BBB Accredited Business since
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This company offers auto and truck engines, transmissions and drive train parts.
A BBB Accredited Business since
BBB has determined that Tri Star Engine Supply meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Tri Star Engine Supply include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Dave Steine, President
Auto Parts & Supplies - New Transmissions - Automobile Engines - Supplies, Equipment & Parts Automotive Transmission Repair (NAICS: 811113)
Alternate Business NamesTri Star Auto Parts, Inc. Tri Star Engines and Transmissions
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Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
|2/9/2014||Problems with Product/Service|
Read Complaint Details
Complaint: I bought an engine from Tristar engines from Baldwin wisconsin, I had a local shop install the engine for me they got engine installed into truck, motor was blowing combustion into radiator coolent the guys at the shop did numerous tests and lots of time to see what was wrong could not pin point the problem for sure but thought maybe it was the heads.They called me to see what i wanted to do,so i called Tristar to see what our optsions were i told them what the problem was and asked them if they had a guy to come out and look at the problem they said we don't have a person to do that , he said we trust the shops to do the diagnois,i said to him they are not sure but mayby its the heads.The person at Tristar engines left it up to me i opted to try some different heads,the guy at tristar said he would send some different heads out i said that would be fine,the shop got the new heads on and had the same problem so i called tristar again and had them send a complete engine again,the shop installed it and the truck is running fine now.Tristar picked up complete engine and set of heads,Tristar looked over everything and came to the conclusion that the block had been sanded on with a sanding disc and that the headgaskets were not sent back with the rest of the engine and now the only thing they are willing to do is five hundred dollar store credit on our account,that does not help my mechanic out when it should be about twenty five to three thousand dollars PLEASE HELP US
Desired Settlement: For Tristar to pay my mechanic please so i dont have to
BBB OF WISCONSIN
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|1/8/2012||Problems with Product/Service | Complaint Details Unavailable|
|12/16/2011||Problems with Product/Service|