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BBB Accredited Business sinceAdditional Locations
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This company offers sales and service of new and used vehicles.
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A BBB Accredited Business since
BBB has determined that The Boucher Group, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for The Boucher Group, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Gordon F. Boucher, Chairman Mr. Gordie Boucher Jr., CEO
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Body Repair & Painting Auto Repair & Service Auto Services Auto Dealers - Hybrid Vehicles Auto Accessories Financing New Car Dealers (NAICS: 441110)
Alternate Business NamesBoucher Chevrolet of Waukesha Boucher Ford Lincoln West Bend Boucher Ford of Kenosha Boucher Ford of Menomonee Falls Boucher Hyundai of Waukesha Boucher Kia of Milwaukee Boucher Nissan of Waukesha Boucher Volkswagen of Franklin Frank Boucher Chrysler Dodge Jeep of Janesville Frank Boucher Mazda of Racine Frank Boucher VW of Janesville Gordie Boucher Ford Lincoln Mazda Janeville Gordie Boucher Lincoln - West Allis
Industry TipsAdvanced Fee Loans Auto Repair and Services Auto-Buyback Guarantee-Terms & Conditions for Consumers Counterfeit Currency Credit Card Accountability, Responsibility and Disclosure (CARD) Act Flood-Damaged Cars Protecting Your Auto Repair Investment
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (414) 427-4141(Phone)
- (414) 427-4140 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Where do I begin? When I purchased a car from this dealership it started with finance. The finance manager we dealt with was extremely unprofessional. We caught the extra $2,000 that was hidden on our contract and he had to print out a new contract with that amount removed, I'm assuming that was the finance manager’s commission because when he came back with a new contract he was slamming his computer mouse around and typing really hard. After we left with the new car that had "a full tank of gas" we realized it had a warning for being almost empty, and the tires were low on air. They didn't even touch that car before selling it to me. Then the biggest issue I'm having. The dealer I worked with told me my payments were through this random credit union and that I would receive a letter in the mail with my member number that I can use to log in and make payments. A month went by and I still hadn't received that letter. So after sending my first payment to this random credit union in hopes my payment wouldn't be late, I called the credit union asking why I hadn't received that letter. They told me I wasn't even in their system. So I called Nissan asking where am I supposed to make my payments to, only for them to tell me that my payments were not to be made to that credit union, but to Nissan itself. So my money is floating around somewhere, I can no longer make the payment for the month. So I spoke with Nissan Finance and told them my situation and said because of the misinformation I need a due date change, they understood and said we will need you to get a revision request from the dealership. So I called the dealership and they said they would send one to get this fixed. I am not one day away from the original due date and Nissan has told me they cannot make this change. So in the past two weeks of trying to get this fixed, I've only gotten closer to the original due date with no change made. Now I will be facing a late fee and a late payment. I need a resolution.
Desired Settlement: Because of the miscommunication from the dealer, I need my payment date moved back one month. I was prepared to make the first payment but because I was told to send it elsewhere, I am no longer able to make it on time or even within the 10 day grace period. I have talked to probably five different people now and it seems like no matter what I do or who I explain this to, my request is being ignored. This issue was caused by Nissan, not by me.
Dear BBB/**** ******, We apologize for the experience **** had to deal with. We met her demands and we will continue to make sure she is satisfied with Boucher.
Gordie Boucher Jr
Customer Reviews Summary