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Wisconsin

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Description

This company offers new and used car sales, auto parts, and tires. The business also offers auto repair services including brakes, oil changes, transmissions, alignments, diagnostics, and electrical work.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Eric Von Schledorn Chevrolet Buick Cadillac meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Eric Von Schledorn Chevrolet Buick Cadillac include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Eric Von Schledorn Chevrolet Buick Cadillac
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

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BBB file opened: July 17, 1996 Business started: 03/28/1990 in WI Business started locally: 03/28/1990 Business incorporated: 03/28/1990 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin Department of Transportation
4802 Sheboygan Avenue, P.O. Box 7910, Madison WI 53707
http://www.dot.state.wi.us
Phone Number: (800) 924-3570
driverrecords.dmv@dot.wi.gov

Wisconsin Dept of Financial Institutions
345 W Washington Ave, Madison WI 53703
http://www.wdfi.org
Phone Number: (608) 261-9555
Fax Number: (608) 261-7200
askthesecretary@dfi.state.wi.us

Type of Entity

Corporation

Business Management
Mr. Eric Von Schledorn, Owner Ms. Jennifer Wenzel, Office Manager
Contact Information
Principal: Mr. Eric Von Schledorn, Owner
Customer Contact: Ms. Jennifer Wenzel, Office Manager
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Tire Dealers Auto Diagnostic Service Auto Electric Service Auto Repair & Service Brake Service Lubricating Service - Automotive Radiators - Automotive Transmissions - Automobile Wheel Alignment, Frame & Axle Service - Auto Auto Dealers - Online

Alternate Business Names
Ernie Von Schledorn Saukville, Inc.
Industry Tips
Auto Repair and Services Auto-Buyback Guarantee-Terms & Conditions for Consumers Protecting Your Auto Repair Investment

Additional Locations

  • 805 E Green Bay Ave

    Saukville, WI 53080 (262) 988-4298 (262) 284-8000 (800) 648-6789

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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Additional Phone Numbers

  • (262) 284-8000(Phone)
  • (800) 648-6789(Phone)
  • (262) 284-8019 (Fax)
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Complaint Detail(s)

5/4/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a 2011 suburban that had high miles on it, so I was sold (talked into)buying a quote "bumper to bumper warranty" to have piece of mind for the high mileage on my suburban. I then went to a Chevrolet dealership in ********* ******** and was told this warranty was not bumper to bumper to fix my driver seat and the defrost wire to the rear window. I then called EVS in Saukville and the salesmen said "It's bumper to bumper but only on mechanical issues". This to me is not bumper to bumper and is fraudulently presented as full bumper to bumper coverage. I then called and wanted to cancel this warranty I paid $4271.00 for. I also sent a letter to ********* ************ ********* ******** **** ******* ********** ******** ***** *******. I never had a claim filed on this insurance and didn't realize the fraudulent nature until I tried to use it.BUMPER TO BUMPER IS UNDERSTOOD AS EVERYTHING IN BETWEEN THE BUMPERS.

Desired Settlement: I would like the full amount of my money in the amount of $4271.00 that I paid for this insurance reimbursed to my lien holder as per the contract. Not prorated by this company for selling and profiting from selling fraudulent insurance contracts.

Business Response:

We have reviewed Mr. ****’s request to reimburse the cost associated with a Zurich Vehicle Service Contract purchased from our dealership on November 9, 2013.  We recognize the fact that miscommunication can lead to misunderstandings, and as such apologize for Mr. **** feeling as though he was misled in any way by the employees of our dealership.   When Mr. **** contacted Zurich the process of cancelling the contract and issuing a refund had begun.  Our dealership has received the refund from Zurich and has processed a check in the amount of $4,271.00 representing full reimbursement for the amount paid for the service contract.  Mr. **** understands that the terms of his finance contract require us to submit this reimbursement directly to his lien holder, which is what we have done.  A copy of the check sent to the lien holder is available upon request.

 

Thank you.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/16/2013 Advertising/Sales Issues | Complaint Details Unavailable