4/25/2016 I was very disappointed after my salesman was extremely pushy and played the guilt trip on me. I was interested in a used vehicle and my sales rep claimed they had none of what I was looking for..which was a lie. He was so quick to snag me in the lot but when I had a specific issue with my vehicle not yet 12 hours later...East Toyota of Madison failed to call me back to discuss my problem which was very time specific. I left numerous messages with a manager and verbally requested to speak with a manager to the sales rep..NO ONE ever got back to me. I had to continue to call and call and call. I found it convienent and suspicous that one called. Finally after I got a hold of a manager, East Madison's attempt to help me in my situation was very poor. Many other larger Toyota dealerships and their management claimed to be able to help me with the specific problem I was having, not that they were legally bound to, but every dealership can make exceptions. I found out that East Madison Toyota was unwilling to make any exceptions..even though they claim to treat or take care of their customers like family. Well my Toyota family would'nt even call me back let alone make any exceptions! Shady business I call that.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by A. G. on 4/25/2016 | Submit a Customer Review
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7/6/2015 I purchased a used Nissan in February 2015 from their lot, the vehicle had good reviews and the price was right. I asked the salesman if there was anything wrong with the vehicle, such as the heating, air conditioning, radio, and so on. He said no, everything is fine, it all works great. In the past 4 months I have had to have the vehicle serviced four times by either the dealership or by my own mechanic. Now I find out the air conditioning is corroded and needs to be replaced, of course that is not covered by the extended warranty I purchased. It will cost close to $2,000 to get the vehicle in good condition. The salesman at East Madison Toyota was not truthful about the problems with the vehicle, and the sales manager was not willing to help with any of the three defects found by the Nissan repair shop. I will not shop there again and would not recommend them to anyone.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Leanne W. on 7/6/2015 | Submit a Customer Review
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Comments

Comment from the Business ******, it was a pleasure speaking with you, I appreciate your business along with the opportunity for us to assist you in the repairs. If you have any further questions or comments, please let me know? John Wineke GM, East Madison Toyota by on 7/13/2015

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