3/24/2016 I would never buy a car from them. They were rude they kept us in the dealership so they could "test drive" our truck they kept driving it around the parking lot couldn't find an issue even though they said with the year and miles nit should have phaser issues which there were none they gave us a ridiculous trade in number for our 2007 f150 lariat. we walked away. we were not the only people in the show room that day that walked away without buying a vehicle. Then they called us a month later and if we were still interested in a vehicle. They seem to have the attitude that if you buy a vehicle fine if you don't that's fine too.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by J. B. on 3/24/2016 | Submit a Customer Review
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4/19/2015 My husband and I have purchased no less than 6 Fords from Boucher Ford in Kenosha, 3 Escapes, 2 Focus' and a Mustang. Since the dawn of time or better yet since day 1 with our first purchase, I have had nothing but horrible service from the service department. Tell me or better yet convince me on why I would ever even contemplate purchasing another car from Boucher? I have a 2013 Ford Escape, in fact I believe it was the very first one purchased in Wisconsin. Since I've owned it I have had numerous issues with the car, and each time when I bring it in for service, I continue to get crappy service. Why would you ask do I continue to put myself through this aggravation? Why do I continue to purchase my cars through Boucher Ford? I can tell you first hand it definitely is not the service I have received over the many years that I have purchased from Boucher. The transmission had to be rebuilt a few months ago, yes a car that is not quite 3 years old had to have a transmission rebuild. I continue to have issues with the transmission, it inadvertently shifts while I'm driving, but that is not the issue that I am complaining about at this time. Friday evening my husband came home from work and noticed that the body pan was hanging quite low from the bottom of my car. When he investigated the loose pan he observed the pan had almost no screws holding it place. There is absolutely NO damage to the pan that would cause this to occur, No impact damage NOTHING. Work that was accomplished for the transmission rebuild required the pan to be removed and silly me for thinking that the job could be accomplished with no further issues. SILLY ME!! I am just happy that while I was driving home from work in Illinois Friday afternoon on I94 that pan did not completely dislodge from the car and cause damage not only to my car but any other vehicles that might have been in its path. We have been driving Fords since 1998, and after this last incident with the service department in Kenosha, my husband and I have decided we will NEVER purchase another car from Boucher Ford. This continuous horrible service is too much for us to bear any longer
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Jo S. on 4/19/2015 | Submit a Customer Review
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3/2/2015 I own a Ford f150 purchased at Gordie Boucher in Kenosha wi. I boughtthe vehicle used in 2012. It is a 2011 truck. In the last 6 months I have had my truck in their shop 12 times 6 of which were in the last 30 days for the exact same issue. I have been given nothing but the run around this entire month. They have sent me home with a broken vehicle twice because they were to lazy to actually check the code it kept throwing because " that couldn't possible be the issue"! My truck has been there 1 day shy of 2 weeks as of today and they are still telling me they don't have the part and it might not be done until Friday possibly longer. ******* **** the rep I have been working with is extremely rude and always has an excuse for everything!! ****** ******* the " mechanic" is to lazy to check a simple code. Sent us home with a bad timing belt which anyone who knows cars knows if it goes it can cause a whole lot of other issues! As soon as my warranty expires I will NEVER use them again. That place is a joke and the customer service is absolutely ridiculous!!
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Jessie S. on 3/2/2015 | Submit a Customer Review
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2/24/2015 They really screwed up. I confirmed the car on 2/21 and they asked me to get approval from my Bank on Monday which was all done as planned. But they sold the car to another person with higher price without even informing me. After sharing purchase contract we me and my banker they sold it to someone else which is ridiculous on their ethics of doing business. I am sure I will find better car than what they were selling for. WORST DEALER I HAVE EVER WORKED WITH
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Nishant S. on 2/24/2015 | Submit a Customer Review
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