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This company offers installation and repair of auto glass and accessories. Services include, but are not limited to: auto glass repair & replacement, auto alarms, aftermarket automotive lighting, audio and sound systems, auto accessories, heated seats, marine audio, mobile video equipment, motorcycle audio & accessories, remote car starters, wheels, and tires.
This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Milwaukee Auto Glass include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Emad Oudeh, Owner Mr. Adam Schroeder, Manager
Auto Repair - Windshield, Glass Shops Auto Service - Sound Systems Sales & Service Video Equipment - Supplies & Parts Wheels Auto Parts & Supplies - Custom Wheels/Rims Auto Accessories Glass - Repair Auto Alarms & Security Systems Tire Dealers Automotive Glass Replacement Shops (NAICS: 811122)
Hours of Operation
|M||:||9:00 AM - 6:00 PM|
|T||:||9:00 AM - 6:00 PM|
|W||:||9:00 AM - 6:00 PM|
|Th||:||9:00 AM - 6:00 PM|
|F||:||9:00 AM - 6:00 PM|
|S||:||9:00 AM - 4:00 PM|
Alternate Business NamesMilwaukee Auto Glass and Sound LLC
This company was formerly know as U.S. Auto Glass & Sound LLC
Industry TipsAuto Repair and Services Protecting Your Auto Repair Investment
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
THIS LOCATION IS NOT BBB ACCREDITED
1400 W Mitchell St
Milwaukee, WI 53204 (414) 430-5400 (414) 647-2600 Directions
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Additional Phone Numbers
- (414) 647-2600(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I ordered a remote start/alarm, tinted windows, and a sound system wired up in my new car on February 5th I dropped car off at 1pm. **** told me they would do it right away. The business had no cars at that time. The business closed at 6pm and i waited until 7:30pm for my vehicle. I got in my vehicle and drove away very dissappointed to learn things were not hooked up right. February 6th I called the shop and spoke with **** about the alarm not sounding when hood was opened and trunk was opened and that the system wiring was wrong because it consistently sounded loud long bass not to the music which i was told was distortion due to not being hooked up right. he said to bring the car in asap for him to fix it. So at 12:00pm i came there with my mom and **** and I came up with a list of the things that were wrong. he said he would fix them. at 3:30pm i came there with the car still not done and waited until 4pm. then i walked about to counter and asked **** if he did the 4 things on the list. his reply was No that he didnt need to do those things. I told him he had my car for 6 and a half hours yesterday and 4 hours now today and the car was still not done. why did he tell me he was going to do those things to my car if they didnt need to be done for it to wrk properly. Then he said "Come follow me" and he led me through the back door to a garage where 4 other men workers were and physically slammed the door do the front office where other customers were and started screaming at me at the top of his lungs and cursing at me. I felt very threatened and uncomfortable with the men around us being in the back alone. after he calmed down and spoke to me like a human being after i started crying he finised my car and tried to apologize for the way he handled me. i told him i would never return that i have never had a business, man, person, or anyone treat me and scream at me and make me feel so threatened and uncomfortable as a paying customer for multiple services. i am very upset with the way the business operates and handled me as customer. i feel very disappointed with the services i recieved on my new vehicle for the money i spent.
