5/20/2015 Horrible experience. I came with a pre-approval from Capitol One ready to buy. When I called ahead I spoke with **** and he said "Capitol One is on of the biggest financial institutes we work with" when I got their they proceeded to tell me lies and story. First I was passed off to ***** and he said "well there is 2 different Capitol ones, one internal and one external. We only work with the auto finance Capitol one not the credit card" after I corrected him he told me hold on so he can call Capitol one. Then the manager came out to tell me that they need to contact the owner of the company to see if he wants to do the deal because it's "tricky" with Capitol One but he will call me first thing tomorrow morning! The next day I called them 5 times each time to say I will get a call back and nobody called me back at all. I never been to a place so ok with not making a sale. I highly recommend going elsewhere.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Rudy S. on 5/20/2015 | Submit a Customer Review
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1/21/2014 Three different managers and a salesman were involved with deal. They always came to talk to us by themselves. Manager 2 (****) did not know what first manager 1 (***) offered. Made deal with manager 2, (who asked if I was Jewish, but none-the-less agreed to a deal). Manager 2, promised to personally deliver the car and correct undisclosed issues with the car, (timing belt was original on 132,000 mile car, breaks needed repair, window didn't work) and he went home, left contract details to salesman who returned with contract with correct price but no mention of items that needed repair, corrected contract, contract signed by manager #1 (***), deposit of $500 made on car. Two days later, approximately 2 hours prior to the delivery, salesman calls to tell us that the repairs to the car were not going to be made. Went to dealership to get an explanation, manager 3 came to talk to us even though manager 1 was in his office. Claimed that manager 2 was not their and was not going to be in. We requested that manager 1 come to talk to us since he signed the contract. He couldn't since he was "In a meeting". Manager 2 suddenly appeared (you know the one who was not their). Told us that the repair was too expensive and that they were not going to fix the fan belt. When I reminded him that the timing belt was the issue, not the fan belt ($50 vs. $500) he claimed confusion. He made other statements that I corrected him on which resulted in him stating that I was calling him a liar, told me that their was no way he would sell me the car and threw the deposit at me. Seems to get insulted mighty easily. Talked with owner ***** *****, who apologized about 500 times, but I don't think he did anything about it. Believe that his "Sorry,sorry,sorry,sorry...sorry" really meant Sorry you called, but this is how we do business. This was the greatly condensed version, I did write a 3 page summery, which I would be happy to share. Email ****************, I will forward.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by jim K. on 1/21/2014 | Submit a Customer Review
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2 people found this review helpful .
8/12/2013 The high pressure sales of the past are in full effect at Ewald. They also pad the bill with extras that are not only UN-necessary , but they aren't actually not going to be provided. Like the 1 year roadside assistance. My 18 year old daughter had a flashing check engine light, Ewald offered no help other than to tell her that they could help, BUT it "may not be covered" by the roadside assistance "gold package" they sold her 2 months earlier. Thanks, good life lesson for my daughter...never trust a sales man.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Mary K. on 8/12/2013 | Submit a Customer Review
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1 person found this review helpful .