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John's Auto Repair
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This company offers auto repair, towing services, and auto salvage.
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for John's Auto Repair include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Federal Motor Carrier Safety Administration
400 Seventh Street, SW, Washington DC 20590
Type of Entity
Business ManagementMr. John N. Sims Jr., Owner
Auto Repair & Service Auto Repairing - Foreign Lubricating Service - Automotive Towing - Automotive Transmissions - Automobile Auto Services Auto Lube & Oil - Mobile Auto Repair & Service - Diesel Auto Repair - Tune-Up Auto Services - Oil & Lube Auto Repair - Maintenance Auto Parts & Supplies - New
Hours of Operation
|M||:||8:30 AM - 5:00 PM|
|T||:||8:30 AM - 5:00 PM|
|W||:||8:30 AM - 5:00 PM|
|Th||:||8:30 AM - 5:00 PM|
|F||:||8:30 AM - 5:00 PM|
Service AreaSoutheast Wisconsin
Industry TipsAuto Repair and Services Auto-Buyback Guarantee-Terms & Conditions for Consumers Flood-Damaged Cars Protecting Your Auto Repair Investment
THIS LOCATION IS NOT BBB ACCREDITED
2419 W Fond Du Lac Ave. Suite A
Milwaukee, WI 53206 (414) 372-0902 (414) 732-9542 Directions
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Additional Phone Numbers
- (414) 732-9542(Phone)
Additional Email Addresses
- - Communication/Mass Email
- - eQuote
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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|3/22/2014||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: This complaint includes more than one area. We initially dropped our car off for repair with an agreed price amount as well as a completion date. The company failed to complete the car on several different occassions at the agreed upon date. In addition no one from the shop bothered to contact us to inform us the car would not be ready on these designated dates. We were given on price quote, and when the work was finally completed after almost two weeks the bill had jumped up an additional $ 230.00. We were never contacted about the need to increase the estimate orginally given. The work was completed without that notification and when we questioned why the bill had jumped so much and requested to see the receipts for why the amount had risen...we were denied. To top it off the day the vehicle was picked up and taken home. The car did not work properly (vehicle would not shut off). Several attempts via phone and text were made to owner to no avail. Subsequently contact was made with the owner. We were told the car had a 30 day warranty for work performed. The vehicle was taken back to the shop due to the problem (s) indicated above. The shop called and said the timing belt on the car needed to be replaced. I was told by several different body shops that the belt was a part that should have been replaced as the head gasket was being fixed, however, no mechanic ever mentioned/suggested this repair. We were told it would be an additional $ 350.00 (after paying $ 688.00 less than a week ago) to repair the timing belt. I was also provided from various shops that the timing belt should be covered under the warranty b/c in order to repair the head gasket, the timing belt has to be manipulated, streched, reset, etc and could easily have been broken during that work...especially if it were the original belt that was on the vehicle. I have spoken to the owner on numerous occassion with no assistance or courtesy. I am told they will call me back which never occurs.
Desired Settlement: At this point I would either like a complete refund for the poor repair done on my vehicle or the warranty honored and the vehicle fixed properly. And i would like for the business to review their business practices when dealing with customers and their treatment.
Business Response: Company states the issues have been resolved.