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Wisconsin

BBB Accredited Business since

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Description

This company states it offers retail and commercial banking, wealth management, and employee benefits services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Nicolet National Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Nicolet National Bank include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Nicolet National Bank
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: February 09, 2006 Business started: 11/01/2000 in WI Business started locally: 11/01/2000 Business incorporated: 04/05/2000 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin Dept of Financial Institutions
345 W Washington Ave, Madison WI 53703
http://www.wdfi.org
Phone Number: (608) 261-9555
Fax Number: (608) 261-7200
askthesecretary@dfi.state.wi.us

Nationwide Mortgage Licensing System
Wisconsin Department of Financial Institutions, 345 W. Washington Avenue, 4th Floor, Madison WI 53703
http://www.nmlsconsumeraccess.org
Phone Number: 608-261-7578
DFIMortgageBanking@wisconsin.gov

Securities & Exchange Comm.
450 5th Street N.W., Washington, DC 20549
Phone Number: (202) 942-7040

Type of Entity

Corporation

Business Management
Mr. Michael E. Daniels, President Mr. Robert Atwell, Chairman/CEO Mr. Jeff Gahnz, Vice President of Marketing Ms. Nancy Johnshoy, Vice President-Portfolio Manager Ms. Ann Lawson, Vice President/CFO
Contact Information
Principal: Mr. Michael E. Daniels, President
Business Category

Banks Investment Securities Retirement Planning Service Financial Services Monetary Authorities-Central Bank (NAICS: 521110)

Alternate Business Names
Nicolet Bankshares, Inc.
Industry Tips
Advanced Fee Loan Scams Advice Advanced Fee Loans Avoiding Fraudulent Tax Preparation Banking Regulators Counterfeit Currency Credit Card Accountability, Responsibility and Disclosure (CARD) Act Credit-Budgeting Made Easy

Additional Locations

  • 101 S 1st St

    Colby, WI 54421 (715) 223-2361

  • 1011 N Broadway

    De Pere, WI 54115 (920) 425-1400

  • THIS LOCATION IS NOT BBB ACCREDITED

    1015 10th Ave

    Menominee, MI 49858 (906) 863-4407

  • 111 N Front St

    Fairchild, WI 54741 (715) 334-2911

  • 111 N Washington St

    Green Bay, WI 54301 (920) 430-1400

  • 119 N 1st St

    Abbotsford, WI 54405 (715) 223-3535

  • 134 S 8th St

    Medford, WI 54451 (715) 748-8300

  • 1610 Lawrence Dr

    De Pere, WI 54115 (920) 330-6050

  • 2009 Hall Ave

    Marinette, WI 54143 (715) 732-2600

  • 2082 Monroe Rd

    De Pere, WI 54115 (920) 406-2480

  • 2100 Stewart Ave Ste 100

    Wausau, WI 54401 (715) 845-8680

  • 2170 Lincoln St

    Rhinelander, WI 54501 (715) 362-1640

  • 2363 Holmgren Way

    Green Bay, WI 54304 (920) 406-7080

  • 2380 Duck Creek Parkway Suites 100 & 200

    Green Bay, WI 54303 (920) 496-8802

  • 2400 S Kensington Dr

    Appleton, WI 54915 (920) 224-1420

  • 315 N Us Highway 141

    Crivitz, WI 54114 (715) 854-7400

  • 325 W Pine St

    Eagle River, WI 54521 (715) 479-8484

  • 3845 Rib Mountain Dr

    Wausau, WI 54401 (715) 241-2500

  • 500 West St

    Neillsville, WI 54456 (715) 743-3144

  • 717 McComb Ave.

    Rib Lake, WI 54470 (715) 427-5234

  • 864 N Lake Ave

    Phillips, WI 54555 (715) 339-6700

  • 8744 Us Highway 51 N

    Minocqua, WI 54548 (715) 358-6930

  • 900 W College Ave

    Appleton, WI 54914 (920) 224-1400

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Email Addresses

  • - Communication/Mass Email
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Complaint Detail(s)

7/18/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I Overdrafted my bank account accidently. I received a 30 dollar overdraft fee and I understood and accepted that. Then they started to charge 5 dollars a day for my account being overdrafted. I am on social security and will not receive any money until the first of the month. all in all this will cost me over 100 dollars on the overdrafts I believe and it is really upsetting. I called the bank to see if they can at least stop charging me and they said no. I feel it is wrong to charge as much as they do for a overdraft.

Desired Settlement: I would like the 5 dollars daily they have been charging me reversed on my account. After the first when I get my check I would like to close my account. I would also like them to explain it much better that there policy is to charge these overdraft fees. I thought it was one or the other not both and they really need to explain that to their customers.

Business Response:

******* opened his account with us in March, 2014.

When he opened the account, Nicolet’s ********* ****** ******* discussed the overdraft protection program with him.

She also gave him the proper account disclosures, which includes fees that could be charged on the account.

Since opening the account, he has been overdrawn twice for a total of 31 days.

In this specific case, our ********* ****** ******* proactively called ******* to let him know his account was overdrawn.

She did not reach him so she sent a letter.

******* proceeded to call our branch, complain about the fees and then hung up.

The ********* ****** ******* called, emailed, and called again. 

On June 26, ******* make a deposit to cover the fees. 

******* said that he was happy with the resolution of the overdraft fees and that he will contact the BBB and let them know we worked with him to resolve the issue.

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I did clear this up with the bank and we came to a reasonable outcome. It took a little bit of explaining but i now understand the bank rules and fine print better.

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

******* *******