BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company provides home remodeling services including theater rooms, recreation rooms, offices, kitchen and bathroom remodels, drop ceilings, tile work, framing, finish carpentry, home vacuum systems, home wiring (low voltage) systems.
Request a Quote
A BBB Accredited Business since
BBB has determined that Frame to Finish Construction meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Frame to Finish Construction include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Mark R Roeder, Owner
Construction & Remodeling Services Windows - Installation & Service Wire & Cable - Non-Electric Doors Home Theater Windows Vacuum Cleaning Systems Hardwood Floor Contractors Painting - Faux Finishing Basement - Remodeling Kitchen & Bath - Design & Remodeling Carpenters Contractors - Ceiling Tile - Ceramic - Contractors & Dealers Residential Remodelers (NAICS: 236118)
Industry TipsContractor Certification (Dwelling) Construction Laws-Wisconsin Residential Home Improvements
What is a BBB Business Review?
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: Frame to Finish did not do a satisfactory job with the plumbing in our bathroom remodeling job. Specifically, for this complaint, we are looking for resolution to the plumbing for our vanity/sink. **** did not raise the pipe in the wall to a proper height so that it would meet the appropriate drain pipe/p-trap for this vanity. Consequently, we are left with a sideways, PVC contraption under our open vanity. **** has offered to fix this issue (I'm not sure what all that entails) for $175 but given the history of his work at our house, we do not have confidence in his ability to do the job well and on time.
Desired Settlement: Refund of $375 - $275 for payment to a plumber to complete the in-wall pipe repair and install of the appropriate drain, $100 for payment to another contractor to repair the wall around the pipe. This way the work would be done quickly and well, as this is our main bathroom.
To: Better Business Bureau,
Business Response: Company states that they have been working with the consumer directly.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this complaint is still begin resolved. For your reference, details of the offer I reviewed appear below.
The company has offered to repair the broken tile, although the timing of this repair is uncertain. The day and time has been changed three times now.
The company has also offered to pay another plumber and contractor to re-do the plumbing for the sink, raising the piping and attaching the appropriate p-trap/drainpipe. However, as with the above offer, the repair is not complete or paid for, so I do not want to list this complaint as resolved until **** ****** comes through with the wall repair and payment for the independent plumbing/drywall work.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved