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BBB Accredited Business since
Phone: (262) 619-2700 Fax: (262) 916-8505 View Additional Phone Numbers 555 Main Street, Suite 400 Headquarters, Racine, WI 53403 View Additional Web Addresses
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Johnson Financial is the holding company for Johnson Bank, which has more than 50 offices in Wisconsin and Arizona. Servicing consumers and business clients, the company offers standard banking fare such as savings accounts and loans in addition to insurance, investment, and wealth management services. The Johnson Trust Unit, serves high-net-worth individuals and institutional investors, has more than $2 billion of assets under management. The group also provides international and private banking services.
A BBB Accredited Business since
BBB has determined that Johnson Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Johnson Bank include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Financial Institutions
P.O. Box 7846, Madison WI 53707-7846
Phone Number: 608-261-9555
Type of Entity
Business ManagementMr. Thomas Bolger, CEO Ms. Judith Carre Sutfin, CFO Mr. Peter X. Engel, EVP, Consumer Banking & President, Milwaukee Region Ms. Sally A. Smith, Senior Vice President, Director of Marketing
Related BusinessesJohnson Insurance Services, LLC
Banks Financial Planning Consultants Financing Investment Advisory Service Investment Securities Loans Loans - Small Business Consumer Finance & Loan Companies Real Estate Loans Financial Services Estate Planning & Management Financing Consultants Mortgage Bankers Loan Modification Real Estate Loan Modification Banking Services Investment Management Financial Planning Kit Loan Servicing Mortgage Lender
Hours of Operation
|Hours vary by location|
Alternate Business NamesJohnson Financial Group, Inc
Industry TipsAdvanced Fee Loan Scams Advice
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Additional Phone Numbers
- (888) 769-3796(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: Could I please be directed to someone who would allow me to attach a few emails that refer to this complaint? Here are a few of my comments in the original complaint that was too large of a file to enter: *****This was the first response I recieved from Johnson Bank while I was at work unable to view my personal email or personal phone due to my employers company policy. This was the same day that my disputes were not addressed and my account was closed without my knowledge, also a check was sent via mail for the remainder of my account after my LOC account was paid in full leaving me half way between my workplace and home at a gas station with a disabled debit card and no possible way to pay for gas except to call a friend 30min. away to travel and borrow me money for gas and to get me through the weekend untill I was able to travel to my credit union in *** ***** ** the following Monday.***** *****This was the last email I had recieved the day my account was closed without my knowledge nor my confirmation. This company I believe has serious customer service isseues, yet they continue to climb "Fortune Magazines - Best Companies to Work For". Needless to say, being a former employee I find the services I recived poor at best. Despite what happens with this complaint I will forward this report to to Fortune Magazine to illustrate how appreciative Johnson Bank really is of their employees and former employees. Thank you for you time and consideration, **** ****** **** ** ***** *** ******* ***** ****** ** ***** ###-###-#### ********************
Desired Settlement: Billing adjustment & an apology.
***** *********** ******** **********
Better Business Bureau of Wisconsin
10101 W Greenfield Ave., Ste 125
Milwaukee, WI 53214
RE: Complaint from **** ****** ******
Dear Ms. ******,
Please accept this letter in response to your letter, dated February 21, 2012, regarding
the complaint you received from Mr. ******.
On January 18, 2012, Johnson Bank received an email from Mr. ****** regarding his
concern and the activity that occurred on or about December 27, 2011 which caused an
overdraft to his checking account. The cause of the overdraft, among other things, was
mis-communication between Mr. ****** and a merchant. Mr. ****** claims he
instructed the merchant that he would make a purchase for cash; however the merchant
processed a debit card transaction in the amount of $20.43.
Notwithstanding the apparent dispute between Mr. ****** and the merchant, Mr
******** overdraft on the date of concern
exceeded the amount In question and he was
NOT charged an overdraft fee or was any supporting line of credit activated for this
specific date or transaction.
On January 11, 2012, after reviewing the sequence of events with Mr. ******, Johnson
Bank provided in good faith a refund of an amount equal to an overdraft fee that was
assessed in close proximity to this date, but again, not directly related to the disputed
3D, 2012, based on activity not deemed consistent with safe and sound
banking practice, Johnson Bank made the decision to close the account. Our Bank
representative left a voice mail for Mr. ****** as well as mailing a letter and a cashier'scheck for the remaining funds in his account.
Johnson Bank does not feel that any additional refunds of overdraft charges are
you have any additional questions, please feel free to. contact ine at ************ .
**** * *********
Senior Vice President & Chief Compliance Officer
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved