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Wisconsin

BBB Accredited Business since

CGSmith.net

Phone: (262) 458-4198 PO Box 114, Mukwonago, WI 53149 View Additional Email Addresses http://www.cgsmith.net

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Description

This company offers technology and software development for business of all sizes.  Services include, but are not limited to, technology planning and installation, custom software, process engineering, email marketing, SEO, online back-up, web hosting and web design.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that CGSmith.net meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for CGSmith.net include:

  • Length of time business has been operating

Factors that raised the rating for CGSmith.net include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on CGSmith.net
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: April 05, 2012 Business started: 11/01/2009 in WI Business started locally: 11/01/2009 Business incorporated: 04/24/2012 in WI
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Chris Smith, Owner
Contact Information
Principal: Mr. Chris Smith, Owner
Business Category

Computer Software Publishers & Developers Computers - Cable & Installation Computers - Disaster Recovery Computers - Networks Computers - Sys Designers & Consult Data Processing Service Data Systems - Consultants & Designers Word Process System, Consultant, Designer Web Design Data Processing Equipment Information Processing & Retrieval Equipment & Systems Internet - Web Hosting Computer Consultant Consultant - Planning Search Engine Optimization Services Systems & Software Testing Computers - Programming Computer Business Services Business Processing Optimization E-Mail Marketing Business Consultants Computers Hardware, Software & Services Custom Computer Programming Services (NAICS: 541511)

Alternate Business Names
CGSmith.net, LLC
Industry Tips
Laptop Security

Additional Locations

  • PO Box 114

    Mukwonago, WI 53149

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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Additional Email Addresses

  • - Communication/Mass Email
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Complaint Detail(s)

5/8/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: CGSmith has been our computer programmer, website host and IT company for the last 3 years or so. I have contacted via phone calls and emails ***** *****, *** ***** and have had no response. ***** was to complete a computer/leasing program for us over a year ago and the program after many promises is still not complete. ***** does not respond to phone calls or emails as I have tried for the last couple months to contact him, even requesting a meeting to resolve this issue.

Desired Settlement: I would like a meeting, along with the completion of the leasing program and a plan or the future, if we are to still do business.

Business Response: Hi *******,

We emailed the customer an estimate to perform the required code changes to the program and we are waiting for a response.  This project is almost two years old and we have worked with the customer on multiple issues due to a BBB complaint earlier in the year.

Business Response: Hello,

Any changes that need to be made can be done through the editor on the website.  If you need us to make these changes we will need to charge for our time and services to update this.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I lost the email link, but here is the email documentation showing the many, many requests to have the work completed that was already paid for in our contract.  Please see attached.  What I am looking is for is to have the work completed and not be billed for what I already have paid for, but not received. 

Thanks,

*** ******* ****** *********** ***** ************

Regards,

*** *******

 

 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

10/6/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: CG***** has been our IT provider for two years in which a leasing program was designed for us. The program was to be completed back in April as the invoice was due as well for the completion of the program. With good faith, I paid the invoice on Friday, while have ***** ***** *** ***** of CGSmith tell me the final items in the leasing program would be completed over the weekend. These items were not completed. In turn, we have sent several requests for assistance with our email/IT program, along with a request for the information in the leasing program to be completed. We have heard nothing back.

Desired Settlement: I would like the program to be completed as promised and customer service from CGSmith as he is our IT provider at this time.

Business Response: Hi *******,


I can fix the issues that they are currently experiencing.  I will just need a list of action items so our programmers can fix the issues.

Sincerely,
***** *****

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

*** ************** *********** ***

 

I will send again the emails directly to CGSmith.net emails as I have been doing for the past 6 months with no response.  Please advise the CGSmith has received the emails.

Thanks,

*** *******

 

 

Business Response: Hello *******,


We have received the emails and are currently assigning tasks to get this done.  I will email a compiled list of tasks that we have received and then have the programmers begin work on this tomorrow.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved