This business is not BBB accredited.
Phone: (800) 823-0320 Fax: (651) 309-1032 Unlisted Address, Milltown, WI 54858
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This company offers the sale of after market auto lighting, air ride suspension, and accessories.
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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Christopher Peltz, Owner
Auto Parts & Supplies - New Internet Shopping Auto Parts & Supplies - Wholesale & Manufacturers Auto Accessories Online Retailer Automotive Parts and Accessories Stores (NAICS: 441310)
Products & Services
X2 Industries sells the following brand(s): Plasmaglow, Streetglow, AirBagIt, Air Lift, Autoloc, Zirgo, Keep It Clean, Air Ride Management, Spyder, Aurora, D2 Racing, American Shifter, Air Horn It, Trigger Train Horns, APR, and MORE!
Alternate Business NamesCNR Wholesale L.L.C.
THIS LOCATION IS NOT BBB ACCREDITED
Milltown, WI 54858 Directions
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As of 9/30/2014, X2 Industries is no longer in Wisconsin. The company has relocated to Arizona.
According to information in BBB files, this business is no longer in business.
Complaint Trends - Last 3 Years
Customer Review Trends
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I purchased a set of Tubular Upper Control Arms for a truck I am restoring I got on line ordered them from X2 Industries told them exactly what the application was for that it was a stock original part that I was looking to upgrade they advertised a set of tubular upper control arms that would fit the application without me having to do any modifacations. I got the parts from them at a cost of $ 549.00 took them to a Certified Automotive Shop to have them installed. They called me and told me that the parts that were advertised to fit right on the stock application would not fit. So I called up X2 Industries and told them about the problem that there as advertised parts would'nt work on my vehicle. They had me take pictures and send them to them so there engineers could try to figure it out. There is no figuring it out they don't fit the application. I have been restoring vehicles for 30 years I have had over 20 old classic cars I have restored , I know what fits and does'nt fit. I really found it interesting that after all there excuses there ad for that part has been removed from there site. So I took it upon my self to ship back there unusable parts along with my original parts, back to them at a cost to me of $ 76.00 so they could see the differance. Now they are saying those parts that were advertised to fit would only work if I purchased additional parts from them at a discounted cost to me. And if I wanted them to send back the parts that don't fit I would have to pay for the shipping. Then when I replied back to them they said they would cover the shipping cost , to send me back the parts they sold me that don't fit but still refuse to reinburse me the money I payed them for there useless parts. Thanks.
Desired Settlement: what I want is my money returned to me
Business Response: Hello ****, we have discussed the issues with the control arms many times and ultimately the painting of the parts before checking fitment on the vehicle caused the return to be denied. Just to clarify the part is still available on our site here:
We have never had any issues with them on other customers trucks when a drop is associated with the install and on the vehicle.
To move forward with this I would like to offer you a return of these arms, but because they will need to be stripped of the paint there will be a restocking fee upon return.
Let us know if you would like to get this started, and I will be sure to calculate your refund.
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Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
Customer Reviews Summary