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In Wisconsin

BBB Accredited Business since

Oliver Adjustment Company

Phone: (262) 653-2300 Fax: (262) 653-2312 3416 Roosevelt Rd, Kenosha, WI 53142 http://www.oackrinc.com

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Description

This company is a debt collection agency.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Oliver Adjustment Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Oliver Adjustment Company include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on Oliver Adjustment Company
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: July 06, 2005 Business started: 04/01/1947 in WI Business started locally: 04/01/1947 Business incorporated: 12/01/1959 in WI
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin Department of Financial Institutions
345 W. Washington Ave. 4th Floor, Madison WI 53703
http://www.wdfi.org
Phone Number: (608) 266-1064
askthesecretary@dfi.state.wi.us

Type of Entity

Corporation

Business Management
Mr. Christopher S. Cope, Owner Ms. Gloria Gerber, Co-Owner
Contact Information
Principal: Mr. Christopher S. Cope, Owner
Business Category

Collection Agencies Collection Agencies (NAICS: 561440)

Alternate Business Names
Oliver Adjustment Company of Kenosha & Racine, Inc

Additional Locations

  • 3416 Roosevelt Rd

    Kenosha, WI 53142 (262) 653-2300

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Complaint Detail(s)

3/21/2014 Billing/Collection Issues
8/14/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: this is not my account

Desired Settlement: i would like for it to be remove from credit

Business Response: We did locate the charge that Mr. ***** *** is disputing.  We have requested copies of billing statements from ****** ******** ******, and any other documentation related to the charge.  Once we have the materials in our office, we will forward copies to  him at  **** *********** **** ***** **  ******

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

 

****** ***** ***

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

5/10/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: To begin with, this debt collection company calls then drops the people they call into a queue line and they then have no clue who they just called. When I ask why they called they asked for the number they called me at. To attempt to get them to leave my phone number alone, again, I tell them. They then refuse to identify the first name of who they are looking for, why they are calling and who they are. From past experiences with this company, and complaints made with the State I have found their practices are not in line with the guidelines for a debt company. After demanding that they identify themselves, they finally do, and then after many minuets of demanding the first name of who they are looking for they finally give it, and this person who like so many in the past is not at the phone number they called at. I have filed another complaint against them with the state for their incorrect practices and harassment (they call before 8am and after 8pm). Finally when I made clear if they did not remove this number I would file complaints they said they would remove the number.

Desired Settlement: This complaint is in response to them calling after I told them never to again. And for each successive call they make I will file another complaint with the state and here with the BBB so that they may either correct their practices or understand that harassment and badgering innocent people comes with penalties. The outcome I am looking for is nothing other than that they confine themselves to proper rules, regulations, and guidelines in preforming their business, and now as a more informed citizen I will make sure if they continue calling and not adhering I will keep on pressing these complaints along with those who live here.

Business Response: Thank you for making us aware of this complaint.  We will make the necessary changes to preventing a similar situation in the future.

A little back ground first on our business.  We are a 3rd party collection agency that specializes in medical collections.  As such, we are governed by HIPAA, FDCPA, FRCA, and the new CRPB rules and regulations.  The person making the complaint with you about us is no doubt angry about our unwillingness to share information with him (privacy laws prevent us from exposing too much information to a 3rd party).

Our records indicate that we have placed calls to the complainants home phone for him, as well as for another person that lives (or lived previously) at the same address and phone.  In an effort to protect that person's privacy, we give minimal information to any 3rd party that we communicate with (even if they could be related to one another).  If pressed, we will identify ourselves, but we will not state the reason for the call, or give any other details to a 3rd party without the consent of the person we were attempting to contact.

We dispute the complainant's assertions that we have harassed him by calling his home prior to  8:00am  and again after 8pm (our hours of operation are M-W-F  8-5 and Tues. & Thursday  8 - 6:30).  There is literally no one in our office at the times he claims calls were placed to him.  Perhaps he is confusing us with another collection agency that may also be attempting to reach him. 

We also strongly deny that our business practices are not in line with the guidelines for a debt company.  On the contrary, we go to great lengths to protect the privacy of those that we attempt to contact for collection purposes.  The fact that we have never been sued for any of our business activities in our 66 years of existence is proof positive of our desire, and ability to perform our business within the established guidelines for our industry.

In closing, we have removed the claimants phone number from our files, and will only contact them (if necessary) by letter from this point forward.



Sincerely,



*********** *. ****
**************
Oliver Adjustment Company of Kenosha & Racine, Inc.
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BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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