2/26/2015 My husband and I joined this institution back when it was State Capitol Employees Credit Union. It was wonderful! They got bought out by Commonwealth and it wasn't quite so wonderful. Now it's average at best. The biggest frustration is the poor online banking system. It has only basic functionality (e.g. there's no way to view and print a check that's been deposited or cashed), and awkward to use requiring separate logon and defaulting to only the most recent few transactions. We're in the process of closing our account and are already enjoying the friendly service and enhanced online banking functions of our new credit union. Shop around; there are better places than Summit
This customer had a NEUTRAL experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Cheryl L. on 2/26/2015 | Submit a Customer Review
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2/7/2014 My husband was in need of a new debit card as his magnetic strip was worn out. He works 6 days a week, long days, so once he got home from work yesterday at approximately 4:45 pm, I jumped to the occasion to call Summit, set up the call, and have them speak to him, as his debit card is in his name, not mine. I was fully aware and expected that they MUST speak to him to gain his account information and verify him. I called member services at **SSN**0 and after waiting on hold for approximately 10 minutes, caller number 11, a woman named ***** answered the call. I explained that my husband was present next to me and that he needed to request a new debit card and had questions regarding a $.13 late fee notice that we received in the mail. She was very rude and disrespectful and said something like, 'well yes I can do that if I TALK TO HIM, I'm not sure why you're calling me!' It seemed as if she was yelling at me. I did not provide the woman with any account information nor tried to request such requests for my husband's account. I felt very disrespected. All I was doing was setting up the call for my husband because there is no way he would wait on hold for 10+ minutes, so I was trying to accomplish his request since I had him home during Summit's business hours. My husband and I do have a joint checkig account where BOTH our names are on it and we also have a mortgage loan where BOTH our names are on it. I wasn't trying to skirt around policy and request a new debit card when my name is not on his personal checking account. I am insulted at how ***** treated me. Once my husband got on the phone, she was nice as can be, overly nice. My husband and I are considering switching our account and loan to a different credit union.
This customer had a NEUTRAL experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Toni W on 2/7/2014 | Submit a Customer Review
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2 people found this review helpful and 1 person did not find this review helpful.