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BBB Accredited Business since
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This company states that it offers sales, service, parts, and body shop for new and used automobiles.
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A BBB Accredited Business since
BBB has determined that Ewald's Hartford Ford, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Ewald's Hartford Ford, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Motor Vehicles
120 State Street, Montpelier VT 05603-0001
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Tom E. Ewald, Manager Ms. Christine Elliker, Executive Assistant
Related BusinessesEwald Automotive Group, LLC Mayfair Rent-A-Car, LLC Ewald's Venus Ford, LLC Ewald Kia of Oconomowoc Ewald's Hartford Ford, LLC Ewald Chevrolet Buick Ewald Fleet Solutions, LLC Ewald's Airstream of Wisconsin Ewald Chrysler Jeep Dodge Ewald Chrysler Jeep Dodge of Oconomowoc
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Body Repair & Painting Auto Repair & Service Transmissions - Automobile Auto Repair - Windshield, Glass Shops Auto Services Auto Repair & Service - Diesel Financing New Car Dealers (NAICS: 441110)
Products & Services
Ewald's Hartford Ford, LLC sells the following brand(s): Ford Motor Company, National Brand Tires and Parts
Ewald's Hartford Ford, LLC offers the following product(s): New Vehicles, Certified Pre-Owned Vehicles, Tires, and Parts
Hours of Operation
|M||:||7:00 AM - 8:00 PM|
|T||:||7:00 AM - 8:00 PM|
|W||:||7:00 AM - 8:00 PM|
|Th||:||7:00 AM - 8:00 PM|
|F||:||7:00 AM - 6:00 PM|
|S||:||7:00 AM - 5:00 PM|
Alternate Business NamesEWI Milwaukee
Industry TipsAdvanced Fee Loans Auto Repair and Services Auto-Buyback Guarantee-Terms & Conditions for Consumers Counterfeit Currency Credit Card Accountability, Responsibility and Disclosure (CARD) Act Flood-Damaged Cars Protecting Your Auto Repair Investment
5788 Highway 60 E
Hartford, WI 53027 (262) 673-9400 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|5/31/2014||Advertising/Sales Issues | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: Bought a car within 4 months the clutch was completely shot. The car was gone through so I was told. It wasn't ,the clutch was completely shredded and the exhaust was cracked. And they never did an oil change. I would think that if you pay 20,000 plus for a car it would have been gone through. I called twice and they told me it would cost me $2100 for a new clutch. wouldn't help me out at all. I drive the car back and forth to work thats it. I have been driving stick for 20 years and have never had a problem till now.
Desired Settlement: I would like them to refund me for getting the clutch fixed. If they would of went through the car it would have been caught.
Business Response: The General Sales Manager and Service Director at our Hartford location spoke with the customer regarding this matter. As it was our undersanding that the vehicle had not be diagnosed it was offered to him to have this service performed, with the understanding that the dealership would provide some assistance towards the cost of the needed repairs. Due to the fact that this used vehicle was purchased months previously any offer of assistance was done so for goodwill purposes with the understanding that the repair would be performed within the Ewald Automotive Group. The customer declined this offer stating that he already determined himself that the clutch required replacement and that his preference was to have the service performed elsewhere.