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BBB Accredited Business since

Chimney Concepts, LLC

Phone: (262) 377-5811 Fax: (414) 312-4313 N51W5358 Portland Rd, Cedarburg, WI 53012 View Additional Email Addresses http://www.chimneyconcepts.com


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Description

This firm offers chimney cleaning, rebuilding, tuck pointing, waterproofing, and liners. The company also installs fireplaces and does fireplace repair and complete fireplace remodels.  This company has a showroom.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Chimney Concepts, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Chimney Concepts, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Chimney Concepts, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 12, 2002 Business started: 01/01/1996 in WI Business started locally: 01/01/1996 Business incorporated 01/01/2006 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin Department of Safety and Professional Services
1400 East Washington Ave., Room 112, Madison WI 53703
http://www.dsps.wi.gov
Phone Number: (608) 266-2112
Fax Number: (608) 267-0644
dsps@wisconsin.gov

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Larry Berg, Owner Ms. Emily Berg, Office Manager
Contact Information
Customer Contact: Ms. Emily Berg, Office Manager
Principal: Mr. Larry Berg, Owner
Business Category

Chimney Builders & Repair Fireplaces Chimney Cleaning Masonry Contractors (NAICS: 238140)

Products & Services

Chimney Concepts, LLC sells the following brand(s): Design Specialties, Eiklor Flames, Isokern, Majestic, Mendota, Morso, Pacific Energy, RSF, St. Croix, Stoll Fireplace, Town & Country, Valor, Vermont Castings

Chimney Concepts, LLC offers the following product(s): Accessories, Fireplace Glass Doors, Gas Fireplaces, Gas Inserts, Gas Logs, Gas Stoves, Mantels, Pellet Inserts, Wood Fireplaces, Wood Inserts, Wood Stoves

Method(s) of Payment
Cash, Check, Mastercard, Visa, Discover, American Express
Industry Tips
Home Improvements

Additional Locations

  • N51W5358 Portland Rd

    Cedarburg, WI 53012

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/30/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I would like to file a complaint for some work I had done by:

Chimney Concepts
N5 I W5358 Portland Road
Cedarburg, WI 53012
Phone: 262-377-5811

They were contracted to remove existing crown, top flue tiles and top row of bricks as needed and dispose of all debris. Create a 2"overhang, install new top flue tiles. Also pour 5" of concrete to crown. They finished on May 24'h, 20 13 and were paid in full. We noticed on May 27th that after the forms were removed from the crown there were a lot of small pin holes that were very noticeable from the ground so I contacted ***** and he said he would repair it in 2-3 weeks, that time has passed and I called them again and have had no response from them. I would appreciate your help in getting this resolved.

Desired Settlement: Finish Job

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Consumer states this is Resolved

Regards,

 

**** ******

 

 

 


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Chimney Concepts, LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)