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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company provides complete chimney cleaning, maintenance, repair, restoration, rebuilding and air duct cleaning. Additionally, Higgins Heating provides installation and repair of HVAC systems. This company also installs and services wood and gas fireplace stoves and boilers.
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A BBB Accredited Business since
BBB has determined that Advanced Chimney Specialists, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Advanced Chimney Specialists, LLC include:
- Length of time business has been operating
- No complaints filed with BBB
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jeff A. Higgins, Owner Ms. Janice K. Higgins, Office Manager
Chimney Cleaning Heating Equipment & Systems Cleaning & Repair Chimney Lining Materials Heating Equipment Air Duct Cleaning Appliances - Installation Dryer Vent Cleaning Air conditioning & Heating Contractors - Residential Chimney Sweeper Boilers - Sales & Service Air Conditioning Contractors & Systems Chimney Builders & Repair Heating Contractors Mason Contractors Tuck Pointing Heating & Air Conditioning Fireplaces Gas Burners Stoves - Wood, Coal Air Conditioning Repair Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)
Hours of Operation
|M||:||8:00 AM - 5:00 PM|
|T||:||8:00 AM - 5:00 PM|
|W||:||8:00 AM - 5:00 PM|
|Th||:||8:00 AM - 5:00 PM|
|F||:||8:00 AM - 5:00 PM|
Service AreaWinnebago, Calumet, Manitowoc, Brown, Outagamie, Waupaca and Waushara Counties
Alternate Business NamesHiggins Heating
This company has stated that they do not pull permits.
Industry TipsHome Improvements
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
679 E Shady Ln
Neenah, WI 54956 (920) 727-9166 (800) 770-3583 (920) 725-4210 (920) 437-4222 (920) 686-2331 (920) 231-4039 (715) 258-8160 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (715) 258-8160(Phone)
- (800) 770-3583(Phone)
- (920) 231-4039(Phone)
- (920) 437-4222(Phone)
- (920) 686-2331(Phone)
- (920) 725-4210(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.