9/2/2014 Don't slip on the floor on the way in!!! I went to purchase a car yesterday, the salesperson quoted me an excellent price "TODAY ONLY" I thought about it for no more than 10 minutes and said "I will take it!". I then waited 5 minutes while they assembled the paperwork and talked amongst each other, then I was told it was too late the car is now $2,500 more!! This is the second time these grease ***** have played games, last year they quoted me $300 per month more on a lease than Rosen. Russ Darrow Nissan is a greasy dealership, stay away!! To be fair Russ Darrow Toyota and Russ Darrow Mazda is pretty good.
This customer had a NEUTRAL experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Chef on 9/2/2014 | Submit a Customer Review
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9/9/2013 I bought a used Kia Spectra there last year. At first the salesman was very friendly and helpful, and the purchase process went great...at first. Two days after I had the car I had my monthly payment come out of my checking account, but I had negotiated 45 days before payments started. I had to make payments eventually so I wasnt too upset. So about a month goes by and I get a call from the dealership saying that I need to come in and "finish up some paperwork". I told him I dont live nearby so it would be a couple of weeks. He called back a few days later in a panic saying that they are going to send a salesperson to my home with the paperwork. The salesman shows up with all of the purchase docs, and credit applications. Apparently my financing didnt go through, even though I have realy good credit(740-720), so they dropped the ball. So this is something that must have known for awhile since I drove the car off the lot over a month before this. At this point I had made 4 biweekly payments which werent routed to a bank since no bank had picked up the financing. Needless to say I was ****** off. I sat down with the paperwork, in my home to read it over and with the salesperson over my shoulder pressuring me to just sign the papers. Several "service packages" and changes to my extended warranty were added which increased the sales price. I called the office to complain and was told that if I didnt sign that the salesperson would "take my keys and drive the car away" because "I wouldnt be able to get financed" even though I was preapproved by several banks before I started even looking at cars. What a joke. Hostile, bait and switch, but what could I do at that point. They pretty much bait and switched me and strong armed me into buying all this extra crap I didnt need. These guys are a bunch of underhanded, lying, jerks to put it nicely. They are not to be trusted! So with the warranty I was told that at any point before the warranty expired I could redeem the warrant for what I paid for it. I went in this summer and they said it would only be a prorated amount for what was remaining the coverage, so I was out to $2,000 on the warranty that I didnt want. When I went to the dealership in person to talk to the salesperson who sold me the car I found out that he was just brought in from another dealership, out of state, and they had no recourse and "couldnt verify" the lies he told me about the warranty. So I just got a flyer saying that I won $25,000 cash from Russ Darrow Kia in Madison. I went in the claim my prize, knowing full well this is too good to be true. The first thing they do is run your credit to see if they can try to sell you something, and your prize is most likely based on their prospect of selling your a car. This is exactly the type of underhanded, sneaky ways I would expect from these guys. My advice is pay the extra $500 from a different dealership, because it would save you money and headaches in the long run. Sneaky, lying, and underhanded. Avoid at all costs. Looking for a Kia go to Metro Kia of Madison. Much better warranty deals and no sending people to your home to "take your keys and drive the car away". Salesman=**** aka *** ** ***** ******* ******** One finance guy=**** aka Mr. "take your keys" Manager=** aka ******* ****
This customer had a NEUTRAL experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Steven S. on 9/9/2013 | Submit a Customer Review
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2 people found this review helpful .