BBB Accredited Business since
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This company is a debt collection agency.
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A BBB Accredited Business since
BBB has determined that Oliver Adjustment Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Oliver Adjustment Company include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Christopher S. Cope, Owner Ms. Gloria Gerber, Co-Owner
Collection Agencies Collection Agencies (NAICS: 561440)
Alternate Business NamesOliver Adjustment Company of Kenosha & Racine, Inc
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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- Billing or Collection
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: this is not my account
Desired Settlement: i would like for it to be remove from credit
Business Response: We did locate the charge that Mr. ***** *** is disputing. We have requested copies of billing statements from ****** ******** ******, and any other documentation related to the charge. Once we have the materials in our office, we will forward copies to him at **** *********** **** ***** ** ******
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
****** ***** ***
BBB's Final Determination: Consumer accepted resolution offered by the business.
Read Complaint Details
Complaint: To begin with, this debt collection company calls then drops the people they call into a queue line and they then have no clue who they just called. When I ask why they called they asked for the number they called me at. To attempt to get them to leave my phone number alone, again, I tell them. They then refuse to identify the first name of who they are looking for, why they are calling and who they are. From past experiences with this company, and complaints made with the State I have found their practices are not in line with the guidelines for a debt company. After demanding that they identify themselves, they finally do, and then after many minuets of demanding the first name of who they are looking for they finally give it, and this person who like so many in the past is not at the phone number they called at. I have filed another complaint against them with the state for their incorrect practices and harassment (they call before 8am and after 8pm). Finally when I made clear if they did not remove this number I would file complaints they said they would remove the number.
Desired Settlement: This complaint is in response to them calling after I told them never to again. And for each successive call they make I will file another complaint with the state and here with the BBB so that they may either correct their practices or understand that harassment and badgering innocent people comes with penalties. The outcome I am looking for is nothing other than that they confine themselves to proper rules, regulations, and guidelines in preforming their business, and now as a more informed citizen I will make sure if they continue calling and not adhering I will keep on pressing these complaints along with those who live here.
Thank you for making us aware of this complaint. We will make the necessary changes to preventing a similar situation in the future.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved