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Milwaukee Auto Glass

Phone: (414) 430-5400 Fax: (414) 647-8615 View Additional Phone Numbers 1400 W Mitchell St, Milwaukee, WI 53204 http://www.mkeautoglass.com

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Description

This company offers installation and repair of auto glass and accessories. Services include, but are not limited to: auto glass repair & replacement, auto alarms, aftermarket automotive lighting, audio and sound systems, auto accessories, heated seats, marine audio, mobile video equipment, motorcycle audio & accessories, remote car starters, wheels, and tires. 

BBB Accreditation

This business is not BBB accredited.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Milwaukee Auto Glass include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Milwaukee Auto Glass
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

top
BBB file opened: November 06, 2012 Business started: 12/08/2011 in WI Business started locally: 12/08/2011 Business under new ownership as of: 07/11/2013 Business incorporated: 07/11/2013 in WI
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Emad Oudeh, Owner Mr. Adam Schroeder, Manager
Contact Information
Principal: Mr. Emad Oudeh, Owner
Business Category

Auto Repair - Windshield, Glass Shops Auto Service - Sound Systems Sales & Service Video Equipment - Supplies & Parts Wheels Auto Parts & Supplies - Custom Wheels/Rims Auto Accessories Glass - Repair Auto Alarms & Security Systems Tire Dealers Automotive Glass Replacement Shops (NAICS: 811122)

Hours of Operation
M: 9:00 AM - 6:00 PM
T: 9:00 AM - 6:00 PM
W: 9:00 AM - 6:00 PM
Th: 9:00 AM - 6:00 PM
F: 9:00 AM - 6:00 PM
S: 9:00 AM - 4:00 PM
Su: Closed
Alternate Business Names
Milwaukee Auto Glass and Sound LLC
Additional Information

This company was formerly know as U.S. Auto Glass & Sound LLC

Industry Tips
Auto Repair and Services Protecting Your Auto Repair Investment

Customer Review Rating plus BBB Rating Summary

Milwaukee Auto Glass has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1400 W Mitchell St

    Milwaukee, WI 53204 (414) 430-5400 (414) 647-2600

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Additional Phone Numbers

  • (414) 647-2600(Phone)
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Complaint Detail(s)

4/4/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a remote start/alarm, tinted windows, and a sound system wired up in my new car on February 5th I dropped car off at 1pm. **** told me they would do it right away. The business had no cars at that time. The business closed at 6pm and i waited until 7:30pm for my vehicle. I got in my vehicle and drove away very dissappointed to learn things were not hooked up right. February 6th I called the shop and spoke with **** about the alarm not sounding when hood was opened and trunk was opened and that the system wiring was wrong because it consistently sounded loud long bass not to the music which i was told was distortion due to not being hooked up right. he said to bring the car in asap for him to fix it. So at 12:00pm i came there with my mom and **** and I came up with a list of the things that were wrong. he said he would fix them. at 3:30pm i came there with the car still not done and waited until 4pm. then i walked about to counter and asked **** if he did the 4 things on the list. his reply was No that he didnt need to do those things. I told him he had my car for 6 and a half hours yesterday and 4 hours now today and the car was still not done. why did he tell me he was going to do those things to my car if they didnt need to be done for it to wrk properly. Then he said "Come follow me" and he led me through the back door to a garage where 4 other men workers were and physically slammed the door do the front office where other customers were and started screaming at me at the top of his lungs and cursing at me. I felt very threatened and uncomfortable with the men around us being in the back alone. after he calmed down and spoke to me like a human being after i started crying he finised my car and tried to apologize for the way he handled me. i told him i would never return that i have never had a business, man, person, or anyone treat me and scream at me and make me feel so threatened and uncomfortable as a paying customer for multiple services. i am very upset with the way the business operates and handled me as customer. i feel very disappointed with the services i recieved on my new vehicle for the money i spent.

Desired Settlement: i want some kind of reimbursent for the terrible customer service and i want the business reported to you guys negatively so others that have this problem can know this is on record

Business Response: ** *************** **** ** ******** *** ********** ** ***** ************ ******************

I am writing this letter in response to the complaint you have received from *** ********, In a few brief statements I will wrap up this case quite simply for you. Lets just start from the beginning, *** had came into my shop and asked for the services she stated in the letter written to you, as she states I took her car in right away and never told her there wasn't any cars here besides hers. Her car was a newer car and difficult to work on so it took a little longer than expected I first called her and asked if I could keep the car overnight and she said no, so I made my employes stay about an hour late to finish the job!! *** had then called me the next morning and was very rude stating I want my money back etc.. for the job I did at your shop last night, I then explained to her come down and we will fix everything wrong with the car. Upon her arrival she gave me a list of a few small things, an amp being relocated witch the original location was never discussed. She then stated she was happy with the window tint and had some issues with the alarm not sounding when the hood or trunk was opened, (these are all extra features). Besides the fact that all these are extra features, my installer had used an idatalink bypass witch controls the newer vehicles trunk and hood pins via data! no hard wiring required, and worked perfectly!! Upon **** pick-up of the vehicle, she arrived when we told her and my guys were just wrapping up the job, she asked how everything went and I said great we didn't even need to use the hardwiring method. She then went off on me Screaming at the top of her lungs stating we didn't do the work she had asked etc... in front of a whole showroom full of customers. So as she states I asked her to come in back where her car was and we both then did yell at each other for a brief moment and she went back up front and we finished testing her car! Nothing to do with scaring her or making her feel threatened I just did not want her screaming in front of 20 new potential customers. As *** also states we both did calm down I made an effort to apologize for yelling showed her how to use her vehicle and that everything worked and off she went stating she would never be back. To wrap this all up in a nutshell the job was done perfect, the amp was relocated as she asked, and she didn't know how to use the product we had sold her. Also I spoke w the person that told her that the car was done incorrectly, he said he never told her it was done incorrectly, he just assumed that the car was gonna need the trunk and hood pins installed and never tested the vehicle, and did not know the vehicle was done via data bus. So at this point the customer is unhappy with my service and I will most likely lose her as a customer, I did apologize for yelling, and her job was done perfect! It was more of an operator error situation. Thank you for your time w this matter and I am looking forward to hearing back from you.

