10/27/2015 I would steer clear of their auto service the lack of professionalism is abhorrent. On 10/23/2015 I called to schedule an appointment on 10/26 for 8:00am. On 10/26 I was advised they did not have an appointment but would still fix my car same day. There was an option to pay 30.00 for a rental car a day so I got a rental. On 10/26 around 5:00pm I received a call and was told from the rep "I did not even touch your car, today". I explained I could not afford the rental car for an additional day as it would cost 130 dollars for the car rental and to fix my car. I was then told that I would not have to pay the 100.00 for them to fix the car. The following day 10/27 around 4:20pm I was received a voicemail that I would have to pay 100 dollars for the handle. The reason they stated that I need to pay is because a door handle would not be covered because of the part bear in mind when I dropped off the car the stated " bet you it is just the door handle" I went to pick up my car today after work and was not told that they close at 6:00; I have had this car less than two months and will never buy another car here.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Jimira J. on 10/27/2015 | Submit a Customer Review
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1 person found this review helpful .
2/26/2014 I had a 2002 VW Cabriolet that the drivers door latch seized during a cold spell. I called EVS and they stated they could fix the issue but needed the latch for the repair. They didn't have the part in stock so they had me order the part needed from SUDS VW in Normal, IL All said and done they couldn't get my door open to replace the part. They then stated they would not return the part they asked me to order. I lost shipping and 25% restocking fee. I would not recommend taking any vehicles here for repair. Very bad experience.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Tony M. on 2/26/2014 | Submit a Customer Review
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1 person found this review helpful .
12/3/2013 I went into Ernie Von Schledorn and had an appointment with Ernie. Not only was i seated, but i was seated for about a half hour. I then was asked if i was being helped. I said no i have an appointment with ernie. Then the sales rep shows me to Ernies office. I sit down, Ernie asks all these questions, where do you work? What do you do? How long have you been working there? I amswered all the questions. He gets on the phone and calls another sales rep and tells him I'm low income and short term worker. At that point i just wanted to walk out of the office. I really wasn't any of which he described. I felt like a small 2 inch young man. I am 21years old, I make 12.45 an hour, work full time, i work as a Cake Decorator in which is a skilled trade. I sent EVS an email discussing how i felt and that i would not be returning to purchase a car.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Delfino M. on 12/3/2013 | Submit a Customer Review
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2 people found this review helpful and 1 person did not find this review helpful.