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Find a Location

Holiday Shores Campground & Resort, Inc. has 1 locations, listed below.

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    Business ProfileforHoliday Shores Campground & Resort, Inc.

    Campgrounds

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers campsites, boat sales and rentals, cottages, camper rental and boating and camping supplies.

    Business Details

    Location of This Business
    3901 River Road, Wisconsin Dells, WI 53965
    BBB File Opened:
    8/28/1996
    Years in Business:
    49
    Business Started:
    1/1/1975
    Business Started Locally:
    1/1/1975
    Business Incorporated:
    2/28/1989
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Holiday Shores Water Sports Rentals & Sales
    • Holiday R V Sales and Service
    Business Management
    • Ms. Alice Ward, Treasurer
    • Mr. Frank Ward Sr., President
    • Mr. Jim Ward, Secretary
    • Mr. Frank Ward Jr., Vice President
    Contact Information

    Principal

    • Ms. Alice Ward, Treasurer

    Customer Contact

    • Ms. Alice Ward, Treasurer
    Additional Contact Information

    Fax Numbers

    • (608) 254-8554
      Primary Fax
    • (608) 253-3050
      Other Fax

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/26/2023

    Complaint Type:
    Billing Issues
    Status:
    Unresolved
    We went to rent three WaveRunners with our group of friends.Ten minutes before the end, I was swapping the passenger behind me with another friend. Both of us stopped, and there was a distance of about 4 meters between us. The friend behind me jumped into the water and went to the other WaveRunner. Just at that moment, one of the employees was coming towards me at high speed. Unable to control his speed, he tried to veer to the right to avoid hitting me head-on but ended up colliding with me. The 16-year-old employee said we needed to return to the shore, so we did. He told everyone that I had hit him, even though myself and two friends witnessed the incident. I explained the situation, and two female managers came. Surprisingly, both of them accused me, as if they had witnessed the whole thing. Their only argument was that we shouldn't have been that close. I understood that point, but their employee shouldn't have approached me with such speed and shouldn't have hit me. Despite my efforts to explain, they blamed me unjustly. Then, another employee on the shore, who was more than 200 meters away from the incident, claimed to have seen me hitting the employee. This was an obvious lie and deception. Later, the girl at the reception inside the establishment claimed that I had asked her a question: "What happens in case of an accident?" I asked her to show the footage because I knew I hadn't asked her anything like that, but she said she didn't have the authority to access the cameras. When I got home, I saw that they had charged $1030 to my credit card. This is a robbery, a lie, and a slander. I strongly advise staying away from this place. I will do everything I can to get my money back. The document I signed does mention that I will be liable for any damages to the WaveRunner I rented, but there is no clause stating that their employee can come so close and even collide with me, and I have to pay for their expenses.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Christine L.

    1 star

    07/26/2022

    Tried to cancel a reservation due to an unexpected death of our 37 year old niece. Owner would not refund deposit of the first day campsite fee because you need to cancel within 14 days of reservation. Impossible with an unexpected death. Not very compassionate people. I would never stay here.

    Holiday Shores Campground & Resort, Inc. Response

    07/27/2022

    When booking her site on 7/16/2022 ***************************** signed our policy agreement, which included our 14 day cancelation fee policy. When speaking with her on the phone we offered to move her reservation to a different day to avoid losing her deposit, but she refused the offer. We explained that as a small business we must hold all customers to the same cancelation policy and can not bend the rules for some customers but not others. ********* attempted to threaten us with bad reviews and disputing her credit card. We still did not give ********* the answer she was looking for and she hung up on us.

    Customer Response

    07/28/2022

    I had made the reservation for a specific music event. I had no reason to return to ***************. It is impossible to plan ahead for for a life event of death. Still feeling the lack of compassion. I have traveled throughout ******* and have never experienced such lack of compassion. especially relating to a death of such a young person.

    Local BBB

    BBB Serving Wisconsin

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