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BBB Accredited Business since
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This company offers technology and software development for business of all sizes. Services include, but are not limited to, technology planning and installation, custom software, process engineering, email marketing, SEO, online back-up, web hosting and web design.
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A BBB Accredited Business since
BBB has determined that CGSmith.net meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for CGSmith.net include:
- Length of time business has been operating
Factors that raised the rating for CGSmith.net include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Chris Smith, Owner
Computer Software Publishers & Developers Computers - Cable & Installation Computers - Disaster Recovery Computers - Networks Computers - Sys Designers & Consult Data Processing Service Data Systems - Consultants & Designers Word Process System, Consultant, Designer Web Design Data Processing Equipment Information Processing & Retrieval Equipment & Systems Internet - Web Hosting Computer Consultant Consultant - Planning Search Engine Optimization Services Systems & Software Testing Computers - Programming Computer Business Services Business Processing Optimization E-Mail Marketing Business Consultants Computers Hardware, Software & Services
Alternate Business NamesCGSmith.net, LLC
Industry TipsComputers-Tips for the Safe Use of Portable Computers
What is a BBB Business Review?
About BBB Business Review Content & Services:
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
What is BBB Advertising Review?
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: CG***** has been our IT provider for two years in which a leasing program was designed for us. The program was to be completed back in April as the invoice was due as well for the completion of the program. With good faith, I paid the invoice on Friday, while have ***** ***** *** ***** of CGSmith tell me the final items in the leasing program would be completed over the weekend. These items were not completed. In turn, we have sent several requests for assistance with our email/IT program, along with a request for the information in the leasing program to be completed. We have heard nothing back.
Desired Settlement: I would like the program to be completed as promised and customer service from CGSmith as he is our IT provider at this time.
Business Response: Hi *******,
I can fix the issues that they are currently experiencing. I will just need a list of action items so our programmers can fix the issues.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
*** ************** *********** ***
I will send again the emails directly to CGSmith.net emails as I have been doing for the past 6 months with no response. Please advise the CGSmith has received the emails.
Business Response: Hello *******,
We have received the emails and are currently assigning tasks to get this done. I will email a compiled list of tasks that we have received and then have the programmers begin work on this tomorrow.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved