaint: I purchased a large order from Kohl's online which was delivered to my home. The total of the order is $984.20. I decided I did not want the product and contacted their customer service and asked that they issue call tags to have the merchandise picked up as I was not able to return it to the store. They issued the call tags and the merchandise has been returned but they have only issued credit for $102.30.

    Desired Settlement: I either want the remainder of the refund due to me OR I want them to return the merchandise to me. I prefer the refund

    Business Response:

    Upon review of our customer's inquiry regarding Order 4478625168, it appears it is a duplicate order. The customer did confirm receiving the original order in full and is responsible for her balance of $984.20. The reason she did not receive credit on her Kohl's Charge is because she was not double charged for the items in question. The items were sent in error.

    5/21/2016 Problems with Product/Service | Read Complaint Details
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    Additional Notes

    Complaint: I made the pick-up order via kohl's.com, but missed the pick-up deadline. The order then got cancelled. However, I only got the partial refund back to my kohl's charge. I never received the merchandise credit that should be around $80 and mailed to me. I've had emailed and chatted online with Kohl's agents multiple times. They said I needed to go to store because they couldn't handle it online. I called the store. The store associate said they couldn't process online order refund. This has been so long and wasted a lot of my time. Please fix it asap.

    Desired Settlement: Send me the refund.

    Business Response:

    We apologize for the inconvenience the customer experienced due to not receiving her Kohl's Merchandise Credit. Our records indicate we did mail our customer out a Kohl’s Merchandise Credit to the billing address listed on the order on February 06, 2016 in the amount of $75.00. We verified that the Kohl's Merchandise Credit still reflects a balance on it. We processed a request to mail out another Kohl’s Merchandise Credit to our customer on May 09, 2016. Please allow 7-10 business days to receive via mail.

    5/20/2016 Problems with Product/Service | Read Complaint Details
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    Additional Notes

    Complaint: Placed an order on September 27, 2015 on kohls.com. Paid with my Kohls credit card. Item stopped working correctly so I was told to return it in store. I went to Valencia, CA store with the packing slip, online order number and print out to return it and was told by customer service that there was a problem returning it to my kohls credit card. I paid with my kohls credit card. They said that's correct. Let's call Kohls.com and find out why. Employee at Kohls store called kohls.com. Employee and I talked to kohls.com employee. She said I was correct. I paid with Kohls credit card and the amount of $66.86 should be returned to my card. The employee told her it wouldn't work in store. So after 45 minutes on the phone kohls.com customer service said they would pick it up from my house and do the credit from the warehouse manually and they would note it on my account. So I said okay and returned home. UPS picked up the package two days later. One week later, Friday 4/21 I got an email from UPS saying the package was delivered to kohls.com. I called Kohls again, they said that when they checked it in it would be credited to my kohls credit card. I checked my Kohls credit card statement daily for credit. It finally showed up on 4/27/2016. It said that they were sending a merchandise credit of $66.86 and only crediting $0.90 to my Kohls charge. I called on 4/29/16 and explained to them that it was supposed to be back on my card. They said it was credited back to my card. I said that's not what I see. I see a $0.90 credit. They said no it's the full credit and will take 7 days to show up. I said that's not what it says. She'says I will transfer you to the Kohls charge department to verify. I said okay. They transfer me. I talk to Kohls credit and they say that they see a the .90 cent credit and that I would need to talk to kohls.com again. But they couldn't transfer me because they just closed. They said to call back in the morning. I call back on 4/28/2016 and I talk to customer service. Same story. So I demand to talk to customer service manager. I explain it all again and she says I assure you Mrs. xxxxx it will be returned to your card. Check your statement in 7 days. 5/4/2016 My doorbell rings. I get a package from Kohls.com It's a merchandise credit for kohls in the amount of $66.86. I call Kohls.com again and talk to customer service. They say they can't do anything because a credit was issued. I demanded to talk to a manager. She contacts customer resolution and says she can't do anything because the credit was already issued. I said cancel the credit and put it back on my Kohls card and she says she can't because they issued a credit. I asked why I'm paying for their mistake, she said I would have to call corporate and ask for a resolution. I then hung up and called corporate. Of course closed. Order was returned with original package with packing slip, online order receipt and kohls charge statement proof. I want the amount returned to my card. The way I paid for it.

    Desired Settlement: I want the amount of $68.66 returned to my Kohls card as I was promised several times.

    Business Response: Upon review of Order 3500346271, it appears we did apply a credit in the amount of $46.86 on April 13th, 2016. The original order amount was for $68.66. We did process an additional credit for $21.80 to the Kohl's Charge ending in 6940 to make up for the difference that was not applied when the item was returned originally. Please allow 5-7 business days for this to reflect on to their Kohl's Charge. 

    Consumer Response: Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    That return that was processed for April 13th for $46.86 on the 13th was for a pair of Nike shoes. A completely separate transaction. I want the full amount refunded to my Kohls charge for the purchase of the flat iron in the amount of $68.66.

    Regards,

    ****** *******

    Business Response:

    We did apply a credit to our customer's Kohl's Charge in the amount of $21.80 on April 13, 2016. We processed an additional credit today in the amount of $46.86 to the Kohl's Charge ending in 6940 to make up the difference for Order 3503446271, bringing the total credit to $68.66. Please allow 5-7 business days for this to reflect on to their Kohl's Charge.

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** *******

    5/19/2016 Delivery Issues | Read Complaint Details
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    Additional Notes

    Complaint: I placed a order for 17 small kitchen appliances (4 slow cooker, 5 mini blenders, 3 mini chopper, 5 coffee makers) of $14.99 each on April 9th 2016. The total of the order after 15% discount code was $222.88 The items also had a $10 each mail rebate. When i received the delivery via UPS, i was given only one box with 3 slow cooker. When i contacted UPS about the remaining order i was told other boxes are being sent back to Kohls as they had used same shipping label on all boxes which was not correct according to UPS. Contacted Kohls.com customer care and after long discussion and speaking to a supervisor, i was promised that the order will be resent once they receive it.The items were meant as a return gifts for my friends and i was awaiting delivery of the same. I had a chat with customer care asking the status after few days and i was promised it will be reshipped soon. When i did not receive any update i contacted Kohls customer care again and this time i was told i had been given wrong information and i will not be receiving the order. They claimed the discussion with a supervisor never happened and improper information of redelivery was made by the kohls employees. They asked me to reorder the items and told me they won’t provide the $10 email rebate on the new orders. I had long discussions and then gave up as kohls was not keeping up the promise on the delivery on the items and also on the discounts promised. I agreed to accept the refund. After 3 days i received a refund of @126.44 . I called Kohls.com to enquire on the refund amount and i was told they had deducted the amount for the 3 slow cooker and the $40 kohls cash purchase i had to make. I told them i did not want partial order nor wanted the 40$ kohls cash purchase as it was forced purchase. I also made the calculation and proved that they had to still pay around $17. They asked me to return the 3 slow cookers and the $40 kohls cash purchase item to Kohls and take back the money. But when i returned the partial items kohls employee told that they can’t give me the money but i will have to keep the kohls cash and make a purchase. For the 3 slow cookers also they mentioned they can’t return the complete amount but will deduct the 10$ worth of kohls cash again. (which was already deducted by kohls.com while refund). When i indicated that it was already deducted i was told its not updated in their system and the system won’t allow them to return the money. Now i don’t have the order delivered, My housewarming return gifts plan is spoiled by kohls inefficiency to deliver as promised, I lost out on the $170 mail rebate, I am stuck with 3 slow cookers which i don’t want and not getting the money back as i don’t want the so called Kohls cash and also stuck with 40$ of Kohls cash which is like making me forcibly shop at kohls which i don’t want to. Its has been complete torture at multiple stages over the past 25 days. The customer support is totally inefficient and keep changing their words.

    Desired Settlement: I want them to take their partial delivery as its of no use to me and return actual cash in place of the so called "Kohls cash". I want them to provide complete delivery of all products ordered for same price along with the promised $10 rebate on each item. I want them to compensate for the daily torture, waste of time and energy over the last 3 weeks.

    Business Response: We apologize for the inconvenience experienced in regards to Order 5075649669. Upon review of the customer's order, the rebate will only allow a quantity limit of 5 items per household. Therefore, the customer would only qualify for $50.00, not $170.00 as stated by our customer. The customer is more than welcome to submit the rebate for the 3 slow cookers received and receive the rebate for those, if they wish to do so. We are more than happy to send our customer a $40.00 Gift Card to replace the Kohl's Cash earned for the original order, as well as for the inconvenience. An additional credit was requested to be processed today in the amount of $39.28 to the Visa ending in 2974. Please advise the customer to allow 7-14 business for it to post their credit card account.

    Consumer Response: Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    The details in the response from Kohls stating that i would be eligible for only $50 cash back is incorrect. Please find the snapshot of the Kohls rebate form terms which clearly states that "Limit 5 rebates per product per household". Since i have 4 different products i would have been eligible for $170 cash back. 

    I also had a chat with the Kohls Rebate customer care to confirm my understanding before placing the order and they confirmed that my understanding was correct and i will be eligible for the stated cash back. The kohls rebate chat reference number which confirmed the rebate is 1465143. 

    The proposed resolution to replace the 40$ kohls cash with a equivalent 40$ gift card and to hold onto the slow cookers which i already have with me does not change the scenario.

    I would appreciate a better compensation for the miss from their part and also for spoiling my housewarming gift plans. 


    Regards,

    ******* ***** *******

    Business Response:

    On our rebate form, it states 5 per product per household, meaning 5 of the qualifying items per rebate form. We stand by our previous statement. At this time, we consider the matter closed.

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


    I provided the transcript of the chat where the Kohls rebate customer care had stated otherwise. But still the reply goes on to state the opposite.

    So on the BBB forum as well i proved all the claims with the necessary proofs but sill Kohls does not want to accept it and just replies the matter closed. 

    Summary of the transaction:

    Placed an order of 17 items which does not get delivered. only 3/17 items are delivered

    Customer service keeps saying they will deliver soon for 20 days before saying i was given wrong information. 

    I was told i will be given the money back .

    I am returned partial money. Asked to keep the 3 items and some “kohls cash”

    I did not want those partial items or kohls cash. went to return it.

    Kohls again gave partial money and remaining amount in form of “kohls cash”

    I rejected it.

    Came to BBB forum. Gave the details.

    Kohls replied with false information about the chat information i mentioned.

    Luckily i had the transcript and I provide the transcript of the chat.

    Kohls just reply back saying matter is closed without even mentioning about the transcript details.

    Closing comments:

    So much for customer satisfaction and promise. All the levels can just say “Information provided to you was wrong (and we wont do anything about it)”.

    No thanks for the experience. Will make sure to purchase from reliable places in future.

    5/17/2016 Problems with Product/Service
    5/17/2016 Advertising/Sales Issues
    5/16/2016 Billing/Collection Issues | Read Complaint Details
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    Additional Notes

    Complaint: I received a $10 off coupon for which I satisfied the requirements with an online order. I tried to enter the code with a pin THREE times to no avail. I called ******* at 4:54 pm on 5-1-16. Despite 26 minutes and help from her supervisor the only progress I made was with an offer of 1/4th the original. They claimed they could not find the coupon in their system. This is not my problem. I did not solicit the coupon and I expect it to be honored! HELP!

    Desired Settlement: I would like a valid $20 coupon for my trouble, not worth the trouble but acknowledging their problem.

    Business Response:

    We apologize for the inconvenience our customer experienced when attempting to place a order on Kohls.com. We are requesting for our customer to attach a copy of the email or coupon so we may research further on our end. 


    5/16/2016 Problems with Product/Service
    5/15/2016 Advertising/Sales Issues | Read Complaint Details
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    Additional Notes

    Complaint: Hello, I had received a Kohl's Cash a while back for creating a baby registry in the form of a $20 store credit. The email that I received had absolutely no expiration date on it. I just figured that I didn't have to use it by any certain date. Once, I tried to make an order on kohls.com, and the site rejected my Kohl's cash because they said it was expired. I would have never waited so long to use the kohl's cash had I known that it was going to expire by a certain date. My kohl's cash should have had its expiration date stated on it so that I would have known when the expiration date was. If you send a $20 store credit (like Kohl's Cash) to someone and you state absolutely no expiration date on it, then that customer shouldn't have to find out at checkout, like I did, that it did somehow expire on a date that had never been mentioned. I feel it was misleading that my kohl's cash didn't work at checkout, and it never had an expiration date on it to begin with. This is definitely false advertising, and I would like my $20 kohl's cash reissued to me so that I can actually use it at some point. I've already tried emailing customer support, but no one has gotten back to me in almost a month now.

    Desired Settlement: $20 kohl's cash

    Business Response: We are more than happy to research our customer's concern. Is the customer able to provide the email in which the $20.00 coupon was sent, so can further research on our end. 

    5/13/2016 Problems with Product/Service | Read Complaint Details
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    Additional Notes

    Complaint: I purchased 5 items at the Jericho, NY 11753 kohls store 5/4/16 at 6:41pm and discovered when I arrived home that only 4 items was received. I went back to the store 5/5/15 6pm and spoke with a manager named Lisa who advised me she couldn't help me. The loss prevention supervisor named Malena claimed the cameras showed the cashier at register 11 put 5 items in my bag. I asked to see the camera and was refused. I absolutely 100% know I only received 4 items in my bag. I am requesting a refund or the 1 item I did not receive.

    Desired Settlement: I'm requesting the item or a refund.

    Business Response: We have reached out to our customer directly. We did process a return for our customer and applied a credit in the amount of $6.33 to the Visa ending in 3852. Please advise the customer to allow 7-14 business days for it to post. We apologize for the inconvenience the customer experienced due to not receiving her item. 

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******* ******

    5/13/2016 Billing/Collection Issues
    5/10/2016 Delivery Issues | Read Complaint Details
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    Additional Notes

    Complaint: I ordered items from Kohls.com website last month. With zero notification they cancelled my order due to the name identified on the credit card. Half of it was paid with a gift card, and the other with my personal card. They ask you for address, email, number and cant use one of them to let me verify the name on my card? So if I would not have called today they would have never told me the order was cancelled and give me back access to the gift card!! Very bad tracking and customer service!

    Desired Settlement: I definitely would like a new gift card, and really they should work on there process of communication with customers if there is an issue like this in the future.

    Business Response: We apologize for the inconvenience the customer experienced due to the cancellation of Order 4988364488. A request was made to apply the funds from the gift card tendered on the original order on to a different gift card for our customer. She will be receiving a new gift card with the balance of $25.00 within 7-14 business days. 
     

    Consumer Response:

    The reason why I feel that this is not a adequate response to my complaint is that they are responding in the standard way "here is your gift card back".  No!  I would like to ensure that the process is changed or altered to contact the customer in some why letting them know that the order has been cancelled.  I was waiting for this order, and it is unacceptable for them to blow it off and act like its no big deal.  The customer service representative has no concern what so ever that my order was cancelled, or that no contact was made.

     

     

    Business Response: An email is generated when a order is cancelled or modified to the email address provided on the order. We apologize for the inconvenience this may have caused. 

    Consumer Response: Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ****** **********

    5/10/2016 Billing/Collection Issues | Read Complaint Details
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    Additional Notes

    Complaint: I went to Kohl's to shop and once at the check out counter the clerk asked me if I wanted to open a Kohl's credit account. She said that I'd save tremendously on my purchase if I did. I opened an account. When the bill came I made a payment. It wasn't for the entire amount just the minimum amount due. I received another bill and was late making that payment. Kohl's began charging me late fees and interest. The late fees and interest now total $152.02 on my original order that totaled $48.00. They also began calling me from several different numbers multiple times a day.And they keep adding on the fees even though I have now paid the original balance. I can understand one late fee of $30 but to keep adding them on is ridiculous.

    Desired Settlement: I want Kohl's to stop calling me, to stop charging my account fees, and to erase the late fees and interest from my account.

    Business Response: Upon further review of our customer's Kohl's Charge account ending in 0781, it appears his initial payment was due on November 02, 2015, but was received on November 19, 2015. This caused him to be assessed a late fee and interest charge, which continued to accrue more late fees and interest charges. We did waive $200.76 as a courtesy, since the initial payment was not received by the due date.  The customer's balance will reflect a credit of $48.74. Please advise the customer to please allow 5-7 business days for this to post on his Kohl's Charge.  Also, the customer may register their account at My Kohl's Charge for FREE online payments. They may also schedule one payment per day for up to 180 days in the future. Payments made after 7 p.m. (Central Time) will post the following day. We also offer numerous payment options:


    Automated Phone System: Use our automated phone system 24 hours a day by calling ###-###-####, to make a FREE payment. A bank routing and account number will be required. Payments made after 7 p.m. (Central Time) will post the following day.

    Phone Associate: Call ###-###-####, from 7 a.m. to 10 p.m. (Central Time), Monday through Saturday, or 9 a.m. to 10 p.m. (Central Time), Sunday.  A bank routing and account number will be required. Payments made after 7 p.m. (Central Time) will post the following day. A $10 fee will be assessed for any same-day payment or next-day payment made after 5 p.m.

    Debit cards: Debit card payments are only accepted over the phone with a live Associate. A $10 fee will be assessed for debit card payments.  All debit card payments that are processed will post the same day up to close of business (11:59pm CST).

    Payments received after 5 p.m. (Central Time) will post the following day.

    By Mail:

    Make your check out to Kohl’s Payment Center and mail it to:

    Kohl's Payment Center
    P.O. Box 2983
    Milwaukee, WI 53201-2983

    Customers who reside in the following states: AK, AZ, CA, CO, HI, ID, MT, NV, OK, OR, TX, UT, WA and WV, may send payments to:

    Kohl’s Payment Center
    P.O. Box 30510
    Los Angeles, CA 90030-0510

    In Store:

    You may make a payment at the store using a check, cash, debit card or money order. We also accept payments using a Kohl's Cares® card. Cash or check payments will post to your account the same day, if paid at a register. Payments are accepted until close of business for that store. Please retain your receipt for your records.



    Consumer Response: Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    Hi. I looked over the response. I have no way to access my account online as I do not have a copy of my card. I have sent away for one and will check my account after I receive it. The women I talked to did say that I have a zero balance. I am still receiving phone calls from Kohl's. I will wait before I either reject or accept the business' response.

    Regards,

    ***** ********

    Business Response:

    We will be mailing out the customer a new card for his account ending in 0781. Please advise the customer to allow 7-14 business to receive. If he needs to use the account until then, he is able to have his account looked up at his local store using a government issued ID/DL. As of April 27, 2016, the customer's account reflects a credit of $48.74.

    Consumer Response:

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Hi. Kohl's has credited my account for the late fees and has stopped calling me. Can you change the response on my complain to "Satisfied"?

    Thanks

    Regards,

    ***** ********


    5/10/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: On April 16, I traveled to the Kohl's store in Fair Lakes, Fairfax, VA to purchase new pairs of shorts for the summer. This store is generally a travesty - they are wildly understaffed, with only 2 cashiers on shift even during peak weekend hours, leading to long lines over 20 people long. Kohl's doesn't seem to care about negative customer commentary, as I've mentioned that issue, as well as the one I'm writing about now, to them via Twitter, and I get no response: however, people tweeting positively about the store always get a response from the social media staff. That's stupid mistake #1. Stupid mistake #2 is that recently, with no formal announcement, they changed their policy on accepting expired Kohl's Cash. I earned $20 Kohl's Cash in February of this year by spending a certain amount on clothing: in fact, I was a dollar short of the threshold, so I even bought one of their stupid chocolate bars to meet the quota. Previously, Kohl's honored Kohl's Cash even past the "expiration date" on the ticket as a good, customer-centric policy: however, with no announcement, they've stopped doing this, and began making the shopping experience a waste of time. Most of Kohl's products are actually garbage, made in China and they disintegrate within about a year. They look cheap and tacky, but the pro-customer discounts make it worthwhile to shop there, even with their long lines and crazy understaffing. However, when I discovered today that the Kohl's Cash I not only earned but spent more money on their useless products to achieve was worthless, all of that went out the window. There's now literally no point in buying Kohl's stuff if it's at retail price. I even requested to speak to a manager, who told me that the POS system wouldn't allow her to override the problem. That may be so, but managers at generally any retail store with half a brain have the power to override pricing on items and/or short the drawer to compensate for the $20. This manager neglected to do either of those things. I left them with my $115 purchase and told them they could keep it. In quibbling over $20, they talked them out of $95 in revenue. If they changed their policy because their revenue stream was hurting, it was a stupid decision, because it's now costing them even more in the long run.

    Desired Settlement: I expect an explanation from Kohl's on all accounts: 1. Why, when reaching out to social media staff, they aren't interested in correcting a customer they've done wrong by - you'd think you'd be a little more invested in figuring out why people are upset with your stores 2. Why this store is so wildly understaffed all the time 3. Why the policy was changed to be anti-customer And I expect a reissuance of the $20 Kohl's cash I earned fair and square or we will close our Kohl's charge and not return. If it's really, truly worth losing a customer over, then that's your choice.

    Business Response: As of June 01, 2015, we are no longer accepting expired Kohl's Cash. The Kohl's Cash does display an expiration date on it and whether a store accepted it past the expiration date was up to their discretion. It cannot be used before or after the redemption period printed on the coupon. Our registers can no longer override this. We apologize for the inconvenience.

    Consumer Response: Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    Kohl's has failed to answer the other question at hand as to why their social media staff refuse to respond. Someone in this department needs to be re-coached, or, ideally, fired. Kohl's has yet again committed to ignoring their customer by not fully answering the questions I clearly laid out in this complaint. Is reading difficult for Kohl's staff?

    Regards,

    ****** *****

    Business Response: We have addressed our customer's concern previously. At this time, we consider this matter closed. 

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    The company has NOT discussed this with me previously, so the agent is a blatant liar. In addition, this is an inappropriate response from a business in making business "better."

    Regards,

    ****** *****

    5/10/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: Order # 4288253037 Reference# 160322-005937 I purchased a table via Kohl's.com and paid with $70.00 worth of Kohl's gift cards plus some of my own personal money. My order was cancelled and was notified that I needed to call them to re order. I called them to reorder and they told me that they could not apply the $70.00 gift card and that I would have to pay for it out of pocket if i wanted to still purchase the table. They told me that they would send me the $70.00 gift card in the mail. They have never sent me the gift card! I have contacted Kohl's 8 times via email, live chat, phone calls and even at my local Kohl's store. I have been told everything from my gift card has been sent to I need to purchase $70.00 worth of items on Kohl's.com and provide an order number and they will manually apply it once I email them with the order number. I do not feel comfortable spending anymore money online at Kohl's for fear of them not actually refunding the money. I am asking that they return only what they owe me!!

    Desired Settlement: I would like the $70.00 refunded to my checking account or to be sent to me in the form of a gift card.

    Business Response: We apologize for the inconvenience the customer experienced due to the cancellation of Order 4288253037. We did process a request to mail our customer a $70.00 Gift Card to replace the original form of tender. 

    Consumer Response:

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    Thank you for taking the time to help me with this matter.


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** ****


    5/7/2016 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: For two month's I have been receiving text alerts about sales and promotions. I have called numerous times and I have e-mailed 3 times. asking Kohl's to stop sending them to me. I have been told that it will be taken care of. I was also told to text 564-57 and text STOP. I have done that 6 times. I called again yesterday and talked to a girl named *******. She told me again to text and tell them to stop. I told her that I have done that already. She told me there was nothing else she could do for me. I have been dealing with this for two month's!

    Desired Settlement: I want the text alerts to stop

    Business Response: Upon review of the customer's concern, we did partner with our Marketing Department to research further. The customer needs to send STOPALERTS to 56457 or reply STOPALERTS. If the customer is only replying STOP, that will not stop the mobile alerts from being sent. We apologize for the inconvenience this has caused our customer. 

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ***** ******

    Kohls obviously didn't read my complaint!  I texted stop all on March 15th, March 17th, and April 14th. 

    Business Response: The customer needs to reply STOPALERTS, not only STOP to 56457.  That is the only way to stop mobile alerts. 

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ***** ****** 

    I have texted STOPALL. I have done my part!! You have done nothing. It is not my responsibility, it is yours. You are the ones sending the texts and you need to figure out what the problem is. You should be able to go into your computer and fix it! Quit putting it on me. You have done nothing to solve this issue. You are unbelievable! I am going to take legal action against Kohls if you do not take care of this!

    Business Response:

    Upon review of the enclosed attachments, it appears those are not mobile alerts, but push notifications. To unsubscribe from push notifications the customer needs to go to Settings, then Notifications. Find the Kohl's App. Unselect the "Allow Notifications" button at the top. This should resolve the customer's concern. 

    5/6/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: On May 2015, my daughter gave me a $30 Kohls giftcard for my birthday. I thought I could use the giftcard to make a payment to my Kohls Credit card and sent my other daughter to the Kohls location 700 W 49th St, Hialeah, FL 33012 Phone:(305) 698-3539 My daughter handed my Kohls C.card and the Giftcard to the cashier stating that she wanted to make a payment. It seems that the cashier understood that my daughter wanted to buy a giftcard for $30. Well this cashier tried ringing up the giftcard that my daughter gave her but soon realized that there was a problem and the register wasn't taking that giftcard. (The reason it was not taken is because that giftcard was already activated for $30)The cashier then tossed my birthday giftcard and grabbed a new one charging a $30 giftcard to my kohls C.card. At this point my daughter leaves and does not realize what had happened. When I receive my June bill is when we realize what that cashier did. I went to the Kohls store right away and spoke to the store manager who reviewed video and saw exactly what I just narrated to you. He said that they will talk to the cashier and will replace my birthday giftcard and adviced me NOT to use the $30 rung in error because the value was going to be taken off. July, August, Nov, Dec came and I was still receiving bills from Kohls. I went again to the store and was told that they were still investigating. Well Its been almost a year and I keep getting bills from Kohls, my birthday giftcard was never replaced and I have a $30 giftcard rung in error that I was told not to use. Dear Kohls, I am a 73 year old senior woman that does not speak english very well and I feel that your company took advantage of that and thought I was not going to do anything about it. Well I had my daughter call your customer service Dept 3 times and the 1st time was told that I will get everything refunded but I am still waiting. They opened a dispute for the $30 charged in error and I even faxed a copy of my ID to proof I did not sign for that purchase but was told that the result was not in my favor, and that there was nothing else they could do for me. That's why I decided to have my daughter send you this complaint and see if this is the only way it can be solved. I apprecciate the time you have taken to read this long letter but it was the last resource.

    Desired Settlement: Replacement of my $30 birthday gift card that cashier lost. Remove $30 giftcard charged in error to my Kohls Credit card and remove all finance/late fee charges since May 2015 up to now. a total of almost $97 due back to my Kohls acct.

    Business Response:

    We apologize for the inconvenience and frustration the customer experienced on June 11, 2015 at the Hialeah Store. It appears we did reverse the $30.00 transaction in question on the customer's Kohl's Charge ending 6039 on April 19, 2016. Please allow 5-7 business days for the credit to post to her Kohl's Charge. We do not accept Kohl's Gift Cards as payments on the Kohl's Charge.  Although you cannot make a payment using a Kohl’s Gift Card or Kohl's Merchandise Credit, payments can be made at every Kohl's store using a check, cash, or money order.  Payments can also be made using Kohl's Cares Gift Cards, which are Gift Cards sold by non-profit organizations as part of a fundraising program.  Payments can also be made through our automated telephone system or online through My Kohl's Charge by using your bank routing number and checking account number. We are more than happy to send the customer a $50.00 gift card for the inconvenience and frustration, as well as a replacement for the original that was not redeemed at checkout on June 11, 2016.

    5/5/2016 Delivery Issues | Read Complaint Details
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    Additional Notes

    Complaint: I ordered an item from Kohls.com for a bridal registry on 4/18/16 with two day shipping. Not only was the website so hard to use, but the item was going to the brides house, even though I didn't select that. I could overlook that and tell her about it, but the real problem here is that they never shipped it. I called them on the 4/21/16 and was told that they hadn't shipped it. They did refund my $20 shipping charge and then assured me it would be shipped. I told them that since the shower was in a couple of days, I did not need it and to please cancel the order and refund me. After much back and forth, I was assured that I'd be refunded when I called. Then I received an email telling me they could not cancel the order and that I would need to return it when received. I told them that since they hadn't shipped it, they needed to cancel it since I was forced to buy it elsewhere. I called again and got the same answer. They gave me the tracking number and as of today, ten days after the purchase, the tracking number indicates that it is not even on the way. I talked to someone else today (4/29/16) and was told that it was on the way. The tracking number does not indicate this. I would like a refund. This is terrible customer service and I feel this needs to be addressed with them. Kohls policy of charging you for an item that did not even ship seems wrong to me. I paid for it with my Kohls charge, and have no product. Most places charge after it's shipped. As for me, I just want them to keep the item and refund me. As it stands now I owe money for an item that is not in anyones possession. If they do eventually ship it, I now have to travel to the next state over to return it in store. I am not a happy customer and will not be shopping there anymore.

    Desired Settlement: I would like kohls.com to refund me and keep their item that I no longer need. I would also like to see this addressed with them, as I cannot be the only person that this happened to.

    Business Response: We apologize for the inconvenience the customer experienced due to not receiving Order 5133256380.  We did process a refund in the amount of $82.23 on the Kohl's Charge ending in 4845. Please allow 5-7 days to have the credit reflect on the customer's Kohl's Charge. 

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** *******

    5/3/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I tried to place an online order on kohls.com on Sat. 4-16-16, and got an error code when trying to enter my unexpired rewards. I called customer service the next day (4-17-16) and was told my rewards wasn't expired. My kohls cash was, but was still in the 10 day grace period to use. Then was told I couldn't use it online, only in the store. Due to recent rain and flooding, making roads impassable to my 2 nearest kohls stores, I am unable to shop in person and asked them to find a way to apply it online. The supervisor was on another call and I was told they would call me back and they verified my phone number. They did not call me back. I called again on 4-19-16 and was told once again I couldn't use the expired kohls cash even though it is within the 10 day grace period, because I was attempting to place an online order and had to use it in store. The area is flooded and shopping in store isn't currently an option, my 10 day grace period will expire before I can shop in store. Also when I first tried to place my order online 4-16-16 and called customer service on 4-17-16 my order was eligible for kohls cash ($120.00) and now that I did not receive a call back and still have been unable to place my order or shop in the store, the earning period for kohls cash is no longer available. 4 days after first trying to place a $700 order I have been unable to get the help I need and now it may not even be worth placing the order.

    Desired Settlement: I would like to apply my $40 kohls cash to my unplaced online order because I can't physically go to a store and shop. I would also like the kohls cash ($120.00) I would have gotten if I had been able to place my order on 4-16-16, or 4-17-16 when I attempted to do so several times and called customer service, yet did not receive a call back. I would like improved customer service, I normally don't have these issues with kohls and in the past thought they provided excellent customer service. If a kohls representative could call and assist me in placing this order that would be great.

    Business Response:

    Upon review of our customer's concern, it appears we have extended a courtesy in the past on March of 2016. We did advise our customer it was a one-time courtesy. A supervisor did speak to her local store and the store offered to extend the redemption date ten additional days. Kohl's has the Kohl's Cash earning promotion currently until April 30, 2016, in which she can earn Kohl's Cash as well. We apologize for any inconvenience. 

    Consumer Response:

    I don't think I'm a "most valued customer" after this experience.  Not being able to use my Kohl's cash in store due to flooding in our town and surrounding areas and simply wanting to use it online to apply towards a large order didn't make sense to me and I thought it was poor customer service. Adding in that a supervisor I spoke with that viewed my order, deleted the entire 36 items and put in a set of cookware in my cart did not help this situation either.  This entire experience wasted much of my and my families time and was frustrating for all of us.

    Business Response:

    Once again, we regret to learn of our customer's disappointment. We stand by our previous statement, and consider this matter closed.

    Consumer Response: Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ***** ******

    5/3/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I placed an order on kohls.com (order #4535689186 for items to ship to my home address, which is my billing address. Two days after I placed the order, I received an email from kohls.com to say my items have shipped but to another address which is not mine. I called kohls to rectify this and was told to call FedEx. I then called FedEx and was told to call the USPS because these items were sent via smart post. I then called the USPS and was advised that I needed to call the vendor (Kohls- incident 160413-018033) because only the vendor could intercept the address and make the change. I have spent 6 days calling and emailing kohls, FedEx and USPS, only to be advised amongst all three entities that nothing could be done. I spent over $200 on this order and this is the second time I've had a problem. It appears that kohls outsources their customer service operations outside of the US, whereby the reps don't speak English very well, seem to read from a script and are not empowered to bring any customer issues to a resolution. If I had ordered these items through amazon or another vendor, I never would have experienced these issues or treatment. Complete disgrace and they have lost a customer.

    Desired Settlement: I would like my items to be delivered as ordered or a complete refund.

    Business Response: Upon review of Order 4535689186 , it appears the customer selected the address. Our system requires our customers to first select, and then confirm the desired shipping address before placing an order. Also, a confirmation email is generated immediately after the order is submitted displaying all of the order information. We allow a 30 minute timeframe for modifications to be made to a order or to cancel the order. The customer has used this address in the past for a order placed on December 27, 2015. The customer can contact the recipient  them to send back the items or refuse the order since she is aware of who resides at the address. Unfortunately, this was not a Kohl's error, she would still be responsible for the package. 

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    There is an issue with your website- I certainly did not select this address.  When I confirmed my order, it said it was shipping to Chicago. I still haven't received my items, no one is at the address they were shipped and I have had multiple responses from Kohls with conflicting messages. 


    Regards,

    ******** *****

    Business Response: Upon review of the customer's concern, we did look at the Order Confirmation for Order 4533774007. It shows that it was arranged to be sent to the Burbank, CA address. We are attaching a copy of the order confirmation for review. We stand by our previous statement, and at this time consider this matter closed. 

    Consumer Response: Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


    Again, Kohl's is not understanding that I did not select the Burbank address at all, and that their website automatically defaulted to this address. Rather than them address the issue with their website, which has happened to me more than once, they offered me no assistance to resolve this issue and sent me on a wild goose chase with Fedex and USPS. I still do not have my items and no recourse. Kohl's instructed me to contact Fedex and USPS and both entities have advised that only Kohl's could resolve the issue. Wouldn't Kohl's want to address this for future customers or do they just not value their customers at all? Their process for package resolution is flawed and should be addressed and my items have been shipped to an address that is not mine and I have no way to get my items back. 

    Regards,

    ******** *****

    5/3/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: Around January or February my husband purchased a set of mirrors that are sold exclusively online only. He purchased them as a surprise gift for me for our Anniversary. He used a gift card as a form of payment totaling $267.03. When the items arrived they were damaged and decided to return them knowing we were going to get our money back in the form of merchandise credit to later use in the store. The representative told us we were going to receive a corporate refund check in the mail within 7 to 10 business days. Two weeks passed and decided to give the corporate refund department a call and were asked the time frames, form of payment, etc. After three attempts trying to receive our refund we were told we were not going to receive our refund due to the fact that they could not locate the receipt and shipment origin. I have been cooperative to an extend where I have taken off work, I have missed time and money out of my life.

    Desired Settlement: All I want is for to receive a refund from Kohl's in the amount stated, and I will be more than willing to retract this complaint against kohl's.

    Business Response:

    Upon review of the customer's complaint, I did partner with our Corporate Refund Department to inquire as to what occurred with her corporate refund.  They have verified for me that they are unable to locate the original transaction in which the item was purchased. The customer is refusing to provide specifics so we can locate order and issue her a credit. She states it is in her husband's name, but will not provide an order number. We also did offer her a Kohl's Merchandise credit in the amount of $90.28, which she is refusing as well.  Unless specifics are provided to us, we are unable to issue credit in the amount of $267.03.

