BBB Accredited Business since
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This company states it offers retail and commercial banking, wealth management, and employee benefits services.
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A BBB Accredited Business since
BBB has determined that Nicolet National Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Nicolet National Bank include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Nationwide Mortgage Licensing System
Wisconsin Department of Financial Institutions, 345 W. Washington Avenue, 4th Floor, Madison WI 53703
Phone Number: 608-261-7578
Securities & Exchange Comm.
450 5th Street N.W., Washington, DC 20549
Phone Number: (202) 942-7040
Type of Entity
Business ManagementMr. Michael E. Daniels, President Mr. Robert Atwell, Chairman/CEO Mr. Jeff Gahnz, Vice President of Marketing Ms. Nancy Johnshoy, Vice President-Portfolio Manager Ms. Ann Lawson, Vice President/CFO
Banks Investment Securities Retirement Planning Service Financial Services Monetary Authorities-Central Bank (NAICS: 521110)
Alternate Business NamesNicolet Bankshares, Inc.
Industry TipsAdvanced Fee Loan Scams Advice Advanced Fee Loans Avoiding Fraudulent Tax Preparation Banking Regulators Counterfeit Currency Credit Card Accountability, Responsibility and Disclosure (CARD) Act Credit-Budgeting Made Easy
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BBB Complaint Process
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Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I Overdrafted my bank account accidently. I received a 30 dollar overdraft fee and I understood and accepted that. Then they started to charge 5 dollars a day for my account being overdrafted. I am on social security and will not receive any money until the first of the month. all in all this will cost me over 100 dollars on the overdrafts I believe and it is really upsetting. I called the bank to see if they can at least stop charging me and they said no. I feel it is wrong to charge as much as they do for a overdraft.
Desired Settlement: I would like the 5 dollars daily they have been charging me reversed on my account. After the first when I get my check I would like to close my account. I would also like them to explain it much better that there policy is to charge these overdraft fees. I thought it was one or the other not both and they really need to explain that to their customers.
******* opened his account with us in March, 2014.
When he opened the account, Nicolet’s ********* ****** ******* discussed the overdraft protection program with him.
She also gave him the proper account disclosures, which includes fees that could be charged on the account.
Since opening the account, he has been overdrawn twice for a total of 31 days.
In this specific case, our ********* ****** ******* proactively called ******* to let him know his account was overdrawn.
She did not reach him so she sent a letter.
******* proceeded to call our branch, complain about the fees and then hung up.
The ********* ****** ******* called, emailed, and called again.
On June 26, ******* make a deposit to cover the fees.
******* said that he was happy with the resolution of the overdraft fees and that he will contact the BBB and let them know we worked with him to resolve the issue.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I did clear this up with the bank and we came to a reasonable outcome. It took a little bit of explaining but i now understand the bank rules and fine print better.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.