Desired Settlement: i want some kind of reimbursent for the terrible customer service and i want the business reported to you guys negatively so others that have this problem can know this is on record
**** ** ******** ***
********** ** *****
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response from the business was not "quite simply wrapped up." I was told when he took my car that it was a 3 hour job and I could pick it up well before the shop closed. I was reassured multiple times from **** personally they knew what they were doing on my "newer" but 3 year old car (its a 2010) I explained to **** my fears on having his shop work on the car and he more than reassured me of the shop's experience working on new cars. So I left my car to him for him to call me 6 hours later to ask for the car overnight..which was impossible..i have a child. When i picked the car up the guys gave me the keys and locked up not even checking the work because it was incorrect. This is the reason I called the next day not rude but concerned. The system was reverbing so bad I could barely drive safely. The "extra features" were sold to me when i purchased everything so yes i wanted them to work. For a "professional shop" to take 2 days to tell me that "after researching" they found out my car had some data box that could be used instead of the pins was not only news to me but to Adam also which was not comforting as a customer. Was the shop "learning" on my car? Also, the system never was wired right. I went to 3 trusted shops and finally had the problem fixed myself costing me more money. The converter box needed to moved to the FRONT speakers, as I asked him to do on the short list we made together and they did not, due to the 2010 cars having a built in amplifier. The reverb was being caused by this. If they would have put the car in drive as I asked to test the vehicle he would have seen the problem was never fixed. So after them having my car the whole 2nd day and not fixing it I was upset. There was about 6 customers in the shop when I asked Adam what they had been doing with my vehicle since they had done nothing and had it a whole 2nd day. He apparently was offended and then asked me to follow him to the back where the brutal verbal threatening attack occured, which he allowed his own customers to hear coming from him. I did feel very threatened and scared... being pulled into a back garage and screamed and cursed at with 4 other men (workers) around me. It was absolutley ridiculous, scary, unprofessional, and unacceptable. I want my refund for the wiring not the tint or alarm. It was not done correctly. How am I supposed to even get the warranties honored when the work was done uncorrectly and they kept my vehicle for 10 hours over 2 days causing me issues with school and work? I can't even go back to this shop because I dont feel safe personally and I dont feel my vehicle will be properly worked on. Also, the person he spoke to said it WAS done uncorrectly. The alarm sensor needs to be by rearview mirror for correct reception (which I was standing 4 cars away from mine and it wouldnt register) and the converter needed to moved to behind sterio to fix the reverb issue. I hope to resolve this matter as soon as possible. I feel completely taken advantage of by this business, ripped off, and helpless. I just hope future customers do not experience this. I just wanted the work done right for the $570 I spent. I look forward to hearing back from you soon. Thank you so much for your help in this matter.
As this situation with **** ******** continues to be a he said she said situation this will be my final letter regarding this matter. As to the time matters, no shop in there right mind would tell a customer that they could do an alarm remote starter, window tint and an amplifier and sub installation in 3 hours. Most of these other issues have already been covered in my other letter! First the "reverbing " *** speaks of, if it was so bad she could have simply unplugged it in 2 seconds and addressed it the next morning, witch we did. The data box *** also talks about has nothing to do with the car ! It is a part the we put in the vehicle that does everything she asked us to do she just did not know how to use it. When tested in front of her everything worked perfect! As for the last 2 technical issues, first the alarm "sensor" is not a sensor it is an antenna witch actually can be placed anywhere on the windshield or even under a dash in some situations, this is a shop preference, if she knew so much about this she could have asked for it to be by the mirror. As for the hi/low converter box this is also personal preference. In her letter *** first states for this box to be on a front speaker then changes her mind and says it needs to be behind the radio. We've been doing these on rear door speakers or trunk speakers for ever and have no issues! As for the last issue *** is speaking of, the yelling match we had, I already apologized to her in the first letter, and in person that day, and once again this is a he said she said situation so we could go back and forth all day on that matter. With hopes to resolve this matter with this final letter, all I can say is for the money *** paid she received a phenomenal job. And also If she is friends with all these other stereo shops why did she come to my shop? a second time, after having issues here with previous owners? At the end of the day there is nothing I can do for her, I once again apologize that we had a disagreement in my shop and I'm sorry she felt threatened, of course there are mostly men in a car shop environment and that had nothing to do with anything. In my mind *** is just trying to play hard ball and nit pick, and bad mouth me and my shop and staff, there is nothing else I can do for her and there will be no refund of any kind issued. And For BBB references our shop as US Auto Glass, the new owners and staff have had had no issues or complaints with any other customers of any kind! Thank you for your time in regards to this matter, and look forward to working with you in any issues of any kind with our company!