    Consumer Response: Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
    The merchandise my husband bought was a gift for me when he picked up the items from the box they were damaged and had no invoice receipt. It is unethical that they are refusing to issue my credit back when my husband paid for the items full price with a gift card. At this point in time if they were a gift from someone else other than my husband it would be embarrassing to ask for receipt. Kohl's is promoting this wonderful hassle free return policy that is clearly fraudulent and misleading. Second I never refused a merchandise credit of 90.28 that they were going to issue us using another receipt from a different order. They leave me no choice in the matter but to file a class action lawsuit against the corporation after being a loyal customer for over 10 years. The corporate refund department treats their customers like criminals assuming we have not paid for the items in question. How do I steal merchandise when it is an online item only? I am not satisfied with their response nor will I be until I get refunded. Like I mentioned before I am going to seek legal advice immediately because apparently I am not the only one with this issue.
    Regards,

    ********* *****

    Business Response: Regrettably without the accompanying proof of purchase we are unable to provide any additional credit. At this time we stand by our offer of $90.28 in the form of a Kohl’s Merchandise Credit.

    Consumer Response:

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    If and when I receive the merchandise credit of $90.28 I would gladly retract my complaint as promised. I have been a loyal customer of theirs for more than a decade and I feel I deserve more respect than I was provided with. Assuming I did not pay for items is very unethical and very unprofessional. I am okay in settling the disputed amount and taking a loss considering how pleasant kohl's customer service has been to me, and how they have provided me and my family with great quality merchandise throughout the years. 
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ********* *****


    Business Response: We partnered with our Corporate Refund department and requested they mail out a Kohl's Merchandise Credit in the amount of $90.28 as of April 22,2016. Please advise the customer to allow 7-10 business days to receive in the mail. 

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ********* *****

    5/3/2016 Delivery Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: I ordered a $50-e-gift card from the Kohl's website on 3/7/16 to have sent to my mother for her birthday. She did not receive the e-gift card, so I called Kohl's to resolve it. I was told I'd receive my refund in a few days to a week. When the charge was still showing up after that time, I called again to see what was going on, I was told that the person I had spoken to the first time had done the refund incorrectly, but I was assured that it was fixed now, and I'd receive my refund soon. I still haven't received my refund over a month later.

    Desired Settlement: I would like to finally receive my refund for the $50 e-gift card I never received.

    Business Response: Upon review of 4905079020, we show the canceled balance of $50.00 on the original gift card purchased. We will be happy to send out customer the $50.00 gift card initially purchased. 

    4/30/2016 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: During the Black Friday week of 2015, I purchased a shaver set at Kohls that comes with a rebate. I sent the rebate following all the instructions. The rebate was approved on 23 December 2015. The rebate can be tracked at www.kohlsrebates.com with tracking number 710524712. It has been well over 3 months, and no payment was sent. I've contacted the rebate many times, and the service that I received is absolutely terrible. All they say is that they have a delay sending out the rebate, but they are unable to give me a firm date. The last 2 representatives were very rude, they closed the chat even before I finished complaining. They were very clear that they don't care if I complain about them to Kohls. They don't value the business with Kohls. In the last chat, I tried, for FIVE times, to get the legal name of the business behind this rebate so I could research about them, and they explicitly denied to give me this simple information! How absurd is that! I can't even know who is late to send my payment! It is just an absurd. How Kohls does business with such company, it's extremely surprising. They are probable giving me a hard time until I forget about it and they keep the money. I'm not sure how much Kohls is involved in that process, as the rebate was not afraid when I told I was going to complain to Kohls Headquarters. I'll stay away from Kohl's rebates, and I have to tell you that this has damaged your reputation, a lot.

    Desired Settlement: Immediate payment. I've spent already a lot of time trying to receive this payment. Enough. Plus, if you care about your business, you'll immediately stop doing business with this rebate processor. They don't care at all about their partnership with Kohls.

    Business Response: Upon further review, we would need more information from the customer, if possible. We would need to know the amount of the rebate the customer is expecting initially so we can attempt to resolve our customer's inquiry. We apologize for the inconvenience the customer is experiencing due to the delay of the rebate.

    Consumer Response: Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    This is an absurd. Simply going to the Kohls own rebate website and inputting my tracking number (all sent in the original message, but here it  goes again: www.kohlsrebates.com tracking 710524712) clearly shows a $250 rebate amount. This is very disappointing.

    Regards,

    **** *******

    Business Response: We have partnered with our Rebate Department and have confirmed a $250.00 Gift Card was activated on April 15, 2016. Please allow 7-14 business days to receive in the mail.

    4/30/2016 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: I have purchased an order over $120 after tax; therefore, I have earned $20 Kohl's cash with this purchase. Unfornately the product did not meet my expectation so I had to return it, I was given $22.50 less than what I had originally paid. The reason given was I had redeemed my $20 Kohl's cash in a different purchase, so I was refunded less the $20 plus tax. In that purchase that I has used my Kohl's cash, the Kohl's cash was marked as a discount off the merchandise, giving it a lesser return value (i.e. The product's price is $59 and with Kohl's cask the refund value is $59-$20 Kohl's cash =$39 will be refunded if return). With that said, since $20+tax was deducted from my initial refund causing me not able to get a full payment back to me and now you are applying the $20 Kohl's cash as a discount and not as a payment in the next purchase; if my second purchase failed my satisfaction and I needed to return them I will only be getting $39+ tax. What happen to the $20+tax that I lost during the first transaction? If I return the second purchase and only get $39 back then I am losing my initial $20 plus another $20 during the second return, total of $40 missing! You are doing a tricky business to steal monies from your customers! We did not 'earn' $10 Kohl's cash for every $50 spent because we had to paid for it. With many retailers, the earned amount will be applied as a payment method (or store credit) and not a direct discount from the subtotal, in order to prevent your customers to earn more Kohl cash in their transactions with less subtotal. My complaints are you did not provide a full refund to my initial purchase, with missing $20+tax and your system should apply the Kohl's cash as a payment and not a discount on the merchandise.

    Desired Settlement: I needed Kohl's to reimburse my lost monies during my returns ($30+tax) I did not get monies back and I should get that back. Please also change your claims about earning $10 Kohl's cash whenever spending $50 because we did not earn it we pretty much paid for it! ( the way you handle it makes it less obvious but that's true that we really did paid for the extra Kohl's cash when it was not refunded to us). Check DSW, when the shoe lovers earn DSW rewards cash there's no strings attach, you can spend it on anything as a payment on your transaction. Not to mention that you regulated that the earned Kohl's cash can't be redeemed until usually a week later (future dates) and gave only one week to use the Kohl's cash if we still remember to use it or did not lose it after that one week of waiting. Your method to make money is very dishonest and I really hope someone will do something to change it. Kohl's used to be my favorite store but your business definitely took a risky turn and your customers like me know it but I still want to give it a chance for improvement.

    Business Response:

    Can a receipt for both purchase and return be provided, so we can research our customer's inquiry a bit further on our end. 

    4/30/2016 Delivery Issues | Read Complaint Details
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    Additional Notes

    Complaint: I drove to our nearest Kohl's to purchase men's shirts. They were out of my size and color, XL. A very professional employee assisted in me in ordering my shirts on the store Kiosk, which was not working well, taking me 20 - 30 minutes to order the shirts. The employee commented on how patient I was. Kohl's charged my credit card for the items. When my order arrived, the packing slip/invoice listed my shirts, however, the package contained a pair a shorts and a different men's shirt in size large. I immediately contacted Kohl's. Their response was that I needed to drive back to Kohl's and return the incorrect merchandise. Kohl's refused to send my correct items. I told them I was not driving to the store to return the incorrect merchandise that they sent to me and that they could send me a return package and I would ship them back. Kohl's said they would have to create a claim review, which they did. The claim reviewed asked me to send them the UPC numbers off of the items I received, which I promptly sent. They sent me a return label, which I need to print and attach to the package to send it back. However, they are refusing to send me my correct items.

    Desired Settlement: I want Kohl's to send me my order, the 2 shirts I ordered, and they are refusing. They are stating in writing that is not how they do it. I ordered 2 shirts. They sent me a pair of shorts and a different shirt. All I want is my 2 shirts.

    Business Response: We are sorry to hear about the customer’s disheartening situation regarding Order 5008876800. Upon review of his order, it appears we have already scheduled a UPS pick up ( Tracking # 1Z76A26E2695863798) for Order 5008876800. I did process a full refund for our customer’s order today. The amount of $13.61 will be applied to the VISA ending in 6709 and I will be mailing out a Kohl’s Merchandise Credit for $20.00, since it was initially a split tender. We apologize for the inconvenience this may have caused the customer.

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Kohl's has not delivered my original order.

    Regards,

    **** ********

    Business Response: We apologize for any inconvenience the customer experienced, due to their most recent Kohls.com order. Unfortunately, in order for the items to be resent, the customer would need to place a new order for the merchandise. We are willing to honor the same discounts and promotions as Order 5008876800.

    4/28/2016 Advertising/Sales Issues | Read Complaint Details
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    Additional Notes

    Complaint: While making a purchase in the store, I found the items that I wanted with an electronic sign immediately above the display of the items. The price was posted as 2/19.99. This was a good price, so I selected 4 items, but when I checked out, I discovered that I was not given that price at all. I was charged 29.99 for 1 and 25.99 for the other 3. I went to the service desk and ended up speaking with the manager, who informed me that she was sorry, but there was nothing she could do. The company that sold the product would not accept that kind of a discount. I feel that the mistake was made by the store and they should absorb the extra cost, NOT the manufacturer. I should be given the advertised price, which was seen by myself, the sales associate in that department, my husband and the manager. I was overcharged by $72.74, however I did have a 30% discount. I would appreciate anything that could be done to get a refund for me. This was all their mistake, not mine, and I believe it's only right that they charge me the ADVERTISED PRICE. I await your reply.

    Desired Settlement: I want them to honor their advertised price and allow my refund as I was overcharged $72.74!

    Business Response: We will be happy to review our customer's concern. In order for us to research further, we request transaction information, such as a copy of the receipt, if possible. 

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******* *****

    4/27/2016 Problems with Product/Service | Read Complaint Details
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    Additional Notes

    Complaint: On 4/23 and 4/24 my wife and I placed 1 order several times for 1 item. Everytime we placed the order it would be cancelled. So my wife called their customer service line to find out that initially they cancelld the order because she put her name for the shipping info. She did not change the shipping address. The billing and shipping remained the same. The they told her that I needed to call, so I did. They then told me the cancelled the order because I was placing the order from another State. Oh my God! I am sitting at my desk at work trying to place the order and I am located in Cincinnati Ohio. I am not in another state. They then tell me to replace the order after I verified my name, the card number, my billing and shipping address, and my date of birth. So I go back online to place the order, and guess what? They cancel the order again. I don't know what is going on but I am ready to close my account and never shop with Kohl's again. My credit limit is only $500, but I have $3500 pending since I tried to place the order so many times. The item we want is $534. My limit on my card is $500 so we placed 2 orders for Kohl's gift cards to cover the balance since you cannot use 2 credit cards online. That was a challenge as well because our gift card order was cancelled 5 times before we called and they accepted the gift card order. Here are some order numbers for your reference: 5153266 625, 5152508 106, 5152219 285, 5152567 198, 5152596 290, 5152516 734, 5153260 942, 4564331 675, there are a few more orders that were cancelled but I deleted them. What type of business is this. I have guess coming in 2 weeks and all I was trying to do is buy an damn daybed. That is it.

    Desired Settlement: I would like to place this measly order and move on with my life. That's it. I want to place it before the promo ends which is 15% off when I use my Kohl's card. I don't want anything else. Just to place the order like I orginally set out to do. Thank you!!!!!!

    Business Response:

    We apologize for the inconvenience our customer experienced due to not being able to place his order on Kohls.com. Upon review, we did remove any restrictions in place, which were preventing the order from being processed. We also will be happy to honor a 30% discount off of a future order as a one-time courtesy (exclusions may apply).

    Consumer Response:

    Dear Kohl's

    Thank you for the offer. I would love to process the new order, but you have $750 pending on my Kohl's card due to the cacnelled orders, and my limit is only $500. If you can release the pending auth's then I can move forward.  Furthermore, can I have a coupon code for the 30% off that you offered?

    Regards,

    ***** *******

    Business Response: The authorizations have been cleared. As of April 27, 2016, the available credit is $498.00. Tomorrow, the full $500.00 will be available. If you wish to take advantage of the 30% discount, please call us at ###-###-####, so we may place the order and apply that for you. 

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** *******

    4/26/2016 Advertising/Sales Issues | Read Complaint Details
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    Additional Notes

    Complaint: On 3/23/16 I purchased Samsonite luggage from Kohls that advertised a $50 Visa Prepaid Card with your purchase of Samsonite Luggage or Accessories Purchase of $300 or more at Kohls. This influenced me to buy the original priced 28" upright luggage. It was showing a sales price lower than $300 but it appeared in the advertisement you were getting a $50 Visa prepaid card using the original price of $359.99. I have the picture to show this I will provide.

    Desired Settlement: I would either like the original advertisement to be honored for the $50 visa prepaid card or a store credit of $50.

    Business Response: The customer would need to send in a rebate form, which has been attached in this response. It does state on rebate form to please allow up to 8 weeks to receive their reward in the mail. If it has been over 8 weeks, we would need a copy of the rebate information or a tracking number to research further on our end. 

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I had already sent in my rebate request and was rejected. Attached, I have included the rebate sent proof with rejection email and chat with representative of my initial complaint. Also, I have attached the advertisement picture that shows an enticement to buy the most expensive piece of luggage to get the $50 visa prepaid card which is what I am needing to resolve this. Additionally, I know I was eligible for this or the rebate form would not have printed out at the register where the clerk again confirmed I would be getting it.


    Regards,

    ***** *****

    Business Response: It does state on the rebate form that in order for the purchase to qualify, the customer would need to spend  $300.00 or more after discounts on Samsonite luggage. Based on the information provided , the customer did not meet the qualifications for the rebate. 

    Consumer Response:

    I am rejecting Kohl's response due to their being no language about the sales price and/or discounts not qualifying for the $50 advertised pre-paid Visa. Furthermore, the register printed out the rebate which demonstrates I am correct on this matter as it was programmed in their system to generate once the customer purchased the Samsonite luggage at the price above their offer regardless of final coupons and discounts. The ad influenced my decision to up my budget to buy the more expensive luggage with the offer of getting $50 back in a pre-paid Visa card or otherwise I would not have made such a large purchase. I am willing to accept a Kohl's coupon equal to $50 as a possible solution.

    Business Response: We stand by our previous statement. We stand by our previous statement, and consider this matter closed.

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    This is not right and is false advertising. The FTC needs made aware of this violation.

    Regards,

    ***** *****

    4/25/2016 Problems with Product/Service | Read Complaint Details
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    Additional Notes

    Complaint: I am filing a complaint because this is the second time within 1 month that Kohl's has not refunded a purchase, nor have I received a LIVE person to speak with. 1) I returned a few items (purchased online, returned to store) because they did not arrive in time for St Patrick's day. Kohl's refunded me for one of the wrong items (which was approx $9 less than the item I returned). Kohl's does not have ANY LIVE people to speak with in customer service, so I live chatted online. The lady told me my Kohl's charge would be credited in 7-10 days. I received an email a day later from someone else stating they couldn't do anything about it and to have a nice day. 2) I ordered several items from Kohl's online for a wedding. One of the dress shirts was never received. Again, NO LIVE PERSON to speak with about my issue, so I emailed Kohl's. Was told to check with post office and neighbors, and have a nice day. Again, Kohl's has left me shorted. This time it was $19. The amounts may not be a fortune... however how can a multi million dollar corporation continue to keep my money, tell me to have a nice day, and get away with it?!?! As far as I'm concerned they are stealing. There are no phone numbers anywhere that lead you to the possibility of speaking with a live person. This is simply wrong and unethical business practice at the very least.

    Desired Settlement: I would like to receive refunds (credit back to my Kohl's charge) for the error made by a Kohl's employee and for the item never received... roughly $30 (with tax). Only asking for the money rightfully mine.

    Business Response: Is the customer able to provide more specific information so we can research her concern on our end. Are they able to provide the order number in reference, as well as which item was returned and which one needed to be returned. Once we have that information, we will look into the return amount for our customer. 

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********.  I have attached the information Kohl's is requesting to (hopefully) continue with resolution of my complaint.  

    Regards,

    ***** ******

    4/25/2016 Delivery Issues | Read Complaint Details
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    Additional Notes

    Complaint: To Whom it may concern, Backstory to my issues with your company, 1. placed order on April 7th, 2016 with a delivery date of 4-14 through 4-18. One of the items was not delivered on time. 2. Made the first call to Customer Service on 4-16. Told the item was in transit, which come to find out the item was lost or damaged. 3. Call again on 4-18 to report the item still not being delivered. 4. Call customer service again on 4-19, speak with two different supervisors, the second took my information and was to personally call UPS to find out what exactly happened to the item, was told i would get a return call within 40 minutes, An hour later still no call, so i called customer service again. 5. The second supervisor never called back and went ahead and refunded the order without my permission, so now i have to wait 7-10 days for the money to come back to me. 6. Ask to talk to the supervisors manager. was told i would have to repurchase the chair. The chairs were a wedding gift that i need by Friday of this week. so this one tells me that they can not reverse the refund, i don't have the money in my account to repurchase a new chair, she tells me basically that's not her problem. 7. Ask to talk to someone else, who says something about charing me 5$ in order a new chair and then when the refund processes i will be recharged again for the chair. I have many issues with the way this was handled. 1. The shipment missed the ship date and is seemingly lost somewhere but know one apparently knows where it is. 2. These are a wedding gift that i now only have one of not two. 3. the amount of times i had to call and the amount of people i had to speak with was outrageous. 4. each person had a different story as to what was going on. 5. Your customer services reps can not speak proper English. I was told the rep was " fiddin" to call me back, that is not even a word! 6. I now have multiple charges on my card. 7. i spent my entire morning on the phone with your reps because no one apparently knows whats going on. 8. the refund was not approved by me 9. i was told a new chair will be delivered tomorrow, if its not i'm gong to be irate. I work for an online retailer who is responsible for 7 Amazon distribution centers and we deal in a very high volume, with numerous customer complaints daily, i also deal directly with UPS on a daily basis, so i know their policies well. our policies are to make the customer happy. if we miss a shipping deadline we refund the money and provide the item free of charge, if an item is lost or damaged by any of our carries we take full responsibility and do what ever is necessary to complete the transaction and leave our customers happy and satisfied, unforntaily that was not the case with my experience with your company. I will make a formal complaint with the BBB, as i find the service atrocious, the amount of people i had to talk to outrageous, the time i wasted of my day unacceptable and the entire situation was handled poorly in my opinion. I find it unprofessional that I have to pay for the item when the situation is not my fault, that falls on you and UPS. And I know have multiple charges on my card that is holding up money that was needed for other things.

    Desired Settlement: Issue resolved, payment returned for time and hassle of the issue, product delivered and recieved on time,

    Business Response: We apologize for the inconvenience and frustration the customer experienced due to not receiving an item from Order 4979612020. I have confirmed that on April 19, 2016, a return credit was applied in the amount of $42.59 to the Visa ending in 9356. We are more than happy to offer our customer a 30% discount towards a future order.

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,
    ***** ******

    4/25/2016 Problems with Product/Service | Read Complaint Details
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    Additional Notes

    Complaint: I placed an order with Kohls.com on 12/1/15. Then, I received notification on 12/21/15 that my order had been cancelled. The order number is 3780046501. I used $35 in Kohls cash on this order and still have not received my refund in Kohls cash and it has been almost four months since my order was cancelled. I have tried contacting Kohls.com customer service on several occasions through email and also on the phone. When I have called I am hung up on during a very long wait on the phone. I would just like this situation to be resolved and to receive my $35 credit back. This has been extremely frustrating.

    Desired Settlement: I would like the kohls cash I used on this transaction to be refunded. It was not my fault that the order was cancelled. It was cancelled by Kohls which in itself was extremely frustrating.

    Business Response: We apologize for the delay the customer experienced in receiving her Kohl's Cash from Order 3780046501. We did mail out a $40.00 Gift Card to the customer's billing address as of today. Please advise the customer to please allow 7-10 business days to receive the Gift Card in the mail. 

    4/25/2016 Problems with Product/Service
    4/24/2016 Delivery Issues | Read Complaint Details
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    Additional Notes

    Complaint: Kohls.com website is flawed. After trying to delete and old address 3x, I gave up and added my current address also my billing address. Only afterwards did I realize it still reverted to my old address. The Kohl's order# is 1740426991. I immediately contacted Kohls customer service and was told that it was too late to change as the order was too far along and that I would be credited for the merchandise. I have this is writing. Later on in the day another CSR tells me that I should contact the current residents of the old address to get the package and it's my fault since I entered the address! This is after I explained repeatedly that their website is flawed. I did not receive the tracking number for this package until this morning at which time I tried to intercept the delivery with FedEx direct (ref. tracking number 667732730389) only to find out the package had been delivered 3 minutes after I requested it. FedEx informed me the shipper (Kohl's) would need to contact FedEx and request a ground pick up. I called Kohl's again and was told there was nothing they could do. THIS IS EXTREMELY UNACCEPTABLE! I WANTED TO BE REFUNDED COMPLETELY FOR THIS ORDER.

    Desired Settlement: I WANT A REFUND.

    Business Response: We apologize for the confusion regarding the shipping address. The customer placed Order 1740426991 on April 10,2016. It asks the customer to confirm the shipping address twice. before completing the order Once when the shipping address is selected and prior to submitting the order. We have documentation of the customer contacting us on April 12, 2016 regarding her order. The website clearly specifies there is a 30 minute window for cancellations. Unfortunately, the customer would still be responsible for the package.


    We may be able to make the following changes within 30 minutes* from when you placed your order:

     Cancel your order
     Decrease the quantity of an item
     Remove an item
    Apply a valid promo code**

    4/23/2016 Problems with Product/Service | Read Complaint Details
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    Additional Notes

    Complaint: 13 months ago, a pair of earrings were purchased for me from Kohls (Columbia, MO). The SKU number of the earrings is 98401488. The purchase posted to the debit card it was purchased on, on 2/17/2015. The exact charge of the earrings was $232.61. Over the last couple of months, I have noticed one of the studs wearing differently in my ear. I got the earrings inspected and one of the posts are about to break on the earring, which explains the odd wear. I spent 2 hours last night in Kohl's working with 2 very helpful employees who where patient and did everything they could to help me. However, the ONLY reason the earrings were purchased at Kohl's was because of the "No Hassle Exchance Policy". We tried just about every option we could (you can check with Liz - ASM). She was extremely helpful and tried multiple solutions (checking the SKU with the debit card, contacting loss prevention to check in their system, searching for alternative SKU/UPC numbers, and on and on). All attempts were unsuccessful. I would like to point out that the statement on the back of Kohl's receipts does NOT mention anything about returns without receipts not being possible after 12 months. All the receipts say "No receipt, no problem! If you paid with a debit card we can search the purchase for you". I cannot express to you the level of frustration, disappointment, and overall disgust I have right now with Kohl's. I will not accept an in-store credit or a corporate return (I was told by several Kohl's employees that those are scary and they wouldn't go that route themselves). The fact that I am having to file a BBB report over a pair of $232.61 earrings is absurd. I have always been an avid Kohl's customer. This is not acceptable as a customer. I can produce a bank statement and anything else you may request - other than the actual receipt of course.

    Desired Settlement: I would like a fully refunded amount of $232.61. I do not understand why Kohl's would risk losing several avid customers over $230. The "No Hassle Return Policy" needs to be updated on the back of receipts to reflect the TRUE policy outline. I will not take store credit. I will not do a corporate return (again, several of Kohl's employees even advised against that option). I should not have to go through all of this trouble for a $230 pair of earrings.

    Business Response:

    We apologize for any confusion to the customer.  The Return policy without a receipt is as follows:

    ·         Kohl's Charge purchases: Store Associates can locate purchases up to 12 months after the purchase date, and the credit can be applied to your account.
    ·         Non-Kohl's Charge purchases, or purchases made outside the 12-month timeframe: Receive Kohl’s Merchandise Credit or a corporate-issued refund.
    ·         An even exchange
    ·         A Kohl's Merchandise Credit based on the lowest 13-week sale price
    ·         A corporate-issued refund

    This policy can be located at https://cs.kohls.com/app/answers/detail/a_id/893/kw/return

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [Kohl's prides themselves on a "No Hassle Return Policy". I am able to pull the exact date of the transaction, the exact amount, pick out the exact register that I purchased the earrings from, and show a certified bank statement. I will not accept a store credit for an item that is defective. The quality of the jewelry is sub par but it was intentionally purchased from Kohl's due to the No Hassle Return Policy. Due to the sale the earrings were purchased during, with the combination of coupons, the jewelry appeared to be a good deal.

    In response to the company's proposal and explanation of their policy :

    1. I missed the 12 month period by 1 month. I believe that is a bit different of a situation being that it was 1 month and not, for example, 5 years.

    2. If I had my receipt, being a non-kohl's purchaser, I would receive a full refund even if it was 10 years down the road. Again, the fact that I missed the cutoff time by 1 month is such a trivial matter for a company the size of Kohl's.

    3. There are no even exchanges of equal quality earrings for the same price. Further, now that I see the quality of the jewelry, I have no desire to process an even exchange for a lesser quality item that will potentially have the same issue

    4. Again, I want a full refund since my jewelry was defective. I do not want a store credit. 

    5. A member of Kohl's management admitted that they wouldn't submit a corporate-issued refund if they were in my position. Why would I, as a customer, feel anymore confident or comfortable in that process?

     Lastly, again, Kohl's management expressed to me how I was not the first customer that had an issue with the statement that is printed on the back of Kohl's receipts. The statement does not state any of the specifics other than a full "no hassle" return policy regardless of when the item was purchased. This makes Kohl's appear deceitful as a company for not outlining these items for their customers. Why am I not the first person this has happened to and change has not taken effect? Additionally, I am actually requesting a cheaper price on the product than what I would be entitled to for a store credit. The amount that I paid for the earrings is actually cheaper than the most recent sale price. That should act as additional credibility on my part of wanting an honest and fair exchange. A faulty item was purchase, I would like a return on my money.  ]

    Regards,

    ******* *****

    Business Response:

    We have thoroughly reviewed the customer's complaint, and at this time we stand by our previous response, and consider this matter closed.

    4/23/2016 Delivery Issues | Read Complaint Details
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    Additional Notes

    Complaint: On March 23rd I received 3 delivery confirmations emails from kohl s confirming my items had been delivered. Confirmation said items were delivered at 2:07pm and left on the front porch. No packages where on the front porch at the time I arrived from work. I immediately contacted Kohl's customer service to inform them I did not receive my packages. I was told by the customer representative that they had to open an investigation and it may take up to 7 business days either to get my refund or to get the items re-shipped. Its been longer than 7 business days so I decided to contact Kohl's again they continue to say an investigation is pending and until fed-ex agrees to refund the money for the lost packages, is when they will able to credit my account or re sent the items. I honestly don't think I should have to go through all this nonsense, I have always shopped at Kohl's if you see my shopping history, I have no need to take anything and this is how they are making me feel.

    Desired Settlement: I want either my credit or my orders re-shipped.

    Business Response: Upon review of Order 4961584881, it does appear we did process a credit in full back to the customer on April 06, 2016. The customer should be expecting a credit of $138.86 back to her Kohl's Charge ending in 9889. Please advise the customer to allow 7-10 business days for the return to post to her account. 

    4/23/2016 Problems with Product/Service | Read Complaint Details
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    Additional Notes

    Complaint: On 04-10-16 I placed an order on kohls.com . The website confirmed that I will be getting my order between 04/14/16 and 04-19-16. They never charged me on my card and they never sent me an email to confirm the order. I called kohls.com and spoke to an associate. He transferred me to his manager ******* ID number is ***** I told him the situation stating that I used 2 coupons for the order that never went thru cause of error on kohls end. ******* said he can't do any thing about the coupons he advised me to palace the order again. This company is a rip off. I asked ******* to transfer me to his manager but he refused to do so. So he's not willing to help or get help from upper management. So now I'm out $90.00 because of ******* and kohls.com. Please assist me with this issue.

    Desired Settlement: They either need to deliver the items or provide me with the refund of the coupon value 90.50

    Business Response: We will be happy to research the customer's inquiry, but we would need other information provided if possible. We would need to know which coupons they were, as well as a coupon code or a copy of the coupon. 

    Business Response: We need clarification on the customer's complaint please. The customer stated he placed a Order on April 10th and did not receive a order number. He now states it was Order 5102555971 for $247.39 which was placed April 11, 2016, but it does appear a Order 5104403941 was replaced for the exact same amount of $247.39. We need clarification as to what the $90.50 discount in question is and proof of the coupon. 

    4/23/2016 Problems with Product/Service | Read Complaint Details
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    Additional Notes

    Complaint: I emailed Kohl's on 2/18/2015 about my concern the following: "I returned approximately $160 worth of kohls merchandise in December 2014 to the Ladera Ranch. CA department store and still have not gotten my corporate refund mailed to my address yet. Can you please look up the status of my corporate refund via my phone number, name, and/or address? I returned a real white and blue diamond ring I white gold and a LC necklace." They responded in the same day: "Hi *********, Good day! I appreciate the email you have sent me regarding your concern. I am more than happy to assist you today! I am sorry to learn that you still haven't received your Kohl's Merchandise Credit. I would like to remind you that the Kohl's Merchandise credit will be sent to your address in 14 to 30 business days. I hope this clarifies everything. Thank you so much for your patience. Have a great day ahead of you! Sincerely, *** A." Then I emailed them: "It's has been over two months (I made the return december 12/13, 2014) and the previous email said that the corporate refund would be delivered in 30 days. Please look up the status of my corporate refund and see if it has even been processed and sent." They haven't emailed me since then, and I have not received my refund in the mail.

    Desired Settlement: refund $160

    Business Response:

    In order for us to research the customer's corporate refund, we are requesting accompanying proof of the return such as the receipt, if possible. Our records do not indicate a return in the system with the information provided in the initial complaint. Once we receive the requested information, we will be happy to address our customer's inquiry. 

    4/23/2016 Problems with Product/Service
    4/22/2016 Delivery Issues | Read Complaint Details
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    Additional Notes

    Complaint: I am a card holder fro the store, i purchase a great deal of items through out the years. I purchase a order in Jan .2016. My account and billing address was all updated . I have order before to this address since i moved in Sept of 2015. I place an order and it had a shipping address to old address on Bridgewater dr. I say that they sent a order confirmation to my email, immed i saw they did not update my address. i called and emailed kohl s letting them know this order should be cancelled or stopped due to the address that they did not update. I was told in a few email, they would contact the delivery carrier and make sure it was undeliverables. Months later I never received my items nor a credit . I wrote to Kohls several times . THEY TOLD ME THE CUSTOMER TO HUNT DOWN THE PACKAGE MYSELF at the old address. First that is not the way to respond to a card holder nor customer. I can not travel to old location . Kohl's could have easily put a direct stop to the delivery carrier back to the warehouse , for it had not been shipped . here is the current response of 10 emails /letters I requested help from Kohls. Your Kohls.com Order #2705349090 Discussion Thread Response Via Email (***** S.) 03/15/2016 09:14 AM Dear William, Thank you for taking the time to contact us regarding your order. Upon further review, I do apologize to inform you that we are unable to issue a credit for the items associated with tracking numbers 289031819753691 and 61299995672031743431, since it was delivered to the shipping address shown on your order on Kohls.com. I would suggest you contact the current resident to see if they are able to return the package to a Kohl’s store or mail it back to us. Once we receive the items back at that time we will issue a credit. We appreciate the time you took to contact us and look forward to serving you again at Kohls.com. Sincerely, ***** S. CONFIDENTIALITY NOTICE: This e-mail is intended solely for the person or entity to which it is addressed and may contain confidential and/or privileged information. Any review, dissemination, copying, printing, or other use of this e-mail by persons or entities other than the addressee is prohibited. If you have received this e-mail in error, please contact the sender immediately and delete the material from your computer. [---001:001014:36289---] This is ridiculous. I have one email that stated they would do an investigation and get back with me, never heard from them again . THIS IS HORRIBLE BUSINESS RELATIONS ~I want my refund to a package KOHLS deleived to wrong address and openly admitted in doing so.

    Desired Settlement: I want Kolhs to give me my full refund .

    Business Response: We apologize for the customer’s disappointment. However, when an order is placed we can only ship to the address that is submitted to Kohl’s. This address is selected during the order process, and on the final page the customer is expected to review the order before they choose to submit the order for processing. We have a 30 minute window to cancel or change an order should a mistake be made. However, our customer did not contact us until the following day on 01/18/2016. At this time we informed the customer that it was beyond the point where this correction could be made.  We are unable to process a refund as we shipped to the address the customer submitted, as is confirmed on the customer’s confirmation email. 

    Consumer Response: Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I needed a chance to read and reply to this request !
    This was a a error on kohls and I know they were able to credit my account - they chose not to because they get away with doing bad business - I don't not agree with this out come ! I will be pulling my account with kohls and telling all about how the steal


    Regards,

    ******* *******

    Business Response: We stand by our previous statement, and consider this matter closed.

    Consumer Response: Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ******* *******

    4/22/2016 Problems with Product/Service
    4/21/2016 Problems with Product/Service | Read Complaint Details
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    Additional Notes

    Complaint: This store continually fails to remove the theft tags from their merchandise. I understand human error but the problem is the alarms at the doors do not work! So instead of walking back into the store to remove the tags, I as a customer drive all the way home then find the tag on the shirt the day I want to wear it! So not only can I not wear the shirt but I have to drive BACK TO the store to have tags removed!.my last purchase i drove one shirt back already. Then yesterday went to wear the other shirt and found ANOTHER theft tag on this shirt as well. Tried to speak with the district manager and got the rude message he will call me back at. HIS earliest convenience. Hasn't called me back.

    Desired Settlement: I want compensation for the 2 extra trips I've had to make back to this store. I want them to activate the alarms at the doors or stop tagging their clothes w alarm tags.

    Business Response: We apologize for the frustration the customer experienced due to the alarm tag being left on her merchandise. We will be sending the customer a $20.00 Gift Card for the inconvenience. 

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,
    ***** ****

    4/21/2016 Problems with Product/Service | Read Complaint Details
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    Additional Notes

    Complaint: I ordered 2 pairs of shoes online. The post office scanned the package as delivered but was not delivered. I filed a complaint with the local post office and have an open, active case #CA127503617. I contacted Kohls via online chat March 9th to report a missing package. They claimed they were going to start their investigation which would be resolved in 48 hours, they would issue a refund, and also extend a 30% discount and free expedited shipping as a courtesy. I never received an email confirmation of these promises. I contacted them again on April 14, there was no record of the chat from March, no record of any investigation being done. Now, over a month after the fact, they are starting a new investigation that they claimed would take 2-3 weeks. On the chat the guy said "let me find a solution for you, please hold on one minute." He then came back and said, " I have sent the request to the credit department for this order, you will see the refund back to your credit card in less than 7 days." So I then called customer service to confirm this, and was then told that I misunderstood what I was told. That they still needed to do an investigation that would take 2-3 weeks and then they would require me to file a police report for the missing package (that was missing over a month ago) and then I MIGHT be eligible for a refund, which would take up to 7 days to process. That is not me misunderstanding, that is clearly misleading information! I asked to speak with a supervisor and was told that option was not available to me! That there was no one I could talk to. I asked the person who would only identify themselves as "Mr. ********" if he was telling me that he did not have a superior that he reported to and he refused repeatedly to let me speak with anyone else. This is customer service? They also have no record of a chat even happening in March? They can pull up a chat that happened a year ago, but the chat from March, where they promised me a resolution and a refund, is missing? That is beyond suspicious.

    Desired Settlement: After the lies and misleading statements, I want a refund issued immediately, not in the 3-4 weeks as they indicated. If they had done their investigation on March 9th as they indicated they would, this would be resolved by now. Not just starting a resolution now.

    Business Response: We apologize for the inconvenience the customer experienced due to not receiving Order 4771468327. A return was processed on April 19, 2016, in which a credit was applied in the amount of $39.47 to the customer's Visa ending in 8292. The customer will also be receiving a gift card for $10.00 in the mail, which was for the Kohl's cash also tendered on the order. 

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,
    ****** ******

    4/19/2016 Problems with Product/Service | Read Complaint Details
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    Additional Notes

    Complaint: I purchased an item from Kohl's store location. Upon purchase I was issued Kohl's cash. I did not request this cash and DID NOT USE IT. I returned the item and was give a refund for $40 less than what I paid. When I told the associate this was incorrect, I was told it was because I used the Kohl's cash so they subtracted it from my refund. I told her I did not use it. I was then put on the phone with customer service. I was a hour and a half why they researched it to try to find when/where/and if the Kohl's cash was used. Eventually, the customer service rep I was dealing with said she would call me back when she finished her research. A few hours later I received a call saying they had finished the research and that they were mistaken the Kohl's cash had not been used. They said that I was correct and they gave me a 'reference #' for a credit for $40. I told them then that I preferred a refund. She said she could not do that. I like to stop here and state that this is already wrong. I wonder if it is even legal? I paid cash and should a been refunded in cash. Fast forward to a couple months later when I go to use the credit. I can't use it online and have to call in. THEN I am told they didn't issue me credit, but some sort of promo which basically amount to kohl's cash which has restrictions and can't be used on ANY of the items I was trying to purchase. I would like to point out that I was ONLY buying the items to use up the credit in the first place, which I should have had to do. I would like my money back. I would prefer they mail me a check for the $40. At bare minimum I would like a gift card or store credit that can be used on ANY item like my case would be. I paid cash and they should have refunded me in case. Instead they stole my cash, converted it into a for of credit that I can't even really use. I spoke with customer service. They would not help me. The 'manager' I spoke with not only refused to give me is full name, he refused to let me speak with anyone higher up. He stated is boss doesn't accept calls. There was no email I could have, nothing. This is a scam and he is obviously trained/forced to stop customers from complaining or reaching anyone in the company who could help.

    Desired Settlement: I prefer a check to be issued to me for the $40 I was shorted. I will accept a GIFT CARD that I can use on ANYTHING in the store.

    Business Response: We apologize for the inconvenience and frustration the customer experienced when making a return at her local store. I will be happy to mail out a $40.00 gift card to our customer to the address provided on the initial complaint.  Please allow 7-10 business days to receive. 

    Consumer Response:

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,
    ****** ********


    4/19/2016 Problems with Product/Service | Read Complaint Details
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    Additional Notes

    Complaint: Order had 7 items and all 7 items were returned to the Fontana store in CA. Credit was issued for 6 out of 7 items. Error was detected on 4/4/16 and reported immediately to kohls customer service. Spoke with Lestat, who informed me that credit will be issued. 4/5/16 received email from ********.P. who demanded for tracking # for returned items. There's no tracking#. All items were taken back to the store. Called corporate. Spoke with Natasha. Stated that credit will be issued. 4/6/16, received email from Cristina A. who demanded for screen shot of return receipt. Kohls has this habit of receiving items in the store and not give credit for it. This happened to us last year. Store supervisor called after about 2/3 days, apologized and stated "don't know why items were not scanned correctly. Corporate office will issue credit since the store can't." 4/6/2016-Called corporate. Spoke with ***** who in the middle of talking hung up on me.

    Desired Settlement: Refund should be issued for item the store has in their possession.

    Business Response: Upon review of our customer's Order 4843392029, it appears the full return amount was short by $24.95. All items were received from the order, but the full credit was not issued. We did apply a credit to the customer's Kohl's Charge ending in 4274. The customer will see that reflect on their balance within 3-5 business days. 

    4/18/2016 Problems with Product/Service
    4/15/2016 Problems with Product/Service
    4/15/2016 Delivery Issues | Read Complaint Details
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    Additional Notes

    Complaint: I ordered an infant crib mattress protector last Tuesday which it said was in stock. Nearly a week later when the package was supposed to have been arriving I receive an email saying that suddenly that item is no longer in stock and it has been cancelled. I used three gift cards and my credit card to pay for the order (the gift cards which I specifically bought because of the mattress pad). Nowhere on the email does it say how I am supposed to be refunded or what will happen in terms of being refunded. I did end up calling Kohl's, and after spending a large amount of time on the phone with someone who didn't know what they were doing, they told me I would receive a gift card in the mail in 14-30 days with the funds. So now not only do I have to purchase something again at Kohl's because my money is tied up in gift cards, I have to wait up to a month to receive my refund? This sounds like something that should be illegal and only benefits the store. Since it was Kohl's mistake I should receive an expedited rush on a gift card at least. Also, I have yet to receive any confirmation that the gift card has been processed or sent. I guess I am just supposed to wait and hope it appears one day and that I don't forget to follow-up? In addition, I also asked to speak to a manager on my phone call and was never put through to one. I called corporate to complain (the number which the Kohl's employee gave me), left a message, and no one has bothered to return my call.

    Desired Settlement: As stated above I would like my funds that are currently tied up in your store (gift card refund in this case) expedited and an email confirmation that it has been sent with a tracking number. Also, it would be nice to receive some sort of compensation for all the time and trouble I've spent with this. You shouldn't list something as available on your website and then cancel an order almost a week later saying you really don't have the item.

    Business Response: We did contact the customer and notified her that we will be processing a return for cancelled order 4988625352. We will be mailing out two Kohl's Merchandise credits, one in the amount of $25.00 and the other in the amount of  $17.34. We did advise the customer that she will be receiving her merchandise credits within approximately 7-14 business days.  We apologize for any inconvenience this may have caused our customer. 

    4/12/2016 Problems with Product/Service | Read Complaint Details
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    Additional Notes

    Complaint: Made a purchase at Kohl's and paid full price for a skirt. Wanted to return the skirt because I was not wearing it. Kohl's would not give me a full refund despite a receipt, tags still on skirt, and no damage to merchandise. They said it was because I received a Kohl's coupon. Store practice is to make a purchase with the clerk thanking you and handing you a "coupon to use on your next Kohl's purchase." Kohl's website promotes a generous "hassle-free" return policy, shown as follows: An in-store return is the quickest way to receive a refund or credit! Simply bring the item and your receipt to the Customer Service Desk of any Kohl's store near you. No receipt? No problem. See below for return details.If they are arguing that I received a coupon, the website policy is stated: Are you returning merchandise from a purchase that earned Kohls Cash? When you return merchandise from a purchase that earned Kohls Cash, you will get a refund in the form of your original payment, and it will decrease the value of your Kohls Cash.This still implies getting a refund of what I paid, with a decrease in the value of the COUPON.I paid $40.00 for the skirt on a debit card. They gave me a return of 34.82 plus 2.09 tax, equaling 36.91. I want my full refund. Product_Or_Service: missy skirt Order_Number: ID 999-9881-8381-869

    Desired Settlement: DesiredSettlementID: Refund I paid $40.00 for the skirt on a debit card. They gave me a return of 34.82 plus 2.09 tax, equaling 36.91. I want my full refund for the remaining total of 5.49 (based on 40 dollar purchase plus 6 percent sales tax). Of benefit would also be honest advertising. Kohl's needs to inform people the coupon is not "above and beyond" or they need to promote their return policy differently, spelling out that you will not get a refund for merchandise.

    Business Response: When you return merchandise from a purchase that earned Kohl’s Cash, the Kohl’s Cash value will decrease. If you have already used your Kohl’s Cash coupon, the amount of the Kohl’s Cash will be deducted from your return amount. And if you are making a return or price adjustment on an item you bought with Kohl's Cash®, the value of the Kohl's Cash® coupon will be returned as a Kohl's Merchandise Credit. The details of the Kohl’s Cash Coupon program are stated on the back of each coupon, as well as our Kohl’s flyers. Per our policy we are unable to comply with the customer's request for any additional credit. We apologize any confusion. 

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    The clerk and even the store manager were confused as to why the register showed a refund that was less than I paid. I paid $40.00 for the skirt and expect to get the full $40 back. They handed me a $10 coupon to use at a future date. I did not use the cash coupon on this purchase - therefore the application was sneaking and unknown on the part of the purchaser (me).  Kohl's promotes "no hassle" returns, though they are arguing return of approximately $5 to satisfy a customer. Without a refund, I plan to never shop there again because I don't know that I can expect a full refund on an item if I return it. If they are willing to lose a customer, that's up to them. They already have stored closing and a history of shopper complaints - maybe their policies are the reasons why.

    Regards,

    ****** ******

    Business Response:

    When you return merchandise from a purchase that earned Kohl’s Cash, the Kohl’s Cash that you have already redeemed will be deducted from your return amount.  We apologize for any confusion.  

    Consumer Response: Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ****** ******

    4/12/2016 Problems with Product/Service | Read Complaint Details
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    Additional Notes

    Complaint: I have been trying to receive a refund on a cancelled Gift Card since February 2016. My order number was 4705436862. The case number is: 160304-015569 The amount of the Gift Card was $ 100.00 I have made several attempts to get this issue resolved by telephone, email and a letter to the Corporate office. Still no refund. Your assistance in resolving this matter would be greatly appreciated. Thank you, ****** *******

    Desired Settlement: Refund

    Business Response: Upon review of Order **********, we processed a refund for Order ********** to the customer’s Visa card ending in 5465. Our records indicate a credit was processed on March 13, 2016. At this time, the customer would have to contact his bank or dispute the transaction with his bank. We apologize for any inconvenience this may have caused our customer. 

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** *******

    4/12/2016 Problems with Product/Service | Read Complaint Details
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    Additional Notes

    Complaint: THE WORST CUSTOMER SERVICE!! I had an order cancelled because the store did not have the item in stock, after I had already received an email stating all items were in stock. Therefore, I lost my $20 reward I had earned. I contacted customer service and they said I would have the $20 mailed within 30 days. I never received it and when I contacted them again, several times, the responses were mostly standard templates and some said to contact the store, this is different from the 1st response. I have now contacted the store twice and they referred me back to customer service and suggested they could probably send me a merchandise credit for $20 in the mail. Seems simple enough!! Apparently not as Kohls does not want to respond to this and they continue to tell me to contact the store. I thought customer service handles customer service? I guess not. So I am being bounced back and forth between kohls corporate and my local store basically because they do not want to take accountability for their error. I have never dealt with such poor customer service and lack of knowledge for store practices. I will never shop here again. It is no wonder so many stores are closing. I will be sharing my story everywhere I can and will urge everyone not to shop here.

    Business Response: We apologize for the inconvenience the customer experienced due to the cancellation of Order 2671521597. We applied 400 points to the customer's Yes 2 You Rewards profile. That will generate another $20.00 Certificate for our customer. She will receive her certificate the first week of May. 

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you so much for your assistance. It is amazing that I have been asking for the same thing for over a month and yet in a few hours you are able to get a response from the company to do something they kept telling me they could not do.  I greatly appreciate your assistance with this matter.

    Regards,

    ******** *********

    4/12/2016 Problems with Product/Service | Complaint Details Unavailable
    4/11/2016 Problems with Product/Service | Read Complaint Details
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    Additional Notes

    Complaint: I was at this location on 3/19/16 and had a coupon for $10 off a $50 women's purchase. I was purchasing several items but my qualifying items were a blouse, earrings, and a scarf. The total for the women's items was a little over $50. The coupon would not scan so the cashier called someone else over. The person's name was Lizette, and she claimed to be the area supervisor. She looked at the front of the coupon and said it was for women's plus size clothing only. I told her it did not state that on the back of the coupon, it stated can be use on women's, misses, petites, women's jewelry, women's accessories etc. I said jewelry and accessories are not plus size items and that the coupon stated anything women's. She continued with it was for plus size women's only. I refused to accept that because of what the coupon clearly said. She finally took my coupon and read it. After reading it, she then said that it could not be applied to clearance items and the scarf was on clearance. I told her that was not true that I had shopped at Kohls for years and have always been able to use coupons on clearance merchandise. She said that was not true that the policy has always been to not use coupons on clearance items. She then took my coupon and read it again since she didn't seem to know the company policy. She said that even though it doesn't say it that the policy was to not accept coupons on clearance merchandise and the I could go on Kohls.com to see all the exclusions. I told her again that the coupon did not exclude clearance items and she said that my coupon has a misprint and that Kohls coupons always have misprints. I said are you telling me that Kohls knowingly sends out coupons with misprints on them and she said yes they do it all the time. That is when I asked her for her name and title because I knew that she was making things up as she went along. Then she told me that my purchase did not equal $50 so I couldn't use it anyways. My total before I applied my Yes percentage was over $50. I told her I could show her numerous receipts where I had used a coupon on clearance items and she told me to bring them in. She asked for my name and I told her she didn't need my name. She then continued to badger me at the register about getting my name and said if someone was coming to see her then she needed my name. She kept on insisting until I ignored her and got on with my purchase. I find this entire situation deplorable. This person didn't know what was on the coupon and was telling me what the exclusions were even though she read it several times in front of me. She was making up things that were not on the coupon. She said that Kohls always sends out misprinted coupons, and she was rude and badgering me at the register. She said she was an area supervisor, yet I find it hard to believe that a managerial representative of a company would not know company policy and not have better customer service skills. The cashier, my husband, and myself were all witnesses to her unprofessional display. I nonetheless purchased my items and received Kohls cash but have felt intimidated and fearful about going into the store since that time to use my Kohls cash.

    Desired Settlement: I would like a coupon to use on my next purchase since this one has expired and I was not able to use it because of this person's lack of knowledge about company policy. She kept insisting that I give her my name and there seems no other reason for that unless she intends to approach me if I enter the store. I would like an apology from this employee for the way I was treated and assurance from the company that I will be able to shop without fear of intimidation from this employee. I live in the same city as the store so this is the most convenient location for me, I don't want to have to travel to another city to shop because this employee may badger me.

    Business Response:

    We apologize for the difficulty our customer experienced in our store when attempting to redeem her $10.00 coupon.  I will be more than happy to mail Ms. Fountain a $10.00 gift card along with a couple of coupons. I also will be reaching out to our Moreno Valley store in regards to the incident and how it was handled. 

    4/11/2016 Delivery Issues | Read Complaint Details
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    Additional Notes

    Complaint: Ordered three pairs of the same shoe. Two shoes were a 7.5 and one was a 7. The invoice states that three pairs of shoes shipped,but only two were in the package. I contacted Kohl's and the representative explained to me that there was nothing that could be done except put a request ticket in because the shoes did not come from Kolh's directly they are shipped from the manufacturer they just sell them on their website. I now have only two pairs of shoes instead of three and they are for the bridesmaids and we leave for the wedding on 03/30/16. After the phone call nothing was resolved except entering a formal request to the manufacturer. Kohl's shouldn't advertise or sell products they don't have solutions when problems like these arise.

    Desired Settlement: Shoes to be delivered before 03/30/16 and for others to beware of certain products Kohl's sells on their website.

    Business Response:

    We apologize that our customer’s item was not included in her shipment. I can confirm  the customer’s refund was processed on 03/29/2016 for $42.39 onto her Visa Card ending in 9935. 

    4/10/2016 Problems with Product/Service | Read Complaint Details
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    Additional Notes

    Complaint: On Sunday, March 20, while shopping in the shoe department I had a shelf filled with shoe boxes fall down and slam down the left side of my back. It left me scraped up and bruised. The store had me fill out an incident report. A representative contacted me a few days later and offered me a 30% off coupon. Seriously?? They didn't even offer to pay for a tetanus shot that the store employee suggested since the shelf was metal and it had broke through the skin. The employee on the shoe department also told us that the shelf was not installed properly and that this had happened before. Also.... We recently moved. I received a call late one night telling me that my account was past due. I informed them that I didn't realize I had a balance (forgetting that I had used my card, not my husbands when we moved here to Florida). I had always paid my balance in full. Anyway I asked if my credit was going to be affected by this since I have outstanding credit. I was told it shouldn't be. Well. Obviously it has. I have watched it drop from a 817 to a 764. The reason for this mess is the fact that my credit card was issued to me with the name Lt Tincher on it. I had asked several different times if this was a problem through the years I have had the card. They always told me as long as I was getting my statements it was fine. Obviously it wasn't once we moved. The post office informed me that they would not forward mail with that name to me. Your corporate rep offered nothing more than to remove late fees. My golden credit has been tarnished because of this incompetency. And then I get injured in a store and they offer me nothing?!

    Desired Settlement: Something needs to be done regarding both of these issues. Thank you in advance

    Business Response:

    Complaint ******** refers to both the customer’s credit card and experience at the store. Kohl’s will maintain complaint ******** and request BBB open an associated complaint and sent to Capitol One for further handling on the credit card aspect.

    We regret to learn of the customer’s unpleasant experience at our store. We will follow up with the Store Manager to ensure that this matter is reported to our claims administrator. This office will reach out to our customer directly. 

    4/10/2016 Problems with Product/Service | Read Complaint Details
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    Additional Notes

    Complaint: I returned a high price item due to damage upon receipt. I was told that it would require a Corporate refund and that if I have not received a response in 7-10 days to call the corporate number ###-###-####. it has been almost a month with no response. I have called more than a dozen times. there is never an answer and I have waited as long as 45 minutes on hold before hanging up. I called the Kohl's store where the item was purchased and was advised that it is out of their hands and I would have to continue to call until someone answers. I then called the Wisconsin office and after explaining the difficulties I was experiencing reaching a human and the number provided was getting me nowhere they transferred me back to 800 number. so I am out a $250.00 and no product with bills that could have been paid by now.

    Desired Settlement: All I want is my money back for the product that was returned and for better customer service.

    Business Response:

    We apologize for the difficulty she is having in contacting our Corporate Refunds Department, however this is whom she would need to contact to have her issue addressed. They can be reached at ###-###-#### Monday through Friday 7am-7pm CST. 

    4/9/2016 Delivery Issues
    4/9/2016 Problems with Product/Service
    4/8/2016 Problems with Product/Service | Read Complaint Details
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    Additional Notes

    Complaint: On April 3, 2016 I entered an order at Kohl's . com website. I wanted to use my "Kohl's Cash" which is advertised as a benefit/reward for prior purchases made at Kohl's and Kohl's ,com. I had earned $5.00 and my intemtion was to apply it to my Kohl'.com order check out page. I had to exit out of thr online page prior to completing my order. As in the past, I knew that my online shopping cart is saved until my next visit. The next morning I returned to the Kohl's website to complete my purchase and noticed that the Kohl's Cash reward was missing from the checkout process and not subtracted from the amount due. On 4-4-2916 I called Kohl's customer service and was told that I could not "reuse" the award even thought I did not use the reward amount on the order, I was offered to call the customer support after placing the order and the representative may be able to assist me. I did not call because of the lengthy conversation that would have had to occur. I sent two emails in their response and was not offered a resolution. In their email reply, Kohl's customer service stated that if the amount in question, ($5,00) was applied to my online order, I would not be able to use the pick up at store option. Because the local Kohl's is approximately one mile away. The shipping option would have cost 50% of the item I wanted to purchase, it made no sense to use the ship to my home. Due to this and previous unresolved issues. I attempted to opt out receiving email alerts and mail from Kohl's and the link provided results in an error message when clicked. Customer service stated they could not manually opt put for me. The link to remove my name continues to give an error message as of this written complaint. Since the item I wanted to order was time sensitive, I had to order elsewhere.

    Desired Settlement: Store credit or Kohl's Cash in the amount of $5.00 or removal of my name from email alerts and postal mail.

    Business Response:

    We apologize for the inconvenience the customer experienced when attempting to place an order on Kohls.com.  We did apply a $5.00 credit to the customer's Kohl's account ending in 5607. The credit will post within 3-5 business days.

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *** ********

    4/8/2016 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: On 4/4/2016 I received a discount code for Kohls.com for 20% off from 6pm-12 midnight central time. This code was "ACTFAST" I was at work when I received it. I already had an order saved to my cart under my account so I knew what I wanted to purchase. I left work early at 11:30pm central time and entered the promo code. The website gave me a circle in the middle of the screen that kept circling. After about 3 minutes I became concerned as it was still circling. I decided to try my work computer (with a very reliable network.) I was able to get everything brought up in my cart by 11:40pm CT and tried to apply the discount code again. Again the circling screen came up. At this point I only had 20 minutes left to use the code so I took a screen shot and saved it just in case, assuming that Kohls would take care of me if I wasn't able to get it to go through seeing as it was obviously a problem with their website. I sent an email to Kohl's customer service letting them know about the issue and attaching the screen shot at 11:50pm. I decided to make one more effort and used my mobile hotspot with my tablet, that always works. Again I was able to get to my cart by 11:55pm, tried to apply the code and still got the circling. By this time I was very frustrated. I had taken work off early just to place my order. It felt as though Kohl's was giving out false codes and then not honoring them to trap customers into thinking they were getting the discount but then not applying it. I decided to try and give Kohl's the benefit of the doubt and would contact them in the morning. On the morning of 4/5/2016 I received an email telling me that I should have placed my order earlier in the window of availability, and that they would not honor the discount. I was shocked. Why would a company treat a customer like this when it was obviously the company's fault for the situation, and not mine as the customer. I decided there must be something more to this and called Kohl's. I spoke with an agent at first that was very rude and told me they would not help me. Again I was shocked, frustrated, and upset. I had to be back at work in 10 minutes. I asked to speak to a supervisor. A man named **** (agent ID *******) came on the line. I explained the whole thing again, and he said "We do not have the ability to give you that discount since you missed the cutoff time." By this time I was almost late for work and just in disbelief that a company wasn't willing to honor a 20% discount from a few hours prior since it was Kohl's fault I wasn't able to use it. I told ****, I don't want to go to the Better Business Bureau, because this should not have to be dealt with like this. I asked him why Kohl's would want me to go to the BBB over 20% off my order when they were willing to falsely "offer" that to me the day before. At this point it is clear to me that Kohl's never wanted to offer a discount of 20% off my order. They sent a false code/discount that was never going to work in the first place. This feels very much like fraud to me and I am upset that I have had to spend this much time and report to the BBB. If the code would have worked in the first place I would not be sending this. I do still have the email that I sent before the 12:00 midnight cutoff, and I do have the screen print of the website circling and not working. I can submit those if needed.

    Desired Settlement: I wish to receive the 20% off discount I was offered in the first place.

    Business Response: We apologize for the inconvenience and frustration the customer experienced when attempting to place an order on Kohls.com. Can the customer confirm if a order was submitted, since we are unable to locate it one our end. The issue may have caused by several users placing their orders during the last few minutes of our promo mainly the reason why we encourage our customers to make use of our 1 day promos as early as possible to avoid such difficulties in placing orders. As a courtesy, we can adjust the customer's order.  

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    It is very frustrating and disappointing to observe the poor customer service that is being provided. As I had included in my initial complaint, this promo was not a 1 day promo. The promo code was "ACTFAST" and it only lasted from 6pm-midnight. I was working for the entirety of the duration of this code, however I left work early (missing out on pay) to place my order. Again, Kohl's as a company is making me as a customer sound like I did something wrong. If a promo code is supposed to be good from 6pm-midnight then it should be honored from 6pm-midnight. If you only want the promo code to work until 11:30pm, then make it valid from 6pm-11:30pm. This behavior is fraudulent and creates distrust with customers. To answer your question, No, I have not placed my order yet. Because I am still waiting to receive the 20% discount. I will accept a credit on my account or a gift card. The simple fact that Kohl's is still looking to place the blame on me as a customer and is not willing to accept full responsibility is extremely aggravating. I expected better from Kohl's. I have now had to spend hours of extra time and effort on this situation beyond what it should have initially required. I would request that a gift card be sent to my address or placed on my account. I am willing to accept $50 from Kohl's, 20% of $250, but no less. This is what I should have received in the first place. I can also be reached by phone for an apology.

    I have attached a screen print from the Kohl's website showing the circling it was doing for a half hour before the promo was set to expire. It is insulting that Kohl's response states I was placing my order "during the last few minutes" as I tried to place my order 30 minutes prior to the "last few minutes." This screenshot was taken after 20 minutes of trying to get the Kohls.com website to take my code, at 11:52pm.

    Also, I would like to add my disappointment in the professionalism in the response I received from Kohl's. I can see multiple very obvious grammatical and spelling errors, as well as run-on sentences that are difficult to read. Please proof read your next response as you are a BBB accredited company and are representing more than just yourself.

    Regards,

    ****** ******

    Business Response: Unfortunately, if  a order was not placed, we are unable to do an adjustment. We can note in the system to honor a 20% off of a future order. We will not be issuing the customer a credit or mailing her out a gift card as requested.

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    This entire complaint began because Kohl's would not honor the 20% discount they originally quoted. A 20% discount was exactly what I should have received from the beginning. This last response from Kohl's states that they would offer 20% off a future order for me. I would absolutely have accepted that, as that has more value than $50. However, I just contacted customer service to place an order and was told by the customer service representative (his name was David) that the 20% discount had been denied by the company. He then placed me on a 15 minute long hold (more wasted time) and offered me a 15% discount.

    Now, this complaint is about more than false advertising and fraud by Kohl's; It is now about lying, cheating, and stealing from a customer. It is absolutely unacceptable for you to tell the Better Business Bureau that you will honor the 20% that should have been honored initially, and then lie to the customer and not offer this at all.

    I cannot express my dissatisfaction enough. I have wasted so much time on this entire situation. I only hope this somehow benefits other customers in the future as it is showing the true character of the company. I have shopped here for so many years and given Kohl's my money and business over so many other stores. It would be difficult to truly put my full disappointment into words.

    Regards,

    ****** ******

    4/8/2016 Advertising/Sales Issues | Complaint Details Unavailable
    4/6/2016 Billing/Collection Issues | Read Complaint Details
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    Additional Notes

    Complaint: Hello and hopefully you can help me. I had a package sent online to me but it was billed to my new address and sent to my old address. No one can find the package and I have tried many times without luck to solve the problem. Kohls has a deaf ear to my complaints and still wants to charge me for an item I never received. When I realized the error I tried instantly to correct it but they have their "rules". I am going through breast cancer treatments and can not cope by myself with this anymore. Please help me :)

    Desired Settlement: I just want my bill corrected and no longer want the item . I intend to cut up my credit card with Kohls because of the horrendous customer service. There is very little understanding and courtesy Thank you

    Business Response:

    Upon further review of Order 4506818779, it appears the customer contacted us in regards to the address one hour after the order was submitted.  On our website, it does state there is a 30 minute time frame for order modifications. Unfortunately, since this was not a Kohl’s error, we are unable to issue a credit as requested. The customer is still responsible for Order 4506818779. If either of the items are returned to Kohl’s, we will be happy to apply the credit towards the customer’s order.

    Consumer Response: Thank you for your prompt service it is very much appreciated. They say that the 30 minutes was expired and that is true but the problem arose because I put in my order online at 5:38 a.m. and immediately called customer service when I realized they were sending my package to my old address and billing me at my new one. Customer service doesn't open until 8 a. m. and they were deaf to my problem. If they take orders before they open customer service then why don't they have a warning that I would not get the same service that someone else gets if they order @ 8 a. m.or later. I have sent many e-mails to Kohls and Fed ex and called many times each place. You are my last resort thank goodness for you. Please help me settle this as I have done everything I can to fix this and they are robotic and callus too. Thank you so much. 

    Business Response: While we aren't open 24 hours a day, during the checkout process, the customer does have the opportunity to review the shipping information twice.  Once, when they are ready to select the shipping address and again, when they are reviewing the order prior to submitting the order. Unfortunately, this was not a Kohl's error. 

    Consumer Response:

    Thank you for your continued help. I ordered 2 pairs of boots online to Kohls at 5:30 a.m. I checked the billing address and continued to payment. When I checked the email message I was sent it had the wrong shipping address. It was my old address. I promptly called customer service and they were not opened until 8 a.m. When I called at 8 a.m. I was told I only had 30 min. to make changes. Well it wasn't possible since there wasn't anyone to talk to. I had the one pair of boots intercepted to Fed Ex and picked them up but the other pair was wrongly delivered to *** **** ****** ****. I am being billed for the boots even though I never got them. The tenant does not answer the door where I used to live so I have no way of fixing this. Fed Ex needs the fullfillment center to contact them and they won't. If I order at %;30 then why don't I have the same rights as someone that orders at 8 a.m. Then Kohls should make concessions for early orders. I have no service and that is terrible business ethics. 

    Please can we fix this problem soon as I am having cancer treatments and really can't cope anymore with this. Thank you so much **** ***** 

    4/5/2016 Problems with Product/Service | Read Complaint Details
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    Additional Notes

    Complaint: I placed an order on 12/03/2015 (order number 4257855390). The total was $95.99, which was paid with Kohls' cash. On 12/10/2015, I got a notice that my order was cancelled because it was out of stock. At that moment the Kohls cash had expired. I called in and queried about this. A customer service representative promised me that a merchandise credit of $95.99 would be issued to me. Till today, I didin't see any merchandise credit. I called and chatted for more than 20 times. Each time the customer service promised me that the credit would be issued and asked me to wait for longer time. It had been about 4 months and the issue is still not resolved.

    Desired Settlement: I hope that Kohls' can send me the $95.99 merchandise credit. Meanwhile, I spent more than 10 hours calling and chatting with the customer service to solve the issue. I think kohls also needs to compensate my time. It is really absurd to ask a customer to wait again and again. It has been about 4 months!

    Business Response: We did process a return for our customer and requested a Kohl's Merchandise Credit for $95.99 to be mailed out for cancelled order 4257855390. It will be mailed out to the billing address on the order. The customer should be receiving the credit approximately within 7-10 business days.  We apologize for any inconvenience this may have the customer. 

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******* ***

    4/4/2016 Problems with Product/Service
    4/4/2016 Delivery Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: On 1/26/2015 i returned a small appliance item to the local kohl's (tucson,az)store. a corporate refund ($108.09) was to be sent out to me within ten days. It has now been ten weeks and still no check. I previously spoke with ******* ***** @###-###-####( she claims to be the exec. asst to CEO ***** *******), who told me a check would be mailed out to me before 2/15/2016. I have since called c.***** phone/voice mail several times and left messages re: the missing check, yet to date she has NOT responded or sent the long overdue check

    Desired Settlement: send my long overdue refund check of $108.09 to my record address ****** ****** **** ** ****** **** * *** ******* ** *****

    Business Response:

    We apologize for the length of time it has taken to resolve our customer’s concern. Our customer was contacted today (03/24/2016) by our Corporate Refunds Department and they were able communicate information to him about his Corporate Refund. 

    4/4/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I bought a Lacoste Fragrance for my wife as a gift on 02.29.2016. However after opening the the gift my wife use it once and then realized that there is an insect (fly) inside the perfume. It is disgusting to think that she has already used it. I am so surprised such a well-known brand name has this kind of disgusting thing in its product. I paid lots f money for this brand name and the result is disappointing. I am wondering how Lacoste would like to compensate my feelings and the product that I bought. Thank you so much for your help.

    Desired Settlement: I am wondering how Lacoste would like to compensate my feelings ( I am disappointed and lost my desire to use this product) and the product that I bought. Thank you so much for your help.

    Business Response:

    We regret the customer’s recent issue with their fragrance purchase. Please advise the customer to respond with their receipt or order information so we may research this matter further.

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** **********

    Business Response:

    We apologize that the customer purchased a damaged product. We have refunded the customer’s Visa card ending in 4509 for the amount of $51.69. The customer should receive this refund within 7 days.     

    4/4/2016 Problems with Product/Service
    4/3/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I called 1855 564 5705 twice tonight after I arrived home from work. I work outside of my home for 12 each day and then I have 2 hours of driving so calling is not something I look forward to doing but on Feb 26 at approx 6:30 PM I called Kohl's customer service to inquire bout the Kohl's cash I had received a email on not long before for $30. I spoke with ******* he told me that it had expired I advised him that I could not even locate it I thougth it was in my wallet where i had put but each time I came their it was not their. He then said it was expired and that I could no longer use it. I then asked him how do I file a complaint he then said he would help me and gave me a # 160226-020474 and told me that was my escalation # and that I would get a call back after 48 hours to follow up on this but that he was not able to say one way or another if it would be approved . I explained that I did not know how it worked and he told me they go a additional 10 days past the date printed on them. This was good to know because I had one that would be expiring on the 29th so that meant I had time to use it. But when I tried to use it on the 2nd it was not their so I then just thought it was the app and waited this Saturday when I had time and I then tried to ended the code and pin listed manually but it told me it was expired by I knew I had 10 extra days because surely ******* did not just lie about this to me when I clearly could have used it prior to expiration had I not being told this lie. I called in got a ***** whom further lied by keeping me on hold for over 1 hour an d 10 minutes every few minutes saying she was talking to her supervisor and they working trying to find me a resolutions which is absolute in correct they just wanted me to give up but I did not and eventually I was just hung up on after I told them if they left me on hold like this any-longer I was going to add her name to the complaint this s the worst thing I have ever heard a company telling you you getting something mean while you waiting to find out its a complete lie. ***** never intended on helping me she probably place lies on my account all because I called in to use Kohl's cash after I was lied to told that it would be could 1 days past the date printed online as a grace period but this needs to stop. Bad customer service must stop. I have now lost $70 in Kohl's cash but it really is a joke to me. I don't think I was ever going to get it. I hope to get my Kohl's cash and those rep need to be reprimanded;.

    Desired Settlement: My Kohl's cash and the rep's ***** from today and ******* from 02/26/2016 reprimanded.

    Business Response:

    We regret to learn our customer was unable to redeem their Kohl's Cash before it expired. Once the redemption dates have passed, Kohls.com and our store registers will no longer accept Kohl's Cash. In the past, stores may have made an exception to our policy to honor expired coupons; however, going forward this will not be the case and our policy will now be enforced.

    Though is not our policy, we will still honor the promise given by Kohls.com to honor the customer's $40 coupon ending in 1570 that was discussed on 03/07/2016. Once the customer places the order if they will please respond to this complaint with their new order number we will credit their order accordingly. 

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    This company has disregarded all my issues trying to use my now $80 worth of Kohl's cash. Their is a serious issue with the training and information on use of it. It was not expired when I called on 2/26/2016. The representive ******* provided me with false, deceptive information about the case ID #160226-020474 on 02/26/16 @6:30 PM and each representive after this starting with Joy or ***** 3/7/2016 provided both names while on a call  provided me with more false information and when I asked for a supervisor I was placed on hold for over 30 minutes when she came back she then told me I would not get a supervisor she could help and said one moment and after 1 hour and 12 minutes the called went to a fast busy tone. I then realized I had been disconnect she never had any intention of helping me with the $40 I then still had available. I then still had $10 in my wallet it showed good till 03/31/2016 but when I tried to make a purchase it showed used and when I called and spoke with a rep named Serene she told me I could not use it the system had been messing up like this and I would not be able to use it for "Nike" items this is a Kohl's issue not a customer issue. I an not out of the last $10 I eared for purchase I have made online. I have never used my card in store. I rarely go in a store. But with the issues I am having I am no longer going to shop at Kohl's store or online.  I called the # for the rewards I ask to speak with a supervisor and was provided the # for Kohl's credit card a representative named ******** whom was no more helpful to get a rep to file a complaint about the rewards issue. After repeatedly asking for a supervisor, I asked repeatedly for the mailing address or email address and was told their was none. This was still within my time to use to us the $40 then I tried to use my last $10 and it disappeared. None of this is my fault or issue at this point but bad service. But you think by offering me only $40 of $80 it is okay and treating a consumer like it is their fault they where provided bad very bad service and no recourse but to file this complaint. I want all of the $80 refunded. I may then consider using it. I also want something to happen to each bad service representative a speaking too a written warning and training on this issue. They need to be retrained and this process need to be corrected. No one should ever have to go through this for a loyalty program!

