3/9/2016 I have trusted Nissan to take care of any of my cars for over 15 years. And I recently learned that there service department charges you for an inspection to check everything under the hood. And that's false. They don't check trani fluid, air filters, oil filters. batteries or even for tire rotation. My tires were shot after 6 months. My battery had acid all over. I blew a transmission on the count of them never checking the fluids and they would not back any of there services up. Nor. talk about it. I would be at Nissan every four months for these type of checks. Then two months later they offer to fix the issue but I had already fixed it somewhere else. Then they said sorry they wouldn't. Myself and family will not be returning here again.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by A. B. on 3/9/2016 | Submit a Customer Review
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2 people found this review helpful .
4/21/2015 In November of 2011 we leased a 2012 KIA Sorento from Rosen KIA in Milwaukee. Recently our lease came due and we again went to Rosen, finding that our salesperson had left the dealership. We were assigned to a salesman that was taking over the clients of our former salesperson. We told him that we were looking for a similar 2016 KIA Sorento with options. The salesman's initial pricing was way higher and the numbers did not make sense as to the difference between the sticker price and the residual value. I indicated this to him and he went back to the finance manager to review the numbers, but again he indicated that they were correct. We shopped the Milwaukee KIA dealers through an internet service and received the deal we wanted. The difference between the money put down ($5,500 vs $7,700 (Rosen))and the reduced monthly payment ($581/mo - Rosen) vs $349/mo.)amounted to $10,552 over 36 months that Rosen KIA presented to us. Sorry Rosen....We will never be back!
This customer had a NEGATIVE experience with this business.
by Rick K. on 4/21/2015 | Submit a Customer Review
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3/20/2015 I recently ( a couple days ago) went to the Rosen Used Dealership to trade my old vehicle for a newer, bigger vehicle to accommodate my family size. I do have poor credit but nothing major outstanding than my student loans. Anyway. I was interested in a 2013 dodge caravan with a listed price of $16,495. After the sales man "worked his magic" to make sure I got the vehicle with my 2004 saturn ion trade (that I was told was only worth $100) I was able to drive off the lot and return the following day to finish paperwork. The payments were not disgussed due to it being late in the evening and the finance manager was not available until the next day. So I go into the dealership to finish paperwork, still asking about the payments and what my interest rate will be, then the salesman tells me, the payments will be $560/month with a 26% interest rate and the interest total is $20,000 over a course of 72 months. I felt like I was taken advantage of. I let the salesman know that I was not happy with the amount. He stated that if a make a few months of payments that the rate could be reconsidered. As naïve as I was, I did unfortunately sign the papers. Im a single mother of 3 children and really needed a reliable vehicle. I woke up the next day and was very uneasy already stressed about these payments so I called the dealership and spoke with the salesman and asked if the payments could be lowered at all, he told me no. I asked if they still had my saturn ion because I am returning the van and I would like to be out of the contract. He states that I can not return it, I can not cancel the contract, my vehicle was already sent off to auction.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Shiela C. on 3/20/2015 | Submit a Customer Review
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12/13/2013 Our daughter took her car, a 2006 Kia spectra, to Rosen Kia at 5505 south 27th Street to have her oil changed and her tires rotated. We are not sure if the oil was changed but we know for a fact the tires were not rotated. We wondered if the work was being done, so we marked the tires so we could tell. She sat and waited for her car, approximately 30 minutes, they charged her for a oil change and the tire rotation, which was not done. We called to complain and the service advisor, ***** ****** was very rude and said if you don't believe we did it bring it back in. My thought was why bring it back in if I can't trust you to do it right the first time, then told me to call the service manager. Called back and the service manager was not in, called again and still not in. Finally called the owner **** ***** and was told he won't be in until Monday. Called Monday and was told he won't be In all week. I called several times, nobody offered to take a message or nothing. My wife called and left a message with **** ***** on voice mail and never received a call back either. Called back again on 12-12-2013 left a message with ******** on her voice mail. Never received any phone calls back, never. My wife called back again on 12-13-2013, finally got thru to ********, in customer service, told her the situation, then got put on hold to talk to Tom in service. Tom said it was the first time he heard of this and could not believe **** ***** never called us back...yeah well we were quite shocked too. How can you run a business like that. How can they not do work they are charging you for. Our daughter has been taking her car here for many years and now we are wondering if they are taking advantage of others too. She trusted them to do the work and they did not. I think it's terrible that Rosen Kia can get away with this and then has the nerve to ask my wife why we waited so long to take care of this. Really???? Rosen Kia you should be ashamed of yourselves!!!! You won't be getting our business anymore.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Donald T. on 12/13/2013 | Submit a Customer Review
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1 person did not find this review helpful.