This business is not BBB accredited.

Re-Threads

Phone: (414) 263-1690 View Additional Phone Numbers 1920 E Capitol Dr, Milwaukee, WI 53211 View Additional Email Addresses http://www.rethreadsclothing.com


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Description

This company operates a recycled/used clothing exchange business, specializing in buying and selling both modern and vintage items for men and women. Resale establishment, not consignment.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business is in the process of responding to previously closed complaints.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Re-Threads
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 17, 2011 Business started: 02/01/2009 in WI Business started locally: 02/01/2009 Business incorporated 09/26/2008 in WI
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Najah Anwar, Manager
Contact Information
Principal: Ms. Najah Anwar, Manager
Business Category

Clothes - Consignment & Resale Handbags Jeans Mens Clothing & Furnishings - Retail Womens Apparel - Retail Clothing - Retail Boots Piece Goods, Notions, and Other Dry Goods Merchant Wholesalers (NAICS: 424310)

Products & Services

Re-Threads sells the following brand(s): "Sock It To Me" new socks

Alternate Business Names
ReThreads, LLC

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1920 E Capitol Dr

    Milwaukee, WI 53211 (608) 257-1018 (608) 203-8123 (414) 263-1690

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/26/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Took clothes in to sale Saturday,in the process of returning my Car went completely out....that was the purpose of selling my clothes....to get my car fixed.....i called told them what happened,....if it was ok can I return to get my clothes or earnings first thing in the morning .young lady told me it was perfectly fine,no worries things happen....made a phone call to let them know I'm on my way ON the BUS,she said my things were donated to a mission.....I had well over 500 worth of clothes AND they CLAIM nothing was purchased.No money no clothes......extremely upset.

Desired Settlement: I want my clothes....

Business Response:

We got to the bottom and followed-up on this. The story that Tonya presented is inaccurate. Her sister, Toni brought in her clothes (see receipt attached). It is our practice to fill this slip out for EVERY customer that brings in clothes to sell  (WI requirement)--we have no record that Ms.***** ********** brought the clothes. Her sister Toni brought in her clothes. Store manager ***** ***** called Ms. **** ********** (sister) last week and Ms. **** ********** confirmed the story that she brought in clothes for her sister *****. **** proceeded to tell her that her sister ***** was mad at her for allowing her clothes to be donated. When customers drop off clothes at Re-threads to sell, they are told of the policy and the donation process and they SIGN the slip.

We feel that we did our job in explaining the process at Re-threads to the person that brought in the clothes (her sister) and that Ms. ***** ********** presented an inaccurate story desiring to get money from us without any justification. Since Ms. ***** ********** did NOT drop off her clothes and her sister did (attached documentation as proof and Najah's personal phone call last week) this complaint is false.

Respectfully,

********** *********
Store Owner


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Re-Threads
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)