12/31/2015 In the past 2 weeks. I have transferred money between accounts. It can take anywhere from 1-6 hours to show up in the account. I called Customer Service they told me 3x to wait an hour. After the last phone call they finally decided to call tech support. That took another hour to call me and explain there surver was the problem. Then on that Sunday the bank accounts of 200 people were wiped out to zero. Save yourself time and headache. Don't bank with them.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by T. W. on 12/31/2015 | Submit a Customer Review
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1 person found this review helpful .
1/17/2015 My savings account earned negative 48% for the year. When I called Guardian Credit Union, they said it was due to inactivity. Shouldn't "savings" be able to sit and earn interest, I asked. They rejected this idea and claimed the only way to earn money was to continually add more money. They also told me my savings amount was insignificant which I found insulting. Perhaps they make more money then me. Perhaps it's from taking peoples' savings.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Steve H. on 1/17/2015 | Submit a Customer Review
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1 person found this review helpful and 2 people did not find this review helpful.
9/6/2013 We have received extremely poor service from Guardian Credit Union over the past 2 years. During that time, 7 fraudulent transactions have been applied against our checking account (another members ACH payments were being taken out of our account). In all cases, the fault was 100% with the Credit Union. Although we have been reimbursed in all instances, the Credit Union has made the process difficult by requiring us to come to their location and fill out extensive paperwork. On one occasion our paperwork was "lost" and we had to make another trip to resubmit. Through out the ongoing issues we requested changes be made to prevent future issues, but the Credit Union could offer no ideas on how to prevent the issue from repeating. Several times we were promised that we would be contacted by a supervisor, but these promises were never kept. The Credit Union offered us nothing more than "sorry" for their numerous mistakes. It would seem the Credit Union is too busy risking member deposits and burning their capital by investing in shady mortgage brokers like Central States Mortgage to pay attention to adapting sound internal controls to prevent fraud and providing service to their members.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Anne A. on 9/6/2013 | Submit a Customer Review
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7 people found this review helpful and 1 person did not find this review helpful.