    Regards,

    *********** ************

    Business Response: We apologize for the customer’s continued disappointment. The promise made to our customer on 03/07/2016 to honor a $40 Kohl’s Cash Credit was in regards to the Kohl’s Cash referred to in her conversation on 02/26/2016. Beyond this we cannot accommodate any request to honor expired Kohl’s Cash.    

    4/3/2016 Problems with Product/Service
    4/3/2016 Problems with Product/Service
    4/3/2016 Problems with Product/Service
    4/2/2016 Problems with Product/Service
    4/1/2016 Advertising/Sales Issues | Read Complaint Details
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    Additional Notes

    Complaint: I ordered a George Foreman Grill from Kohl's.com on November 23, 2015. Kohl's advertised that if you order the grill, you also get a $10 Visa gift card. I sent many emails to Kohl's, but the just gave me the runaround for 2 months. I want the $10 Visa card that was promised me.

    Desired Settlement: $10 Visa gift card.

    Business Response:

    We apologize for the customer’s frustration. Please request the customer submit a copy of his rebate form along with his rebate tracking number. 

    Consumer Response: Better Business Bureau:
    They never gave me a rebate form. How can I send them something that they refused to send me via US Mail? It was a simple request that they refused to grant. If you would like to see my correspondences with Kohl's, let me know.
    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ***** ****

    Business Response: We apologize for the inconvenience, but the customer would need to provide proof of purchase information, as well as rebate information so we may research further on our end. The rebate would be available on our website, regrettably, Kohl's does not hand a rebate form to the customer at the time of purchase. 

    Consumer Response: Better Business Bureau:
    It is quite impossible for me to provide rebate info since it isn't supplied by Kohl's. I have no computer or printer. Assuming that your customers all have these luxuries is just ridiculous. It is also ridiculous to claim that you cannot provide the forms that need to be filled out. I could have purchased this item locally and saved myself $10 in shipping costs, which is what I will do in the future instead of shopping at Kohl's.com!
    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ***** ****

    4/1/2016 Problems with Product/Service
    4/1/2016 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: I went on Kohls.com and purchased a bike for $223.00 I was waiting for my Kohl's cash to come in for it. But upon chatting with the Customer Service, it turns out that I bought my bike on the wrong day! Since the purchase date was not coinciding with a non-cash period. There was NOTHING that stated that I was not getting the rewards. I feel this is deceptive customer service. I was expecting the Kohls cash! They are not clear on when you can get the rewards and when you cannot.

    Desired Settlement: I would like my Kohls cash for the item I purchased. Otherwise I will return it, and purchase at another store! I will never shop there again. This is DECEPTIVE!

    Business Response: We apologize for the customer’s confusion. There are very specific dates that customers can either earn or redeem Kohl’s Cash. These dates are listed on our advertisements; and when offered, on our Kohls.com landing page. We cannot generate a Kohl’s Cash certificate on a purchase that was not made during an earning period.  

    Consumer Response: Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    There is no way to determine that I was NOT going to receive them when I placed my order.  This is where you are deceptive.  I only purchased from your site because of the kohls cash rewards. There is NOTHING when I was purchasing that states that I would NOT get them.  It should say.. your item is not eligible for the Kohls Cash Rewards Program.  It didn't! 

    Regards,

    ******** *****

    Business Response: If the order was not placed during a earning period for Kohl's C ash, we are unable to issue any type of credit. If it is a Kohl's Cash earning period, it will state it on the order confirmation page  and it will display the amount earned. The customer can return the item, and repurchase during a Kohl's Cash earning period if she still wishes to receive Kohl's Cash. 

    Consumer Response: Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    That's ridiculous!  You want me to return it, and re-buy it?  That's INSANE!  You did not give me any indication when I was purchasing the item that I was NOT receiving the Kohls Cash.  I am NOT a frequent shopper of yours.  I would not "know" what the "rules" are, I go by your commercials and your website!  Your website shows KOHLS CASH.  This is a DECEPTIVE practice.  It's WRONG!  I can't believe you want me to RETURN the product and rebuy it... that's absurd!

    Regards,

    ******** *****

    4/1/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I ordered 2 packages of Men's Jockey 4-pk. Classic Stay Dry Full-Rise Briefs, SKU # 93552462. I ordered a size 34 and they sent me a size 44. I mailed the items back. I paid $7.75 for the return postage. I did not have a order number because it had been awhile. I mailed the items back Priority Mail 2-Day with Tracking Number, and $50 insurance. The tracking number says they got the items at: Kohls, Return Center, 3550 Salzman Roadd Middletown, OH 45044 on February 19, 2016 , 4:26 pm. They are claiming that they did not get the items. I paid $52.00 for the briefs, $8.95 for postage and $3.66 tax for a total of $64.61. Since I did not have the order number kohls is trying to cheat me out of the money for the items I returned for exchange. I told them I wanted to exchange the size 44 they sent me for a size 34. I guess whomever entered my order put in the wrong size. I can't wear a size 44. I paid for a size 34. They will not give me my exchange or refund. They are not very honest business to try and cheat a customer out of money when that customer has a charge card and owes more then the amount that the returns is. This is not a way to get paid for the bill that I owe them. If they do not issue the proper refund I will never pay the bill I owe them. My uncle's attorney says I don't have to as longs as they are cheating me out of my $72.36 for the items I returned on February 17, 2016 and they got at return center on February 19, 2016 per tracking number:

    Desired Settlement: I want kohls to send me a check for the $64.61 and $7.75 it cost me to mail the items back that they made the mistake of sending the wrong size to start with.

    Business Response:

    Our records show the applicable return credit for Kohls.com order #4283578718 was processed on 03/12/16, back to the customer Kohl’s' Charge account for $23.72. Additionally, we are able to confirm that the order was a customer initiated order, so the shipping fee will not be credited back to the customer. There was no Kohl’s error so we are unable to comply with the customer’s request for any additional credit. We hope this information was helpful. 

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    They gave me credit for Men's Chaps 4-Pack solid boxer briefs in amount of $23.72 but that is not want I returned. 

    I returned 2 packages of  Men's Jockey 4-Pack Classic Stay Dry Full rise briefs size 44 and I order size 34 so was kohl's  error.

    I never gave them a order number so they must have just used a number for prior order,. They owe me $52.00 for the 2 packages of briefs, $3.66 tax

    and $8.95 postage and $7.75 return postage.  Tracking Number: **********************

    Regards,


    ***** *******

    Business Response:

    In order for Kohl’s to locate the original order that was sent incorrectly we need more order information. We cannot locate an order that was sent to our customer for SKU 93552462. Please advise customer to respond with their order number. 

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    I do not have a order number I told them that 50 or more times. I gave them copy of form that was in the package.

    They are just trying to be difficult someone at the Ohio Return Center must have stole the items I returned for themselves.

    I sent them the attached information but yet they have done nothing. I am not going to pay my bill til they fix this issue or

    any late fees.

    Regards,

    ***** *******

    Business Response: It appears the attached packing slip has been modified from its original form. Please see attached file.

    Consumer Response: Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    I had a bunch of packing slips and was tearing them all up at once. That is why it looks like other 1. I scan the wrong 1 at 1st.
    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ***** *******

    4/1/2016 Advertising/Sales Issues
    3/29/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I returned some items today without a receipt. I asked the customers service agent if that would be o.k. since I can not locate my receipt. They stated fine. When I arrived at store customer service agent was very polite and tried looking up my receipt with two credit cards that I may have used. I advised her if it was not on their then I must have purchased via cash. Stated no problem. Advised that I would get the lowest price int he system since no receipts. I stated fine since I have no other choice. We tried looking up with my credit cards and no hit so we both assumed must be cash. She asked for my drivers license and I obliged. Once she did the return she stated that it is a corporate refund and that I will get a check in the mail in 7 - 10 business days. I stated o.k. As I left the store I felt uneasy. After I met with some clients (I am a real estate agent) and picked up kids came home and told my husband. We felt really akward so we googled the "Kohls refund level 3 corporate refund" and I was shocked to find out that many people are complaining that Kohls takes the merchandise and states they will refund in 7 - 10 days but some people have been left high and dry after 7 weeks still no refund and still no money. Kohls takes merchandise and never gives you back your money. At that point I called the store direct and asked to speak with the store manager. "*****" I believe his name was answered and I advised him of situation. He essentially told me nothing they can do and that I need to wait for corporate. REALLY!!!! I stated I want to come back and get my stuff that I paid for and he replied that "too late because already put back on floor" I need to wait for corporate. He also gave the phone number to corporate to contact in morning. I read more reviews and all are saying that Kohls gives the run around and you never see your money. I returned $141.35 (discounted price due to no receipt) worth of merchandise. I have not ever been a criminal or done anything illegal or returned too many items. I am disgusted how Kohls treats clients. I would like my money back immediately! or merchandise back immediately. This is not how any other retail store treats their customers. It is appalling to read how Kohls treats "corporate refunds". They should be out of business at this point. What they are doing is criminal! If my money is not refunded I will file a police report as well with Irvine Police department. I would like this resolved immediately. Truly a disgrace to Kohls to read all the google comments regarding matters such as this. I would like my money back now.

    Desired Settlement: I would like my discounted value of $141.35 returned to me in cash and I will no longer shop at such a disgraceful establishment! Disgrace to read all the google comments regarding matters such as this.

    Business Response:

    We apologize for our customer’s frustration. Our customer was in contact with our Corporate Refunds Department on 03/24/2016 and they mailed out her merchandise credit that same day. 

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
    Once I get my check I will retract complaint
    Regards,

    ********* *******

    3/29/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I would like to file a complaint against Kohls Department Store for hot honoring a rebate. I purchased “Rachel Ray Cucina 12-pc. Hard-Anodized Nonstick Cookware Set” from www.kohls.com on December 2, 2015. The Kohls site listed this item as being eligible for $40.00 rebate and I purchased the item with understanding that I would receive the rebate but ultimately this did not happen. I returned the rebate as instructed on 12/7/2015 and monitored the website www.status-now.com for the rebate. I called the status-now.com phone number ###-###-#### and was told to call back in a “few weeks” because there was high demand and they were slow processing the rebates. I called on 1/20/2016 and spoke with a supervisor named Kelly at 4:42pm CT. Kelly said there was high demand for the Rachel Ray rebate and to call back on 2/1 to give them time to process the rebates. She also instructed me to fax the documents that I mailed on 12/7 to ensure that they received them. I checked the status now site on 2/11/2016 and it showed that my rebate was being processed and that I should call the office if I did not receive the rebate by 3/13/2016. I called today (3/16/2016) to check the status of the rebate and was told by their customer service departments that I was not eligible to receive the rebate because they had a faxed copy of the UPC code and not the hard copy. Again i’d like to state that I mailed the physical UPC code to them on December 7, 2015… The supervisor Kelly told me to fax the copies of the documents to ensure that they got processed. I have followed all of the instructions to receive this rebate however they will not honor it which is not part of the plan. If I had known this from the start I never would have purchased this Item from Kohls.com I would like Kohls.com to honor this rebate since it was advertised on their website. This www.status-now.com site has very little information and no physical address listed for correspondence. Their customer service representatives will also not provide an address or the name of an executive to escalate the issue. I believe Kohls.com should not promote these rebates on their websites especially if they will not be honored.

    Desired Settlement: I would like Kohls.com to provide me with the $40.00 rebate or store credit that I deserve. I followed all the appropriate steps to receive it.

    Business Response:

    Upon further research we are able to confirm that the Rachel Ray Cucina 12-pc. Hard-Anodized Nonstick Cookware Set rebate was set up and specific to the vendor of the merchandise. We advise the customer to contact the vendor directly regarding the status and desired resolution of this rebate. We apologize for any additional disappointment.

    3/28/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I sent my finance to Kohl's tonight to pick up Keurig Coffee Maker before we was supposed to leave to go out of town tomorrow. I sent him the thirty percent of coupons over the phone and he rushed off to go and picked it up and forgot to get my credit card to paid for the purchase. He asked for the manager to see if he would approve for him to used his debit card for this purchase and Mr. Jeffrey ***** told him no. He then called me and I asked to speak to Mr. ******* ***** and he told me I should make him an authorized user on my card. I told him I have used my debit card in the past with the coupon and got the approver from a manager because I had paid off my credit card and it was at that store. I think this is being discriminated.

    Desired Settlement: I now have to drive back to the store and pick up these items because of a inconsiderate manager that wouldn't approve my finance to used his debit card. This is gas wasted.

    Business Response:

    We apologize for any confusion, but this coupons states ‘30% Off When You Use Your Kohl’s Charge.’ While other coupons may allow for multiple forms of tender, a Kohl’s Charge must be used as the tender for this particular coupon. 

    Business Response:

    We are happy to hear one of our stores was able to accommodate our customer in this situation. We thank the customer for her feedback on her experience. 

    Consumer Response: I feel that we should be compensated for having to travel to a difference store to get the merchandise we wanted because the store that's less than five minutes from our house wouldn't honor the coupons.

    3/27/2016 Delivery Issues
    3/24/2016 Advertising/Sales Issues
    3/24/2016 Problems with Product/Service | Read Complaint Details
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    Additional Notes

    Complaint: My order was delivered on I believe Feb 23rd around 330 pm. I immediately called customer service as my online order was incorrect. The man I spoke with stated my $18 kohls cash would be refunded back and also my debit card that was charged for order #4821942595. He also gave me a reference #160227-012858 after the conversation confirming I would be refunded. Also he said he had to ask his manager before proceeding with the refund. I have received nothing. I have emailed multiple times asking about this and have not received an email or anything.

    Desired Settlement: I would like refunded. Also I would like to stay a customer!

    Business Response:

    We apologize for our length of time it has taken to resolve our customer’s concern. The customer was partially refunded for order 4821942595 of 3/5/2016 with $9.00 being credited to her Mastercard. This can take up to 7 business days to fully process. We have processed her remaining refund today, 3/10/2016, with $.62 going back to her Mastercard and $8.38 going onto a Merchandise Credit that will be mailed to our customer. We are also including a $10 Kohl’s Gift card to compensate for the amount our customer paid for shipping, this will be sent along with the Merchandise Credit. 

    Consumer Response: Only .62 cents have been refunded to my card. I would like the  shipping, handling and tax put back on my card as told and $18 store credit.

    Business Response:

    We apologize for any confusion. The customer’s credits were processed for mailing on 03/10/2016; please allow 10-14 days for receipt of these cards.   

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******* *******

    3/24/2016 Problems with Product/Service
    3/23/2016 Problems with Product/Service
    3/23/2016 Advertising/Sales Issues | Read Complaint Details
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    Additional Notes

    Complaint: I went shopping with my 4 children as we went to check out in was going to use the coupon 10$ off 30$. The manager "****" said the coupon was one per person,but let us use it twice. We we're going to use it 3 more times as we had 5 people shopping. It was quite embarrassing that **** wouldn't allow the coupon to be use. The coupon clearly states one per person per day. So there for all 5 coupons should have been honored

    Desired Settlement: We would like to use our coupons per person but they will be expired on the 3/13 Also a gift card person would be nice since we were inconvenienced and embarrassed in front of other customers

    Business Response:

    Kohl’s apologizes to the customer for any confusion. Our coupon states: $10 coupon is valid on a minimum $30 pre-tax purchase for one transaction March 10, 2016 through March 13, 2016 in store and online for any tender type. Coupon must be surrendered at time of in-store purchase.

    The customer’s using the coupon must each possess their own coupon in order to each use a coupon in-store. 

    Consumer Response: Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ****** *******

    Consumer Response:

    I had 5 separate coupons and 5 people shopping 4 were kids

    ThThe manager would not let the kids use a coupon 

    Business Response:

    We apologize that our customer’s children were unable to redeem their coupons. We will mail out the customer a $30 Kohl’s Gift card to make the customer whole again for the three coupons that were not able to be utilized.      

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** *******

    3/22/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I spent almost $100 at Kohls weekend of March 5, 2016 & earned $20 Kohls rewards. I came back in on Sunday, March 13, 2016 and received poor service. I didn't Almost $150 and only received $20 in kohls cash. I had 3 transactions at $50. I had to ask the rep for the Kohls cash. I had to ask to apply for a credit card. I had to ask for my total fief which the rep didn't tell me. Then, u called the store on Monday, March 14, 2016 at 527pm spoke to a manager named Marty. She was rude and no help. I told her what happened and how the rep treated me with no concern Nd I didn't get my last Kohls cash. This manager said nothing she can do because Kohls cash ended. I told her I'll return All my items at $150. The manager laughed at me and then said that's fine if I return the items. then I asked for her supervisor or manager of store. She said he wasn't in and no voicemail to reach him. I spent almost $300 in 2 weeks st kohls and this is how they treat faithful customers. I'll return my items and not shop here again. Managers provide poor service and so does the cashiers. The rep was a younger Caucasian or Mexican girl that worked at the first register in front of the door at 6p on Sunday. They need train her better on customer service.

    Desired Settlement: They need to give my Kohls reward that was earned and what ever they decide to go after that to keep a customer.

    Business Response:

    Kohl’s apologizes for any confusion. The only way Kohl’s can combine receipts is for the customer to return all of the items, and then repurchase them all again on the same receipt. This will allow the register to generate a Kohl’s Cash coupon on her entire purchasing balance.

    Please keep in mind, the $10 off of $30 coupon our customer used on her transitions on March 13th is only one per customer. If she chooses to combine receipts then the coupon will only be applied once to her total balance. 

    Consumer Response:

    They could have have still offered to give my $10 back in the form of a gift card.  I spent almost $300 in 2 weeks st kohls and this is how they treat a customer  I won't ship here again  who wants to return all these items and re ring them up  this is poor customer service and disappointing to a customer  

     Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ***** ***

    Business Response:

    We are unable to comply with our customer’s request, and we stand by our original statement.  We apologize for our customer’s disappointment. 

