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BBB Accredited Business sinceAdditional Locations
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This company offers banking services, including brokerage, personal and business banking, and loans.
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A BBB Accredited Business since
BBB has determined that AnchorBank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for AnchorBank include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Federal Deposit Insurance Corporation
550 17th St. NW, Washington DC 20429
Phone Number: (877) 275-3342
Nationwide Mortgage Licensing System
Wisconsin Department of Financial Institutions, 345 W. Washington Avenue, 4th Floor, Madison WI 53703
Phone Number: 608-261-7578
Type of Entity
Business ManagementMs. Emily Campbell, Vice President - Marketing & Communications Mr. Mark Timmerman, President/CEO Mr. Chris Bauer, CEO Mr. Scott Ciano, Senior Vice President Mr. David Omachinski, Board Chairman Ms. Jennifer Ranville, Public Relations
Banks Consumer Finance & Loan Companies Savings Institutions (NAICS: 522120)
Alternate Business NamesAnchor Bancorp Wisconsin, Inc. Anchor Bank Anchor Investment Services AnchorBank FSB Commodore Financial
Industry TipsBanking Regulators
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
100 W Racine St
Janesville, WI 53548 (608) 752-7886 Directions
101 N Broadway St
Stanley, WI 54768 (715) 644-5555 Directions
1065 S Lake St
Neenah, WI 54956 (920) 997-3906 Directions
1092 W Fond Du Lac St
Ripon, WI 54971 (920) 745-2500 Directions
110 N Fox River Dr
Appleton, WI 54913 (920) 997-3901 Directions
1220 W Northland Ave
Appleton, WI 54914 (920) 997-3909 Directions
130 Main St Ste 101
Menasha, WI 54952 (920) 997-3907 Directions
150 N Ludington St
Columbus, WI 53925 (920) 623-3140 Directions
1516 W Main St
Sun Prairie, WI 53590 (608) 837-5181 Directions
15600 W Cleveland Ave
New Berlin, WI 53151 (262) 317-7135 Directions
16 Washington Ave
Oshkosh, WI 54901 (920) 303-4901 Directions
1712 12th St
Monroe, WI 53566 (608) 325-7161 Directions
1720 Us Highway 51
Stoughton, WI 53589 (608) 877-4100 Directions
18200 W Capitol Dr Ste 100
Brookfield, WI 53045 (262) 252-2700 Directions
1889 Bus 18-151 East
Mount Horeb, WI 53572 (608) 437-3011 Directions
202 W Oak St
Boscobel, WI 53805 (608) 375-5062 Directions
204 S Century Ave Ste A1
Waunakee, WI 53597 (608) 849-5041 Directions
216 Cottage Grove Rd
Madison, WI 53716 (608) 221-6550 Directions
2215 Holiday Dr
Janesville, WI 53545 (608) 756-2600 Directions
Berlin, WI 54923 (920) 361-4361 Directions
25 W. Main St.
Madison, WI 53703 (608) 252-6246 (608) 262-8827 Directions
2558 Post Rd
Plover, WI 54467 (715) 345-2370 Directions
2929 N Sherman Ave
Madison, WI 53704 (608) 246-3505 Directions
301 Junction Rd
Madison, WI 53717 Directions
302 Bay St
Chippewa Falls, WI 54729 (715) 723-4414 Directions
302 N Midvale Blvd
Madison, WI 53705 (608) 231-6552 Directions
3052 Cahill Main
Fitchburg, WI 53711 (608) 270-4080 Directions
311 N Main St
Viroqua, WI 54665 (608) 637-3142 Directions
316 W Spring St
Dodgeville, WI 53533 (608) 935-9356 Directions
333 S Westfield Rd
Madison, WI 53717 (608) 833-4900 Directions
3406 Oakwood Hills Pkwy
Eau Claire, WI 54701 (715) 834-1111 Directions
420 S Koeller St
Oshkosh, WI 54902 (920) 303-4900 Directions
420 W Verona Ave
Verona, WI 53593 (608) 845-6716 Directions
4702 E Towne Blvd
Madison, WI 53704 (608) 246-3500 Directions
500 E Walworth Ave
Delavan, WI 53115 (262) 728-3456 Directions
5101 S 27th St
Milwaukee, WI 53221 (414) 325-7312 Directions
5520 N Port Washington Rd
Glendale, WI 53217 Directions
5750 Raymond Rd
Madison, WI 53711 (608) 275-7979 Directions
600 E Blackhawk Ave
Prairie Du Chien, WI 53821 (608) 326-2444 Directions
601 S Main St
De Forest, WI 53532 (608) 846-4701 Directions
618 State Hwy. 69
New Glarus, WI 53574 (608) 527-5248 Directions
6240 Century Ave
Middleton, WI 53562 Directions
640 Division St
Stevens Point, WI 54481 (715) 344-8080 Directions
6501 Monona Dr
Monona, WI 53716 (608) 221-6555 Directions
705 N Main St
Oregon, WI 53575 (608) 835-5702 Directions
708 N Madison St
Lancaster, WI 53813 (608) 723-7601 Directions
7401 W Greenfield Ave
Milwaukee, WI 53214 (414) 290-7206 Directions
7745 W Rawson Ave
Franklin, WI 53132 (414) 525-0600 Directions
80 S Court St
Platteville, WI 53818 (608) 348-9556 Directions
927 E Main St
Winneconne, WI 54986 (920) 582-4345 Directions
N78W14651 Appleton Ave
Menomonee Falls, WI 53051 (262) 532-2455 Directions
PO Box 7933
Madison, WI 53707
W3160 County Road KK
Appleton, WI 54915 (920) 997-3903 Directions
W7829 State Road 21 73
Wautoma, WI 54982 (920) 787-1505 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (608) 262-8827(Phone)
- (608) 877-4100(Phone)
- (608) 849-5041(Phone)
- (920) 787-1505(Phone)
- (608) 221-6555(Phone)
- (920) 997-3906(Phone)
- (608) 835-5702(Phone)
- (920) 303-4901(Phone)
- (608) 833-4900(Phone)
- (920) 997-3901(Phone)
- (715) 723-4414(Phone)
- (715) 345-2370(Phone)
- (608) 637-3142(Phone)
- (920) 582-4345(Phone)
- (414) 290-7206(Phone)
- (608) 437-3011(Phone)
- (608) 246-3500(Phone)
- (608) 275-7979(Phone)
- (608) 246-3505(Phone)
- (414) 525-0600(Phone)
- (262) 532-2455(Phone)
- (920) 997-3903(Phone)
- (608) 375-5062(Phone)
- (608) 846-4701(Phone)
- (608) 723-7601(Phone)
- (608) 829-2287(Phone)
- (608) 348-9556(Phone)
- (715) 344-8080(Phone)
- (608) 837-5181(Phone)
- (920) 997-3907(Phone)
- (608) 831-3330(Phone)
- (414) 290-7947(Phone)
- (414) 325-7312(Phone)
- (262) 317-7135(Phone)
- (920) 997-3909(Phone)
- (608) 756-2600(Phone)
- (608) 752-7886(Phone)
- (608) 326-2444(Phone)
- (920) 745-2500(Phone)
- (608) 845-6716(Phone)
- (608) 325-7161(Phone)
- (920) 303-4900(Phone)
- (920) 361-4361(Phone)
- (920) 623-3140(Phone)
- (262) 728-3456(Phone)
- (608) 935-9356(Phone)
- (608) 270-4080(Phone)
- (608) 221-6550(Phone)
- (608) 527-5248(Phone)
- (608) 231-6552(Phone)
- (715) 834-1111(Phone)
- (262) 252-2700(Phone)
- (715) 644-5555(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I'm a current bank customer and I deposited funds into my active checking account, it was a third party check drawn on my fiancé of 5years ***** *****, when deposited the teller explained there would be a 2day hold which I didn't understand cause a cashier check is certified funds and both of us have proper identification and the cashier check is drawn on an actual bank well we went a head and deposit the cashier check into my active checking account and waited the two business days well today may 17, 2016 I went to withdrawal the funds which state are available to be withdrawn but for some odd reason some lady of the bank placed an additional hold but the crazy thing is my whole account is frozen which it shouldn't be cause the check cleared and the funds state they are available from mobile banking and online banking so I'm not sure what's going on I called the 1800 number and the lady that put the hold said she put a hold cause she suspected fraud wait a min if a check clears you can't hold it by law and second wouldn't it have to go thru clearances it's just not one person choice that's against the law and if my funds are available for withdrawal its against the law to refuse to release them if it was not negative account on the account
Desired Settlement: I will like the hold to be removed from my account so I can withdrawal my funds immediately
We are aware of this customer and the issue they are having with the deposit, and we continue to work with them. However, our Corporate Security team determined that the deposit is questionable, so it is under review by the bank at this time. We plan to follow up with the customer when we have an answer.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Problems with Product/Service
Read Complaint Details