DESIRED SETTLEMENT: No reimbursement will be issued ! And I hope *** understands that the work was done right, and I did make a valid effort to apologize.

Sincerely yours,

Manager: **** *********

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The response from the business was not "quite simply wrapped up." I was told when he took my car that it was a 3 hour job and I could pick it up well before the shop closed. I was reassured multiple times from **** personally they knew what they were doing on my "newer" but 3 year old car (its a 2010) I explained to **** my fears on having his shop work on the car and he more than reassured me of the shop's experience working on new cars. So I left my car to him for him to call me 6 hours later to ask for the car overnight..which was impossible..i have a child. When i picked the car up the guys gave me the keys and locked up not even checking the work because it was incorrect. This is the reason I called the next day not rude but concerned. The system was reverbing so bad I could barely drive safely. The "extra features" were sold to me when i purchased everything so yes i wanted them to work. For a "professional shop" to take 2 days to tell me that "after researching" they found out my car had some data box that could be used instead of the pins was not only news to me but to Adam also which was not comforting as a customer. Was the shop "learning" on my car? Also, the system never was wired right. I went to 3 trusted shops and finally had the problem fixed myself costing me more money. The converter box needed to moved to the FRONT speakers, as I asked him to do on the short list we made together and they did not, due to the 2010 cars having a built in amplifier. The reverb was being caused by this. If they would have put the car in drive as I asked to test the vehicle he would have seen the problem was never fixed. So after them having my car the whole 2nd day and not fixing it I was upset. There was about 6 customers in the shop when I asked Adam what they had been doing with my vehicle since they had done nothing and had it a whole 2nd day. He apparently was offended and then asked me to follow him to the back where the brutal verbal threatening attack occured, which he allowed his own customers to hear coming from him. I did feel very threatened and scared... being pulled into a back garage and screamed and cursed at with 4 other men (workers) around me. It was absolutley ridiculous, scary, unprofessional, and unacceptable. I want my refund for the wiring not the tint or alarm. It was not done correctly. How am I supposed to even get the warranties honored when the work was done uncorrectly and they kept my vehicle for 10 hours over 2 days causing me issues with school and work? I can't even go back to this shop because I dont feel safe personally and I dont feel my vehicle will be properly worked on. Also, the person he spoke to said it WAS done uncorrectly. The alarm sensor needs to be by rearview mirror for correct reception (which I was standing 4 cars away from mine and it wouldnt register)  and the converter needed to moved to behind sterio to fix the reverb issue. I hope to resolve this matter as soon as possible. I feel completely taken advantage of by this business, ripped off, and helpless.  I just hope future customers do not experience this. I just wanted the work done right for the $570 I spent. I look forward to hearing back from you soon. Thank you so much for your help in this matter.

Regards,

*** ********

 

 

Business Response: As this situation with **** ******** continues to be a he said she said situation this will be my final letter regarding this matter. As to the time matters, no shop in there right mind would tell a customer that they could do an alarm remote starter, window tint and an amplifier and sub installation in 3 hours. Most of these other issues have already been covered in my other letter! First the "reverbing " *** speaks of, if it was so bad she could have simply unplugged it in 2 seconds and addressed it the next morning, witch we did. The data box *** also talks about has nothing to do with the car ! It is a part the we put in the vehicle that does everything she asked us to do she just did not know how to use it. When tested in front of her everything worked perfect! As for the last 2 technical issues, first the alarm "sensor" is not a sensor it is an antenna witch actually can be placed anywhere on the windshield or even under a dash in some situations, this is a shop preference, if she knew so much about this she could have asked for it to be by the mirror. As for the hi/low converter box this is also personal preference. In her letter *** first states for this box to be on a front speaker then changes her mind and says it needs to be behind the radio. We've been doing these on rear door speakers or trunk speakers for ever and have no issues! As for the last issue *** is speaking of, the yelling match we had, I already apologized to her in the first letter, and in person that day, and once again this is a he said she said situation so we could go back and forth all day on that matter. With hopes to resolve this matter with this final letter, all I can say is for the money *** paid she received a phenomenal job. And also If she is friends with all these other stereo shops why did she come to my shop? a second time, after having issues here with previous owners? At the end of the day there is nothing I can do for her, I once again apologize that we had a disagreement in my shop and I'm sorry she felt threatened, of course there are mostly men in a car shop environment and that had nothing to do with anything. In my mind *** is just trying to play hard ball and nit pick, and bad mouth me and my shop and staff, there is nothing else I can do for her and there will be no refund of any kind issued. And For BBB references our shop as US Auto Glass, the new owners and staff have had had no issues or complaints with any other customers of any kind! Thank you for your time in regards to this matter, and look forward to working with you in any issues of any kind with our company!

Sincerely,
Manager:
**** *********