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BBB Accredited Business since
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This company states it offers in store and online sales of bicycles and gear.
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A BBB Accredited Business since
BBB has determined that Ben's Cycle & Fitness Center, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Ben's Cycle & Fitness Center, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Vince M. Hanoski, President/Owner Mr. Drew Triplett, Internet Sales Manager
Bicycle - Dealers Bicycles - Repair Bicycles - Renting Sporting Goods Stores (NAICS: 451110)
Hours of Operation
|M||:||10:00 AM - 7:00 PM|
|T||:||10:00 AM - 6:00 PM|
|W||:||10:00 AM - 6:00 PM|
|Th||:||10:00 AM - 7:00 PM|
|F||:||10:00 AM - 7:00 PM|
|S||:||9:00 AM - 4:00 PM|
1018 W Lincoln Ave
Milwaukee, WI 53215 (414) 384-2236 (888) 275-5111 (414) 409-7853 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (888) 275-5111(Phone)
- (414) 409-7853(Phone)
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Online Order #****** was made on 6-5-15 for $143.61. My Credit card was charged that amount the same day. 3 hours later I was told the item wasn't in stock & I should buy something else for the same price. One hour later I replied and said 'Cancel the Order.' 3 days later,6-8-15, the Order wasn't cancelled and I was again being asked to buy something else for the same price. 3 days after that, 6-11-15, I was told my Order has been refunded. As of 6-13-15, there is no refund of $143.61 posted to my Credit Card account. Ben's Cycle knowingly committed fraud when they immediately processed a $143.61 charge for an item they know they didn't have. Instead, they kept the charge active hoping I would buy something else, instead of voiding the transaction.
Desired Settlement: Refund of $143.61
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
As of this writing, a credit has not been finalized to my card's account, but it seems probable to go through. I remain dissatisfied with the poor ethics of this Company. Hiring aggressive and incompetent staff is solely the fault of *** *****. That's you, Vince. I do not accept your apology. I will never shop at your business online or in person again. You are a dishonest person unworthy of respect.