Complaint: I really need to switch financial institutions. They treat their customers very poorly. I tried to order something online that was close to $500. The bank thought it was unusual activity, so they put a hold on my debit card, basically I couldn't use my card AT ALL. Of course I work nights, and these communists can't manage to have someone available to call and let me know that this is happening until 5pm the next night, and when they do call me, they DO NOT COMMUNICATE very well with their other departments. The lady that called me told me that she got the problem fixed and that my card worked again. It did for one transaction at a gas station. The next day I tried to use my card and it kept declining. Luckily, the phone reps were open so I asked them why my card with $600 some in my account was not working. The man said that they had a hold placed on my card. I told him that I talked to someone about the issue yesterday and that the department told me that my card worked fine. He said that there was nothing he could do, so I asked him if there was anyone that I could contact at that hour to resolve the situation because I have bills to pay that are not getting paid. I can't get cash from an ATM either. He said that he would ask his supervisor, came back and said he could not help me. I have been putting up with this for almost 2 days now. I have a hard earned $600 in my checking that I can't use because of these bastards. No body accepts checks anymore where I'm at.
Desired Settlement: Seriously! Do the job. If one department contacts me and fixes the issue, they should communicate that to the other departments.
Business Response: We are aware of the issues this customer had with her debit card, and we did work with her to get them resolved. However, because of her work schedule working nights, we did have some difficulties in reaching her during business hours. Here’s an overview of what happened: The customer had attempted to make an online purchase on November 4 at 2:32 a.m. on walmart.com. The purchase was approved to go through, but that site does rate high on our potential fraud score because of past fraud complaints other customers have had with the site. Unfortunately the purchase was not completed properly and appeared to time out, so the customer tried to complete the transaction again at 3:02 a.m, which led to us putting a hold on the transaction as potential fraud. We did leave a message for the customer that morning at 8:11 a.m. on her cell phone number on file asking her for confirmation of the purchase. When we didn’t hear from the customer by mid-morning, we also called and left her a message on her home number at 10:19 a.m. The customer then called our 800 number at 5:36 p.m., but they were not able to contact the fraud department to have the hold released. The customer then called the after-hours number we’d provided her on an earlier message and they were able to unlock the card for usage. This was all resolved over the course of the day. Ideally we would have liked to help her sooner, but we weren’t able to unlock her card until that evening because of the time delay in being able to speak directly with the customer.
Read Complaint Details
Complaint: Anchor Bank made a few errors with my loan contract and they refuse to fix it, and one wants to be responsible for the mistakes they made, I tried to contact Anchor Bank many times since 3 months ago but is always the same thing no one want to do something about this problem and every month my loan installment increase. I told Anchor Bank about these errors before I signed the contract and told me no to worry that they would fix the problem but they never did!
We have been working with the customer for the past few months to correct errors that were in the original loan documents that negatively impacted the borrower. In the loan approval we inadvertently miscalculated the remaining amortization, and an error was made in the initial escrow calculation. To help address the issues we involved another Spanish speaking AnchorBank employee to help with any communication barriers between the lender and customer, and we now have a new agreement for them that shows the corrected payment amount. In addition, any late fees imposed since December 2013 were waived, and we refunded the interest they were charged by the City of ******* as a penalty for late payment of the property taxes. We think we will now have a satisfactory resolution for everyone involved.
|8/16/2013||Billing/Collection Issues | Complaint Details Unavailable|
Customer Reviews Summary