BBB Accredited Business since
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This company states it offers automobile and Penske truck rentals.
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A BBB Accredited Business since
BBB has determined that Mayfair Rent-A-Car, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Mayfair Rent-A-Car, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Dan Ewald, President - Mayfair Rent-A-Car Mr. Mike Daury, Regional Manager Ms. Christine Elliker, Executive Assistant Mr. Craig Ewald, President - Ewald Automotive Group Mr. Tom Ewald, Vice President
Related BusinessesEwald Automotive Group, LLC Mayfair Rent-A-Car, LLC Ewald's Venus Ford, LLC Ewald Kia of Oconomowoc Ewald's Hartford Ford, LLC Ewald Chevrolet Buick Ewald Fleet Solutions, LLC Ewald's Airstream of Wisconsin Ewald Chrysler Jeep Dodge Ewald Chrysler Jeep Dodge of Oconomowoc
Auto Renting & Leasing
Hours of Operation
|M||:||7:00 AM - 6:00 PM|
|T||:||7:00 AM - 6:00 PM|
|W||:||7:00 AM - 6:00 PM|
|Th||:||7:00 AM - 6:00 PM|
|F||:||7:00 AM - 6:00 PM|
|S||:||8:00 AM - 12:00 PM|
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Waukesha, WI 53186 (262) 513-3300 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I have rented vehicles from Mayfair Rent on several occassions. Recently they have changed their policy that you have to have a charge card to rent a vehicle. I have given them this information but have asked that they use another card to charge the services. The first rental they still charged my credit card after assurance that they would charge my other card and I even wrote them a note when I returned the vehicle to remind them. The second time on 8/3, they again assured me the other card would not be charged and even ran the other card with a charge card slip. Again the wrong credit card was charged. I left a voice mail for the manager to call me about the situation and I have not received a return call. I rent vehicles about 5-6 times a year and it seems like the communication at this business is not good if they cannot return calls and charge the right cards.
Desired Settlement: I would like them to reverse the charges immediately and charge the correct card as requested originally.
The customer uses a major credit card to rent the cars, which is required and our preference, to avoid qualifying with her debit card. All cash/debit card rentals are prequalified with a procedure that has been in place for many years. The customer is incorrect that we have changed our procedures.
Upon returning the vehicles after our normal business hours, the customer requests the final charges be transferred to her debit card. On this rental, we accidently left the charges on her credit card. She called and asked that we change this. A request was submitted to our corporate accounting office. This adjustment was completed on August 23rd. See the attachment. Our branch office called her on August 23rd and left her a message that the adjustment was completed and to call us if she had any further questions.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: I rented a vehicle from them with cash they promised to refund a $260.00 dollars refund in 2 weeks i have not gotten it yet so i called manager about my money her name is beth warren she said around the 30th thats longer than 2 weeks i need my money for my kids school supplies i rented from them over 20 times and never waited this long please help me also need my medicine they are holding my money for what i dont. Khow ive been patient please help me. Thank you. When i rented they said 2 weeks i returned they vehicle
Desired Settlement: Return my money timely like i did they vehicle .
The refund check was processed and mailed on August 16, 2013. We apologize for the delay.
If you have any further questions or concerns, please contact **** ****** at ###-###-####.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
On Sun, Aug 18, 2013 at 2:22 AM, ****** ***** ******************************* wrote:
BBB's Final Determination: Consumer accepted resolution offered by the business.