Business ProfileforSpecialty Auto Sales & Service

Purchased ************************** extended warranty ($2,749.33 total cost of extended warranty) on 2/27/2023 from Specialty Auto. Check engine light came on while test driving and was told that that would be resolved by time of purchase. Was told we have a 30-day warranty with Specialty Auto. The vehicle has been driven as normal and never in any situation that could cause it damage. Had check engine light and oil drip issues within 30 days of purchase. Contacted Specialty Auto to have them resolve. Was told they were booked for 2 months and to use the extended warranty coverage. Took two different repair shops to resolve check engine light issue (3/30/23 & 4/12/23). 3/30/23 was billed back to Specialty by that company. Broadway Automotive tried to use the extended warranty but was told that the $595.33 repair on 4/12/23 was not covered. Ongoing oil drip issue was not resolved until 9/8/23 and was told again the warranty did not cover it or any of that $2,528.09 repair. Contacted Truwarranty to understand why these repairs were not being covered as we can see in their brochure that they are covered. Truwarranty said our plan is TruMax High Mileage Plan which did not make sense to us as we never discussed a high milage plan during the purchase, only the ****************. We contacted Specialty 9/25/23 and met 9/27/23 in person with ********************* at Specialty Auto to understand why we have a high milage plan not the **************** as originally discussed. **** took copies of our repairs and said he would contact Truwarranty. We have followed up with **** many times by phone, leaving messages for him and emailing him and he has no answers, explanations, or resolutions. **** does not return our calls or emails; we only talk to him if he answers the phone when we call. 11/16/23 was the last time we tried to call **** and left a message for him to call us back. We have not heard back.