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This company is a credit union that is member-owned, not-for-profit financial cooperative headquartered in Madison, Wisconsin. Services offered include savings and checking, loans, mortgages, business services, investments, E-banking, and financial education. The services are also intended to support community development and financial and environmental sustainability.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Summit Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Summit Credit Union include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Summit Credit Union
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 2
Negative Experience 3
Total Customer Reviews 6

Additional Information

BBB file opened: January 01, 1964 Business started: 01/01/1931 in WI Business started locally: 01/01/1931 Business incorporated 01/01/1935 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin Dept of Financial Institutions
345 W Washington Ave, Madison WI 53703
Phone Number: (608) 261-9555
Fax Number: (608) 261-7200

Nationwide Mortgage Licensing System
Wisconsin Department of Financial Institutions, 345 W. Washington Avenue, 4th Floor, Madison WI 53703
Phone Number: 608-261-7578

Securities & Exchange Comm.
450 5th Street N.W., Washington, DC 20549
Phone Number: (202) 942-7040

Type of Entity


Business Management
Ms. Kim Sponem, CEO/President Mr. Rebecca Gerothanas, Senior Vice President of Operations Ms. Teena Hernandez, Executive Assistant to the CEO Ms. Nancy Kasten, Senior Vice President of Human Resources and Organizational Development Mr. Ric Mathias, Vice President of Retail Development Mr. Dan Milbrandt, Chief Lending Officer Mr. Keith Peterson, Chief Financial Officer Mr. Christopher Schell , Senior Vice President - Marketing
Contact Information
Customer Contact: Ms. Teena Hernandez, Executive Assistant to the CEO
Principal: Ms. Kim Sponem, CEO/President
Business Category

Credit Unions Investment Advisory Service Loans Loans - Small Business Consumer Finance & Loan Companies Real Estate Loans Mutual Funds Retirement Planning Service Savings & Loan Associations Credit - Debt Consolidation Services Credit Services Financial Services Credit & Debt Counseling College Savings Plans Credit Cards & Plans Credit Unions (NAICS: 522130)

Products & Services

Summit Credit Union offers the following product(s): Pay It Forward, Do MoreTeam, Project Money, Oodles

Hours of Operation
Branch hours vary by location.
Service Area
Greater Madison, Greater Milwaukee, Baraboo, Beaver Dam, Lake Mills, Portage
Alternate Business Names
Cuna Credit Union Great Wisconsin CU Journal Credit Union State Capitol Credit Union State Capitol Employees CU State Central Credit Union
Industry Tips
Advanced Fee Loans Avoiding Default and Foreclosure Avoiding Fraudulent Tax Preparation Bankruptcy-Consumers Considering Bankruptcy Choosing a Credit Counseling Agency Choosing a Credit Counselor Collection Agency-Credit Counseling-Facts For Consumers Counterfeit Currency Credit Card Accountability, Responsibility and Disclosure (CARD) Act Credit Card Solicitation Credit Cards and Charitable Causes Credit Report-Understanding Your Credit Report Credit-Budgeting Made Easy Tips for Choosing College Savings

Customer Review Rating plus BBB Rating Summary

Summit Credit Union has received 4.12 out of 5 stars based on 6 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.