BBB Accredited Business since
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This company offers new and used car sales, auto parts, and tires. The business also offers auto repair services including brakes, oil changes, transmissions, alignments, diagnostics, and electrical work.
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A BBB Accredited Business since
BBB has determined that Eric Von Schledorn Chevrolet Buick Cadillac meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Eric Von Schledorn Chevrolet Buick Cadillac include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Eric Von Schledorn, Owner/President Ms. Jennifer Wenzel, Office Manager
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Tire Dealers Auto Diagnostic Service Auto Electric Service Auto Repair & Service Brake Service Lubricating Service - Automotive Radiators - Automotive Transmissions - Automobile Wheel Alignment, Frame & Axle Service - Auto Auto Dealers - Online General Automotive Repair (NAICS: 811111)
Alternate Business NamesErnie Von Schledorn Saukville, Inc.
Industry TipsAuto Repair and Services Auto-Buyback Guarantee-Terms & Conditions for Consumers Flood-Damaged Cars Protecting Your Auto Repair Investment
805 E Green Bay Ave
Saukville, WI 53080 (262) 988-4298 (262) 284-8000 (800) 648-6789 (888) 692-0955 Directions
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Additional Phone Numbers
- (262) 284-8000(Phone)
- (800) 648-6789(Phone)
- (888) 692-0955(Phone)
- (262) 284-8019 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|10/16/2014||Problems with Product/Service|
Read Complaint Details
Complaint: I purchased a 2011 suburban that had high miles on it, so I was sold (talked into)buying a quote "bumper to bumper warranty" to have piece of mind for the high mileage on my suburban. I then went to a Chevrolet dealership in ********* ******** and was told this warranty was not bumper to bumper to fix my driver seat and the defrost wire to the rear window. I then called EVS in Saukville and the salesmen said "It's bumper to bumper but only on mechanical issues". This to me is not bumper to bumper and is fraudulently presented as full bumper to bumper coverage. I then called and wanted to cancel this warranty I paid $4271.00 for. I also sent a letter to ********* ************ ********* ******** **** ******* ********** ******** ***** *******. I never had a claim filed on this insurance and didn't realize the fraudulent nature until I tried to use it.BUMPER TO BUMPER IS UNDERSTOOD AS EVERYTHING IN BETWEEN THE BUMPERS.
Desired Settlement: I would like the full amount of my money in the amount of $4271.00 that I paid for this insurance reimbursed to my lien holder as per the contract. Not prorated by this company for selling and profiting from selling fraudulent insurance contracts.
We have reviewed Mr. ****’s request to reimburse the cost associated with a Zurich Vehicle Service Contract purchased from our dealership on November 9, 2013. We recognize the fact that miscommunication can lead to misunderstandings, and as such apologize for Mr. **** feeling as though he was misled in any way by the employees of our dealership. When Mr. **** contacted Zurich the process of cancelling the contract and issuing a refund had begun. Our dealership has received the refund from Zurich and has processed a check in the amount of $4,271.00 representing full reimbursement for the amount paid for the service contract. Mr. **** understands that the terms of his finance contract require us to submit this reimbursement directly to his lien holder, which is what we have done. A copy of the check sent to the lien holder is available upon request.
|12/16/2013||Advertising/Sales Issues | Complaint Details Unavailable|