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Description

This company states that it offers sales, service, parts, and body shop for new and used automobiles.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ewald's Hartford Ford, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ewald's Hartford Ford, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ewald's Hartford Ford, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 18, 2007 Business started: 06/09/1998 in WI Business started locally: 06/09/1998 Business incorporated 06/09/1998 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Motor Vehicles
120 State Street, Montpelier VT 05603-0001
http://www.aot.state.vt.us/dmv/dmvhp.htm

Wisconsin Dept of Financial Institutions
345 W Washington Ave, Madison WI 53703
http://www.wdfi.org
Phone Number: (608) 261-9555
Fax Number: (608) 261-7200
askthesecretary@dfi.state.wi.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Tom E. Ewald, Manager Ms. Christine Elliker, Executive Assistant
Contact Information
Customer Contact: Ms. Christine Elliker, Executive Assistant
Principal: Mr. Tom E. Ewald, Manager
Related Businesses
Ewald Automotive Group, LLC Mayfair Rent-A-Car, LLC Ewald's Venus Ford, LLC Ewald Kia of Oconomowoc Ewald's Hartford Ford, LLC Ewald Chevrolet Buick Ewald Fleet Solutions, LLC Ewald's Airstream of Wisconsin Ewald Chrysler Jeep Dodge Ewald Chrysler Jeep Dodge of Oconomowoc
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Body Repair & Painting Auto Repair & Service Transmissions - Automobile Auto Repair - Windshield, Glass Shops Auto Services Auto Repair & Service - Diesel Financing New Car Dealers (NAICS: 441110)

Products & Services

Ewald's Hartford Ford, LLC sells the following brand(s): Ford Motor Company, National Brand Tires and Parts

Ewald's Hartford Ford, LLC offers the following product(s): New Vehicles, Certified Pre-Owned Vehicles, Tires, and Parts

Hours of Operation
M: 7:00 AM - 8:00 PM
T: 7:00 AM - 8:00 PM
W: 7:00 AM - 8:00 PM
Th: 7:00 AM - 8:00 PM
F: 7:00 AM - 6:00 PM
S: 7:00 AM - 5:00 PM
Su: Closed
Alternate Business Names
EWI Milwaukee
Industry Tips
Advanced Fee Loans Auto Repair and Services Auto-Buyback Guarantee-Terms & Conditions for Consumers Counterfeit Currency Credit Card Accountability, Responsibility and Disclosure (CARD) Act Flood-Damaged Cars Protecting Your Auto Repair Investment

Additional Locations

  • 5788 Highway 60 E

    Hartford, WI 53027 (262) 673-9400 (888) 715-1153 (888) 715-1096

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/31/2014 Advertising/Sales Issues | Complaint Details Unavailable
7/20/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Bought a car within 4 months the clutch was completely shot. The car was gone through so I was told. It wasn't ,the clutch was completely shredded and the exhaust was cracked. And they never did an oil change. I would think that if you pay 20,000 plus for a car it would have been gone through. I called twice and they told me it would cost me $2100 for a new clutch. wouldn't help me out at all. I drive the car back and forth to work thats it. I have been driving stick for 20 years and have never had a problem till now.

Desired Settlement: I would like them to refund me for getting the clutch fixed. If they would of went through the car it would have been caught.

Business Response: The General Sales Manager and Service Director at our Hartford location spoke with the customer regarding this matter. As it was our undersanding that the vehicle had not be diagnosed it was offered to him to have this service performed, with the understanding that the dealership would provide some assistance towards the cost of the needed repairs.  Due to the fact that this used vehicle was purchased months previously any offer of assistance was done so for goodwill purposes with the understanding that the repair would be performed within the Ewald Automotive Group.  The customer declined this offer stating  that he already determined himself that the clutch required replacement and that his preference was to have the service performed elsewhere.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Ewald's Hartford Ford, LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)