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This firm is an authorized Inifiniti, Porsche and Maserati dealership, selling new/used vehicles as well as auto repair, auto body, auto parts, detailing and vehicle storage.
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A BBB Accredited Business since
BBB has determined that International Infiniti, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for International Infiniti, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Department of Financial Institutions
P.O. Box 7846, Madison WI 53707-7846
Phone Number: 608-261-9555
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Thomas H. Dexter, COO Mr. Ralph Mauro, Owner Mr. Blain Boudreau, General Manager Ms. Amanda Jeske, Customer Service Mr. Larry Mackowski, General Manager
Related BusinessesInternational Autos, Inc. Mercedes Benz of Elmbrook
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Alternators & Generators - Auto Repair Auto Body Repair & Painting Auto Diagnostic Service Auto Repair & Service Auto Repairing - Foreign Auto Services Auto Dealers - Hybrid Vehicles
Hours of OperationMon-Thurs 9am-8pm, Fri 9am-6pm, Sat 9am-5pm, Sun Closed.
Alternate Business NamesInfiniti North Shore International Maserati International Porsche
Industry TipsAuto Repair and Services Auto-Buyback Guarantee-Terms & Conditions for Consumers Flood-Damaged Cars Protecting Your Auto Repair Investment Used Car Purchase-Buyers Guide
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Additional Phone Numbers
- (888) 300-9439(Phone)
- (262) 754-0911(Phone)
Additional Email Addresses
- - Customer Service
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: On July 15th 2015 I took my 2005 Porsche Cayenne to International Infiniti to troubleshoot my starting issues for the vehicle. After the service work ****** ******* informed me the incorrect battery for the vehicle caused the starting issues. Shortly after I replaced the battery with a Johnson Controls battery made specifically for the vehicle. After replacement the problem still occured. I took the vehicle fact with a 2nd opinion to *** **** ***** for another diagnosis to the vehicle. In which the mechanic on duty informed me the batteries were alway great the starter was going out very soon. The vehicle finally stopped starting on November 5th. I had the vehicle towed to International Infinit on November 6th for another troubleshoot. November 10th I received a call from ****** ******* that infact the battery is not the issue but the Starter for the vehicle is the issue. The vehicle was returned not in the way it arrived to International Infiniti. The carpert and padding was pulled starting under the brake pedal to the door trim molding. No screws were in place, and the molding was bent out of place. ( Pictures Taken of the issue)
Desired Settlement: I should be refunded of the bills that were paid in full to International Infiniti for 302.68 Paid on July 15th and November 15th 2015 for the misdiagnosis, and poor customer satisfaction of the way my vehicle was returned.
Problems with Product/Service
Read Complaint Details
Complaint: In June 2013, I purchased a 2011 **** with 24,480 miles. Since then I've experienced major issues with the vehicle. The truck has had major repairs done for it to be only 3 years old. The truck has had the timing chain replaced, some repairs to the engine and a hole in the radiator. I can't help but to feel like my shiny new truck has gone sour and I been sold a lemon. I fear for my life and safety driving this vehicle. While on a family vacation in May 2014, returning from Ohio the engine light appears and the car just started jerking and shaking on the highway. This is the 3rd time the truck has had to go into the service department for repairs. Just yesterday I'm driving on the highway making a run on my lunch break and the truck started to shake and jerk again.
Desired Settlement: I'm asking International Infiniti to remove me out of this vehicle immediately and allow me to get another vehicle without penalties or negative equity.
Since the customer origially filed this complaint, Infiniti has agreed to replace the motor under warranty. Customer was advised of this and placed into a loaner as to not cause her futher inconvenience. After having spoken with the customer, it is our understanding that she was satisfied with the resolution. We respectfully ask that the BBB close this file satisfactorily.
International Infiniti Management
Problems with Product/Service
Read Complaint Details
Complaint: On 01/08/2014, I had a scheduled appointment to get an oil change, tire rotation & they asked me if I would also like to schedule for the safety recall (NHTSA Recall 13V-430 accelerator pedal assembly and reprogram the Electronic Control Module) to be done at that time, and I said yes. They finished my vehicle early evening & I picked it up the same evening. The next day I noticed a faint burning smell, wasn't sure if it was coming from the car or from somewhere around where I was at in the city, that was on 01/09/2014. Then 2 days later while pulling into a garage I again noticed the faint burning smell 01/11/2014. Then while driving the vehicle on 01/14/2014, a lot of dashboard lights began flashing on/off (slip, brake, AWD, ABS, cruise control, VDC etc) I immediately started taking video of this to be able to show what was happening with my vehicle & called the dealer immediately at 14:21 and got a voicemail, to make an appointment I received a call at 14:34 and had an appointment scheduled for the next day (01/15/2014) at 10:00am. They looked at the vehicle & also did diagnostics on it which they showed me the printout where sometimes the vehicle would say everything was normal, and other times certain things would say that there was an error ( on the same things that had just said they were normal), and even showed me a printout. About 4 hours later (I waited at the dealership the entire time) they came out & told me they weren't exactly sure where the wire connection was possible broken or damaged, but that I should have the entire wiring harness replaced. The cost quoted to me was $2200.00. I was upset about this since they couldn't exactly be sure what the problem was, but they said they were quite sure that was it. Also, I began the problem with my vehicle the very next day after they worked on it when it was running just fine before that. I told three different people what was wrong with the vehicle, even the burning smell, and they all asked me if I thought it was an electrical burn.
Desired Settlement: I want to exactly what the problem is, not just a "shot gun maintenance" approach. Also, could the work done on the day before have caused this problem? I don't feel comfortable trusting that I should just shell out an enormous amount of money $2200.00 for something that is not confirmed or may be caused by a result of their work the day before. And, I don't feel as though I can trust them to be the ones to determine this since they can't exactly know what is wrong, just guess.
The client was in on 1/8/2014 to have an open recall performed and an oil and filter change. The recall was performed, which consisted of replacement of the accelerator pedal (which is inside the vehicle) and a software update for the ECM. The vehicle was test driven after the repair and no other issues were occurring. Client returned one week later complaining of a burning smell and that there were multiple malfunction lights coming on via the instrument cluster. My technician scanned the computer for fault codes. There were no codes in the system for the ECM. My technician traced the fault down to the engine room wire harness. Performing the recall in no way, affected the ECM or the wire harness in question. We have performed many of the same recalls on the same year and model and have not had any issues with affecting anything else on the vehicle. There may be a break in a wire (s) for the harness, but we would need to perform further diagnostics. If the client agrees, I would invite her to bring the vehicle in so my technician can spend some additional time to diagnose further. The reason why we told client that the harness would need to be replaced is because it is sometimes difficult to repair specific wires in a wire harness.
Again, I do not believe that performing the recall on this vehicle has anything to do with the issues that are occurring now. I would again invite the customer to schedule an appointment and I will provide her with a no charge loaner vehicle so we can get to the bottom of what is happening once and for all. I certainly do not want to guess on a repair and if possible, I would like to have my technician spend as much time as needed to fully diagnose the situation.
**** ******* ******* *******
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.