6/27/2016 I bought a car 4 years ago and got a platinum warranty with it. So for every time I go there is leave a bad mood and never get what I ask for. There have even been 2 times I've went there just for an oil change and they mess something up on my car that has nothing to do with the oil change. The first thing was they broke my tire sensors and the second time they broke my lug nuts and then they charged me to fix my both. Now I just left after paying to get an assessment done to figure out where a clanking noise was coming from and they told me it was my new brakes making the noise but could tell me why. This place SUCKS!
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by J. K. on 6/27/2016 | Submit a Customer Review
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6/9/2016 This place, Boucher in Racine asked one price for a car online...had another price posted on the window. When we went to see it..They were asking above blue book for the car..that the door locks didn't work..it had rust underneath, a few dings, and interior panels in the car that needed to be replaced..they got mad an indignant towards me when I asked them to lower the price..after making me wait for long enough I was ready to leave..they countered my offer by trying to charge me more than they were asking for the car originally....do they really think people are that bad at math? Seriously...if this is how they are going to treat their customers and run a business I can understand why the showroom was empty
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by M. F. on 6/9/2016 | Submit a Customer Review
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10/30/2015 Noticed a 2010 Ford Explorer on AutoTrader and the dealership happened to be Boucher Chevrolet. The initial interaction with the sales guy was ok. I had reservations about purchasing a used vehicle without any 30 day grace period and he assured me that they would stand behind it. I also purchased an extended powertrain warranty for it. The night we went to test drive the vehicle and sign paperwork we noticed an oil drip under the vehicle. That should have been our first sign to run from it like the plague. The sales guy had the leak looked at and repaired. I drove the truck for nine days and the transmission went out. They fixed it under the warranty but wanted to charge me the $100 deductible. I told them I'm not paying the deductible because I haven't even had the truck for that long. Upper management decided to waive the deductible. They kept the truck for about 16 days before they could get it fixed. I did have a loaner but having to deal with everything in Waukesha and West Bend was a huge inconvenience. I got the vehicle back and drove it and discovered that when they fixed the transmission they never re-checked the alignment so the vehicle was pulling towards the center line. They said they would align it and I had to drive 85 miles down to Waukesha again to get it taken care of. I drove it another 4 days and discovered the transmission was dripping again and along with that I had a puddle of brake fluid under the vehicle. Turns out the brake module gave out. Boucher wanted to stick me with part of the cost and after a week of their managers not returning phone calls and arguing with upper management they agreed to repair it but only if they could replace it with a used part. Boucher Chevrolet is the epitome of slimy, used car sales people who refuse to work with customers to come to an amicable solution to the problem. They refuse to reverse the deal and now I'm stuck with a vehicle with a history of problems and a dealership who doesn't act in good faith. I would NEVER recommend buying a vehicle from these guys.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Brad T. on 10/30/2015 | Submit a Customer Review
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1 person found this review helpful .
5/5/2014 I recently had my 2012 F-150 serviced at G.Boucher in Janesville and had a bad expereince. I was scheduled for 2pm on 5/1/14 for an oil change and rotation. I arrived early at 1:40pm, they didn't get to my truck until 2:50pm, and then I had problems when they finished. The oil change sticker was wrong - for another vehicle, nobody greated me at the truck to let me out of the garage - I had to find someone to open the door - and when I got home, the protective shield beneath the oil drain was hanging from the bottom of my truck. I called the service manager and was only able to leave a VM. I called the next day and *** ********* said he yelled at the technian who performed the work. That gives me little comfort in that they can't handle a simple oil change, what else can't they handle? I found out through trial and error that you need plyers to make the final turn to secure the shield, or it will fall off again - no instruction was provided by G.B. Service of Janesville. This is a small matter, but one that won't be forgotten. It will be very difficult to bring my vehvile back there for service, or even purchase a vehicle from G. Boucher again. Also, don't like the "filled in" review form they provided - they like themselves as everything was "positive", shouldn't that be my opinion?
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Scott M. on 5/5/2014 | Submit a Customer Review
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2 people found this review helpful .