My husband was in need of a new debit card as his magnetic strip was worn out. He works 6 days a week, long days, so once he got home from work yesterday at approximately 4:45 pm, I jumped to the occasion to call Summit, set up the call, and have them speak to him, as his debit card is in his name, not mine. I was fully aware and expected that they MUST speak to him to gain his account information and verify him. I called member services at **SSN**0 and after waiting on hold for approximately 10 minutes, caller number 11, a woman named ***** answered the call. I explained that my husband was present next to me and that he needed to request a new debit card and had questions regarding a $.13 late fee notice that we received in the mail. She was very rude and disrespectful and said something like, 'well yes I can do that if I TALK TO HIM, I'm not sure why you're calling me!' It seemed as if she was yelling at me. I did not provide the woman with any account information nor tried to request such requests for my husband's account. I felt very disrespected. All I was doing was setting up the call for my husband because there is no way he would wait on hold for 10+ minutes, so I was trying to accomplish his request since I had him home during Summit's business hours. My husband and I do have a joint checkig account where BOTH our names are on it and we also have a mortgage loan where BOTH our names are on it. I wasn't trying to skirt around policy and request a new debit card when my name is not on his personal checking account. I am insulted at how ***** treated me. Once my husband got on the phone, she was nice as can be, overly nice. My husband and I are considering switching our account and loan to a different credit union.
This customer had a NEUTRAL experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
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