Business ProfileforCarpets Plus of Wisconsin

This all started in December 2021. ***** the salesperson took measurements at our newly purchased home for carpet. He then went on vacation and did not provide the measurements to anyone else at the store pushing our installation date back several weeks. Then we scheduled an install date and paid half of the price which was approximately $5000 dollars and scheduled the install for ******* 6th/7th. Then after waiting my wife contacted ***** about the install and then was told that the carpet would not be in on time and tried to schedule the install at the end of the month but later said he could do the 12th-15th. Then on the first day of install ***** told my wife several times the carpet was in town and ready. But after the first day no carpet had been installed just the pad. I later was told by the installer that ***** had lied and the carpet didn't even get to him until the day after the install. Then on the last day of the install the job was not completed and we had not been contacted. The following day no one showed up to finish. I then contacted several people at the business and in the end they found a person to finish the install because they had allowed the previous installer to start another job. We were also told by a managing partner we would be contacted about compensation for our trouble. This was a horrible experience that caused us to live and pay for two homes, we had to change childcare, and our movers. Additionally, because of the lack of communication and not finishing the job the movers had to leave our items in the downstairs of our home and we had to move the items because we could not get the items upstairs due to carpet install being finished. Then after carpet was finished we were never contacted about the carpet until my wife received a voicemail this week and we received a 30 day letter for the intent to place a lien for the full cost.