    Consumer Response: Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ***** ***

    3/22/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I placed an order online that was split into 6 shipments. Three shipments were all set to arrive at my home on January 9, 2016. Per Kohls these were delivered. I received another package from a seperate retailer that day but nothing from kohls. I immediately contacted them about the matter. After numerous phone calls, emails and chat sessions, I have been given the run around. I had gotten to the point that they were going to at least issue merchandise credit for everything I did not receive. After waiting weeks for that to arrive it was only for one of the three packages that arrived. Now they have decided not to refund me the rest because they are showing the packages as delivered. Obviously they went to the wrong address because my post man said he didnt bring any kohls packages to my home that day. This is not to mention the fact that kohls refused to just put the money back on my card. Now I have an in store credit for a store I refuse to shop at. Each person I dealt with from kohls was more concerned with putting me on hold for long periods of time and just saying they could not do anything with no explanation as to why. I still do not have all of my money back or my merchandise and it is March. I and anyone who is willing to listen will never shop at kohls again.

    Desired Settlement: I would like my money back at very least. I would prefer the money go back on my card.

    Business Response:

    Our customer placed order 3915930877 on 01/02/2016. This order was tendered using $16.68 on her Visa card and $70.55 in Gift Cards. We processed returns for the items she did not receive on 01/23/2015 and 02/04/2015. The returns were processed back onto her original forms of tender; with $13.70 being processed onto her Visa as well as an issuance two Kohl’s Merchandise Credits that were mailed to our customer for $21.55 and $6.31. If our customer did not receive the merchandise credits please reply to the complaint and we will reissue new credits.  We apologize for any confusion our customer had with her refund.

    3/22/2016 Advertising/Sales Issues
    3/21/2016 Delivery Issues | Read Complaint Details
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    Additional Notes

    Complaint: I placed an order online at www.kohls.com around 11:50PM February 29th. The order went through, I verified items, billing and shipping address and shut down for the night. Midday on March 1st, I received an e-mail stating that my order had shipped and I was excited seeing that I need it quickly and chose not to put a rush on it. When I opened the e-mail it had a wrong shipping address. I was very confused as I had verified everything the night before. I could not call Kohl's until I cam home that night so when I got a hold of them the young man was very nice and explained that he was going to try and reroute the order by getting in contact with FedEX who is the carrier. I waited on hold for 15 minutes and he came back to check on me, said he would return shortly. At the 38 minute mark the phone rings and a young woman answers. I asked her what just happened and she stated that she did not know and asked what I needed. I explained I had been on hold for 42 minutes at this point and what the young man said prior and she said she would get a supervisor. The phone rang and it was answered by a woman who was so rude to me, I reconsidered being a customer of Kohl's. She was not a supervisor, I had to reiterate everything that I had already told the young man and she said it's your fault there is nothing we can do. Uhm no it is not my fault, how did the shipping address get changed? She put me on silent and never responded which is the worst customer service I have experienced in years. When I asked her to get me to a supervisor she said they weren't available and it was my error and you can only adjust orders up to 30 minutes after they are placed. I kept requesting a supervisor and she continued to be rude. We were at this for about 6 minutes when I finally said are you there and she said yes I am getting you a supervisor. I said you should acknowledge that and she put me back on mute. I spoke to an ****** at 54 minutes into the call and she said her rep ID was *****. She did not listen to anything I said. Didn't care that it wasn't my mistake it was theirs and that I needed these items quickly. She also said she would call me back with a status on rerouting the package and she did not. Now my package is going to Colorado and I have to pay for it to be over-nighted to me when my daughter receives it. No resolution has been given other than that. The lack of concern for the customer and them taking ownest of their error and not fixing it has left a very bad taste in my mouth.

    Desired Settlement: I would like them to have re-routed the package but since that will not happen, I want reimbursement for the overnight bill and the initial shipping of the product. I want some show of concern for the customer as it has yet to be given and a formal apology for their actions.

    Business Response:

    Upon a customer purchasing items from our website, the customer is asked by our system to select the shipping address in which they would like their order to be sent to; customers have the option of either selecting their defaulted address or any other addresses that are on file.  Before the order is fully submitted the customer’s order is then sent to a review page where the shipping details are displayed and the customer must click submit to fully authorize the order.

    We apologize for the customer’s discontentment with our ordering process; however we can only ship to the address that we are given. Kohl’s shipped to the address that was submitted for order **********.

    Consumer Response:

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    I reviewed the address in which the package was being shipped to PRIOR to confirming the order and it stated my home address which is in Kentucky. I leave for a cruise on Monday 3/14/2016 and needed the package quickly so I made sure all was correct. The package was shipped to Colorado by the error or glitch of Kohls Online as when the order was submitted it stated to be shipped to 616 Cleveland Ave Taylor Mill, KY 41015. I would have never shipped to Colorado as that would delay the package. The way this situation has been handled as if they do not make mistakes or glitches never happen are obsurd and poor customer service on top of the poor customer service I already received. They would not even contact FedEx to have the package rerouted...it was not attempted by anyone on their staff. I understand that errors occur and so should they. This was definitely a transmission error on their part...and they have done nothing to rectify it.

    If this would have been my error, so be it, I get it as I would have just sucked it up and had my daughter overnight the package to me and I would have called and said, hey I made a mistake can I have the package rerouted. That is not what happened. I can fess up to an error, but can they?

    I just want them to take the ownest of this as it was not my fault.


    Regards,

    ***** *******

    Business Response:

    We apologize, but Kohl’s has not had any reported system issues of this nature. We do however understand our customer’s frustration with her address issue. We would like to offer a $25 Kohl’s Gift Card as an invitation to shop with us again. Please have the customer reply back to this portal if this is acceptable to them.   

    Consumer Response:

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    I do want to say it cost $42 to overnight the package but I guess this is middle ground.

    Regards,

    ***** *******


    3/21/2016 Advertising/Sales Issues
    3/21/2016 Problems with Product/Service
    3/21/2016 Problems with Product/Service | Read Complaint Details
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    Additional Notes

    Complaint: Since delivery of my purchase on 2/24/16 I have sent numerous emails to Kohl's customer service in regard to receiving an item that was NOT as pictured at all on the site.. Order #4765044079. Upon the first response it was clear the representative was responding to another issue with another customer and not even to my order. I initiated another email and I get chaos from that point.. One rep tells me to return to a local store which is 45 mins away.. When I received the wrong item? I have sent pictures showing this.. One rep told me to keep the current items that I would receive a refund in 7 days. I would have accepted that, had it happened. When I emailed back to see if that's 7 days or 7 business days a NEW rep starts all over and ask if I still have the original items? How hard is this to look back at the correspondence and have someone follow through with what they say? It's like every time a new email is sent I am back at square 1 getting the run around. Over a small item it seems kind of crazy.

    Desired Settlement: I would like to receive a refund for the incorrect item in question on my Kohl's charge card.. All I wanted to do was purchase the item pictured but received something else totally. I now see this same item on the site has been updated to reflect the correct item a customer would receive. I have always loved shopping at Kohls but having to turn this over to the BBB to get help kind of diminishes my trust of shopping on kohls.com..

    Business Response:

    We regret the customer received the incorrect item in Kohls.com order #4765044079. Our records show a return was processed on 03/08/16. We advise our customer to allow 7-10 business days to receive the credit. We apologize for any inconvenience.

    3/21/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I am very furious, I am a customer holder who is a new first time mother I was trying to purchase an item online which happens to not be in store for my baby. When I opened the card I was told that I can use a 15% coupon as a gift of being a new customer and I also recieved a 30% coupon in the mail . Once I tried to make my purchase online it did not work I called the customer service number they told me I can't combine coupons and I called the corporate number and they told me that the coupon was expired and I can't use it along with another one as well. I was told several different things and as a child of a couponer my mother used many coupons during one transaction and I have been lied to more than once . I am beyond frustrated and can't get the product for my baby that I loved so much .

    Desired Settlement: Contact me and because the item isn't in store I would like the item and able to use all of my coupons that were given to me plus more .

    Business Response:

    On the percentage off coupons that are mailed to our customers its states ‘Offer cannot be used in conjunction with any other percentage-off discounts.’ While the customer can add multiple dollar-off discounts, such as Kohl’s Cash, to an order, there is only one percentage off discount allowed per order. This was also explained to our customer on 03/07/2016 when she contacted our Kohls.com customer service department. We apologize for any confusion. 

    3/20/2016 Problems with Product/Service
    3/20/2016 Advertising/Sales Issues | Complaint Details Unavailable
    3/20/2016 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: We placed an online order at night and didn't realize until the next morning that the package was going to the wrong address. I called immediately 9:30am and asked to cancel or change the order. I was told by multiple people that this can not be done. The address is across the country from where we live and do not have contact info to people at the address. On top of that I was told that we will be responsible for paying for the order that totaled over $200. This is CRAZY. This is by far the WORST customer service I have EVER seen. We spend about $300 a month at Kohls. This will surely be dropped to $0 unless I talk to someone with half a brain. I hate dealing with STUPID people.

    Desired Settlement: I would like to be able to talk to someone that can fix this problem. If someone would have just cared enough to pickup the phone and call the shipping department I would be happy.

    Business Response: We regret to hear of the customer's recent frustrations with Kohls.com. At this we advise the customer to reply with the Kohls.com order number for further research. 

    3/19/2016 Problems with Product/Service
    3/19/2016 Delivery Issues
    3/19/2016 Problems with Product/Service
    3/18/2016 Delivery Issues | Read Complaint Details
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    Additional Notes

    Complaint: I ordered an egift certificate. They said they could not deliver to the email requested. Cancelled that order and reordered to be sent to my email address. Still never got the email. I was told to add their email address to my contacts, which I did and still never got the email. 2 days later I want to cancel since I do not have the 50.00 gift certificate. I was told they can not cancel it since it was sent to me, not their fault I didn't get it. I no longer want it, the birthday has come and gone. No gift card and I still have to pay. Then I get an email to the same email address for a survey. You have got to be kidding me, are you NUTS!

    Desired Settlement: Refund immediately!

    Business Response:

    We apologize for the customer’s difficulty with receiving her Kohl’s Virtual Gift Card. We have zeroed out the gift card ending in 6984 from order 4955089963 and have credited $50 back to our customer’s Kohl’s Charge Account. This credit will reflect in 72 business hours. 

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** ********

    3/15/2016 Delivery Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: I placed an order for a stroller on 02/20. I have still not received it. I have repeatedly emailed customer service and they refuse to help. They say the tracking info says "label printed" and sometimes UPS does not update tracking info, so the problem is with UPS. This is the worst customer service I have ever experienced. Kohls - if you are to compete with larger retailers, you better get your act together. You just lost a customer for life.

    Desired Settlement: 1. A written and verbal apology from a higher up to account for the lost time and stress of dealing with thier customer service. 2. A full refund immediately 3. Holding customer service accountable for the pathetic experience

    Business Response:

    We apologize to our customer for the length of time it has taken to resolve their concern. The refund for order 4776154301 was processed on 03/11/2016 for the Dream On Me Vogue Stroller in Light Blue for $28.61 credited back onto our customer’s Kohl’s Charge account.  

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******* *******

    3/14/2016 Problems with Product/Service | Complaint Details Unavailable
    3/13/2016 Problems with Product/Service
    3/13/2016 Problems with Product/Service
    3/11/2016 Problems with Product/Service
    3/11/2016 Advertising/Sales Issues
    3/10/2016 Billing/Collection Issues | Read Complaint Details
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    Additional Notes

    Complaint: I placed order #4751348885 on 02/04/2016 and was charged $41.47 for the order (in-store pickup). Shortly after placing the order I received an email that the leggings in my order were out of stock and I would just be charged $26.13 for the shaper in my order and would be charged again for the remainder once the leggings came in stock. I went to the store (Cold Spring, KY) and picked up the shaper. I asked why there were two charges on my account; the store clerk advised that the charge of $41.47 would drop off within a few days and that they charge you for the full amount and then place charges as each item is shipped/received. I waited a few days for the leggings to come in stock. When they didn't by 02/08/2016 I spoke to someone at Kohls.com via online chat and asked that they cancel the remainder of my order and refund the $41.47 still charged to my account. They advised that they would and the $41.47 would be credited back to my checking within 7 business days (as I had also paid $26.13 for just the shaper so I had paid for what I received). It is now 02/26/2016 and the $41.47 still has not been credited back to my account. I e-mailed Kohl's customer service and they're stating that my card was never charged for $41.47, only the amount of $26.13. Both amounts still appear as completed debit transactions on my account with no credit. I would like to receive credit back for the funds that were held out of my account. I paid for the product I received. I have bank statements if needed to show both transactions out of my account for this order.

    Desired Settlement: I would like to have the overcharged amount of $41.47 refunded to my checking account.

    Business Response:

    We have researched the customer's concerns related to Kohls.com order #4751348885. Our records show the customer was only charged $26.13 to her Master Card ending in 8408. At this time we advise the customer to provide an official February and March bank statement for further review.  

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******* *****

    3/10/2016 Problems with Product/Service
    3/9/2016 Problems with Product/Service
    3/9/2016 Delivery Issues
    3/9/2016 Billing/Collection Issues
    3/9/2016 Problems with Product/Service
    3/8/2016 Problems with Product/Service | Read Complaint Details
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    Additional Notes

    Complaint: tried to order an item online using my $35 I had earned in Kohl's Reward Cash, and 2 Kohl's cash certificates one for $10 and one for $20. I had a power surge during submittal, and lost my reward info. When I tried to redo my order all of my certificates showed redeemed. I called the 855 564 5746 number that is on the back of my credit card and had the misfortune of speaking with two employees that were rude, unhelpful, and really made me think twice about my husband and I having a credit card or even shopping at Kohl's. I don't have either names, as they had foreign accents and I was unable to understand them. I asked each of them to transfer me to a supervisor, as they showed their unwillingness to help me in my situation, and they both hung up on me. I will stop shopping with Kohl's, as I do not need to be treated this way and will give my money to another department store. I truly see why they have to close locations. They are horrible.

    Desired Settlement: I want an apology for the way I was treated.

    Business Response: We apologize for the unsatisfactory service our customer received from our Kohl’s team. Our records indicate that when our customer contacted us on 03/01/2016 she was not able to provide valid coupon numbers during the call. We would be more than happy to rectify this for our customer, we advise the customer to respond with the corresponding coupon information so we may apply the credits as a gesture of goodwill.

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and feel that while this is a good start, it's not enough. I'm not a greedy person, so I will take the credit that was lost, but I will shop elsewhere. 

    Regards,
    ***** ***********

    3/8/2016 Delivery Issues | Read Complaint Details
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    Additional Notes

    Complaint: Re: tracking #708265659 for a $12 gift card. This, according to their site kohlsrebates.com AND 11 DIFFERENT LIVE CHATS, was processed 12/09/15. Site says wait 30 days which would =about 1/30/16..It's now almost 2 months after that, 90 DAYS, NOT 30 and no rebate in sight. Help, please. This looks like fraud.

    Desired Settlement: See above, please.

    Business Response: We regret to learn of the customer’s recent disappointment with our rebate offers. The requirement of each rebate is set up and specific to each vendor of our merchandise. Regrettably, we are unable to issue VISA gift cards, as these are sent out from the vendors directly. However as a gesture of goodwill we would be more than happy to send a Kohl’s gift card for the difference. If this resolution is not desirable, we advise the customer to follow up with the manufacturer for additional assistance.

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** *******

    3/8/2016 Problems with Product/Service
    3/8/2016 Problems with Product/Service
    3/8/2016 Advertising/Sales Issues
    3/7/2016 Problems with Product/Service
    3/7/2016 Problems with Product/Service
    3/7/2016 Problems with Product/Service
    3/7/2016 Problems with Product/Service
    3/7/2016 Problems with Product/Service
    3/6/2016 Guarantee/Warranty Issues
    3/6/2016 Problems with Product/Service
    3/6/2016 Problems with Product/Service
    3/5/2016 Delivery Issues
    3/1/2016 Delivery Issues
    3/1/2016 Problems with Product/Service
    3/1/2016 Delivery Issues
    3/1/2016 Delivery Issues
    3/1/2016 Problems with Product/Service
    3/1/2016 Problems with Product/Service
    3/1/2016 Problems with Product/Service
    2/29/2016 Problems with Product/Service | Read Complaint Details
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    Additional Notes

    Complaint: For Black Friday I made a purchase from ********* that included ****** Dinnerware plates. When the partial order arrived the plates were packed very well. However, upon unwrapping them I discovered most of them were badly scratched/damaged. It was very obvious that ***** shipped them this way and they were not damaged in transport. Dinner plate, scarlet 10 (ten) are damaged Buffet plate, scarlet 3 (three) are damaged I contacted ****s. Instead of just exchanging the plates, ***** wants me to dispose of them, and issue me a ***** merchandise credit. Then I'm supposed to reorder the plates again and somehow get them to adjust it. Meanwhile, my purchase earned ***** cash that expires a couple weeks after the purchase. I have to use it or lose it. Next another partial shipment comes, a Mickey Mouse soap dispenser. It arrives completely broken. I contact ***** again. To this day I still have not received a credit for the soap dispenser. Over 30 days after I informed them about the plates, a merchandise credit arrived for the plates. Now on the receipt it had the plate total, then ***** took off "unearned ***** cash", then they calculated the taxes and gave me a credit. So the tax they calculated isn't even the actual tax I paid on the plates, it's significantly less. Then the ***** cash they took away I actually did earn, it's not my fault they send damage product. This should be an even exchange for damaged product. They want me to repurchase the product but they didn't even give me back anywhere close to the right amount to repurchase. They say they will honor the sale price I purchased at but I'm still over 40 dollars short to make the purchase. This makes no sense and obviously ***** does not care. I've tried to resolve this over and over with them but just get the run around.

    Desired Settlement: I just want them to take their issued merchandise credit back, replace the original damaged plates that came, and give me my merchandise credit for the damaged soap dispenser. Even exchange for the damaged plates for new damaged plates. There should be no out of pocket expense for me to get the damaged plates replaced.

    Business Response:

    We regret part of the customer's order arrived damaged. We have processed a return for the damaged items on 02/18/16, back to a ****'s Merchandise Credit. We advise our customer to allow 10-14 business days to receive this via USPS. Regrettably, due to security purposes we are unable to comply with the customer's request to place a new ****s.com order on his behalf.

    Additionally, if the customer has already used his ****’s Cash coupon earned from the order, the amount of the ****’s Cash will be deducted from the customer's return amount. We apologize for any inconvenience.