3/4/2016 I was very disappointed with my experience Wednesday. I scheduled an appointment for a recall inspection. I drove my car to a local coffee shop at 8am, left there at 10:30am to drive to Jack Safro Ford and parked my car outside the Service department. The service rep took my key and drove my car into the service garage. I signed the paperwork and went to the waiting room. A few minutes passed and a Service Dept. rep came to the waiting room, asking me if I had been having trouble starting my car. I replied no. He said my car wouldn't start and my battery was dead. I explained I had not trouble all morning and in fact his employee just pulled the car into the service garage. He said they would jump it and get into a stall and test it. He later came back to inform me that indeed the battery was bad and they could replace it for $180 installed. I thought that was expensive and called a family member to ask for their advice and it was suggested I go to a local auto supply store where they will test the battery, and install it for free if needed. I asked the Safro Ford rep to leave my car running when they were done so I could drive it to the auto store. When the recall inspection was done, he came to let me know it was done. He did not inform me of the result of the recall inspection. I had to read that on the paperwork the cashier gave me. I got my key and found my car outside, turned off. I got in and it started. I drove home, turned it off in my garage and restarted it. Later that day I drove to the local auto store and had them test the battery. Their test concluded the battery was good. I then drove to church. After church I drove to another location and then home. I have not experienced any trouble with my car starting. So, why was I told my battery was bad/dead? ** ****** **** *** ** ************* ********** **** ***** **** *** *** ****** * *** ***** ******* ** **** *** *** **** *** **** *** ******* *** **** **** *** * *****. Extremely disappointed in what I considered my hometown dealership! My family has purchased 3 vehicles here, but will now need to go elsewhere.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by K. T. on 3/4/2016 | Submit a Customer Review
Was this review helpful to you? YesNo
7/3/2013 My 20 year old took his truck for help as it was running bad and he had tried the local garage and no luck so took it to the dealership thinking they would help. He wrote what he thought it could be but missed marking the diagnostic box. They reprogrammed it put in 2 new batteries told him it ran fine charged him over $500 and it runs worse. They told him there was nothing they could do since he didn't mark the box for diagnosis, lame excuse for taking advantage of a young person.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Susanne F. on 7/3/2013 | Submit a Customer Review
Was this review helpful to you? YesNo