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BBB Accredited Business since
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This company offers used auto and small truck parts, engine and transmission installation and radiator installation and repair. We install many of the parts that we sell.
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A BBB Accredited Business since
BBB has determined that Calumet Auto Parts meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Calumet Auto Parts include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Claudio Pelc, President Ms. Sheryl Pelc, Vice President
Auto Parts & Supplies - Used & Rebuilt Wheels Auto Salvage Yards Auto Parts & Supplies - Used Auto Parts & Supplies - New Auto Radios & Stereos - Sales & Repair Engines - Rebuild & Exchange Radiators - Automotive Transmissions - Automobile Motor Vehicle Supplies and New Parts Merchant Wholesalers (NAICS: 423120)
Products & Services
Calumet Auto Parts sells the following brand(s): All makes and models, foreign and domestic.
Calumet Auto Parts offers the following product(s): Used auto and light truck parts.
Hours of Operation
|M||:||8:00 AM - 5:00 PM|
|T||:||8:00 AM - 5:00 PM|
|W||:||8:00 AM - 5:00 PM|
|Th||:||8:00 AM - 5:00 PM|
|F||:||8:00 AM - 5:00 PM|
Method(s) of PaymentCash, American Express, Master-Card, Visa. Sorry, no personal checks accepted.
Refund and Exchange PolicyCalumet Auto Parts warrants the parts for 90 days from the date of purchase to be functional and serviceable. If the part is found to be defective within the warranty period, Calumet Auto Parts shall, at its discretion, repair, replace or refund up to, but not exceeding the original purchase price. Any non-defective part returned for whatever reason will be assessed a minimum of 25% handling fee, plus reasonable labor charges. No refunds after 7 days from the date of purchase unless a replacement is not available. No refunds on special order parts.
Alternate Business NamesCalumet Auto Salvage, Inc.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
8501 W Calumet Rd
Milwaukee, WI 53224 (414) 355-2222 (800) 215-6500 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (800) 215-6500(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I called Calumet Auto Parts on November 7th,2014 and asked about a driver side mirror, so after me giving information about the car I was told the price and the only two colors they had were gray and burgundy; I said great I need the burgundy one so there's no need for me to get it painted because the car is burgundy. I went to Calumet Auto Parts and spoke to the guy at the counter and we repeated the same process as we did over the phone a few hours early, so I paid for the part in full and the guy at the counter told me it would be here in about two days. I got a call from Calumet Auto Parts on Monday November 10th,2014 and was told my part was in, I told him I would be there tomorrow to pick it up. Tuesday November 11,2014 I went to Calumet Auto Parts to pick up the part, I was given a gray part not burgundy, like I paid for. I told the guy behind the counter this is not right the part its gray not burgundy, he told me it is the right part just not the color I wanted, and it would still fit on the car I needed it for. I gave me my invoice and showed him that it stated burgundy; I was told if I didn't want the gray part I would have to pay a restocking fee of 25%. We went back and front about why I needed to pay a restocking fee for something they screwed up on. In the end was told that the part would still fit on the car even if the color don't match and if I don't want it I would be given a refund less the 25% restocking fee. So I didn't get the part I paid for and they still charged me the restocking fee of 25% from the $205.92 that I paid them for a part, that I didn't get because they screwed up. So I paid them $51.48 to waste my time, because that's what they charged me for in restocking fees.
Desired Settlement: I want the 25% of the $205.92 that I was charged in restocking fees refunded back to me, which was $51.48.
On Monday, November 17, 2014, I spoke with ****** and I heard his complaint. I agreed with him and offered him a full refund. ****** came into our business today, Tuesday, November 18th and received the balance of his refund.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Problems with Product/Service
Read Complaint Details
Complaint: No refund policy was given. However, the person who sold the product stated that an item purchased cost $63.00. The item was an outside view mirror. The item purchased was, also, a used auto part. Upon return of the item purchased the refund amount was $39.63. The merchant charged a 25% restocking fee + 10.00 to ship back to the vendor. (note the item was picked up the next day). However, this policy was not stated at the time of the purchase. This policy was not provided stated before the purchase of the item. If it had I would have gone some where else for the item.
Desired Settlement: The merchant should have provided the actual purchase price. If extra fees were expected because of what was stated above, it should have been indicated to me prior to the completion of the transaction.
Mr. ******** came to Calumet Auto on Thursday, August 21, 2014 at 8:45AM. He requested a mirror for a 1997 Saturn, and he wanted a black one. We did not have the mirror that he wanted in stock, but we offered him that we could special order one in from another salvage yard for $60 plus tax, and we could have it here by the next day, Friday. At this time, Mr. ******** agreed to purchase the mirror and paid a $30 deposit. He received a receipt for the deposit on our invoice number ******.
After the mirror arrived at our yard, Mr ******** picked up the mirror and paid the balance due of $33.36. This happened on Friday at approximately 9:15AM and he received another receipt for the balance paid. On Tuesday, August 26, 2014, Mr. ******** came back with the mirror and he said that he wanted to return it because he had purchased a different mirror.
Mr. ******** had a copy of our terms and conditions in his possession for over 24 hours when he picked up the mirror. In the front of the receipts, in large bold letters, it states "PLEASE SEE REVERSE SIDE FOR TERMS & CONDITIONS". Under the Terms and Conditions, item #2 it states: "No refunds on special order parts." According to the Terms and Conditions we did not have to refund any portion of the price. However, as a service to Mr. ********, and as a gesture of goodwill we accepted the mirror back, but we assessed a 25% for handling and labor charges, plus $10 for shipping the mirror both ways. All very fair and reasonable costs.
We provided Mr. ******** the exact part that he requested at the agreed price in the time frame promissed. Sometime, after he picked up the mirror he changed his mind. I feel that charging him $11.62 for labor plus $10 for freight is just and fair.