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BBB Accredited Business since
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Legendary Whitetails is a fast paced, family-owned Direct-to-Consumer marketer of apparel, gifts and gear for the hunting community. Our lifestyle products are marketed exclusively through catalog and internet. Since 1999, we have built a reputation for innovative products and outstanding service.
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A BBB Accredited Business since
BBB has determined that Legendary Whitetails meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Legendary Whitetails include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Greg Huffman, President/Owner Greg Heberer, CFO Mr. Tom Johnson, Vice President
Clothing - Retail Books - New Childrens & Infants Wear - Retail Mens Clothing & Furnishings - Retail Sportswear - Retail Womens Apparel - Retail Mail-Order Houses (NAICS: 454113)
Method(s) of PaymentWe accept Credit or Debit Cards from Mastercard, Visa, Discover and American Express. We also accept PayPal, and your personal check or money order made payable to Legendary Whitetails. Your personal check will be cleared by TeleCheck
Refund and Exchange PolicyAll our merchandise is 100% satisfaction guaranteed.
Alternate Business NamesDeergear.com L.H. Holdings, Inc.
820 Enterprise Dr
Slinger, WI 53086 (800) 875-9453 (262) 644-8200 Directions
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Additional Phone Numbers
- (800) 875-9453(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
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Star Rating scale
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Read Complaint Details
Complaint: I ordered an XL shirt. Returned it for a size L. They were out of stock so they sent me a gift certificate for $14. I want my money back not a gift certificate. This process is a trap.
***** - On behalf of Legendary Whitetails Returns Services, please accept my appology for the shortcuts taken on your recently returned item. It is our poicy to contact customers when the deisred product exchange is not available in order to explore the viability of a substitute item. In addition, as the orginal item was purchased on sale, it is also our policy to exchange the sold out item for a prodcut of similar retail value, not just the purchase price. Being the busiest week of the year, a part time, seasonal staff member chose to issue the gift certificate rather than contact you per our policy. You recieved a gift certificate because the orginal item was a gift to you from a third party. We never refund cash on gift orders. Cash would have been refunded only if you were the orignial purchaser. I have spoken with the supervisor of the individual that handled your return and you can be assured this agent will not be shortcutting our policies again. I am very sorry our policy was not followed. I understand one of our senior agents has contacted you and I trust will arrange for a suitable replacement item.
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Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
Thank you very much.